Latest / Pharmacy Podcast Network / Xplore: Growth, Technology, Connections, and Solutions | PrimeRx User Conference Part Three

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Xplore: Growth, Technology, Connections, and Solutions | PrimeRx User Conference Part Three · Pharmacy Podcast Network

• 0:00
  Speaker 1: Hey, thank you for listening to the coverage of the
• 0:03
  Speaker 1: prime Rx Explore Event twenty twenty five user conference. My
• 0:07
  Speaker 1: name is Todd Uri, founder of the Pharmacy Podcast Network.
• 0:11
  Speaker 1: We have an exciting show for you.
• 0:18
  Speaker 2: You are listening to the global network of podcasters dedicated
• 0:21
  Speaker 2: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
• 0:46
  Speaker 3: Welcome to Explore twenty twenty five, a three part podcast
• 0:49
  Speaker 3: series produced by the Pharmacy Podcast Network capturing the highlights
• 0:52
  Speaker 3: and insights from the first ever Primarx user conference held
• 0:56
  Speaker 3: October tenth through the eleventh, twenty twenty five, at the Weston,
• 0:59
  Speaker 3: Jersey City. Over two dynamic days, attendees explored the primarx ecosystem,
• 1:05
  Speaker 3: covering long term care models, AI driven patient engagement, DSCSA
• 1:09
  Speaker 3: compliance in the company's first integrated pharmaceutical purchasing workflow. Sessions
• 1:14
  Speaker 3: and workshops focused on emerging trends and continuing education, equipping
• 1:18
  Speaker 3: pharmacies to stay compliant, profitable, and future ready. The event
• 1:22
  Speaker 3: revolved around four key pillars, growth opportunities, cutting edge technology,
• 1:27
  Speaker 3: meaningful connections, and game changing solutions, all designed to empower
• 1:32
  Speaker 3: independent pharmacy owners. Here's part three of our three part series.
• 1:36
  Speaker 4: And it is because of that we sort of forgot
• 1:41
  Speaker 4: our boundaries. A lot of people are like, oh, you
• 1:45
  Speaker 4: are a pharmacy software that does independent retail. Oh you
• 1:51
  Speaker 4: are a long term care pharmacy. Oh you are outpatient,
• 1:54
  Speaker 4: you are inpatient, you're a health system.
• 1:56
  Speaker 5: You had this. We just did not know what it means.
• 1:59
  Speaker 4: We just understood the prescription, the journey of a prescription
• 2:02
  Speaker 4: well enough. That does not matter which spectrum you fit in.
• 2:07
  Speaker 4: Our software would automatically just go into there. So today
• 2:09
  Speaker 4: we serve retail pharmacies, obviously long term care closed door pharmacies.
• 2:14
  Speaker 4: There are pharmacies that only do long term care with
• 2:17
  Speaker 4: our software. Specialty, huge market, huge segment, we'll talk a
• 2:21
  Speaker 4: little bit more about it. Compounding. We have closed door
• 2:24
  Speaker 4: compounding pharmacies that use US three for dyvee. Clinics may
• 2:27
  Speaker 4: a lot of pharmacies, physicians, officers, health systems, help service pharmacies.
• 2:33
  Speaker 4: There are a lot of big pharmacies who have online names, etc.
• 2:37
  Speaker 4: Behind the scenes, the engine is Primax, so you may
• 2:41
  Speaker 4: sometimes not realize what Primax has. Just because you don't
• 2:45
  Speaker 4: see it doesn't mean it does not exist. There are
• 2:47
  Speaker 4: a lot of things that are turned on and off
• 2:49
  Speaker 4: because we're like, hey, we don't want to necessarily have
• 2:53
  Speaker 4: something not being alerted because you are not this kind
• 2:56
  Speaker 4: of pharmacy, that kind of pharmacy pop up. So a
• 2:58
  Speaker 4: lot of these kind of configures are in Primatics, and
• 3:02
  Speaker 4: you will have an opportunity to explore different things on
• 3:05
  Speaker 4: the floor, and I definitely encourage you to bring your
• 3:08
  Speaker 4: problems over so that way we can make sure that
• 3:11
  Speaker 4: we can show, hey, this is how we address it.
• 3:15
  Speaker 4: Is it the most Is it the best way to
• 3:17
  Speaker 4: do it? Probably not, But like if we see a
• 3:20
  Speaker 4: gap that you can that you can say, if you
• 3:23
  Speaker 4: do this, this, this, this, this, then this will happen.
• 3:26
  Speaker 4: So that's why I said, right, my superpower is connecting
• 3:29
  Speaker 4: the dots. If I see it in front of me
• 3:31
  Speaker 4: and if I can visualize it, then we can pretty
• 3:34
  Speaker 4: much do do that within the software one hundred percent
• 3:37
  Speaker 4: of the time. Okay, So this is the pharmacy ecosystem.
• 3:40
  Speaker 4: So as I said, you know, and like in the
• 3:43
  Speaker 4: bottom you see our four products PRIMS, Pharmacy Management System,
• 3:49
  Speaker 4: market POS, and my primatics And I'll talk a little
• 3:51
  Speaker 4: bit more about it and definitely won't take too much
• 3:54
  Speaker 4: time because I want you guys to experience and see
• 3:56
  Speaker 4: all those things with the enterprise and cloud, because enterprise
• 4:00
  Speaker 4: in cloud both are now embedded.
• 4:01
  Speaker 5: In the pharmacy ecosystem.
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  Speaker 4: So from script filling to script pickup, inventory management, revenue collection,
• 4:08
  Speaker 4: drug procurement, data analytics, patient engagement, all these things are
• 4:13
  Speaker 4: what we consider it. That does not matter what kind
• 4:15
  Speaker 4: of a pharmacy you are. Like on the previous slide
• 4:17
  Speaker 4: you saw different kinds of pharmacies, but these are pretty
• 4:21
  Speaker 4: much standard things across all the pharmacies and our products
• 4:24
  Speaker 4: from primarx and market market. Well, first of all, who
• 4:29
  Speaker 4: knows what primarx market is over here?
• 4:32
  Speaker 5: Okay, so very few people.
• 4:34
  Speaker 4: So are you guys familiar with online like trading platforms
• 4:42
  Speaker 4: like marketplace?
• 4:42
  Speaker 5: When you go to Facebook and you want to sell.
• 4:44
  Speaker 4: Something to you go there and you say, hey, I
• 4:46
  Speaker 4: want to sell this, and then somebody comes and buys it.
• 4:48
  Speaker 5: Right, So, there was a company.
• 4:51
  Speaker 4: Called Treksaid and we acquired it and rebranded it as
• 4:54
  Speaker 4: primarx Market. Essentially, it's a trading platform where thousands of pharmacies,
• 4:59
  Speaker 4: not only just max users, but thousands of pharmacies register
• 5:03
  Speaker 4: and there are about forty or forty five different odds
• 5:06
  Speaker 4: suppliers and they simply purchase drugs over there. It's an
• 5:11
  Speaker 4: online trading platform for procurement of drugs. That's what primarx
• 5:16
  Speaker 4: market is. Primarx pos is. Obviously it's a POS, but
• 5:19
  Speaker 4: it's not just just a PUS, right, it's your delivery tool,
• 5:23
  Speaker 4: it's your credit card, it's your online portal, and everything
• 5:26
  Speaker 4: gets reconciled over there.
• 5:27
  Speaker 5: So that's what Primary PUSS and.
• 5:29
  Speaker 4: We'll talk a little bit more about it, and my
• 5:31
  Speaker 4: Primars is more on the patient engagement side. So the
• 5:34
  Speaker 4: consumer behavior has changed considerably. So the assumption over here
• 5:39
  Speaker 4: is like, don't just expect everyone to be okay with
• 5:44
  Speaker 4: the phone call and the ability for you to make
• 5:47
  Speaker 4: out on in on calls. People expectations have changed. They
• 5:51
  Speaker 4: want things right here right now. My daughter used to
• 5:56
  Speaker 4: order Uber Eats and I was like, why do you
• 5:58
  Speaker 4: order Ruby? It's I don't want to spend the fi
• 6:00
  Speaker 4: all is extra, and like, now I order Ruber it's
• 6:02
  Speaker 4: more than she does. So I understand the importance of
• 6:05
  Speaker 4: time and convenience, and that's what the consumer shift is.
• 6:09
  Speaker 4: That's the consumer mindset that is actually occurring right now.
• 6:13
  Speaker 4: So we'll talk a little bit more on my primatics
• 6:15
  Speaker 4: because it's a whole, completely evolving module that is AI
• 6:19
  Speaker 4: into it and Dara's going to do a segment on
• 6:22
  Speaker 4: it tomorrow, so we'll talk a little bit more about it.
• 6:24
  Speaker 4: But in short, this is the pharmacy ecosystem that we
• 6:26
  Speaker 4: were talking about, right, So I'll talk a little bit
• 6:30
  Speaker 4: on the pharmacy landscape. You know, this is, by the way,
• 6:32
  Speaker 4: one of the difficult jobs specifically for me. I'm a
• 6:39
  Speaker 4: very much one hundred percent product guy, right features, I'm
• 6:42
  Speaker 4: like living within the industry, like, oh, what is the problem?
• 6:46
  Speaker 4: What is the problem? So talking about a problem is simple.
• 6:49
  Speaker 4: But today my job is not to talk about products,
• 6:51
  Speaker 4: not to talk about freatures, not to talk about problems,
• 6:54
  Speaker 4: because my team is going to manage that. So that's
• 6:56
  Speaker 4: the reason I'm going to a storytelling mode into the
• 6:58
  Speaker 4: pharmacy landscape industry and all that, right, So just bear
• 7:01
  Speaker 4: with me. So, pharmacies today aren't dispenses of medications. There
• 7:08
  Speaker 4: are hubs of health data, patient relationships, and care continuity.
• 7:13
  Speaker 5: And this is very very much true.
• 7:16
  Speaker 4: I think on Asis, you know, when he comes on
• 7:19
  Speaker 4: the stage, he'll talk a little bit more about these
• 7:21
  Speaker 4: kind of things that if you just look at pharmacies
• 7:24
  Speaker 4: where Okay, you come.
• 7:25
  Speaker 5: You take the medication, and you go. Obviously you're missing
• 7:28
  Speaker 5: the point.
• 7:28
  Speaker 4: And you guys know that more more about that than
• 7:32
  Speaker 4: me because it's a relationship business. People don't just come
• 7:35
  Speaker 4: for medications. They want to talk. They want to basically
• 7:39
  Speaker 4: make sure that they are service properly, items are received appropriately,
• 7:43
  Speaker 4: they are being counseled and all that. So it's just
• 7:46
  Speaker 4: more rather than just a transactional business.
• 7:49
  Speaker 5: Right, So.
• 7:52
  Speaker 4: We are at a crossroads. We have been at the
• 7:54
  Speaker 4: crossroad for some time. You know, the reimbursements squeeze, the
• 7:59
  Speaker 4: chain in power market that means scripts are being routed
• 8:02
  Speaker 4: to mail orders, is rising operational costs. So while the
• 8:07
  Speaker 4: reimbursement is down, your rents are not going down, your
• 8:10
  Speaker 4: employee wages are not going down. It is becoming more
• 8:13
  Speaker 4: and more difficult to retain the staff that you need,
• 8:19
  Speaker 4: the experience staff that you need, because you know, all
• 8:22
  Speaker 4: these regulations that are affecting and the cost of laming
• 8:26
  Speaker 4: is going up.
• 8:27
  Speaker 5: So how do you manage all these things?
• 8:28
  Speaker 4: Consumer shifts, right, are people's expectations like oh my god,
• 8:33
  Speaker 4: I got a text from this chain or that chain,
• 8:37
  Speaker 4: should I just do it this way because now it's
• 8:39
  Speaker 4: much more convenient for me. Maybe the retail pharmacy where
• 8:42
  Speaker 4: I walk down to is super nice, but like I
• 8:46
  Speaker 4: need the convenience also, so the consumer shifts.
• 8:49
  Speaker 1: Right.
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  Speaker 4: Regulation and policy, the state level initiatives, like unless some
• 8:55
  Speaker 4: of these regulations don't go into practice, then sometimes this
• 8:58
  Speaker 4: becomes difficult. Provided status of pharmacies, ongoing drug pricing, transparency,
• 9:04
  Speaker 4: you know, this can help or her, depending on the
• 9:06
  Speaker 4: outcomes of these policies. Right, And we will talk maybe
• 9:11
  Speaker 4: for fighting minutes a little bit about that also. But
• 9:15
  Speaker 4: those are some of the pressures, not all of them,
• 9:19
  Speaker 4: because there was not My intention was to just look
• 9:22
  Speaker 4: at the high level list of the headwinds that are
• 9:25
  Speaker 4: in the pharmacy. But there are opportunities also, and I
• 9:31
  Speaker 4: encourage everyone to look at the glass have full kind
• 9:35
  Speaker 4: of mentality, because there are truly opportunities. We have seen
• 9:39
  Speaker 4: that pharmacies who change their mindset and look at the
• 9:43
  Speaker 4: evolving practice and say, Okay, how do I be adaptive
• 9:48
  Speaker 4: to maybe now looking at clinical services, maybe looking at
• 9:52
  Speaker 4: health outcomes. How do I modernize my pharmacy? How do
• 9:54
  Speaker 4: I look at this challenge? How do I overcome it?
• 9:57
  Speaker 4: They are surviving, that are there is funding coming from
• 10:01
  Speaker 4: other sources where you are not looking. My only request
• 10:05
  Speaker 4: is like, don't give up. We have seen hundreds of
• 10:09
  Speaker 4: pharmacies closing. Fortunately we have always been net new, so
• 10:14
  Speaker 4: our growth has always been netplus because we've been getting
• 10:16
  Speaker 4: more pharmacies than losing, So we are fortunate in that terms.
• 10:19
  Speaker 4: But when every anytime a pharmacy closes, it really like
• 10:25
  Speaker 4: I'm like, oh my god. We look at data and
• 10:27
  Speaker 4: we're like, oh, if they would have done this, this, this,
• 10:30
  Speaker 4: this way, that way, they could have saved this money.
• 10:33
  Speaker 4: They could have done this. There is a report in
• 10:35
  Speaker 4: the pharmacy. Yes, they could have looked at this and
• 10:38
  Speaker 4: studied the trends and made the business for pharmacy better.
• 10:41
  Speaker 4: But they missed it because they were in the process
• 10:44
  Speaker 4: of filling prescriptions, dispensing, looking at this employee issue, looking
• 10:49
  Speaker 4: at this delivery issue, looking at this that whatever the
• 10:52
  Speaker 4: business of pharmacy takes right, and that these things are real.
• 10:55
  Speaker 4: So you know, I empathize, but like, at the same time,
• 10:59
  Speaker 4: start looking at day, start understanding the data trends, start
• 11:02
  Speaker 4: looking at what other pharmacies are doing. Why does somebody
• 11:06
  Speaker 4: go into metsync. You know, yeah, it's a lot of
• 11:09
  Speaker 4: effort to go into metsync.
• 11:10
  Speaker 5: But what other.
• 11:10
  Speaker 4: Advantage is does it make your cash flow and your
• 11:13
  Speaker 4: inventory a little bit better?
• 11:15
  Speaker 5: Does it give better consultation and counseling to the patient?
• 11:18
  Speaker 4: Do you have to go send a driver to the
• 11:20
  Speaker 4: same zip code three times a week or kit you
• 11:22
  Speaker 4: do it in one short You know, these are the
• 11:26
  Speaker 4: kind of things we have the solutions. Right, just because
• 11:28
  Speaker 4: the software has a feature doesn't mean that you're going
• 11:30
  Speaker 4: to execute it. But bringing that problem over to us
• 11:34
  Speaker 4: and say how do I do this better?
• 11:36
  Speaker 5: You will see those.
• 11:37
  Speaker 4: Kinds of opportunities we like we have zones where you
• 11:40
  Speaker 4: can do your refills and you can say, hey, I.
• 11:44
  Speaker 5: Looking at my data.
• 11:45
  Speaker 4: I can say that my pharmacy penetration is in this
• 11:48
  Speaker 4: zip code and this is all these things are available
• 11:51
  Speaker 4: into PRIMARIC, so you can say, okay, my radius of
• 11:56
  Speaker 4: patients is around here. So I can have these things
• 11:59
  Speaker 4: segmented into zones and I can say I want to
• 12:02
  Speaker 4: do fill for this zone, finish it, deliver it in
• 12:05
  Speaker 4: one thing. I want to do send text message to
• 12:08
  Speaker 4: this zone. I want to do medicinc and etc. So
• 12:10
  Speaker 4: these kind of options are there, but like, look into
• 12:13
  Speaker 4: this feature sets, look at what data.
• 12:16
  Speaker 5: Is telling you, and then make decisions.
• 12:18
  Speaker 4: Getting into clinical services, diversifying, going beyond just the filling
• 12:23
  Speaker 4: prescription right, offer vaccination programs. I think we have a
• 12:27
  Speaker 4: pharmacist probably coming today or tomorrow and talking about it.
• 12:31
  Speaker 4: What did they do to completely change their business model
• 12:35
  Speaker 4: and get a huge amount of respect from the community
• 12:38
  Speaker 4: just by offering vaccination services? Right, point of care testing,
• 12:42
  Speaker 4: chronic care management, collaborative practice agreements. If you don't know
• 12:46
  Speaker 4: what this is, it's basically working with your physicians and
• 12:49
  Speaker 4: getting into a practice agreement to essentially provide some of
• 12:53
  Speaker 4: the services that the physicians can. Physicians normally could provide,
• 12:57
  Speaker 4: but you are providing insta that instead of the physicians.
• 13:00
  Speaker 5: These services are able.
• 13:01
  Speaker 4: To generate more revenue streams, and a lot of this
• 13:04
  Speaker 4: information is available out there when you go to conferences,
• 13:07
  Speaker 4: when you go to networks, these things are available. Just
• 13:11
  Speaker 4: diversify and look at the opportunities. Become a local healthcare hub. Right,
• 13:17
  Speaker 4: Maybe change the appearance of the pharmacy and make it
• 13:19
  Speaker 4: a wellness zone. I don't know, maybe you want to
• 13:21
  Speaker 4: look at your stocking options, say okay, how do I
• 13:24
  Speaker 4: make this and make a like an Apple store, like
• 13:27
  Speaker 4: a Zen store. I always had a vision, right like,
• 13:29
  Speaker 4: could someone go into a pharmacy and you know, there's
• 13:33
  Speaker 4: an android bot and I can go in and I
• 13:35
  Speaker 4: can say, Okay, this is who I am. I'm here
• 13:39
  Speaker 4: to pick up my refill or my doctor center prescription.
• 13:42
  Speaker 4: And when this happens, we in the software behind, we
• 13:46
  Speaker 4: can tell you this pharmacy, this spaceship is in the
• 13:48
  Speaker 4: store now. Based on your queue, it will tell you that, okay,
• 13:53
  Speaker 4: you have ten minutes before your prescription, your refill, or
• 13:55
  Speaker 4: your consultation can be done.
• 13:57
  Speaker 5: Do you want this in store? Specials store is like
• 14:00
  Speaker 5: an Apple store.
• 14:01
  Speaker 4: You only have one one items on the thing with
• 14:03
  Speaker 4: the QR code, they can go I want to buy this.
• 14:05
  Speaker 5: I want to buy this.
• 14:06
  Speaker 4: The card behind is being filled, so besides your medication order,
• 14:10
  Speaker 4: your over the counter stuff is being put into the car.
• 14:14
  Speaker 4: Once everything is sunned is done, Do you want to
• 14:16
  Speaker 4: speak with the pharmacist. No, there's your total? Okay, fine,
• 14:21
  Speaker 4: I'm ready to pick up the card. Basically, from behind
• 14:24
  Speaker 4: is going to a shelf. There's a plexiglass door where
• 14:29
  Speaker 4: I scan the tote.
• 14:31
  Speaker 5: I put it into the plexiglass shelf.
• 14:34
  Speaker 4: And I leave and you get you get a notification
• 14:38
  Speaker 4: that please go to this Z one to three, identify yourself,
• 14:43
  Speaker 4: You pay your credit card, you sign for it, the
• 14:46
  Speaker 4: door opens, light light turns green, the door opens, you
• 14:50
  Speaker 4: take the medication.
• 14:51
  Speaker 5: Go. These kinds of things are possible, by the way.
• 14:53
  Speaker 4: Right, may require you to change the layout of your pharmacy.
• 14:57
  Speaker 4: May want you may need to be known as a
• 15:00
  Speaker 4: wellness zone and all that kind of stuff. It requires
• 15:02
  Speaker 4: out of the box thinking. Right, So specialty and niche focus,
• 15:07
  Speaker 4: like like being hybrid is the end thing? Now retail
• 15:13
  Speaker 4: plus this retail plus that you have a store? Can
• 15:16
  Speaker 4: you do retail plus specialty, retail plus LTC. We have
• 15:19
  Speaker 4: a session where we are going to talk about dual NPIs.
• 15:24
  Speaker 4: How can you work with dual NPIs one for retail,
• 15:27
  Speaker 4: one for LTC and get paid more on the LTC side.
• 15:30
  Speaker 4: Make your relationships with the networks that you know, long
• 15:34
  Speaker 4: term care pharmacies, facilities in your area, physicians in your area.
• 15:38
  Speaker 4: Make those relationships over there, right, the value based contract
• 15:43
  Speaker 4: and direct payer relationships. That's what I was talking about,
• 15:46
  Speaker 4: Like there are services that your physicians can do, but
• 15:49
  Speaker 4: you could do that instead of them and basically have
• 15:52
  Speaker 4: an agreement with the with the physician for a collaborative
• 15:56
  Speaker 4: practice and generate some additional revenue streams and delivery capabilities.
• 16:01
  Speaker 4: As I said, the consumer mindset has changed. They are
• 16:05
  Speaker 4: already expecting everything out there. You know, when was the
• 16:09
  Speaker 4: last time you flagged a cab? You always called uber? Right,
• 16:13
  Speaker 4: So when you receive a medication, okay, I received my medication.
• 16:17
  Speaker 4: I want my refills to be filled. This is my profile.
• 16:20
  Speaker 4: What's my active list of medications? I have my external
• 16:24
  Speaker 4: that means I dig these prescriptions from here, this prescription
• 16:27
  Speaker 4: from here. I want all of this managed within my app.
• 16:30
  Speaker 4: I want to transfer my medications. All of this is possible.
• 16:33
  Speaker 4: And this is like digitalizing your pharmacy. Telling your patients
• 16:38
  Speaker 4: just because you have an app does not necessarily mean
• 16:41
  Speaker 4: that people are going to use it. You have to
• 16:43
  Speaker 4: once again, it's a business, right, think of how are
• 16:45
  Speaker 4: you going to market it? Have QR codes in your pharmacies,
• 16:49
  Speaker 4: encourage the patients to use your app, Tell them that
• 16:52
  Speaker 4: this is a twenty four to seven business. The more
• 16:54
  Speaker 4: you keep talking about those kinds of things, that's when
• 16:56
  Speaker 4: the patients will realize that yeah, Okay, they are actually
• 16:59
  Speaker 4: modernizing it pharmacy, marketing and patient experience.
• 17:02
  Speaker 5: I was just talking about.
• 17:03
  Speaker 4: That consolidating, consolidation and alliances. So this is you know,
• 17:09
  Speaker 4: multiple stores, if you are merging together and creating a group,
• 17:14
  Speaker 4: do all those kinds of things.
• 17:15
  Speaker 5: Right.
• 17:16
  Speaker 4: There are state specific programs in this particular case, I
• 17:21
  Speaker 4: know that we are going to talk a little bit
• 17:24
  Speaker 4: about integration of telehealth and also telehealth and how does
• 17:28
  Speaker 4: New York basically pay for contraceptors and all that. So
• 17:31
  Speaker 4: there are these kinds of opportunities available in each and
• 17:33
  Speaker 4: every state. Look at that and tap into all those
• 17:36
  Speaker 4: kinds of things, right, So that's the tailwinds.
• 17:40
  Speaker 5: New tech.
• 17:41
  Speaker 4: So this is a little bit on a two year
• 17:43
  Speaker 4: product vision and I did not realize that, you know,
• 17:46
  Speaker 4: it came out this small, but I can talk through
• 17:48
  Speaker 4: it interoperability and integration, right, So this is this is
• 17:52
  Speaker 4: our vision of saying, like in the next two years,
• 17:55
  Speaker 4: this is what we are working about, right, working on
• 17:58
  Speaker 4: standards that allow to communicate with EHR systems, nursing homes,
• 18:04
  Speaker 4: other health system vendors.
• 18:05
  Speaker 5: Right, working in silos is no longer possible.
• 18:08
  Speaker 4: The data needs to be more at a global level,
• 18:11
  Speaker 4: so that can be shared and it can be communicated
• 18:13
  Speaker 4: with not just the patient, but the physician and the caregiverer, etse.
• 18:16
  Speaker 4: That's where the data is evolving to right automation and
• 18:20
  Speaker 4: robotics anything. Everything that you can automate should be automated.
• 18:26
  Speaker 4: In terms of robotics, in terms of processes, Klor is
• 18:30
  Speaker 4: going to actually show you a feature where when a
• 18:33
  Speaker 4: prescription comes, the whole thing is just created automatically. You
• 18:36
  Speaker 4: don't need to type prescriptions. You will relinkish control. It
• 18:41
  Speaker 4: will be a different workflow in your pharmacy. But those
• 18:43
  Speaker 4: are the kind of things that you need to check.
• 18:45
  Speaker 4: Do you want to spend time in filling prescriptions or
• 18:48
  Speaker 4: would you have just workflow steps to say, okay, let
• 18:51
  Speaker 4: the prescriptions be filled properly automatically, I'll just do DPIC verification,
• 18:55
  Speaker 4: pharmacists verification predrequisite. Yes, you have to have your inventory
• 18:59
  Speaker 4: under control, so these things are there.
• 19:01
  Speaker 5: But yes, you have.
• 19:02
  Speaker 4: To do a little bit of work in order to
• 19:04
  Speaker 4: make this complete automation work in a seamless fashion. But
• 19:08
  Speaker 4: there are pharmacies that do that and have been very successful.
• 19:12
  Speaker 4: We want to show you how you guys can do
• 19:15
  Speaker 4: that in your pharmacies, also multi store and chain support,
• 19:19
  Speaker 4: so we are going to focus a lot more.
• 19:20
  Speaker 5: So. We have Prime Central.
• 19:22
  Speaker 4: Which allows you to aggregate data, so if you have
• 19:24
  Speaker 4: multiple locations, you could literally operate like a chain aggregate data.
• 19:29
  Speaker 5: Said, if you can make decisions based on data.
• 19:32
  Speaker 4: Absolutely do that, right because that will tell you where
• 19:35
  Speaker 4: you need to focus. How do you need to purchase smartly,
• 19:37
  Speaker 4: What is it that you need to do in terms
• 19:39
  Speaker 4: of your staffing, how do you do load balancing and
• 19:41
  Speaker 4: all that kind of stuff. So we are focusing a
• 19:43
  Speaker 4: little bit over on those things as well. Telepharmacy and
• 19:47
  Speaker 4: remote care. So we just are having our first integration
• 19:52
  Speaker 4: with the telehealth platform, probably launching somewhere around this month.
• 19:58
  Speaker 4: So we are focusing on that and remote patient monitoring
• 20:01
  Speaker 4: as well, because there.
• 20:02
  Speaker 5: Are practice practices.
• 20:05
  Speaker 4: That you can engage with and generate revenue by making
• 20:09
  Speaker 4: sure that the hyper you know the patients who are.
• 20:12
  Speaker 5: On multiple comorbidities, how do you.
• 20:14
  Speaker 4: Basically manage them and have a better health outcome for them.
• 20:19
  Speaker 4: That's how you'll be able to get more money for
• 20:21
  Speaker 4: those services provided. Right, Maybe just filling up blood pressure
• 20:25
  Speaker 4: medication is not enough. Maybe maintaining the blood pressure and
• 20:28
  Speaker 4: having clinical documentation documentation that is backed by CPT codes
• 20:32
  Speaker 4: that can generate a medical by medical billing file for
• 20:36
  Speaker 4: this and get you paid for the services generated. That's
• 20:39
  Speaker 4: where the focus needs to be, so carve out time
• 20:41
  Speaker 4: accordingly right patient centric solutions. So we are working on
• 20:46
  Speaker 4: AI driven chat bots and we actually have a poc
• 20:49
  Speaker 4: D is going to do a session on this tomorrow.
• 20:52
  Speaker 4: We are focusing on three dimensional approach on AI on
• 20:57
  Speaker 4: what is it that we can do for AI to
• 21:01
  Speaker 4: first of all have it consumer based, then have it
• 21:03
  Speaker 4: product based, and then have it staff based also, so
• 21:07
  Speaker 4: it's here, it's real, nothing to be scared about. It's
• 21:11
  Speaker 4: not here to take jobs, at least in the healthcare.
• 21:14
  Speaker 4: It's supposed to make time because that's where the problem is.
• 21:18
  Speaker 4: So much time is being focused on tactical that you
• 21:22
  Speaker 4: forget the strategic part of the pharmacy. Right, So if
• 21:25
  Speaker 4: AI can manage and automate and do all the robotics
• 21:29
  Speaker 4: and automation and they can do this tactical stuff for you,
• 21:32
  Speaker 4: it gives you time to manage your business more effectively
• 21:36
  Speaker 4: sustainability and chain supply chain resilience. So our investment investment
• 21:41
  Speaker 4: into market really opened a completely different, different experience, a
• 21:48
  Speaker 4: different thought process. In terms of how drug procurement happens.
• 21:52
  Speaker 4: We are not aware and I'm actually I'm still not
• 21:56
  Speaker 4: clear how the contracting works. But we understand contract compliance
• 22:01
  Speaker 4: the need for it.
• 22:03
  Speaker 5: But at the same time.
• 22:05
  Speaker 4: Data I will tell you that if you would have
• 22:07
  Speaker 4: purchased this from by just looking at the bidding at
• 22:11
  Speaker 4: the market, you could have saved this versus that. Now,
• 22:15
  Speaker 4: obviously you have to make a decision in your pharmacy.
• 22:17
  Speaker 4: What is more important. You have to look at your
• 22:18
  Speaker 4: brand gag ratio. You have to look at the type
• 22:20
  Speaker 4: of medications that you are dispensing and determine what is
• 22:24
  Speaker 4: right for you. But the transparency is out there where
• 22:29
  Speaker 4: you can say, okay, I can get this drug. I
• 22:32
  Speaker 4: know that this has been PCN for asthem R for
• 22:36
  Speaker 4: blood pressure, This NDC is paying the highest I am
• 22:40
  Speaker 4: having this NDC.
• 22:41
  Speaker 5: Should I be replacing this with this? You know that
• 22:43
  Speaker 5: kind of data right, It's available.
• 22:45
  Speaker 4: You just need to tap into it, learn into it
• 22:47
  Speaker 4: and understand how do you streamline your ordering.
• 22:51
  Speaker 5: At the end of the day, it is still a business.
• 22:53
  Speaker 4: You are still buying and dispensing a drug and you
• 22:57
  Speaker 4: are making money.
• 22:58
  Speaker 5: Because of the services in the clinical services.
• 23:01
  Speaker 4: So if you have a better buying experience rather than
• 23:04
  Speaker 4: just throwing in the tavel and ordering everything from everywhere,
• 23:07
  Speaker 4: if you have a better buying experience, that may be
• 23:10
  Speaker 4: a game changer. So this I was talking about the
• 23:14
  Speaker 4: three dimensional approach to AI, right, so you know the
• 23:18
  Speaker 4: consumer side of it, where the chat agent or the
• 23:21
  Speaker 4: voice agent is talking and what happens in the farms.
• 23:27
  Speaker 4: You get hundreds of phone calls, you pick up a
• 23:29
  Speaker 4: phone call, What is it that you are really doing
• 23:33
  Speaker 4: where you are using your clinical information and without looking
• 23:36
  Speaker 4: at anything and talking to the patient. Yes, there are
• 23:38
  Speaker 4: instances when you do that, but ninety out one hundred
• 23:41
  Speaker 4: times you're looking at the screen and you're translating everything
• 23:45
  Speaker 4: to a consumer. You're not really doing anything else. That's
• 23:48
  Speaker 4: something that can.
• 23:49
  Speaker 5: Be replaced with AI very easily.
• 23:51
  Speaker 4: You know the online chat systems where if you have
• 23:54
  Speaker 4: a web presence, whereas my prescription, the status of my prescription.
• 23:57
  Speaker 5: Is my refill dee, what is my copy? I need
• 23:59
  Speaker 5: to pay for this?
• 24:00
  Speaker 4: All these things could be just managed by AI.
• 24:04
  Speaker 5: And this is available right now.
• 24:06
  Speaker 4: By the way, It's not something that we are like, hey,
• 24:08
  Speaker 4: this is future kind of stuff, right, the product based
• 24:12
  Speaker 4: AI where so this was the consumer side. We are
• 24:15
  Speaker 4: also talking product side. So this is where we are
• 24:18
  Speaker 4: going to invest into. So if you want to say, hey,
• 24:21
  Speaker 4: what am I top ten genetics? Yes we have a report,
• 24:24
  Speaker 4: but it's easier for you to just talk to the
• 24:26
  Speaker 4: computer and the computer will say, these are your.
• 24:28
  Speaker 5: Top ten genetics.
• 24:30
  Speaker 4: You know what, I might suggest the top ten NDCs
• 24:33
  Speaker 4: by profit based on bin PC and group fill all
• 24:37
  Speaker 4: available refills that are doing through three days. Show me
• 24:41
  Speaker 4: a list of all inactive patients. That means patients who
• 24:44
  Speaker 4: have not been coming to the fanmacy. What can I
• 24:46
  Speaker 4: do to basically encourage them to come back to my farmacy.
• 24:49
  Speaker 4: Give me a list of all auditable events for a particular.
• 24:52
  Speaker 5: Bin PC and group number.
• 24:53
  Speaker 4: So when an electronic perception comes, if there are mismatches,
• 24:57
  Speaker 4: we actually have a report that tells you, hey, these
• 24:59
  Speaker 4: are all the things that you have made a mistake.
• 25:02
  Speaker 4: Most people don't either know about it or they you know,
• 25:04
  Speaker 4: you are so much busy into doing a lot of
• 25:06
  Speaker 4: stuff that until in audit comes, you don't look at
• 25:09
  Speaker 4: that report. But there are ways to automate it where
• 25:11
  Speaker 4: on a weekly basis, you can just streamline and clean
• 25:13
  Speaker 4: all those issues. Right, So the support based AI, So
• 25:17
  Speaker 4: this is the AI being used at our staffing levels.
• 25:22
  Speaker 5: So that way, when you call support, instead of.
• 25:26
  Speaker 4: Five technicians giving you five different responses, we are looking at, hey,
• 25:30
  Speaker 4: what responses have the most thumbs up? That's a response
• 25:34
  Speaker 4: that not only are support agents can give you, but
• 25:37
  Speaker 4: likely the AA agent itself will give you on the
• 25:39
  Speaker 4: phone if you are able to talk to them. So
• 25:40
  Speaker 4: you're working on those kinds of technologies and working with
• 25:43
  Speaker 4: those vendors that are basically allowing those technologies. So we
• 25:47
  Speaker 4: are looking at AI in a completely different manner also, right,
• 25:50
  Speaker 4: AI driven medication therapy managements, productive analysis to identify patients
• 25:56
  Speaker 4: at risk of adverse drug reactions, you know, and implementing
• 26:00
  Speaker 4: air driven systems to support irregular prescription dispensing patterns.
• 26:06
  Speaker 5: To avoid fraud, etc.
• 26:09
  Speaker 4: Sometimes the award thing comes to me as a surprise
• 26:13
  Speaker 4: because for us, the biggest award is customer validation. When
• 26:19
  Speaker 4: customers say that we are doing good, I feel like, yes,
• 26:23
  Speaker 4: we are doing good, but we have been recognized by
• 26:26
  Speaker 4: third party entities who have sort of taken interviews with
• 26:30
  Speaker 4: customers and then come up with these standards where they
• 26:34
  Speaker 4: you know, our customers have said, yep, you're good at
• 26:36
  Speaker 4: customer support, you're good at products. So we've been winning
• 26:39
  Speaker 4: those awards in the industry. But at the end of
• 26:43
  Speaker 4: the day, awards are not what it makes right.
• 26:48
  Speaker 5: It's the people.
• 26:50
  Speaker 4: Our team is really really awesome. I mean, you see
• 26:53
  Speaker 4: the effort put in over here. I have zero input
• 26:57
  Speaker 4: into this. It's all marketing and our team people that
• 27:00
  Speaker 4: have done it. So a huge round of applause to
• 27:02
  Speaker 4: those guys you know, for putting in their work for explorese,
• 27:05
  Speaker 4: so thank you, and to our support teams who day
• 27:10
  Speaker 4: in and day out. I mean, is Hajji here. Most
• 27:13
  Speaker 4: people know Haji by name and have his cell phone.
• 27:15
  Speaker 4: I don't know if he's here, but like he and
• 27:17
  Speaker 4: his team constantly on the phones, whether it is Sunday,
• 27:23
  Speaker 4: Christmas night, weekends, it doesn't matter where. It is, always
• 27:27
  Speaker 4: supporting people implementation, right. I was talking to actually him
• 27:32
  Speaker 4: when we used to go into pharmacies. I spent nights
• 27:37
  Speaker 4: Christmas nights and pharmacies because that was a slow day.
• 27:40
  Speaker 4: So I was like, okay, you're a busy pharmacy. So
• 27:43
  Speaker 4: and at that time Internet was not as great, so
• 27:46
  Speaker 4: I would go in the evening, they would turn the
• 27:48
  Speaker 4: shutters down.
• 27:48
  Speaker 5: I would be locked in the pharmacy.
• 27:50
  Speaker 4: We would convert the pharmacy, and then the morning when
• 27:52
  Speaker 4: they came, everything would be ready. We would train them
• 27:55
  Speaker 4: and then go home. That's how we would convert the pharmacies.
• 27:57
  Speaker 4: But that's what that's what is needed to take pharmacies
• 28:03
  Speaker 4: live and successful. So implementation folks are trainers. These are
• 28:07
  Speaker 4: all the people. They make me look more better than
• 28:10
  Speaker 4: I really am. Really, so thanks to the people. You know,
• 28:17
  Speaker 4: these are some of the faces behind I think some
• 28:20
  Speaker 4: yars in the Salem like these are people who have
• 28:22
  Speaker 4: been with us for decades, and we have more people
• 28:25
  Speaker 4: with us like who have been with us for five years,
• 28:29
  Speaker 4: ten years, fifteen years, twenty years. You know, as I said,
• 28:32
  Speaker 4: we don't like losing people, and we don't like losing pharmacies.
• 28:35
  Speaker 4: And we've been fortunate to have a great team of
• 28:37
  Speaker 4: people with us.
• 28:41
  Speaker 5: So why explore why did we put up explore?
• 28:44
  Speaker 4: Yes, I mean there's going to be new technology, and
• 28:47
  Speaker 4: there's going to be sessions, there's going to be hand
• 28:49
  Speaker 4: on product training. You know, they will be keynote from
• 28:52
  Speaker 4: industry experts tips on increasing revenue, et cetera. Yes, all
• 28:56
  Speaker 4: this is there, but like it is really to listen
• 28:59
  Speaker 4: to you. We want a platform where our users can
• 29:03
  Speaker 4: come and give.
• 29:07
  Speaker 5: Us suggestion, give us feedback.
• 29:09
  Speaker 4: If you have a problem, you will likely find someone
• 29:11
  Speaker 4: in this room that is a solution for it. It
• 29:13
  Speaker 4: may be not necessarily from our team. It may be
• 29:15
  Speaker 4: another pharmacy that's using our software that uses it differently.
• 29:19
  Speaker 4: So that was the reason we've been always hesitanting, like
• 29:21
  Speaker 4: I don't know what would.
• 29:22
  Speaker 5: We do with by bringing all the people.
• 29:25
  Speaker 4: But as we went across and we saw a lot
• 29:27
  Speaker 4: of smaller vendors, We're like, you know what, I think
• 29:29
  Speaker 4: we can do it.
• 29:30
  Speaker 5: So this was our first attempt.
• 29:31
  Speaker 4: So that's why we just brought in and the main yes,
• 29:35
  Speaker 4: we have all this, but the main intention is to
• 29:38
  Speaker 4: listen from you. We want to hear from you and
• 29:40
  Speaker 4: we want to improve. This is just the starting for us.
• 29:43
  Speaker 4: We finally have our heads from behind the computers. We
• 29:46
  Speaker 4: looked up and we think that we have done some decent.
• 29:49
  Speaker 4: Customers are backing us up and we want to give
• 29:52
  Speaker 4: you more firepower.
• 29:54
  Speaker 5: So tell us what is it that we need to.
• 29:55
  Speaker 4: Do to make sure that we give you better products
• 29:58
  Speaker 4: and services, tell us your pain points, let us show
• 30:01
  Speaker 4: you what we have and if there's a gap, then
• 30:04
  Speaker 4: this is software we can one hundred percent of the
• 30:08
  Speaker 4: time make sure that it's available here right so you're
• 30:11
  Speaker 4: here to listen and learn. And a big thank you
• 30:14
  Speaker 4: to our sponsors. This would not have been possible without
• 30:18
  Speaker 4: the support of the sponsors. Like I think, you know,
• 30:21
  Speaker 4: I don't know, am I putting myself on spot, but
• 30:24
  Speaker 4: I think next year we are going to definitely do
• 30:26
  Speaker 4: a little bit bigger and a little bit better as well,
• 30:29
  Speaker 4: because it looks like we opened and we got sold
• 30:33
  Speaker 4: out immediately and we're like, oh my god, we should
• 30:35
  Speaker 4: have probably just had a bigger venue and more bigger
• 30:38
  Speaker 4: exhibitor space. But next year we'll probably do a better one,
• 30:42
  Speaker 4: so real value. They are platinum sponsors. Thank you, Legacyish.
• 30:49
  Speaker 4: Besides the fact that there's a lot of other help
• 30:52
  Speaker 4: that you did, thank you for sponsoring as a goal
• 30:55
  Speaker 4: spensor sponsor health First. I don't know if Bavish is here,
• 30:59
  Speaker 4: but they were one of our sponsors also, and there's
• 31:02
  Speaker 4: a unique story to that.
• 31:04
  Speaker 5: You know, and I want you guys to hear it.
• 31:05
  Speaker 4: This is a pair that is actually communicating directly with
• 31:09
  Speaker 4: pharmacies and NIA. They came directly to us because they're like, hey,
• 31:13
  Speaker 4: we've done a lot of things. Can we work through
• 31:16
  Speaker 4: technology and make real time impact. So instead of yeah,
• 31:19
  Speaker 4: you could do MTM, but what if when the patient
• 31:22
  Speaker 4: is here, the payer will tell you, hey, this is
• 31:24
  Speaker 4: an opportunity, will you do it? If you do it
• 31:26
  Speaker 4: some major rate fire dollars, some twenty five dollars, but
• 31:29
  Speaker 4: that was the kind of thing. So we have data
• 31:32
  Speaker 4: where we have had pharmacies on maybe fifteen sixteen thousand
• 31:36
  Speaker 4: dollars a year just because of those kind of collaborations.
• 31:39
  Speaker 4: This is just one payer. We actually got recognized by
• 31:42
  Speaker 4: Class A. Class is a big organization that does healthcare awards.
• 31:47
  Speaker 4: They recognize us. They're like, this is very very unique.
• 31:50
  Speaker 4: It is not the fact that do this after the
• 31:53
  Speaker 4: patient leaves the pharmacy. This is when the patient is
• 31:55
  Speaker 4: in the pharmacy all the opportunities. So we did that
• 31:57
  Speaker 4: with help us. So thank you for sponsoring that. UH
• 32:00
  Speaker 4: and our silver sponsors Drug Left World, Pay, Bronze, Diversify, rx,
• 32:05
  Speaker 4: med pro Icon, next ip, tel finer net a Rex.
• 32:09
  Speaker 4: Thank you guys for supporting us and our exhibitors Affinity
• 32:13
  Speaker 4: CPS and Lumistry, n c p A, Alvin Jerry, med
• 32:18
  Speaker 4: rx to Curve my Meds, integral Rix, Matrix and RX Systems.
• 32:23
  Speaker 5: Thank you, thank you, thank you,