Latest / DEWA Podcasts / DEWA and Siemens Energy strengthen strategic partnership • Benchmarking workshop supports innovation, digital transformation and operational excellence

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DEWA and Siemens Energy strengthen strategic partnership • Benchmarking workshop supports innovation, digital transformation and operational excellence · DEWA Podcasts

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  Welcome to the podcast. Today, we're looking
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  at the most important outcomes from the latest
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  strategic workshop between Dubai Electricity
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  and Water Authority and Siemens Energy. This
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  was a benchmarking workshop with a very clear
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  purpose. Exchange best practice, accelerate innovation,
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  and push digital transformation and continuous
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  improvement across critical functions. And the
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  main themes were highly practical, employee and
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  customer happiness, sustainability, procurement,
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  health and safety, and stronger operational performance.
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  One of the biggest takeaways was the way Dubai
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  Electricity and Water Authority is linking culture
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  and technology. The organization highlighted
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  its focus on employee happiness through well
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  -being and engagement programs, showing that
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  people remain central to performance. At the
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  same time, Dubai Electricity and Water Authority
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  presented an advanced digital ecosystem that
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  uses artificial intelligence to improve customer
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  experience, raise operational efficiency, and
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  support data -driven decisions. That matters
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  because artificial intelligence is being used
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  in a real operational setting, not just as a
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  future ambition. It is already helping across
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  customer services, supplier services, and internal
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  corporate operations. One figure stood out immediately.
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  Dubai Electricity and Water Authority reported
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  a score of 98 .9 % on the Dubai Government Instant
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  Happiness Index, measured by the Dubai Digital
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  Authority. That number is important because it
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  shows measurable impact. It suggests that digital
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  transformation and service improvement are producing
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  visible results for customers. The workshop also
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  highlighted sustainability. Dubai Electricity
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  and Water Authority pointed to major initiatives,
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  infrastructure projects, and energy efficiency
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  programs that support a cleaner and more resilient
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  energy future. Siemens Energy shared a similar
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  message from its side. The company presented
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  a corporate culture built on effective leadership,
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  transparency, and talent empowerment. It also
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  showcased advanced uses of artificial intelligence
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  in procurement, quality, health and safety, and
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  customer experience management. So, both sides
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  are clearly using technology to strengthen operational
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  excellence. Another key point is the long -term
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  strategic value of this partnership. Both organizations
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  reaffirmed their commitment to supporting the
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  transformation of the energy sector in the United
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  Arab Emirates. And that commitment is closely
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  linked to two major long -range goals. the Dubai
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  Clean Energy Strategy 2050, and the Dubai Net
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  Zero Carbon Emission Strategy 2050. In simple
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  terms, this workshop connected day -to -day operational
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  improvement with a bigger regional vision. Cleaner
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  energy, smarter systems, and stronger sustainability
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  performance. The final message is clear. Dubai
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  Electricity and Water Authority and Siemens Energy
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  are not just discussing innovation. They are
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  building practical systems. And that is what
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  makes this partnership important. It combines
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  measurable service outcomes, institutional learning,
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  and a long -term roadmap for the future of energy.
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  Thanks for listening. We'll see you next time.