Optimising the Operating Model for Continuous AI with Sarah Heffron [085]
AI transformation is the wrong goal. Businesses should be building for continuous adaptation. New tools will keep emerging, operating conditions will keep shifting, and there may never be a stable “after” state. The organisations that win will be those that understand how work actually gets done, identify where AI can create measurable value, and redesign their operating models without sacrificing effectiveness for speed.
Sarah, an operational transformation specialist with more than two decades of experience, argues that AI should be built on solid foundations: clear processes, reliable…
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