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Brian J. Weiss: TechStack, Tenant Control, and Redefining PSA Ownership for MSPs
The episode highlights a structural shift toward MSPs considering custom-built operational core systems on enterprise platforms, rather than relying purely on traditional packaged PSA (Professional Services Automation) vendors. This approach is illustrated by ITECH Solutions’ decision to migrate from a legacy PSA system—augmented by multiple third-party tools—to a platform built on Microsoft Dynamics, leveraging TechStack as a custom layer for MSP functionality.
A key development discussed is ITECH Solutions’ experience with the limitations of existing PSAs. According to Brian J. Weiss, the…
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