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Passion and Business
What happens when you blend decades of hands-on hospitality experience with a passion for people and an unscripted approach to customer care? In this episode of Driven: Unscripted Success, Todd Felsen joins Mike Mannino to share how a childhood visit to Disney sparked a lifelong career in hospitality leadership. Todd opens up about starting as a doorman and working his way into the C-suite, building relationships with developers, navigating the challenges of the Caribbean hotel scene, and creating unforgettable guest experiences—down to the smallest touches, like Diet Cokes and chocolate chip…
The skinny
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