11 | You Broke It You Bought It

Art of Consulting Podcast · Nov 17, 2017 · 13m

In You Broke It You Bought It, Andy discusses the benefit of owing up to your mistakes. He discusses why being accountable for your actions and apologizing for negative impacts will actually help your career. He talks about why most consultants, and people for that matter, shy away from apologizing. Andy also covers that trust is built on taking responsibility for your actions

You'll learn the five (5) steps to apologizing to your client which is:

Own the Actions Resulting in the Mistake

Apologize Right Away

Accept the Consequences

Learn from the Mistake

Move On

You will learn that owing up…