Latest / The Future Travel Experience (FTE) Podcast
Winning the game of flow: baggage handling innovation at London Heathrow
What does the future of baggage handling look like at one of the world’s busiest and most space-constrained airports?
In this episode of the APEX FTE Podcast, Max Gosney goes behind the scenes at London Heathrow Airport’s Terminal 5 with Jamie Ratcliffe, Senior Product Development Manager for Baggage at Heathrow.
Following a tour of T5’s vast baggage handling operation, they explore Heathrow’s drive for “relentless productivity” and why the next frontier of baggage transformation will require far more than simply adding more people, equipment and space.
Jamie shares his perspective on AI…
The skinny
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