Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How a Japanese Hotel Chain Cut Check-In to 15 Seconds
Episode 61 of The Operations Podcast with Fexingo examines how a mid-tier Japanese hotel chain, Sotetsu Fresa Inn, redesigned its front-desk operations to reduce check-in time from three minutes to 15 seconds. Lucas and Luna break down the specific process changes: self-service kiosks with integrated QR code scanning, a centralized digital key system that eliminates physical key cards, and a staffing model that freed 70 percent of front-desk labor for guest experience roles. They discuss the cultural factors that made adoption seamless in Japan, the measurable cost savings (labor down 40…
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