Latest / DEWA Podcasts / DEWA reduces security deposit refund time to 30 minutes compared to four days previously

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DEWA reduces security deposit refund time to 30 minutes compared to four days previously · DEWA Podcasts

• 0:00
  Welcome to Digital Pulse, the podcast tracking
• 0:02
  the innovations that redefine our daily lives.
• 0:05
  Karim, let's talk about a process that's usually
• 0:08
  a... A real test of patience. Getting a security
• 0:12
  deposit back. Oh, it's a classic waiting game,
• 0:16
  isn't it? Yeah. You move out, close your account.
• 0:19
  Yep. And then you just wait for days for the
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  refund. Well, in Dubai, that game has just changed
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  dramatically. It certainly has. The Dubai Electricity
• 0:30
  and Water Authority, DIWA, has rolled out a new
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  automated system that is a genuine game changer.
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  Wow. Emphatic. For deposit refunds up to AED
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  4 ,000, what used to take around four days, now
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  takes just 30 minutes. And that 4 ,000 dirham
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  cap is key. Right. Because it covers a staggering
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  90 % of all refund requests. The system uses
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  a secure verification process. It sends the refund
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  instruction directly to the customer's bank using
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  their IBAN. Okay. It's fast, it's accurate, and
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  it completely removes the need for any manual
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  processing. This initiative is just such a prime
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  example of Dubai's wider digital strategy. Totally.
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  His Excellency Saeed Mohamed El -Tayr, the MD
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  and CEO of Diwa, he framed it perfectly. He said,
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  In line with the vision and directives of the
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  wise leadership to digitize all aspects of life
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  in Dubai and transform the Emirate into a global
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  digital capital, positioning it among the world's
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  best cities in terms of quality of life. We continue
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  to adopt the latest fourth industrial revolution
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  technologies and integrate artificial intelligence
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  across all our operations. This initiative to
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  reduce the security deposit refund time to 30
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  minutes is part of our continuous efforts to
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  provide a pioneering. fully digital customer
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  experience that enhances happiness, meets expectations,
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  and exceeds them. It also supports the Dubai
• 1:59
  Economic Agenda, D33, which aims to strengthen
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  Dubai's position among the world's leading digital
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  economies. That quote really underscores the
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  ambition, doesn't it? Yeah. This isn't just about
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  one process. It's about building a whole world
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  -class digital economy. And think about the ripple
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  effects, Karim. Okay. Emphatic. Operational efficiency
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  skyrockets. Diwa staff are now freed from all
• 2:24
  that repetitive admin work and they can focus
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  on, you know, service innovation. And the system's
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  agility is just remarkable. Yeah. It operates
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  around the clock, totally independent of business
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  hours. Impressive. This just reinforces Diwa's
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  reputation as a leader in smart, customer -centric
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  services. It's a... quiet, but really profound
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  revolution in public service. Musing. It makes
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  you wonder what other everyday administrative
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  hurdles are on the verge of just being eliminated
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  by this kind of technology. Now, here's a question
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  we'd like you to think about. Okay. As automation
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  handles more of these essential, but, you know,
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  routine tasks, what new standard of service should
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  we begin to expect from both public and private
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  institutions?