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Transcript

Customer Service · Chuck Douglas

• 0:00
  Speaker 1: Welcome to my world. It's kind of weird switching gears.
• 0:02
  Speaker 1: Three hours of one mindset and then and then boom,
• 0:06
  Speaker 1: you have to switch over in a little faster, a
• 0:08
  Speaker 1: little more edgy. I guess in some ways, I just
• 0:12
  Speaker 1: I don't know what it is. It's the music, does
• 0:14
  Speaker 1: it too? The Alice Cooper music? Does it for me too?
• 0:16
  Speaker 1: How you doing? You're still doing? Okay? It's well, I
• 0:18
  Speaker 1: know I've been seeing you for three hours, but I
• 0:19
  Speaker 1: got to check on you again.
• 0:21
  Speaker 2: I can't be better.
• 0:22
  Speaker 1: You can't. Yes, actually you could be, but still the Yeah,
• 0:28
  Speaker 1: did you figure out the thing you were trying to
• 0:30
  Speaker 1: figure out before? Hanner? Are we just gonna wait till tomorrow?
• 0:32
  Speaker 1: Figure that out?
• 0:33
  Speaker 2: I'm gonna wait till tomorrow.
• 0:34
  Speaker 1: Okay. We were talking earlier in the Blazer Show about
• 0:37
  Speaker 1: the Oscars last night and the fact that I'm sorry,
• 0:39
  Speaker 1: I'm sorry, not sorry I missed the show, but I
• 0:42
  Speaker 1: am sorry I missed streisand singing. I would have loved
• 0:46
  Speaker 1: to have heard and witnessed that, just because I'm a
• 0:48
  Speaker 1: big barber streisand fan and another one. I was thinking.
• 0:51
  Speaker 1: We were talking about her duets earlier, and I was
• 0:53
  Speaker 1: thinking strictly males. But she also had with Donna Summer
• 0:59
  Speaker 1: the main event and uh it was No More Tears
• 1:04
  Speaker 1: another so it was a disco era thing. But I
• 1:06
  Speaker 1: really like that too.
• 1:07
  Speaker 2: Well Donna Summer.
• 1:09
  Speaker 1: Yeah, okay, it was Barbara Streisand and Donna Summer, but
• 1:12
  Speaker 1: because they were like two of the hottest women on
• 1:14
  Speaker 1: the charts back then. I was listening to Casey Caseon's
• 1:17
  Speaker 1: American Top forty replays over the weekend too, and uh
• 1:20
  Speaker 1: and uh, I don't know what year it was, but
• 1:23
  Speaker 1: he was talking about the biggest acts of the eighties
• 1:27
  Speaker 1: so far, and Lionel Richie McDonald's or Linel Richie McDonalds,
• 1:31
  Speaker 1: Lionel Richie, Madonna McDonald's and Michael Jackson were the three
• 1:38
  Speaker 1: with the each had eighteen and then a man in
• 1:41
  Speaker 1: the mirror gave Michael nineteen, so he took the lead.
• 1:45
  Speaker 1: But I don't know what time, what year that was
• 1:47
  Speaker 1: in the countdown. I love listening to those old.
• 1:50
  Speaker 3: Things, I ever, but every time I hear Casey case
• 1:53
  Speaker 3: and I hear that that leaked audio of him getting really.
• 1:58
  Speaker 1: Mad, We'll stop it that everybody has a bad day,
• 2:02
  Speaker 1: and Casey had a bad days. I've got a collection
• 2:08
  Speaker 1: of those on cassettes somewhere of him and Ernie Anderson,
• 2:11
  Speaker 1: who was the voice of ABC Network for the longest time,
• 2:14
  Speaker 1: and it was a bunch of outtakes of Ernie. You know,
• 2:17
  Speaker 1: he's tonight on the ABC Friday Night movie. Sometimes even
• 2:22
  Speaker 1: good girls get and he just goes off. It's hilarious.
• 2:30
  Speaker 1: And of course Casey, if you've never heard the Casey before,
• 2:33
  Speaker 1: he went into a tirade because he starts ubbed. When
• 2:38
  Speaker 1: the show is done, Casey isn't actually sitting there playing
• 2:41
  Speaker 1: DJ okay. He records segments. So he was usually sitting
• 2:46
  Speaker 1: in an armchair in his living room with a microphone,
• 2:51
  Speaker 1: and they would say, okay, cut three, you're coming out
• 2:54
  Speaker 1: of You're going in two, and here's your notes. So
• 3:00
  Speaker 1: he would go, that's Madonna's whatever, and I'm Casey Casey
• 3:05
  Speaker 1: as America Tip forty. This act was blah blah blah,
• 3:08
  Speaker 1: and he blah blah blah, blah blah, holding on at
• 3:11
  Speaker 1: number four. This week it's blah blah blah and blah
• 3:13
  Speaker 1: blah blah. Then they would go back to the studio
• 3:15
  Speaker 1: and actually paste this all together with the music. So
• 3:18
  Speaker 1: he's he's doing his thing and he goes, and now
• 3:22
  Speaker 1: it's time for another long distance dedication. The letter says,
• 3:26
  Speaker 1: dear Casey, recently my dog died. Oh come on, who came?
• 3:32
  Speaker 1: How how many times? And I'm going to clean it up?
• 3:35
  Speaker 1: How many times do I have to tell you? I
• 3:36
  Speaker 1: don't want to come out of an up tempo song
• 3:38
  Speaker 1: into some request about a dead dog. Can't you peer.
• 3:42
  Speaker 3: I'm doing a dedication to somebody's dead dog out of
• 3:46
  Speaker 3: an up tempo song.
• 3:49
  Speaker 1: He just he went off. Man, he completely lost it.
• 3:52
  Speaker 1: And you know, being that he was such a nice
• 3:54
  Speaker 1: guy to hear, to hear that come out of his mouth. Yeah,
• 3:59
  Speaker 1: it was really a lot of times these people that
• 4:02
  Speaker 1: you think are really really nice aren't. And I was
• 4:06
  Speaker 1: a big fan when before Late Night just completely went
• 4:09
  Speaker 1: in the toilet. I used to enjoy watching James Corden.
• 4:14
  Speaker 1: I thought he was hilarious. You remember him the the
• 4:17
  Speaker 1: He was the chubby English guy. Yeah, there was, well,
• 4:20
  Speaker 1: there was the chubby English guy and then there was
• 4:23
  Speaker 1: the skinny Scottish guy. You remember the skinny what was
• 4:26
  Speaker 1: his name? He's still around? Is it Craig Ferguson? Is
• 4:29
  Speaker 1: that him?
• 4:30
  Speaker 2: Craig Ferguson still?
• 4:32
  Speaker 1: Who who's He had the like the the zombie band
• 4:36
  Speaker 1: leader thing that he played with I can't remember it anyway,
• 4:40
  Speaker 1: he was hilarious, but James Corden was very funny, very
• 4:43
  Speaker 1: high energy. Uh, Everybody's buddy. Then he was doing that
• 4:47
  Speaker 1: with Taxi Cab Karaoke show, and once he left the
• 4:53
  Speaker 1: airwaves all the stories started. I was just reading one
• 4:56
  Speaker 1: about him earlier where he was in a restaurant and
• 4:58
  Speaker 1: he was really kind of showing his tail in there
• 5:00
  Speaker 1: and acting all drunken privilege and Patrick Stewart Captain Picard
• 5:05
  Speaker 1: was in the restaurant and apparently said, why don't you
• 5:08
  Speaker 1: just sit down and be quiet? And that's you know,
• 5:17
  Speaker 1: you don't want to think this about these people. You
• 5:20
  Speaker 1: don't what I've heard. I've heard stories about Rachel Ray
• 5:22
  Speaker 1: that make me sad, because I really I used to
• 5:25
  Speaker 1: be a big Rachel Ray guy. She was as cute
• 5:28
  Speaker 1: as a button, and she was she was like Martha
• 5:30
  Speaker 1: Stewart for a younger generation. But then again I liked
• 5:33
  Speaker 1: Martha too. They're just they've got this really nice persona
• 5:40
  Speaker 1: and then something happens and you find out they're they're
• 5:45
  Speaker 1: nowhere near what you think they are and I guess
• 5:48
  Speaker 1: Gordon was one of those people. But anyway, how did
• 5:51
  Speaker 1: I even get off on that? What were we talking
• 5:52
  Speaker 1: about that got me off onto that? Oh? It was
• 5:54
  Speaker 1: streisand was it striiss End that started that? I don't know.
• 5:58
  Speaker 1: And you're in there working. Sorry, I didn't mean to
• 6:00
  Speaker 1: interrupt you. He's playing Galaga on the company computers again.
• 6:04
  Speaker 1: I hate it when he does that. It's always either
• 6:07
  Speaker 1: Galliga or Space Invaders because he hasn't mastered any of
• 6:09
  Speaker 1: the new games yet. He tried that call of duty
• 6:13
  Speaker 1: thing and he ended up on the studio for crying,
• 6:16
  Speaker 1: and we won't let him do that anymore. So now
• 6:18
  Speaker 1: he's playing the Gallaga the idea, right.
• 6:20
  Speaker 2: I had things going on? What did you say?
• 6:22
  Speaker 1: What did you have going on?
• 6:24
  Speaker 2: There was a caller, he called.
• 6:25
  Speaker 1: I don't see any callers.
• 6:26
  Speaker 4: I don't want to talk to you. Just want to say,
• 6:28
  Speaker 4: then don't call. If you're not calling to talk to me,
• 6:30
  Speaker 4: don't call this in Zach's house? What are they calling
• 6:33
  Speaker 4: you about? Lawnmower repair? Yeah, Zach, can you give me
• 6:36
  Speaker 4: some plumbing advice? I seem to have ants in my pipes.
• 6:40
  Speaker 4: I don't know what to do about it.
• 6:41
  Speaker 2: I got all sorts of answers. You have water spots
• 6:45
  Speaker 2: on your ceiling.
• 6:46
  Speaker 1: Oh my gosh, did you get that fixed over the weekend?
• 6:48
  Speaker 1: Any chance you worked on that shower stall thing?
• 6:51
  Speaker 3: So?
• 6:53
  Speaker 2: Uh oh, but I got the ceiling taken care of.
• 6:55
  Speaker 1: Yes, but there's no point in taking care of the
• 6:57
  Speaker 1: ceiling if you're not taking care of the shower base.
• 6:59
  Speaker 3: For you got to get the But so I took
• 7:01
  Speaker 3: the bottom of the shower base it out.
• 7:02
  Speaker 2: Whatever.
• 7:03
  Speaker 1: Yeah, it's a stand up shower right right, okay.
• 7:05
  Speaker 2: And I have to clean that somehow.
• 7:07
  Speaker 3: And when I say somehow, it's just old and it
• 7:10
  Speaker 3: doesn't look good and it's just hard to get that clean.
• 7:13
  Speaker 1: So what do you got to clean the caulk around
• 7:15
  Speaker 1: the bottom edges and so forth that was holding it
• 7:16
  Speaker 1: in place before?
• 7:18
  Speaker 3: Yeah, probably just the whole thing itself. And then I
• 7:22
  Speaker 3: got to put it back in because the guy told
• 7:26
  Speaker 3: me that the drain that comes up. Yes, now, let
• 7:29
  Speaker 3: me make sure I get this right or wrong.
• 7:32
  Speaker 1: If you're calling Zach right now, just let it ring
• 7:34
  Speaker 1: hang on. He's talking to me. Go ahead, okay.
• 7:36
  Speaker 3: So the drain only goes up an inch and a
• 7:42
  Speaker 3: half above where the hole is. Right now, they don't
• 7:46
  Speaker 3: make the floors unless they're two inches or something, right,
• 7:49
  Speaker 3: So I have to use the one that I have.
• 7:52
  Speaker 1: Or you have to get a plumber who's willing to
• 7:54
  Speaker 1: put in an extender. They have those compression extenders.
• 7:58
  Speaker 3: See, I thought it. I was like, couldn't I just
• 8:00
  Speaker 3: there has to be something to buy.
• 8:01
  Speaker 1: The thing of it is, they'll probably have to go
• 8:03
  Speaker 1: in through the ceiling that you repaired.
• 8:04
  Speaker 2: That's what the guy said, And I don't want to do.
• 8:07
  Speaker 2: I don't want to do.
• 8:07
  Speaker 3: I can just put the other one back in and
• 8:11
  Speaker 3: then I'll figure it out from there.
• 8:12
  Speaker 1: When are you going to get this done? Can you
• 8:14
  Speaker 1: use the shower?
• 8:16
  Speaker 2: No?
• 8:16
  Speaker 1: But I have one downstairs, okay, because I mean we're
• 8:20
  Speaker 1: only going to be able to put up with you
• 8:21
  Speaker 1: not showering for so long. If that other one goes
• 8:23
  Speaker 1: bad downstairs, you're in trouble.
• 8:25
  Speaker 3: Yeah, it'll be a problem. It would be a problem.
• 8:29
  Speaker 3: But I got it covered right now.
• 8:30
  Speaker 1: I'm not picking on you, really, I'm not, because I
• 8:33
  Speaker 1: have everything you have done. I've already done at one
• 8:36
  Speaker 1: time or another. I have experienced it, and I know
• 8:38
  Speaker 1: the misery that comes with stuff not working. The best
• 8:41
  Speaker 1: thing that ever happened to me when it comes to
• 8:44
  Speaker 1: plumbing stuff. Though it was many years ago. I had
• 8:47
  Speaker 1: a I forget what it was that happened. Something happened
• 8:51
  Speaker 1: to the controls in the we had the second bathroom
• 8:57
  Speaker 1: on the second floor, the full bathroom the second floor,
• 8:59
  Speaker 1: not in the master and I can't remember what it was,
• 9:03
  Speaker 1: but anyway, they were Kohler parts, and so I called Cohler.
• 9:08
  Speaker 1: I said, you know, I'd like to replace this with
• 9:11
  Speaker 1: the same thing. And the woman on the phone, she said, okay,
• 9:15
  Speaker 1: can you describe it? And I described it to her.
• 9:17
  Speaker 1: She goes, I know which ones they are. I'll get
• 9:19
  Speaker 1: those out to you. I said, well, what's it going
• 9:21
  Speaker 1: to cost. She goes, don't worry about it, we'll get
• 9:23
  Speaker 1: them replaced. Really, And I was so impressed by that.
• 9:26
  Speaker 1: I'm like, oh my gosh, I'll buy that anytime. I
• 9:29
  Speaker 1: bought some flashlights back around Christmas at Sam's Club. I
• 9:33
  Speaker 1: might have told you about these flashlights. They're rechargeable and
• 9:36
  Speaker 1: they're just they're bright as all get out. I love them.
• 9:38
  Speaker 2: I remember you mentioned.
• 9:39
  Speaker 1: That, but they were really inexpensive. They don't focus in
• 9:42
  Speaker 1: as tight as i'd like. I'd like to get a
• 9:44
  Speaker 1: smaller beam. But no, anyway, they're rechargeable. There's three of them,
• 9:49
  Speaker 1: and they were at Sam's Club for seventeen ninety nine
• 9:51
  Speaker 1: for the set. I'm like, yeah, I'll give that a shot,
• 9:54
  Speaker 1: and I get them home. Two of them recharged, the
• 9:57
  Speaker 1: third one will not accept a charge.
• 10:00
  Speaker 2: Won't do it.
• 10:00
  Speaker 1: It won't do it. Now, you also have the option
• 10:03
  Speaker 1: of taking out the rechargeable thing and putting in another
• 10:07
  Speaker 1: one holds standard DOUAA batteries. So I did that. Flashlight
• 10:11
  Speaker 1: worked fine.
• 10:12
  Speaker 2: It's just there's something wrong with the recharge, right.
• 10:14
  Speaker 1: So I called the company and said, hey, I'm not
• 10:16
  Speaker 1: even expecting a refund here. I've already thrown out the
• 10:18
  Speaker 1: packaging and everything, but I wanted to let you know
• 10:21
  Speaker 1: in case this was a problem with a run or something.
• 10:23
  Speaker 1: This is what happened. The guy calls me back from
• 10:25
  Speaker 1: California of all places, and ask me. He goes, yep,
• 10:31
  Speaker 1: you've got a bad charging cell. I'll get it. And
• 10:33
  Speaker 1: they just sent me another one, just on a phone call,
• 10:37
  Speaker 1: and my word that this is what was wrong. They
• 10:39
  Speaker 1: just sent me another one for the again, really impressed
• 10:43
  Speaker 1: by that man. You don't see that kind of customer
• 10:44
  Speaker 1: service anymore. And I'm sorry to say that, but I
• 10:50
  Speaker 1: know the world has changed now and everybody's out to
• 10:52
  Speaker 1: try to get over on you. So you can't trust
• 10:54
  Speaker 1: somebody who calls up and goes, yeah, I got this
• 10:56
  Speaker 1: problem or whatever, because yeah.
• 10:57
  Speaker 2: Because he'll they'll tell somebody and then they'll have you.
• 11:00
  Speaker 2: I have fifty million calls.
• 11:01
  Speaker 1: Yeah, yeah, and you can. If you help one, you've
• 11:04
  Speaker 1: got to help everybody. And if you don't help everybody,
• 11:06
  Speaker 1: then you're, you know, discriminating against people or whatever, and
• 11:09
  Speaker 1: you don't want that. So anyway, give good customer service,
• 11:13
  Speaker 1: no matter what, like that's gonna happen anyway. The numbers
• 11:17
  Speaker 1: eight two one, nine eighty six, eight two one. I
• 11:19
  Speaker 1: haven't even got any of the meat yet. I'm so
• 11:21
  Speaker 1: busy talking to you and watching how what what are
• 11:23
  Speaker 1: people calling you about? That don't want to go on
• 11:25
  Speaker 1: the radio?
• 11:25
  Speaker 3: By the way, I think it was, uh, do you
• 11:31
  Speaker 3: remember the girl that called a long time ago about
• 11:33
  Speaker 3: Reba McIntyre And I was like, hey, you should give
• 11:35
  Speaker 3: me your number and all that.
• 11:37
  Speaker 1: It's her really.
• 11:40
  Speaker 2: And she just likes my voice.
• 11:44
  Speaker 3: Really literally listening right now, So if you hear this, I'm.
• 11:47
  Speaker 1: Joking, she's the one on my Facebook page, right, I
• 11:49
  Speaker 1: think so? Yeah, yeah, the curls.
• 11:54
  Speaker 2: Sure.
• 11:55
  Speaker 1: I mean, don't you ever hang up on her again?
• 11:57
  Speaker 1: You need to have prolonged conversations with her.
• 12:00
  Speaker 2: We're doing a radio show.
• 12:02
  Speaker 1: Well, I'm doing my radio show right now. Desperate and
• 12:04
  Speaker 1: Dateless returns. Seriously, seriously, I remember that that's been many
• 12:11
  Speaker 1: months ago. But she seemed very nice and her picture
• 12:16
  Speaker 1: on Facebook didn't look like she was using a bunch
• 12:18
  Speaker 1: of filters. She looked kind of a natural cutie. Sure, well,
• 12:22
  Speaker 1: get her back on the phone. What is wrong with you?
• 12:24
  Speaker 2: I got tons of women I'm dealing with.
• 12:29
  Speaker 1: I'm talking about real, flesh and blood, three dimensional women,
• 12:32
  Speaker 1: not that internet stuff. This isn't a sweet right kind
• 12:36
  Speaker 1: of light.
• 12:37
  Speaker 2: You make a connection, you stick with it, AI or not.
• 12:40
  Speaker 1: Man, we got to get you some help.