Latest / Workplace Confessions: Behind Closed Doors / Meet a Real Estate Agent for Ryan Serhant's Million Dollar Listing San Diego
Transcript
- 0:02SPEAKER_02: Welcome to Workplace Confessions Behind Closed Doors.
- 0:05SPEAKER_02: I'm Elsa Barbie.
- 0:06SPEAKER_02: And I'm Don Andrews.
- 0:08SPEAKER_02: We have been friends since sixth grade.
- 0:10SPEAKER_02: Somewhere between a car wash job, a few questionable boy choices, and 40 years of friendship.
- 0:16SPEAKER_02: We became the kind of people who always want to know what was really going on, including at work.
- 0:21SPEAKER_00: Don spent 25 years as an employment lawyer digging into workplace drama from the inside out.
- 0:27SPEAKER_00: I built a long career in the beauty industry as a brand educator with a few TV cameos sprinkled in for fun.
- 0:33SPEAKER_02: We came up in very different industries, but we have the same passion.
- 0:37SPEAKER_02: Meeting new people and asking how they got their jobs, what they love, what they can't stand, and what happens behind closed doors.
- 0:45SPEAKER_00: Every episode we talk to a new guest about their lived experience in the world of work.
- 0:50SPEAKER_00: And because our guests stay anonymous, they can spill the truth without the fallout.
- 0:54SPEAKER_02: We get into the choices they made, the tiny cruelties, the surprise kindnesses, and some of the moments that never make it into human resources reports.
- 1:03SPEAKER_00: Equal parts informative and tiddly.
- 1:06SPEAKER_00: This show serves up all the tea while honoring the incredible, complicated, often messy work people are doing across the industries and across the map.
- 1:14SPEAKER_00: Welcome to Workplace Confessions Behind Closed Doors.
- 1:16SPEAKER_00: Let's get into it.
- 1:19SPEAKER_00: Hey everyone.
- 1:20SPEAKER_00: Thank you so much for joining us today on Workplace Confessions Behind Closed Doors.
- 1:25SPEAKER_00: We have a nice special dear friend of ours, actually, that we're going to be interviewing today.
- 1:29SPEAKER_00: But without further ado, you know how we all like to start our show with the first question.
- 1:34SPEAKER_00: Tell us about your first paying job.
- 1:37SPEAKER_01: My first paying job was at the grocery store down the street from my high school.
- 1:42SPEAKER_01: I was determined to get a job so I could get myself a Miata once I could drive.
- 1:48SPEAKER_01: And the grocery store was nearby so that I could go there right after school or after practice or after whatever activity I was doing after school.
- 1:58SPEAKER_01: And I got hired in December.
- 2:00SPEAKER_01: So anyone who knows what Chicago winters are like, and you correlate that to pushing carts and being a bagger at the grocery store because that's what they started you off at.
- 2:12SPEAKER_01: I got to do that in December, January, and February before I got to be a cashier.
- 2:16SPEAKER_01: But then I became a cashier and life was much better.
- 2:21SPEAKER_01: And I didn't have to go outside anymore.
- 2:23SPEAKER_01: But then once I became a cashier, I was determined to be the fastest one because they would time you.
- 2:28SPEAKER_01: Not like they would time you for a bonus or anything, but I was like, I'll be the fastest.
- 2:32SPEAKER_01: So then I would be put on the express lane because I was fast.
- 2:35SPEAKER_01: And then I would politely but bluntly kick people out of my line that had more than 10 items because they're ruining my time.
- 2:42SPEAKER_00: Tell us your whole journey from working at the grocery store to what got you to where you are now.
- 2:48SPEAKER_01: I didn't necessarily have real estate as my first job option or career option.
- 2:56SPEAKER_01: I went to school for business management, but I actually almost went to a hotel restaurant management program because I want I wanted to be the GM of a large resort.
- 3:07SPEAKER_01: That was my goal.
- 3:08SPEAKER_01: And so that's what I did.
- 3:09SPEAKER_01: That's where I worked in through college, right?
- 3:12SPEAKER_01: And then I moved to San Diego and I got a job at the large Marriott Marquee downtown, because that's one of the biggest hotels you can get a job at in restaurant management to start.
- 3:22SPEAKER_01: And then I realized that I was gonna need to move in order to go up the ladder, right?
- 3:29SPEAKER_01: Because there's not, there's only so many resorts that are large to have this massive GM person and all these other departments below them and all that, right?
- 3:36SPEAKER_01: And so when I thought about it, I said, I've been trying to get to California now for since I was 10.
- 3:42SPEAKER_01: So then I'm not moving.
- 3:44SPEAKER_01: Why would I want to do that?
- 3:46SPEAKER_01: So my second thought in my head was always real estate.
- 3:51SPEAKER_01: And so I looked into that and then I just jumped ship and I said, if I'm gonna work nights and holidays and weekends, at least I should get paid more and then I can stay where I want to live.
- 4:01SPEAKER_01: And then the real estate thing was always in my head as since I was a kid.
- 4:05SPEAKER_01: I would be that kid that would be stopping on their bike, picking up the flyer from your for sale sign while you're looking out the window thinking, why is this kid taking flyers?
- 4:14SPEAKER_01: They're taking away my marketing.
- 4:17SPEAKER_01: I would actually read them.
- 4:18SPEAKER_01: And so and granted, I'm not in a cool neighborhood.
- 4:22SPEAKER_01: My neighborhood was a boring, middle class thousand square foot ranch houses.
- 4:26SPEAKER_01: There was nothing exciting on those flyers.
- 4:29SPEAKER_01: But yet I always wanted to read up on them.
- 4:31SPEAKER_01: And then at Halloween, I would always want to go to other neighborhoods every year to check out people's houses because I would literally stand at the door holding my trick-or-treat bag open, looking and oh, this is nice in here.
- 4:41SPEAKER_01: Oh, it's a nice staircase.
- 4:43SPEAKER_01: Oh, look how they decorated in here.
- 4:45SPEAKER_01: Judging everyone's houses when I was a kid.
- 4:49SPEAKER_01: And then I thought maybe I should go into that and see how it goes.
- 4:53SPEAKER_01: So here I am, still judging people's houses.
- 4:56SPEAKER_01: So where did you first hang your license?
- 5:00SPEAKER_01: At Coldal Banker in Scripps Ranch.
- 5:04SPEAKER_00: And are you there now?
- 5:07SPEAKER_01: No, I've moved around different brokerages over the 22 years I've been doing it.
- 5:13SPEAKER_01: And now now I'm with Sir Hant because Ryan Sir Hant from Million Dollar Listing New York, if you watch that show ever, opened up his own brokerage and just launched in California two months ago.
- 5:24SPEAKER_01: And I'm one of the ones helping him launch San Diego.
- 5:27SPEAKER_01: Congratulations! Thank you.
- 5:30SPEAKER_01: I can't even believe came so full circle from seeing him on TV to working for him.
- 5:36SPEAKER_02: Yeah.
- 5:38SPEAKER_02: Yeah.
- 5:39SPEAKER_02: So what's the best thing about your job?
- 5:43SPEAKER_01: The best is just meeting people like you guys, right?
- 5:46SPEAKER_01: Cool people that you get to know throughout the process.
- 5:50SPEAKER_01: And then as long as they don't move out of the area, you get to make friends and keep them around for a long time, even though I don't see everybody all the time because I'm busy looking for my new real estate friends.
- 6:04SPEAKER_01: But it's so awesome to be able to retain that type of relationship.
- 6:08SPEAKER_01: I think that's the best.
- 6:09SPEAKER_01: And I never I guess you don't realize how many different personalities there are out there and how many, so many different interests people have, and just so much there's just so much going on with people.
- 6:23SPEAKER_01: And when you only have your friends and your family or just your little set of coworkers, you're not even exposed to all of that to understand so many different dynamics, like psychology, but in real time, and seeing how diverse people are, it's pretty cool.
- 6:39SPEAKER_01: I would equate it to almost like when you travel out of the country and you experience new things that you didn't know were there or different lifestyles and things like that.
- 6:48SPEAKER_01: And here I get to see it all and learn about it while I'm doing my job, basically.
- 6:53SPEAKER_01: So I think that's pretty cool.
- 6:55SPEAKER_02: What types of people do you like to work with most?
- 7:00SPEAKER_01: Other than you guys?
- 7:01SPEAKER_02: Yeah.
- 7:02SPEAKER_01: The ones that have money.
- 7:04SPEAKER_01: Yeah, the the ones that actually do have money to buy something is good.
- 7:08SPEAKER_01: The ones that don't just want to look at houses every weekend because they don't have anything else to do, but just people that know what they want.
- 7:14SPEAKER_01: If you know what you want, we'll get it done.
- 7:17SPEAKER_01: The people who are just all over the place, it drains everybody and everyone's tired by the end of the process and it doesn't really help the situation.
- 7:28SPEAKER_01: But yeah, just know what you want and go for it.
- 7:30SPEAKER_01: That's all.
- 7:31SPEAKER_01: And what would you say is the worst part about your job?
- 7:36SPEAKER_01: I've gotten better at weeding out potential clients who are gonna waste my time.
- 7:41SPEAKER_01: So that's been taken care of for the most part, because I feel after so many years you you get the heebie jeebies sometimes and you're like, this isn't gonna work.
- 7:49SPEAKER_01: But I think the most frustrating part is other agents because you can't pick them.
- 7:55SPEAKER_01: Even if you had them on another transaction, if your client wants a certain house, you can warn them that this is not gonna be smooth, most likely, but that's not gonna change their mind from wanting to get that house or accept an offer if that offer happens to be a better offer than other offers.
- 8:11SPEAKER_01: So dealing with them, because you you just you can't do anything about it.
- 8:14SPEAKER_01: You have to work with them, or you basically have to drive that bus for them because they don't know what they're doing and get it to the finish line.
- 8:22SPEAKER_01: Otherwise, no one's gonna benefit from it.
- 8:24SPEAKER_01: But that's the hardest thing.
- 8:27SPEAKER_02: What do you think of people who want to represent themselves in selling or buying?
- 8:32SPEAKER_01: There's always some of those, right?
- 8:35SPEAKER_01: But usually people they'll try it.
- 8:38SPEAKER_01: And I feel like sometimes they also don't learn, like I said, some people just don't learn from their errors and they blame the outside world for when things didn't go right.
- 8:48SPEAKER_01: But they think they have a they have just the short-term memory, A, and then also a shorter term view, right?
- 8:55SPEAKER_01: They think, oh, if I can save 10 grand or 20 grand, then I'm doing well.
- 9:00SPEAKER_01: But they don't realize that in the grand scheme of things, maybe you could have saved 50 if someone was representing you.
- 9:06SPEAKER_01: You're just looking at the 10 grand.
- 9:08SPEAKER_01: So, like a for sale by owner, even people see the for sale by owner and they're already thinking, okay, I'm gonna get this at a discount, right?
- 9:16SPEAKER_01: Because they're representing themselves.
- 9:17SPEAKER_01: So if the buyer comes in with that mentality and you're the seller, you're already in the hole because of that.
- 9:22SPEAKER_01: And you don't know what you don't know, right?
- 9:24SPEAKER_01: I'm not going out there and trying to be an attorney or a doctor or whatnot, right?
- 9:29SPEAKER_01: There's only so much that you can chat GPT.
- 9:32SPEAKER_01: I had ChatGPT telling clients of mine that stuff about a 1031 exchange that made them not want to do it when I was telling them to talk to a rep that I knew for free.
- 9:42SPEAKER_01: Talk to them for free.
- 9:44SPEAKER_01: Because I don't think you're getting the right information, but everyone's relying on ChatGPT so much.
- 9:48SPEAKER_01: It's just another Google.
- 9:49SPEAKER_01: Google never gave you all the right answers.
- 9:51SPEAKER_01: That's people people think they know everything for everything.
- 9:54SPEAKER_01: And I like to know a lot about a lot, but I still refer out important things to the professionals.
- 10:02SPEAKER_00: Since we're headed down that way, I'm gonna ask that question.
- 10:05SPEAKER_00: If you could wave a magic wand and change one thing about your industry, what the barrier to entry just goes back to the agents.
- 10:15SPEAKER_01: You an aesthetician that does your nails has had more experience and training in that line of work than an agent to get their license, just to get their license.
- 10:26SPEAKER_01: You can do it online now, and it's even faster than when I did it in a classroom.
- 10:32SPEAKER_01: And then you're free to go.
- 10:34SPEAKER_01: Do whatever you want.
- 10:35SPEAKER_01: That's what we deal with out there.
- 10:37SPEAKER_01: And the question is, why?
- 10:38SPEAKER_01: Why is that like that?
- 10:39SPEAKER_01: Because we pay all these fees to national fees and state fees and local fees.
- 10:44SPEAKER_01: The more agents that are licensed that are paying fees, they're making every well, not everybody, they're making the associations money, right?
- 10:50SPEAKER_01: Sure, San Diego, there's 23,000 agents, licensed agents.
- 10:54SPEAKER_01: And you're like, okay, so then do they how many of them actually even know how to fill out paperwork?
- 11:00SPEAKER_01: A lot of them don't.
- 11:02SPEAKER_01: That's that's the problem.
- 11:03SPEAKER_01: And then that trickles down into people having such a bad perception about real estate agents.
- 11:08SPEAKER_01: Some people call us used car salesmen, right?
- 11:10SPEAKER_01: And like, okay, it's a little bit more than that.
- 11:13SPEAKER_01: They hire their aunt or whoever that has a license to save them a couple of bucks on a transaction, and it's an awful transaction, and then they equate her business to all of us, and then that's that's not cool.
- 11:29SPEAKER_01: I don't I don't understand why they can't just do more criteria.
- 11:33SPEAKER_01: And we do a continuing education and we have to renew our license every four years, but that too, it's just it's silly, it's not anything worthwhile.
- 11:42SPEAKER_01: Unless people, especially when people are brand new, if they get with a broker that actually offers training and monitors that or a team, that's different.
- 11:52SPEAKER_01: But there's so many teams too.
- 11:54SPEAKER_01: It's the same thing, it's a numbers game.
- 11:55SPEAKER_01: Oh, we're just gonna hire a bunch of you guys, give you a bunch of leads, and see what happens.
- 11:59SPEAKER_01: Good luck.
- 12:00SPEAKER_01: See you tomorrow.
- 12:01unknown: So that's horrible.
- 12:03SPEAKER_02: How do you keep up to date with all of the legal requirements, all the compliance aspects of your job?
- 12:09SPEAKER_01: So that's where I've always been with a large brokerage because they can handle making sure that they are on top of all of that and then they feed it to me.
- 12:18SPEAKER_01: And I still have to obviously participate and listen and read and all of that, but at least I'm not trying to do it on my own on top of everything else that I'm lassoing together.
- 12:28SPEAKER_01: What's a myth that people believe about your job that just drives you nuts?
- 12:32SPEAKER_01: That it's so easy, and I get paid so much money for such an easy job, and I can just take the day off whenever I want to.
- 12:42SPEAKER_01: Then why don't you do it?
- 12:44SPEAKER_01: It's not like selling LA or selling sunset.
- 12:47SPEAKER_01: No, all those reality shows, that's why people get into the business too, because they think their life's gonna be like that.
- 12:53SPEAKER_01: And no, not exactly.
- 12:55SPEAKER_01: Do you know like some of those people never even sold a house?
- 12:57SPEAKER_01: They're just actors because it's good TV that people want to watch.
- 13:02SPEAKER_01: But people don't know, just even social media, right?
- 13:05SPEAKER_01: Usually it's your best parts that go on social media and you make everything look awesome, but then no one sees you doing yard work before an open house or cleaning blood off the back patio because an animal sacrificed another animal the last from the last time you were there.
- 13:21SPEAKER_01: And I'm like, what happened to the landscaper cut his finger off?
- 13:24SPEAKER_01: And uh no?
- 13:25SPEAKER_01: I'm like, oh, okay, it's not raspberries that were smushed.
- 13:29SPEAKER_01: So something went down in this backyard.
- 13:33SPEAKER_01: I should try to clean this somehow.
- 13:35SPEAKER_00: So you work more, I'm assuming you work more than 40 hours a week.
- 13:39SPEAKER_01: Yeah, yeah, for sure.
- 13:43SPEAKER_01: I don't count because it's kind of hard to count, and I probably don't want to know how much I really work.
- 13:49SPEAKER_02: Definitely.
- 13:50SPEAKER_02: So, how much are you finding yourself having to go in and do cleaning and preparing a property and all that kind of stuff?
- 13:59SPEAKER_01: Me personally, or hiring people to do stuff or it's there's always something to do, right?
- 14:06SPEAKER_01: You can have a house that's vacant and you can hire a whole crew to do a bunch of work and it'll be perfect.
- 14:11SPEAKER_01: And then people show the house and their kids were jumping out of bed, and so the bed's messed up because it's a staged bed and there's cardboard boxes, and then they leave it that way, or there's fingerprints on everything because that's what people do, and just traffic makes the house dirty.
- 14:27SPEAKER_01: So I always bring a whole cleaning equipment closet worth to put in a vacant house, especially.
- 14:34SPEAKER_01: If people leave live there too, still they're usually trying to rally out of the house with kids and pets and things like that, and they some try harder than others try.
- 14:43SPEAKER_01: And I'm more OCD, so I'm usually doing something.
- 14:47SPEAKER_01: And even if they really do try, there's still little things here and there that you just if you want the house to be perfect, you're doing it, you're raking the leaves, and you know, you're doing whatever to just make it look good.
- 14:59SPEAKER_01: Now, not everyone does it.
- 15:00SPEAKER_01: Once again, I do it because I'm crazy like that, but other people you think, oh, no one's been in here in five months, the toilet has that mildew ring because no one's been using it, but also no one's been using it, so no one's come to clean it.
- 15:14SPEAKER_01: And this isn't a foreclosure or a short sale, it's like a luxury condo or house.
- 15:19SPEAKER_01: And wow, no one's paying attention to this.
- 15:21SPEAKER_01: Interesting.
- 15:23SPEAKER_02: If a homeowner is trying to decide they want to sell, but they know their house needs some kind of upgrades.
- 15:29SPEAKER_02: Where's the bank for the buck?
- 15:31SPEAKER_02: What should they prioritize their resources on?
- 15:35SPEAKER_01: So it depends what the house needs.
- 15:38SPEAKER_01: Some houses are dated, but they're in pristine condition.
- 15:42SPEAKER_01: So they really don't necessarily have to be tearing things out, right?
- 15:47SPEAKER_01: Versus there could be a newer home that's just been who knows what's gone down in there, and it needs a lot of work because people are expecting it to look better than it does given its age.
- 16:01SPEAKER_01: But usually I say clean for dollars, get the magic erasers out, because a lot of this is just it needs cleaning.
- 16:07SPEAKER_01: And then after that, paint goes a long way.
- 16:10SPEAKER_01: Refreshing the yard goes a long way.
- 16:13SPEAKER_01: Kitchen and baths, or the the primary bathroom and the kitchen are two big ones, but those are big remodels.
- 16:19SPEAKER_01: So you have to factor in is this necessary?
- 16:22SPEAKER_01: Or usually it's not.
- 16:24SPEAKER_01: It's usually that's too big of a project to take on just to sell a house.
- 16:27SPEAKER_01: You'll just maybe paint the cabinets or change out the countertops, but leave the cabinets painted so then it looks like a newer kitchen or put in newer appliances, things like that.
- 16:37SPEAKER_01: You just don't, unless you're trying to sell the house to an investor and you don't care if the house is unappealing when someone walks in, you just want it to feel good when they walk in.
- 16:49SPEAKER_01: Sometimes a couple of light fixtures, a good cleaning, replace some carpet, right?
- 16:54SPEAKER_01: Because carpet's inexpensive.
- 16:56SPEAKER_01: That that can do a lot.
- 16:58SPEAKER_01: Plant some new flowers, things like that.
- 17:00SPEAKER_01: So just depends.
- 17:01SPEAKER_01: Depends on the house, the price point, what people are expecting in that price point neighborhood, et cetera.
- 17:07SPEAKER_01: But usually if you want to sell a house, you want it sold a week ago, or you want it on the market the day you call me.
- 17:12SPEAKER_01: So then I say, okay, so do you want to do a construction project for six months?
- 17:16SPEAKER_01: Probably not.
- 17:18SPEAKER_02: Yeah.
- 17:19SPEAKER_02: How are people in this market where your basic home is a million dollars?
- 17:24SPEAKER_02: How are people buying those and flipping them to make a profit?
- 17:28SPEAKER_02: If at all.
- 17:30SPEAKER_01: Yeah, so the flipper, it's the same thing.
- 17:32SPEAKER_01: A flipper will walk in there and see, okay, what do I think this house needs?
- 17:36SPEAKER_01: Because you can't see what you don't really see in the walls and stuff until you start pulling down walls.
- 17:41SPEAKER_01: And how much can I get this house versus what's the average price point selling in this neighborhood?
- 17:46SPEAKER_01: And if I can make those numbers work, then they make it work.
- 17:50SPEAKER_01: It just depends on the situation, really.
- 17:53SPEAKER_01: But the flippers can make it.
- 17:54SPEAKER_01: The flippers are fine.
- 17:56SPEAKER_01: They'll take a loss on one house or a small profit on one and make a crazy profit on another one.
- 18:00SPEAKER_01: It just it's all about who they're soliciting and how much that person needs to sell immediately to them for whatever reason, or do can they wait and can they sell it for a better price?
- 18:10SPEAKER_01: A lot of times it's, I feel like people don't know what they don't know, once again.
- 18:13SPEAKER_01: So they get the solicitation, it sounds good enough, and they go for it and you think, God, you probably could have gotten a lot more for your house.
- 18:21SPEAKER_01: Why did you sell it for that price?
- 18:23SPEAKER_01: But they wanted cash that day for some reason.
- 18:25SPEAKER_01: And that was the way they got it.
- 18:27SPEAKER_01: It doesn't have to be like a hoarder house necessarily or a house where squatters were in it.
- 18:32SPEAKER_01: It just could be an older house and the people don't have money.
- 18:34SPEAKER_01: So they'll give a flipper a good deal.
- 18:37SPEAKER_00: What kind of skill set would you say somebody needs to be a real estate agent?
- 18:41SPEAKER_00: Or I should say to be a successful real estate agent.
- 18:46SPEAKER_01: You need a lot of the skills.
- 18:48SPEAKER_01: You have to be able to multitask or hire a bunch of people to multitask under you.
- 18:54SPEAKER_01: You need to be detailed and know your contracts because that's legal stuff.
- 18:59SPEAKER_01: I laugh sometimes.
- 19:00SPEAKER_01: I said, it's like I'm an attorney that's also a contractor giving estimates to people, that's also a marriage counselor because it's stressful and people are losing their minds during the process, right?
- 19:14SPEAKER_01: And then you also have to be a problem solver because there's problems that happen all across the board every day, whether a leak starts in a house all of a sudden or who knows.
- 19:24SPEAKER_01: And so it's like you have to be like a lot of things, a lot of things or you gotta be have a big team that's doing someone's doing all that stuff for you if you're just out there mingling every day and that's your job.
- 19:34SPEAKER_01: But I feel like the more the better off you are with the service you give, right?
- 19:40SPEAKER_01: If I told someone, hey, Google a plumber, go ahead.
- 19:43SPEAKER_01: That wouldn't be as helpful as I have a couple that you should try to call first, and then if that's no luck, then call someone else.
- 19:49SPEAKER_01: But yeah.
- 19:50SPEAKER_00: All right, let's go ahead and pivot to our favorite question.
- 19:54SPEAKER_00: Now, this is the juicy part.
- 19:56SPEAKER_00: What's the wildest, weirdest, or most unforgettable thing that you've witnessed at work?
- 20:01SPEAKER_00: And I can tell you after 22 years in the real estate, I'm sure you have more than one story.
- 20:07SPEAKER_01: Yeah, I can write a book with all my stories.
- 20:10SPEAKER_01: Actually, I should start writing them down if I forget them, but I think the the one that I tell most often, because it was just the most unfathomable thing to happen, right?
- 20:22SPEAKER_01: So I was selling a client's townhouse and the market was pretty hot.
- 20:28SPEAKER_01: So it was a really busy open house, and we got a bunch of offers, and it kind of came down to two offers.
- 20:34SPEAKER_01: And so my client was saying, which one should I go for?
- 20:37SPEAKER_01: And when I said, I think these are the highlights of both of them, and really it's your choice.
- 20:41SPEAKER_01: I feel like they're both equally qualified.
- 20:44SPEAKER_01: I met both of them at the open house and et cetera, et cetera.
- 20:48SPEAKER_01: So then he selected person A.
- 20:51SPEAKER_01: So this was a lady, she was buying the place for herself and super excited.
- 20:56SPEAKER_01: Okay, great.
- 20:56SPEAKER_01: We accepted the offer open desk row.
- 20:58SPEAKER_01: She got her inspection scheduled.
- 21:00SPEAKER_01: She was coming by, walking her dog in the evenings, getting to know the neighborhood, all the stuff you should do.
- 21:06SPEAKER_01: And so then she noticed that the next door neighbor would sit in his garage and smoke.
- 21:11SPEAKER_01: And so she was like, Oh, I don't want, I don't want smoke coming into my window at my place if he's next door.
- 21:17SPEAKER_01: Does that happen?
- 21:19SPEAKER_01: And so my client responded with, not really.
- 21:22SPEAKER_01: He doesn't do it in the backyard because then he feels like it would be going into people's the other people's backyards on these town homes.
- 21:27SPEAKER_01: So he does in the garage and I don't smell it.
- 21:29SPEAKER_01: But if you want to talk to him, he's a really nice guy.
- 21:31SPEAKER_01: And if it's a problem, you can squash it now, right?
- 21:34SPEAKER_01: We got the neighbor, the buyer, and her agent on a text thread with him to just be like, here, ask away.
- 21:42SPEAKER_01: You can talk to him, see how he's cool.
- 21:44SPEAKER_01: Okay, so everything's fine.
- 21:45SPEAKER_01: It's Friday, the home inspection's tomorrow, Saturday morning, everyone's happy.
- 21:51SPEAKER_01: So I'm out, it's Friday evening, I'm out with some colleagues, and I look at my phone at nine o'clock that's been in my purse, and I see my phone's blowing up.
- 22:00SPEAKER_01: From all the angles.
- 22:01SPEAKER_01: I'm like, what happened here?
- 22:02SPEAKER_01: And then it's April 1st, right?
- 22:04SPEAKER_01: So April Fool's Day.
- 22:06SPEAKER_01: And I'm like, is this a joke?
- 22:09SPEAKER_01: Like, nah, this is way too elaborate to be a joke for April Fool's.
- 22:13SPEAKER_01: And I see these text messages saying, Oh my God, the neighbor is freaking out.
- 22:18SPEAKER_01: This is from my client, the seller.
- 22:20SPEAKER_01: My neighbor's freaking out because he received a spicy photo from the new potential buyer.
- 22:29SPEAKER_01: So he's texting me in an uproar, like, what's going on?
- 22:33SPEAKER_01: And I don't know what's going on.
- 22:35SPEAKER_01: And then I see the agents texting me too, like, because she got the news from the buyer saying I just did something that I shouldn't have done.
- 22:44SPEAKER_01: So I said, okay.
- 22:48SPEAKER_01: Was this on purpose?
- 22:50SPEAKER_01: What is going on?
- 22:51SPEAKER_01: What made it even worse was that the buyer made up this whole story about how she went out to happy hour.
- 23:00SPEAKER_01: Maybe that happened.
- 23:00SPEAKER_01: She went out to happy hour with colleagues and then she got home and her ex came over, and the ex sent this picture to the neighbor.
- 23:08SPEAKER_01: And I said, that sounds very extra.
- 23:10SPEAKER_01: Well, she was in the bathroom.
- 23:12SPEAKER_01: I said, if you want to back out, you can back out with no story.
- 23:16SPEAKER_01: But no, this really happened, obviously, because my clients text me, the neighbor is texting me.
- 23:21SPEAKER_01: And she's I'm I'm mortified, I'm bailing on this escrow.
- 23:24SPEAKER_01: Okay.
- 23:26SPEAKER_01: Okay, fine.
- 23:28SPEAKER_01: I would be mortified too.
- 23:29SPEAKER_01: But what really happened?
- 23:30SPEAKER_01: Did you accidentally send your picture to the wrong number because you're tipsy?
- 23:34SPEAKER_01: Because people do that sometimes.
- 23:36SPEAKER_01: And then you just now what?
- 23:38SPEAKER_01: Now, and what made it even bigger of an ordeal was that the lady sent a picture of her spicy picture down there, which then revealed she's really not a lady.
- 23:49SPEAKER_01: And so that was even more embarrassing to her.
- 23:52SPEAKER_01: And she sent the picture to a guy, and the guy was like, Why is this guy sending me a picture of his stuff and pretending to be a woman's because he was just so it made it that much worse?
- 24:04SPEAKER_01: And I just felt bad for her.
- 24:06SPEAKER_01: And my client was, Oh my God, did you not did you know?
- 24:09SPEAKER_01: And I said, First of all, I did not analyze this lady for what she is or isn't at an open house.
- 24:15SPEAKER_01: She was very nice, she asked me great questions, she had a little red lipstick on her tooth, and I was like debating, should I tell her or not tell her?
- 24:22SPEAKER_01: But other than that, she was highly qualified, and I'm not trying to analyze what gender she is.
- 24:27SPEAKER_01: But aside from that, she's mailing.
- 24:30SPEAKER_01: And so my client's in an uproar.
- 24:32SPEAKER_01: Oh my God, I can't believe this happened, all this.
- 24:34SPEAKER_01: And the next morning, he's still all freaked out.
- 24:36SPEAKER_01: And I said, Look, you're going to brunch, go to brunch.
- 24:38SPEAKER_01: By the time you come back from brunch, I'll get the buyer, the backup buyer is hopefully still available, and we'll get him to just bump up the price a little bit and slide right in before your brunch is over.
- 24:48SPEAKER_01: And that's exactly what happened.
- 24:50SPEAKER_01: And so then once he was finally calm and we're all laughing about this now because at least it all worked out.
- 24:55SPEAKER_01: He said, I just realized I'm in sales, but not in real estate sales.
- 24:59SPEAKER_01: I get paid salary plus bonuses.
- 25:02SPEAKER_01: You don't.
- 25:02SPEAKER_01: And no matter what you do, if you execute everything perfectly, stuff like this will happen and it'll blow up everything that you worked so hard to do.
- 25:11SPEAKER_01: And I said, Yeah, exactly.
- 25:14SPEAKER_01: It's happening.
- 25:15SPEAKER_02: That's it in a nutshell, right?
- 25:17SPEAKER_01: Yeah.
- 25:18SPEAKER_01: So yeah, so that was a story you cannot make up.
- 25:21SPEAKER_02: Wow.
- 25:22SPEAKER_02: So the moral of the story, folks, is don't smoke in your garage.
- 25:27SPEAKER_02: I've heard situations where there are multiple buy multiple buyers or would-be buyers, and one of them gets selected even though their offer isn't the most favorable because they write a sob story letter to the seller or something like that.
- 25:39SPEAKER_02: Have you seen things like that happen?
- 25:45SPEAKER_01: So, yeah, so we've done these letters before, and some people still try to do them, but it's considered like an ethical violation to send letters right now, because that's what California, I don't know if it's all over the country, but California said we don't want a seller to be swayed by a letter.
- 26:03SPEAKER_01: And to buyers in a multiple offer situation, it's a blow because, yeah, what if my my story, not even a sob story, but my love letter, did give me a slight advantage over, let's say, another offer that was exactly like mine, just as good, just as qualified, everything's wonderful.
- 26:24SPEAKER_01: But this like just tipped it over a little bit.
- 26:26SPEAKER_01: So that's disappointing.
- 26:27SPEAKER_01: And right the way it is now is we're all discouraged from writing them because you still could, but then you can put yourself in a bad situation and put your clients in a bad situation.
- 26:35SPEAKER_01: So yeah, so the letters are not really a thing.
- 26:38SPEAKER_01: But people sometimes the sometimes maybe not the highest offer is the best offer, but you don't know why it's the best because really the seller really knows why it's the best to them.
- 26:48SPEAKER_01: Maybe it's some terms, maybe they're allowed to stay in the house for X amount of months afterwards for free, right?
- 26:54SPEAKER_01: And that's more important to them than getting a little bit of a higher of a price.
- 26:58SPEAKER_01: Maybe it's someone they knew.
- 26:59SPEAKER_01: Some people, I've had clients before a couple of times where they said, I have friends who want to buy my house, but I don't know if it's legit and all that.
- 27:08SPEAKER_01: And so I said, fine, let's just put your house on the market like we normally would, and let's see what other offers we get.
- 27:13SPEAKER_01: And then your friend can compete.
- 27:15SPEAKER_01: And if you want to give them a bonus at the end of the day, then at least they feel good that knowing that they were competing against other people and you didn't just throw out a random price and then they overpaid, just overanalyzing things, right?
- 27:26SPEAKER_01: But you can decide at the end of the day, do you want to take your friend's offer or take maybe a slightly better one?
- 27:32SPEAKER_01: And it's your choice, but usually it comes down to most people want the most money, right?
- 27:37SPEAKER_01: I think 9.5% out of 10 or 9.5 out of 10 people.
- 27:42SPEAKER_01: I mean, I say what's most important to get the most money.
- 27:45SPEAKER_01: Okay, and so what are we gonna do to get that for you versus oh, I don't care about the money, I just want something else.
- 27:52SPEAKER_02: Lena seller sell to someone with conditions.
- 27:56SPEAKER_02: I'll sell to you, but only if you promise never to fill the pool in with dirt.
- 28:01SPEAKER_01: I haven't had that myself, but there are conditions like that sometimes on special properties where it this condition transfers in the title of the property.
- 28:15SPEAKER_01: So it's attached there for X amount of years, and you have to be okay with that, those conditions.
- 28:21SPEAKER_01: But that's that's usually a few and far in between.
- 28:24SPEAKER_00: Was there ever a time in the past 22 years that you just thought to yourself, maybe I'm just not cut out for this?
- 28:32SPEAKER_01: The cutout part, I don't think I really had that issue.
- 28:35SPEAKER_01: It's just more like, why am I doing this job?
- 28:37SPEAKER_01: Maybe it happens once a week when things don't go well.
- 28:43SPEAKER_01: But but then we're back.
- 28:45SPEAKER_01: But since I think the hard time was during the recession, but that was hard for everybody.
- 28:50SPEAKER_01: So it wasn't that I thought I'm not cut out for this.
- 28:54SPEAKER_01: It was more like this was not a good time to start doing this job.
- 28:58SPEAKER_01: That was the most brutal time where you know it it wasn't even that bad.
- 29:04SPEAKER_01: It was probably really bad for about a year and a half, where people were very much in limbo of not houses were foreclosing, but buyers weren't wanting to buy because they were nervous, and investors were waiting for the prices to potentially go down more.
- 29:20SPEAKER_01: So it was just a lot of work for not getting paychecks at that time, right?
- 29:25SPEAKER_01: Which then I went and got a second job because no one was paying my bills.
- 29:30SPEAKER_01: So that was the hardest time.
- 29:33SPEAKER_02: How do you deal with the fluctuations in income?
- 29:37SPEAKER_02: Like, how do you live like that, not knowing what's coming in?
- 29:40SPEAKER_01: Stressfully.
- 29:42SPEAKER_01: There's a lot of real estate agents that are in really bad financial shape.
- 29:46SPEAKER_01: There was so many times that I would see agents in the office that they would close a deal and they would be in the admin's office.
- 29:55SPEAKER_01: Where's my check?
- 29:56SPEAKER_01: Where's my check?
- 29:56SPEAKER_01: I need it right now.
- 29:57SPEAKER_01: And I'm looking at them like it'll be here today or tomorrow or next week.
- 30:01SPEAKER_01: Like, why do you need it right now?
- 30:03SPEAKER_01: If it's taking a little extra time to process or whatnot.
- 30:07SPEAKER_01: And I always thought that's crazy if that's how your mentality is towards money or that's how you're managing it.
- 30:13SPEAKER_01: Because yeah, I was in the hole for a long time.
- 30:16SPEAKER_01: I I didn't have, I barely got out of college and started doing this, right?
- 30:20SPEAKER_01: So I didn't have money saved up, even my prior job and all that wasn't, it didn't pay that much.
- 30:25SPEAKER_01: And then I was a waitress for while I started real estate.
- 30:29SPEAKER_01: So the money I was making waitressing was going to offset all the fees I have to pay and the dues and signs and gasoline, and just a lot comes out, and and so you have to, and my credit cards were full, but I was going off the idea that this will get better one day, and it did.
- 30:48SPEAKER_01: And then then you just have to be conscious of how much you're making and how much you're spending.
- 30:53SPEAKER_01: And just because you closed a big house doesn't mean you need a new G-Wagon, and some people act that way.
- 30:58SPEAKER_01: So you just have to be good at managing your money or hire someone to help you manage your money so that you aren't in the same boat as 80% of agents.
- 31:05SPEAKER_01: I don't want to be 80 years old trying to sell houses, but there's 80-year-olds still selling houses.
- 31:10SPEAKER_01: I don't think it's because they think it's a non-stressful job and they just love doing it.
- 31:15SPEAKER_01: I think it's because they probably don't have money.
- 31:17SPEAKER_01: And we don't have retirement accounts.
- 31:19SPEAKER_01: We pay for our own 401k contributions come out of our pockets and our health insurance.
- 31:24SPEAKER_01: And so all of that stuff that you get at some jobs for just logging into a computer and you know, trying to do stuff.
- 31:31SPEAKER_01: You you have to allot for all of that.
- 31:33SPEAKER_01: Or and there was times I went without insurance because it was expensive and I didn't want to pay for it when I was younger and now I probably wouldn't do that anymore.
- 31:42SPEAKER_00: It's what advice would you give to anybody who's interested in starting a real estate industry?
- 31:49SPEAKER_01: So it takes time to get going.
- 31:52SPEAKER_01: I think the stat is at 70% fail in their first year because they watch TV and they think their life's gonna be like that and that they're gonna sell X amount of houses right off the bat.
- 32:03SPEAKER_01: So that's not true.
- 32:05SPEAKER_01: So you need to plan, plan for this being a long game and not an insta hit that that you're taking on.
- 32:14SPEAKER_01: And obviously, if you're married and you have a spouse that's making money, then you have a fallback on that.
- 32:21SPEAKER_01: But if you don't, then try to have some money saved for your emergency money and have some credit cards that have open lines of credit and just kind of plan for not making anything, let's say, for a year.
- 32:34SPEAKER_01: Give yourself that extra cushion.
- 32:35SPEAKER_01: You should have a cushion as it is.
- 32:36SPEAKER_01: And most Americans don't have a cushion as it is, right?
- 32:40SPEAKER_01: Even if they have a secure paying job.
- 32:43SPEAKER_01: But you just you really have to just figure out expenses and more expenses that you're not even thinking about because you don't even know what to think about and not give up.
- 32:51SPEAKER_01: And you have to show up every day.
- 32:53SPEAKER_01: You have to start learning, you have to know what you're talking about when you meet potential people when you're starting out.
- 32:59SPEAKER_01: Because if you have no idea what you're talking about, why is someone going to want to even consider working with you?
- 33:04SPEAKER_01: Granted, there are people that do that, but the rest are gonna maybe reconsider wanting to work with someone who doesn't know what they're doing.
- 33:15SPEAKER_01: And and they should, I think it would be beneficial if they joined a team to start off with, or just someone with an excellent training program.
- 33:23SPEAKER_01: There's many massive teams in San Diego that just turn and burn through agents because they just say, Oh, we pay for Zillow leads, so we're gonna call you a top one percenter on Zillow because you're gonna get the badge because our massive office has the badge, and then you're like, Oh, how many houses have you sold?
- 33:39SPEAKER_01: Oh, none.
- 33:40SPEAKER_01: How are you one percent agent?
- 33:43SPEAKER_01: But the and then the problem is too, and this is a different topic that just kills me.
- 33:47SPEAKER_01: People, when they look for a realtor, spend less time Googling the realtor than they do Googling where to go eat dinner.
- 33:57SPEAKER_01: So when things hit the fan and I get a call even from some a friend in another state or another city or something like that, or even just people in San Diego, right?
- 34:06SPEAKER_01: Things are not going well with the agent they signed up for.
- 34:09SPEAKER_01: And I Google the agent, I'm like, I can't even find this agent online.
- 34:12SPEAKER_01: Why can I not find anything about them?
- 34:14SPEAKER_01: How did you decide to go with this agent?
- 34:16SPEAKER_01: Oh, I saw him on the street.
- 34:18SPEAKER_01: Okay, so that was the deciding factor.
- 34:21SPEAKER_01: You didn't investigate anything, but you're gonna you're gonna read about all the different sushi places in your radius of where you want to go look for a dinner tonight, and you're gonna really investigate everything.
- 34:30SPEAKER_01: Okay.
- 34:31SPEAKER_00: So we talk about financially the roller coaster ride that an agent goes through.
- 34:37SPEAKER_00: What about the emotional toll that it takes on a real estate agent when you have a high day and a low day, and just a couple of stories that you've shared that just don't always work out.
- 34:46SPEAKER_00: How do you handle that emotionally?
- 34:48SPEAKER_01: You just you have to just grow a tough skin.
- 34:52SPEAKER_01: You can't do this job if you don't have one, right?
- 34:54SPEAKER_01: If you're doing this for your career and your main income, you can't avoid the emotional roller coaster.
- 35:02SPEAKER_01: You just have to figure out how to get yourself out of the lows as fast as possible and back to a good standing level ground or up, right?
- 35:13SPEAKER_01: Yeah, it's a lot.
- 35:14SPEAKER_01: And I I have a tough skin.
- 35:15SPEAKER_01: And my joke, oh, I'm from the Midwest, I have a tough skin, right?
- 35:19SPEAKER_01: And all that stuff, but I do, and it still gets to me.
- 35:22SPEAKER_01: It gets to me all the time, right?
- 35:24SPEAKER_01: And so then you have I have some audio books that I'll just listen to a chapter from another agent that wrote it or other just like not self-help books, but just self-improvement in business.
- 35:35SPEAKER_01: And now there's more podcasts, or there's more, there's just more stuff like clips online that you can just get a dose of positivity into you to try to turn yourself around because you have to turn yourself around.
- 35:48SPEAKER_01: And sometimes I just need to go take a nap and by now just go to bed early and wake up the next day and just be like, all right, it's a better day.
- 35:57SPEAKER_01: But because if you don't do that, you're just gonna be walking around like a miserable person.
- 36:02SPEAKER_01: And then that doesn't help the next client that you have to deal with or talk to because then your energy's low.
- 36:08SPEAKER_01: And then they feel it too, right?
- 36:11SPEAKER_01: So you just have to put on a mask when you're flipping the switch from your dumpster fire that just happened to the next person who's everything's jolly with them.
- 36:20SPEAKER_01: And the same thing too, you work with a client that loves you and you love them, and then you forget about what just happened yesterday with the mess that happened, right?
- 36:29SPEAKER_01: And then the next day you're back in the mess because you're trying to fix the mess.
- 36:35SPEAKER_00: What's one lesson that you've learned the hard way?
- 36:40SPEAKER_01: Don't trust anybody.
- 36:45SPEAKER_00: Categorically.
- 36:48SPEAKER_01: Elaborate on that.
- 36:51SPEAKER_01: So you have to take everything with a grain of salt and a grain of doubt that people tell you.
- 36:58SPEAKER_01: Real estate agents, like 80% of them are not the most ethical people.
- 37:04SPEAKER_01: It's true.
- 37:06SPEAKER_01: And so if you're going to think that they're doing their job ethically on that side and not encouraging their client to lie or this or that, and then you and your client believe everything that they say, that's probably not going to be a good end result for you.
- 37:22SPEAKER_01: So you have to keep that in mind because some people they take everything that's being told to them as the truth, and like, no, let's ask that question five different other ways and see what the real truth is.
- 37:33SPEAKER_01: And so I guess I got into this business and just life in general, assuming that there were more honest people out there in all industries and in all walks of life than there are.
- 37:46SPEAKER_01: And so sometimes when you realize how much dishonesty is going on, you're just like shock yourself.
- 37:52SPEAKER_01: I can't believe, I can't believe that's all out there.
- 37:55SPEAKER_01: And just even people that you put like colleagues per se in the industry.
- 38:00SPEAKER_01: I had a time where you hang out with your colleagues and you're always talking about work, right?
- 38:06SPEAKER_01: And so when you're hanging around with other real estate agents, you're talking about work.
- 38:10SPEAKER_01: And so we were doing or talking about whatever, and it turned out that we both wrote an offer on the same place.
- 38:15SPEAKER_01: But then when he realized that I wrote an offer on it too, he stopped divulging anything, right?
- 38:22SPEAKER_01: Because normally you talk about stuff to help each other out.
- 38:24SPEAKER_01: Hey, I did this.
- 38:26SPEAKER_01: What else do you think I should do on this or whatever?
- 38:28SPEAKER_01: Right.
- 38:28SPEAKER_01: And so then he took my information and then his client got the property because he knew where, like where we stood with our offer.
- 38:37SPEAKER_01: And I and we had a discussion about that later and a falling out over it because I said, We're friends, I thought.
- 38:45SPEAKER_01: And and from then on, too, I said, the next time anyone was hanging out, I was like, I'm not, we're not talking about real estate at this dinner.
- 38:52SPEAKER_01: We're gonna talk about everything about real estate.
- 38:54SPEAKER_01: I'm not telling anyone anything ever again, because this was this was someone I trusted deeply to then have that happen.
- 39:01SPEAKER_01: And then when his response was business is business, and I said, Yeah, okay, I'm just clearly we're just not gonna talk business ever again, then if that's how you wanna because you could have said early on, oh, I wrote an offer on that too.
- 39:11SPEAKER_01: Maybe we shouldn't talk about this for our to be honest with each other and put that clearly was not the case.
- 39:18SPEAKER_01: So lots of dishonesty.
- 39:20SPEAKER_01: Even buyers and sellers are dishonest with their intentions a lot of times, right?
- 39:25SPEAKER_01: So you just really have to, I don't know, figure people out and see how much is true and how much is not.
- 39:32SPEAKER_00: I'm just thinking our listeners would want to know this information.
- 39:36SPEAKER_00: Do you have to disclose any information if anybody passed away in a house that you are selling or buying?
- 39:44SPEAKER_01: You have to disclose it if it happened recently.
- 39:49SPEAKER_01: And as far as like how much knowledge you know about it, you don't have to give details necessarily, but it's in your best interest to disclose as much as even if it didn't happen recently, because some people are some people are nervous about it, right?
- 40:04SPEAKER_01: And if they find out from a neighbor, even while they're an escrow, even if there was a murder in the house 10 years ago, right?
- 40:11SPEAKER_01: And that's past the amount of time you're supposed to need to disclose, they can freak out and cancel the deal once you're an escrow.
- 40:19SPEAKER_01: So yeah, but it's funny because I had clients, one client was like really excited that they found out that the older lady passed away in her house and they were they like the house more.
- 40:32SPEAKER_01: Okay, great.
- 40:36SPEAKER_01: And then there was uh then there was a house that I showed a couple of years ago when the market was pretty good, and the the agent literally told us that the person hung themselves in the garage and they still got a million offers on it, and I said, Whoa, okay.
- 40:52SPEAKER_00: Wow, I always wondered about that.
- 40:56SPEAKER_00: Yeah.
- 40:57SPEAKER_01: Yeah, yeah.
- 40:58SPEAKER_01: It's they always say disclose, right?
- 41:00SPEAKER_01: The more information you can be upfront with, the less problems you're gonna have later down the line because you have crazy neighbors that embellish on stories.
- 41:08SPEAKER_01: So if you didn't get the right story the first time, it could be way worse later, and then the people are gonna come back after you and stuff like that.
- 41:14SPEAKER_01: And at the same time, there's old houses.
- 41:16SPEAKER_01: I say odds are someone's probably died in one of every old house in this whole county.
- 41:20SPEAKER_01: So if you're gonna not want a house because someone died in it, do you know who died in it in 1915?
- 41:26SPEAKER_01: No, someone could have died in there.
- 41:29SPEAKER_02: You're gonna find out though from the ghosts.
- 41:31SPEAKER_00: Yeah, that's what I would be afraid of damn ghosts.
- 41:33SPEAKER_00: Oh, no wonder.
- 41:35SPEAKER_00: Gave such great information.
- 41:36SPEAKER_00: And I, of course, appreciate you in every single way.
- 41:40SPEAKER_00: Thank you so much for sharing your story with us.
- 41:42SPEAKER_00: You've officially joined the ranks of the brave and the bold.
- 41:47SPEAKER_02: That's it for this week's confession.
- 41:49SPEAKER_00: We've laughed, cringed, and maybe questioned our own career choices.
- 41:53SPEAKER_00: Big thanks to our anonymous guests for keeping it real and reminding us that behind every job title is a story worth telling.
- 42:00SPEAKER_00: If you've got a workplace confession of your own, we're all ears.
- 42:03SPEAKER_00: Hit us up at our email address.
- 42:05SPEAKER_00: And don't forget to subscribe, rate, and share.
- 42:08SPEAKER_00: Your support helps us keep the secrets flowing.
- 42:11SPEAKER_02: Until next time, keep your badge cliff, your coffee strong, and your stories wild.
- 42:16SPEAKER_02: This is Workplace Confessions behind closed doors.