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102 - Patient Retention Starts Earlier Than Most Practices Realize with Dr. Kevin Day
Retention is not something to fix at the end of care. It is something to build from the very first interaction. Join Dr. Lona and Dr. Kevin Day as they unpack why most practices lose patients without realizing where or why the leak begins. They explore retention as a system that starts at conversion, deepens through clarity and consistency, and is sustained by education, accountability, and philosophical certainty. The payoff is a practice built on trust, momentum, and patients who understand how to care for their bodies for life.
Key Highlights
00:56 – Naming the often-unseen ways patients…
The skinny
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