Latest / The CEO Diary with Fexingo: Leadership Lessons, Executive Decisions, and Corner Office Stories
How the CEO of Seven-Eleven Japan Rethought Convenience
On this episode, Lucas and Luna dig into the leadership story behind Seven-Eleven Japan's transformation from a struggling licensee to a global convenience-store powerhouse. They focus on the pivotal decisions made by Toshifumi Suzuki, the CEO who turned the company around by obsessing over data, localization, and the psychology of the customer. The conversation zeroes in on Suzuki's counterintuitive moves—like staffing stores during off-hours, using weather data to stock shelves, and rejecting the industry's standard one-size-fits-all product mix. Lucas breaks down how Suzuki…
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