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Breakfast Bonus: Air NZ innovation centre · Toni, Jase & Sam - Breakfast Catchup

• 0:00
  Speaker 1: The Coast Breakfast Bonus Podcast with Tony Jason Sam.
• 0:05
  Speaker 2: Hi, thanks for listening to our Breakfast Bonus podcast. We
• 0:07
  Speaker 2: were invited to see some of the new things in
• 0:09
  Speaker 2: New Zealand. It's working on. There are some game changes.
• 0:11
  Speaker 2: We're went to the Innovation Center, which we didn't even
• 0:13
  Speaker 2: know existed, and it won't matter if you're sitting in
• 0:15
  Speaker 2: a business class or economy class. You were in for
• 0:17
  Speaker 2: retreat and to tell us more about this, we spoke
• 0:19
  Speaker 2: with Kylie who's the general manager for Customer Experience at
• 0:22
  Speaker 2: in New Zealand, and we started talking about the new
• 0:24
  Speaker 2: snack menu we are Yeah.
• 0:27
  Speaker 3: In fact, I've already started rolling out. So if you're
• 0:29
  Speaker 3: like you're someone going to get chips, they are available.
• 0:32
  Speaker 2: Also, I wanted to say congratulations on the Fijo, a popcorn.
• 0:34
  Speaker 2: Not everyone's coverings, Eve, but I love it.
• 0:36
  Speaker 4: I love that too. I also loved the sky Nest.
• 0:39
  Speaker 4: Can you just talk us through the features of that again,
• 0:42
  Speaker 4: because I think this will be so appealing to people
• 0:44
  Speaker 4: no matter what class they're sitting in.
• 0:46
  Speaker 3: Yeah, the sky Nest is essentially a set of six
• 0:49
  Speaker 3: spunk bets. They can be purchased for a four hour
• 0:52
  Speaker 3: slot and you can get by that from the Economy
• 0:57
  Speaker 3: cabin or the Premium Economy cabin. So a great option
• 0:59
  Speaker 3: if you want to get a life flat bed Life
• 1:01
  Speaker 3: Flat sleeping. The price is yet to be determined, but
• 1:05
  Speaker 3: yet it'll come with some immunities to make that experience
• 1:08
  Speaker 3: really comfortable.
• 1:08
  Speaker 2: So how do you wake up? After you have you
• 1:10
  Speaker 2: four hours right and let you fallen asleep, you're a
• 1:12
  Speaker 2: deep slumber. How do you wake it? Shaken away? Because
• 1:14
  Speaker 2: it going to be an alarm?
• 1:15
  Speaker 4: How you shake it?
• 1:16
  Speaker 3: How We're going to be pretty well, make sure it's
• 1:20
  Speaker 3: comfortable for you. So the lighting will slowly increase so
• 1:23
  Speaker 3: to naturally wake you up. There'll be a bit of
• 1:26
  Speaker 3: moving around as the crew come in just to get
• 1:28
  Speaker 3: the thing set up for the next slot. So yeah,
• 1:31
  Speaker 3: it should be a pretty natural process to wake up.
• 1:34
  Speaker 4: And one of the things I was captured by was
• 1:36
  Speaker 4: the difference in screens that you've got in the different
• 1:38
  Speaker 4: class levels. They are much bigger.
• 1:41
  Speaker 3: Yeah, each cabin has an increase in size and right
• 1:45
  Speaker 3: up to the twenty four inch that's available in the
• 1:48
  Speaker 3: Business Premiere cabin. And not only do we have an
• 1:51
  Speaker 3: increased size in the screen, but you can also use
• 1:53
  Speaker 3: your own device, so you can be using your own
• 1:55
  Speaker 3: device to be watching things like the flight map and
• 1:58
  Speaker 3: watching entertainment on the screen.
• 2:00
  Speaker 2: And also one of the great things about the new
• 2:01
  Speaker 2: seats is normal seat waves. If someone in front of
• 2:04
  Speaker 2: you reclines, their seat doesn't affect you at all.
• 2:06
  Speaker 3: Yeah, premium economy, that's been our big improvement there where
• 2:09
  Speaker 3: we have a hard shell and so if you recline,
• 2:12
  Speaker 3: you don't have to feel awkward about taking out the
• 2:13
  Speaker 3: person behind you, taking out their space. You can just
• 2:17
  Speaker 3: relax and recline and enjoy it.
• 2:19
  Speaker 4: Speaking of awkward, it's awkward when you keep buzzing the
• 2:22
  Speaker 4: buzzer to get snacks, right, and so you've come up
• 2:25
  Speaker 4: with sky pantry.
• 2:26
  Speaker 3: We have sky pantry will offer all sorts of different
• 2:29
  Speaker 3: snacks and beverages, so customers can get up and help
• 2:32
  Speaker 3: themselves if they're peckish, and yeah, serve themselves. Don't have
• 2:35
  Speaker 3: to bother their the crew to get their items.
• 2:38
  Speaker 4: Is there a limit partial to the Fiji.
• 2:43
  Speaker 3: Popcorn just saying we haven't. We haven't enforced a limit
• 2:47
  Speaker 3: at this point. We think will be okay.
• 2:50
  Speaker 1: Thanks for listening to the Ghost Breakfast Bonus podcast. Get
• 2:54
  Speaker 1: your days started with coasts, feel Good Breakfast Tony Street,
• 2:58
  Speaker 1: Jays Reeves and Sam Waller