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Episode 135: All Business Is Personal with Dr. Joseph Michelli
In this episode, I welcome back Dr. Joseph Michelli, bestselling author and global authority on customer experience. From Ritz-Carlton and Zappos to Starbucks and One Medical, Dr. Michelli has worked with some of the world’s top brands to understand what truly drives service excellence and why those lessons are essential for healthcare leaders today.
We explore insights from his newest book, All Business Is Personal, which chronicles One Medical’s journey from a tech-forward primary care provider to a $4 billion Amazon acquisition. Dr. Michelli explains how simple questions like “Why do we do…
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