Latest / Enhance.training / Keeping Team Members Happy – 7 Actions Every Manager Can Easily Implement

Transcript

Keeping Team Members Happy – 7 Actions Every Manager Can Easily Implement · Enhance.training

• 0:00
  SPEAKER_00: Keeping team members happy, motivated and performing is great for you and great for your team.
• 0:07
  SPEAKER_00: Learn fundamental actions that every manager can take that will make your team a lot happier permanently.
• 0:14
  SPEAKER_00: Team happiness, motivation and engagement really matter to you and your company.
• 0:20
  SPEAKER_00: Happy employees are up to 20% more productive, and salespeople buy even more, up to 37% per Forbes.
• 0:29
  SPEAKER_00: From my experience, happy people are more likely to be innovative, contribute more to the team, build closer, stronger relationships with colleagues, be more interested in learning, and generally improve the atmosphere everyone works in.
• 0:42
  SPEAKER_00: All these factors help increase team performance, which is good for the company and great for the manager's career.
• 0:49
  SPEAKER_00: Even better, the most important ways of keeping team members happy are nearly entirely within your control.
• 0:55
  SPEAKER_00: Here are seven different ways to make your staff happy that every manager can easily implement.
• 1:01
  SPEAKER_00: Firstly, communicate openly, honestly and frequently.
• 1:05
  SPEAKER_00: Second, listen to and implement team members' ideas, suggestions and solutions.
• 1:10
  SPEAKER_00: Third, treat your employees how you want to be treated.
• 1:14
  SPEAKER_00: Fourth, focus your time on removing their problems.
• 1:18
  SPEAKER_00: Fifth, develop team members' skills and careers.
• 1:20
  SPEAKER_00: Sixth, use praise three times more than corrective feedback at least.
• 1:25
  SPEAKER_00: Seventh, publicly value employee contribution, skills and results.
• 1:30
  SPEAKER_00: Keeping team members happy by taking all of these actions day in and day out will make your life as a manager a lot easier.
• 1:37
  SPEAKER_00: You'll have less problems and headaches to deal with, and you'll have an exciting management career ahead of you.
• 1:44
  SPEAKER_00: My name is Jess Coles, and if you're new here, Enhance.training shares people management expertise, resources and courses teaching you how to build high performing teams.
• 1:54
  SPEAKER_00: We have lots of free resources and webinars available to add more depth to your knowledge or save you a ton of time.
• 2:01
  SPEAKER_00: So do visit us at enhanced.training to make use of these.
• 2:05
  SPEAKER_00: So firstly, communicate openly, honestly and frequently to keep team members happy.
• 2:10
  SPEAKER_00: Start by explaining why you see their job as important and by doing their job well, how they are going to be helping the team and the company reach goals.
• 2:20
  SPEAKER_00: Explain how their job fits into the bigger picture, providing a sense of purpose and reconfirming their importance to you is a big deal to them.
• 2:28
  SPEAKER_00: Everyone wants to feel that what they are doing is worthwhile.
• 2:32
  SPEAKER_00: Keep employees engaged by sharing the news of what is happening around the company.
• 2:37
  SPEAKER_00: What projects are being worked on and why.
• 2:39
  SPEAKER_00: What progress is being made against targets by the other teams in the business.
• 2:43
  SPEAKER_00: Take the team through the financial performance of the business and the team they're working in.
• 2:48
  SPEAKER_00: News and information provide context and help employees make better decisions more aligned to supporting the business.
• 2:56
  SPEAKER_00: Being open and honest is also telling it how it is.
• 3:00
  SPEAKER_00: Don't sugarcoat messages or pull the wool over your team's eyes.
• 3:04
  SPEAKER_00: Be diplomatic and empathetic.
• 3:06
  SPEAKER_00: Don't cause alarm or talk about disagreements between your bosses and the leadership team, for instance.
• 3:10
  SPEAKER_00: But do add your views and opinions when this reassures the team and conveys the direction that they need to be working in.
• 3:17
  SPEAKER_00: Being open and honest is also about being authentic as a person.
• 3:22
  SPEAKER_00: Show the team the real you, or certainly some of the real faces that you wear, and some of the different aspects of your personality and values.
• 3:29
  SPEAKER_00: Have the courage to do this and you'll build relationships and trust a lot quicker.
• 3:34
  SPEAKER_00: Communicate often and openly to keep your team happy.
• 3:38
  SPEAKER_00: Secondly, listen to and implement team ideas, suggestions and solutions to keep employees happy.
• 3:45
  SPEAKER_00: Team members have a lot of valuable ideas and solutions.
• 3:49
  SPEAKER_00: In their areas, they usually see problems before you do.
• 3:52
  SPEAKER_00: Team members often have solutions to these problems before they speak to you.
• 3:57
  SPEAKER_00: The more you listen, the more they will share their ideas and solutions.
• 4:02
  SPEAKER_00: Make the time to listen to what they tell you, take it in and understand it.
• 4:07
  SPEAKER_00: Think how you feel when you share a problem and the other person jumps straight into problem solving.
• 4:12
  SPEAKER_00: Compare this feeling to when a person continues to listen, wanting to hear the solution you have spent time coming up with.
• 4:19
  SPEAKER_00: How amazing do you feel when they start asking questions to really understand the depth of your reasoning and the alternatives you have considered?
• 4:27
  SPEAKER_00: Keeping employees engaged and happy is a lot easier when you really value the ideas, suggestions and solutions they bring.
• 4:34
  SPEAKER_00: Implementing other people's good ideas and giving them the credit for the idea or solution is a great way to make them feel valued while saving yourself time and effort creating a solution yourself.
• 4:45
  SPEAKER_00: Listen to your employees to keep them happy at work.
• 4:49
  SPEAKER_00: Thirdly, treat your employees how you want to be treated.
• 4:53
  SPEAKER_00: How you treat your team members over time is how they will treat each other and you.