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4: Setting Boundaries When You're Overworked

Meet Natalia. It’s 6 p.m. on a Friday, and she’s still at the office, gritting her teeth and holding back tears. She has just replied “yes” to her manager’s Slack message asking if the Monday presentation will be ready. She sees that the message was read, but received no response. Overworked and understaffed, Natalia feels increasingly underappreciated.

Rewind to 5 a.m. that Friday. Natalia, a customer success manager at a Minneapolis media service provider, starts her day with a heavy heart. Living alone with her French bulldog, she’s consumed by her workload. After walking her dog, she…

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