Episode 77 - Management Unfiltered | Empowering the Team: Lessons in Practice Management with Nycole Cooper
In this episode of Management Unfiltered, host Zach Shelley talks with Nycole Cooper, a practice manager with 25 years of experience in orthodontics. Nycole shares her journey from treatment coordinator to managing a large multi-location practice, highlighting the importance of building trust with doctors and maintaining integrity. They discuss the challenges of managing a growing team, effective communication, and empowering staff to tackle issues independently. The conversation also delves into scheduling complexities, strategic hiring, and the impact of workplace culture on employee…
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