Latest / The Discussion Podcast / The Lunch Discussion - Radfield Home Care: Keeping Trafford Families Comfortable at Home

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The Lunch Discussion - Radfield Home Care: Keeping Trafford Families Comfortable at Home · The Discussion Podcast

• 0:00
  This is the Late Late Lunch Show with Rod Maxwell. Supported by... That's for,
• 0:07
  you, Rod! Tower bed learning in nature's playground. So today on the Late Late
• 0:11
  Lunch Show, we're continuing with a series of conversations we've been having
• 0:14
  over the last year or two about the care of our parents, our elderly ones, people who need care,
• 0:22
  either at home or other facilities, and what's out there.
• 0:25
  And I actually find that this has been a personal voyage of discovery.
• 0:29
  Maybe I'm doing it for myself. Maybe I'm doing it for others.
• 0:32
  But today we're speaking with Abra and Vicky from Radfield Home Care.
• 0:35
  And these guys look after the Ultragam, Sale and Trafford area.
• 0:40
  Good afternoon, guys. How are you both? I'm absolutely fine. Thank you, Yves.
• 0:44
  I'm very well, thank you. I'm very well. Thank you. So just basically,
• 0:47
  Radfield Home Care as a company is nationwide. Is that right, Abra?
• 0:52
  That's right, yeah. Radfield has been around for about 40 odd years.
• 0:57
  It's all over there. We've got branches all over the country.
• 1:01
  But this is the first time that we have opened one in the Altrincham,
• 1:03
  Sirland, Trafford area.
• 1:05
  Ah, okay. So we have branches all around. So like Liverpool,
• 1:10
  there is one Chester, Cheshire, and the Yorkshire areas.
• 1:14
  Am I right in saying that one of the premises of Radfield Home Care is supporting
• 1:19
  people in their own homes as opposed to residential care?
• 1:23
  Yeah, that really is what we're trying to achieve because a lot of people you
• 1:28
  know they want to remain in their own home they want to be able to be around familiar,
• 1:32
  environment and so yeah you know you've got people that are married couples
• 1:37
  that want to stay together you know people that have animals,
• 1:40
  and people that you know are engaged in their local community and they want
• 1:44
  to remain a part of their community so we can really help to support people to continue to do that,
• 1:49
  it's it's a massive jump from the point in when you're very self-sufficient
• 1:54
  either as a couple or as an individual to that point when you,
• 2:00
  or either recognize yourself or somebody tells you, look, you need some support here.
• 2:05
  That's a massive decision for people to go through that, isn't it, Viggy?
• 2:10
  Yeah, it is a massive decision. And, you know, a lot of people don't want to,
• 2:14
  you know, initially admit that they need care.
• 2:17
  So it's about how we broach getting that care, making sure that it's done in
• 2:21
  a really supportive way.
• 2:23
  And rather than overfacing people with what we can provide, it's about starting
• 2:27
  off with very small steps.
• 2:29
  And we can start off with you know doing companionship support going around
• 2:34
  getting to know people and as they start to trust you and start to see you know actually.
• 2:40
  The really horrible myths that sometimes can be there for home care actually
• 2:43
  you know this is actually working in my benefit then people are more likely to increase care
• 2:49
  but we also are opening a day care service in St Louis on the 8th of September
• 2:54
  and that's a really good way for people to start getting involved in that kind
• 2:59
  of support you know getting to know because it's our workers are working within
• 3:03
  this service you know and coming and getting to know us and starting to get
• 3:06
  develop those relationships with us really but yeah it so it can take a long
• 3:11
  a long progression for people you know from the point of,
• 3:14
  starting to see they need care to get into a point of accepting it so yeah it's
• 3:18
  got to be done in a really really very clear and and,
• 3:22
  settled way really and and Nabra, as the director for the Ultraman-Sail Trafford region,
• 3:29
  of Radfield Home Care, I guess you've got a balance between you're running a
• 3:33
  business, but ultimately it's care for.
• 3:37
  Your clients, if you like.
• 3:39
  And that's a balance that you've got to work really, really strongly with.
• 3:44
  How do you do that? What's the core principle of Radfield Home Care, if you like?
• 3:48
  So for me and for Radfield, So we like to, our motto is to help.
• 3:56
  The nation age well in their homes. So that's what we aim to do and help them
• 3:59
  stay connected to the things that they enjoy the most.
• 4:02
  From running a business point of view, it's making sure that we offer the clients.
• 4:07
  Clients comes first as well as Icarus. So it's making sure that we offer a premium
• 4:11
  service, which is what we are known for, and making sure that the clients and
• 4:15
  the calls and the service that the client gets is off a premium service, which is,
• 4:22
  reflective on the business as well, which is what the Radfield brand stands for, really.
• 4:27
  Great. We'll take a break and we'll be back with Vicky and Abra talking about
• 4:31
  Radfield Home Car and the services they provide in a couple of minutes' time.
• 4:36
  You're listening to The Late Late Lunch Show.
• 4:39
  Back to the garden childcare, where little explorers grow naturally.
• 4:43
  So today on The Late Late Lunch Show, we're continuing our exploration into
• 4:48
  the types of services that are available to people who need support in their home.
• 4:52
  And I guess, Vicky, is there a specific age range that you look after?
• 4:58
  Because you could be somebody who's easily in the retirement age.
• 5:02
  You may have somebody whose circumstances mean.
• 5:07
  They are younger and they need support. Do you find that you're working with
• 5:10
  a certain demographic in terms of age or is it quite broad?
• 5:15
  Obviously, a majority of the people that we support are of the older age bracket.
• 5:21
  But no, we provide support for anyone from the age of 18 upwards because,
• 5:26
  you know, people can be faced with lots of different things.
• 5:29
  And they can be, you know, that means that they require support.
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  And it can be a range of different, you know, massive amount of illnesses and
• 5:38
  things that we will support people through.
• 5:40
  So, you know, it's just as long as we're making sure that we're enabling people
• 5:44
  to live as independently as possible.
• 5:46
  You know, we've been in contact with the Stroke Association recently and they
• 5:51
  were saying that the actual increase of people having strokes in the 40s and
• 5:55
  the 50s is actually on the increase.
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  So, yeah, you know, we're open. It isn't just for people with dementia.
• 6:02
  It's people with a range of illnesses that just feel that they need that support.
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  And you know some people it could just it could be mental health they need that
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  support and that's where a lot of the companionship kind of support can come
• 6:14
  in because you know we can be helping people get out,
• 6:17
  stopping social isolation getting them interacting with groups and activities
• 6:21
  and from our travels around,
• 6:24
  the area you know we've been connecting with a lot of groups and societies in the area and there is
• 6:29
  a massive range of things that people can get involved in things it's opened
• 6:33
  my eyes as to you know the group so it's about making sure people are you or
• 6:37
  staying engaged with their community.
• 6:40
  No matter what their illness or disability is. And one of the things I like
• 6:44
  about care in the home is that based on my limited experience and knowledge
• 6:50
  is that you can sort of start with a basic package,
• 6:54
  and as needs change or whatever, so you can get people used to even just having somebody call in.
• 7:02
  And get used to that.
• 7:04
  And then if needs must, you can start to ramp that up.
• 7:07
  Is that the way you guys look at home care it's like a series of steps if you
• 7:11
  like yeah it is it is very much like a series of steps so yeah you know a lot
• 7:16
  of people you know become involved within home care,
• 7:19
  by having like a companionship support so it may be that they just want an hour
• 7:24
  support just to go around and just to have a chat with them that could be increased
• 7:28
  you know further and then you know it can then continue to them with putting in you know,
• 7:34
  numerous calls a day you know, checking on people's safety, doing personal care,
• 7:39
  helping with meals, assisting them with the shopping, cleaning, anything like that.
• 7:44
  And then we go right the way through to what we refer to as living care,
• 7:48
  and that's when somebody is having support within their home with a carer 24 hours a day.
• 7:54
  So people tend to have two carers that work with them. They work two weeks on,
• 7:58
  two weeks off, and it's about they can then stay in their home.
• 8:02
  You've got that one-to-one support.
• 8:04
  Because you've got that camera that's there for you all the time and it just
• 8:08
  means that you can you can still engage and that what you know if,
• 8:11
  you're going to residential homes sometimes people they lose contact with a
• 8:15
  lot with regards to the community where if you do the living support you you're
• 8:19
  maintaining that community link you can still get to your groups
• 8:22
  you can still keep up with all your hobbies and activities and keeping people's
• 8:27
  skills because obviously we want to maintain people's independence so you know
• 8:31
  getting people's you know we're not in there to,
• 8:34
  do their cooking do the cleaning it's about supporting people to continue to
• 8:37
  do it for themselves and supporting them through that so you know it's a really
• 8:42
  good way for people to still get that level of care and everything,
• 8:46
  that you can get within a residential home like access to your district nurses
• 8:50
  gps podiatrists your eyes tested hearing tests they can all be done in the in
• 8:55
  your home and so there's no reason why people need to go to residential care
• 9:00
  if they don't want to do you.
• 9:02
  I mean the relationship that a carer has with the person they're caring for is is very very key
• 9:09
  and what i'm interested in is whether it's just even just dropping in for a
• 9:13
  bit of social support if you like
• 9:16
  to the point where you might be offering that live-in service do you look at
• 9:20
  the characteristics of the person and try to map the carers yeah you'll,
• 9:25
  you'll do stuff you'll do matching
• 9:27
  so you'll be making sure that you'll be looking at you know carers,
• 9:32
  and i've got like joint interests with the people and if you're going to be
• 9:36
  having living care without the person that's getting the care being involved in that.
• 9:41
  You know recruiting for that person you know to make sure because obviously
• 9:45
  they've got to live in that home
• 9:46
  with that person so they've got to be they've got to be able to get on,
• 9:49
  and so they'll be involved in that they'll be involved in in getting that person
• 9:53
  in so they know that that person that's coming in
• 9:56
  they've got that can have that relationship with they've got joint interest
• 10:00
  they like the same thing so it just makes it so much easier for the person,
• 10:05
  we'll take a break and And we're talking to Vicky and Abra from Radfield Home Care.
• 10:09
  They're just starting to support people in the Ultrigan, Seal and Trafford area.
• 10:14
  And we'll find out more about that and also the daycare services,
• 10:19
  which are starting in Bowdoin at St. Luke's with them in a couple of minutes.
• 10:23
  You're listening to the Late Late Lunch Show.
• 10:26
  Back to the garden childcare, where little explorers grow naturally.
• 10:31
  It's Rod Maxwell on Radio Alti. And today we're talking about home care.
• 10:35
  We're talking about looking after people in the community who need some support.
• 10:40
  And we're talking about specifically doing that in their own home through Radfield
• 10:45
  Home Care. And I'm speaking with Abra, who's the director for the Ultragam Sale
• 10:49
  and Trafford area, and Vicky, who's the manager of that area. Now.
• 10:56
  I'm thinking about if I'm somebody who's in the market for this type of thing,
• 11:03
  if it's somebody who has a lot of clinical needs as well how how,
• 11:07
  i take it you don't do the clinical side of it that's where the nhs would still
• 11:11
  support that so how do you match your ability to take on a potential customer
• 11:17
  or client let's call that,
• 11:19
  Yeah, so we would work with, you know, the local healthcare professionals.
• 11:22
  So it could be that we're working with district nurses, we're working with physio
• 11:26
  teams, we're working with assaults teams, and they would provide the guidance.
• 11:32
  We do, our staff get extensive training anyway within a lot of healthcare needs.
• 11:37
  Obviously, they're not medically trained, but it's making sure we're maintaining
• 11:41
  those good relationships with our external partners, really,
• 11:44
  and making sure you know that we're constantly we're keeping up those communications
• 11:48
  with each other we know where we're at
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  and we and we know what we need to be doing we're following their guidance because
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  there's some levels of support we can do and we can provide medication administration
• 11:59
  we can be trained to do things like taking blood sugars,
• 12:04
  and doing blood pressure checks on people those kind of things we can have training
• 12:08
  in that we can do peg feeding with the right training,
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  so it's just about making sure that we're just working with those.
• 12:15
  Uh our community partners really and just making sure we're following their
• 12:18
  guidance and you know if we've got any kind of concerns you know we just contact
• 12:23
  them they just would come out which is exactly what would happen in a residential
• 12:27
  home in residential homes,
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  there's no medical terrain staff in within them either so it's no different
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  to that really yeah gotcha now abra the one thing i've always found about today's
• 12:38
  society is that we have technology that allows people to communicate,
• 12:42
  engage with each other more.
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  But certainly those people who are in the late 70s, early 80s,
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  for them, technology wasn't an easy adoption.
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  I imagine that whether it's somebody who's coming in for an hour visit to somebody
• 12:59
  who might be staying with you, what they can do is help you also with use of technology.
• 13:04
  It could be as simple as using the NHS app or it might also be doing home shopping.
• 13:10
  Is that something that you're finding you help bridge that gap for your clients?
• 13:15
  Yeah, so our carers, when they go around, and depending on what the.
• 13:19
  Client needs during their visit, if it's a short visit, if it's during their
• 13:23
  visit, they want help with reading letters, replying to emails or that type
• 13:28
  of stuff, getting online, our carers can help them with that as long as they
• 13:32
  also know how to do that stuff themselves.
• 13:34
  Obviously, they can help to a certain degree.
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  And we can also, if they needed to do any other stuff like banking online,
• 13:41
  perhaps guide them on how to do that.
• 13:44
  But during our daycare, when we have our daycare, we're looking to get some
• 13:50
  people that are tech savvy, give people, other members, a training on that type of stuff.
• 13:54
  So reach out to people that provide that support where they kind of come in
• 14:00
  and go through the basics with the members on how to get online,
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  be safe online, be aware of scams
• 14:06
  and all that stuff coming from a professional or someone in that area.
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  Would mean a lot more to someone. So.
• 14:14
  They have their expertise in that area as well. We're going to take a break.
• 14:16
  I want to ask you a couple more questions about home care.
• 14:18
  And then we're going to talk also about the daycare service that you're starting
• 14:21
  up here in Bowdoin at St. Luke's as well. So today I'm speaking with Vicky,
• 14:25
  who's the registered manager for Radfield Home Care across Ultrigan,
• 14:29
  Seale and Trafford. And Abra, who's the director of that business.
• 14:33
  We're talking about care at home. We're also talking about daycare services.
• 14:36
  And we'll get onto that in a couple of minutes' time.
• 14:40
  You're listening to The Late Late Lunch Show. Back to the garden childcare,
• 14:44
  where little explorers grow naturally.
• 14:47
  You mentioned something to me there that reminded me that trust is a huge part
• 14:52
  of the relationship here.
• 14:53
  Because if you are somebody, it's whether they're coming in for a couple of
• 14:57
  hours or they're staying.
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  You've got access to information about your clients, about people,
• 15:04
  that actually could be used in a subversive way, if you like.
• 15:10
  So you're talking about banking and that type of thing.
• 15:13
  How do you make sure there's no issues with that, that the privacy of your client is maintained?
• 15:21
  Because that must be a very, when you're in their house, that must be quite a delicate situation.
• 15:26
  It is. I mean, initially all staff have got like DBS checks.
• 15:30
  They've all, you know, to make sure that there's nothing that would cause us
• 15:33
  any kind of alarm and there's nothing that the police are investigating but
• 15:37
  then after that part of the training that we do is all around confidentiality we're bound by,
• 15:43
  the same confidentiality that any health care professional would have and so
• 15:48
  you know it's we're not to be
• 15:49
  discussing and and it's making sure that the information that we do have,
• 15:53
  is what we need to know so it's making sure we're not having stakes so for example
• 15:58
  you know if we're not there to be you know be doing people's banking then we
• 16:02
  don't do banking and we would ask permission,
• 16:05
  and if that person can't give consent that we're supporting through dementia
• 16:08
  we'd be going through family members before we would do anything so it's us
• 16:12
  it's about being and then i would be saying you know if staff are using money
• 16:16
  that you know we take we're getting receipts we're getting those.
• 16:20
  You know those it's very very very very set
• 16:24
  and then myself as a manager one of my roles is is i audit it i make sure that
• 16:29
  everything is above board and that everything's accountable for really so i'd
• 16:33
  be going in and i'd be doing those auditing on the staff and what they're doing
• 16:37
  and making sure everything is above or in an order so
• 16:42
  you know that's part of what our compliance checks are so it's obviously something
• 16:46
  you've you've you you're all over basically oh yeah yeah.
• 16:50
  We have to yeah constantly we're constantly checking and and dbs checks are
• 16:53
  done every couple of years as well we have to renew so it's not a case of a
• 16:58
  dbs is done and then it's never checked again we have to constantly be checking
• 17:02
  dbs's every couple of years just to make sure,
• 17:04
  that you know something's not going on in the background we need to be aware
• 17:07
  of and and can i ask in terms of if if you have the maximum amount of care home
• 17:12
  care service like you've got somebody staying on that two-week rotational basis.
• 17:17
  Are they going with you to doctor's visits if you have to attend the GP service?
• 17:22
  Are they going to the local shop or whatever?
• 17:26
  They're doing absolutely everything for you.
• 17:30
  So they're doing all that support. They're with you that 24 hours.
• 17:34
  What they tend to do is they tend to do 22 hours and we have to give them a two-hour gap every day.
• 17:39
  But then what normally happens is a family member would just either go and sit
• 17:43
  with them for that two hours themselves and provide that support internally
• 17:46
  or they could commission one of our visiting supporting team to go in and just
• 17:51
  do that two-hour support with them.
• 17:53
  So we tend to do that. But with regards to that living care,
• 17:56
  yeah, they go into appointments, they go into the shops, they're doing everything
• 18:00
  with that person. And routine is really quite important to a lot of people.
• 18:04
  It's massively important to me with my memory loss.
• 18:07
  So I guess it's also maintaining a routine for somebody, which also means that
• 18:12
  they maintain their social links and their social circle as well.
• 18:16
  It is, definitely. It's really, really key. all our care packages are person-centered
• 18:22
  around what that person needs likes dislikes,
• 18:26
  so no care package is ever the same you know because everybody just the joys
• 18:30
  of us all being human we're all different,
• 18:33
  so those care packages are really really tailored to that individual even down
• 18:37
  to the visiting support that we provide you know we,
• 18:41
  we would be working at making sure we're going to people at the times that they
• 18:45
  want so you know if you if you don't like getting out our bed till 10 o'clock
• 18:49
  then we're not turning up at seven o'clock in the morning because you know we've
• 18:53
  got sickness and there's a gap it's we're making sure,
• 18:56
  we get into people at the right time we pay our staff travel time,
• 19:01
  So, they will do, so they can give the people the full, you know,
• 19:05
  somebody's got an hour support in the morning.
• 19:08
  We can give that full hour because the travel time it takes them to go from
• 19:12
  the next one. We're paying that staff member for that. So, the staff member's not out of pocket.
• 19:16
  If it's a 15-minute drive to the next person, they're not out of pocket to get to that drive.
• 19:22
  What you mentioned there about
• 19:24
  the time that you get up, that's actually hugely important, isn't it?
• 19:27
  Because you often hear about these services where they're in there at seven
• 19:33
  o'clock in the morning, which means it's a hugely long day for somebody who may not be out and about.
• 19:38
  And actually, a lot of them, I mean, my mum likes to sleep in these days.
• 19:42
  Yeah. And so having the ability to do that just makes it feel a little bit more normal, doesn't it?
• 19:49
  It is. And we shouldn't be telling people how they should be doing their lives.
• 19:54
  It's about them continuing in.
• 19:56
  I'm not somebody that would want to get up at seven o'clock in the morning I
• 19:59
  wouldn't be happy and then the really key thing that we we try we tell ourselves
• 20:04
  all the time we're having our care is the care that we provide,
• 20:08
  would would I give that care to one of my loved ones and if the answer's no
• 20:12
  then you need to be looking at what you're doing wrong it's got to be you know
• 20:16
  everybody's got to be treated that in that with that in mind you know would
• 20:19
  I would I want this care for my loved one,
• 20:22
  and that's what we're striving for at all times.
• 20:24
  That is the acid test isn't it? It is definitely. It's what makes us human.
• 20:29
  We'll take a break. I want to come and talk about the daycare service,
• 20:32
  the Radfield Club, which is starting at St Luke's in Bowdoin because that's
• 20:36
  a different strand of help and it could be the start of something.
• 20:40
  But we'll speak with Vicky and Abra about that straight after this break.
• 20:46
  You're listening to The Late Late Lunch Show. Back to the Garden Childcare,
• 20:50
  where little explorers grow naturally.
• 20:53
  So today on the show, we're talking about the care of people in our communities,
• 20:58
  often it's the care of our loved ones. It could be people of a range of age
• 21:03
  groups, but typically I guess today it's mostly people who are in that sort
• 21:06
  of 70 plus type age group.
• 21:08
  And people are certainly living longer with advanced health care.
• 21:13
  But we were talking about the home care. And of course, there's a range of that
• 21:18
  between an hour visit to somebody staying in your house.
• 21:21
  The daycare service that you're starting in Bowdoin, what will that offer and
• 21:26
  how is that going to work?
• 21:28
  So it's initially going to be on a fortnightly basis. So it's on a Tuesday.
• 21:32
  It launches on the 8th of September at St Luke's in Bowdoin.
• 21:36
  And it's about providing people with that social support. So we were doing activities.
• 21:43
  We'll be looking at those activities being whether it's crafts,
• 21:46
  whether it's, you know, playing games and that kind of thing.
• 21:50
  We're looking at doing some like physical activities we've got chair exercises
• 21:53
  we've got games that involve a little bit more physical to keep people moving,
• 21:58
  we provide a two-course meal in the afternoon and then um you know we'll be looking at um,
• 22:05
  people coming in so it could be that we you know one week we have a singer that
• 22:08
  comes in and we have got local professionals in the area so we've got like a
• 22:13
  podiatrist that is going to come in and look at things like foot health we've got remember it's,
• 22:19
  we've got like lots of different people could in so there's a solicitor's inhale
• 22:22
  called blackstones there we're working with them and they've said about doing
• 22:26
  you know maybe a free initial consultation for people to discuss things like lpas.
• 22:32
  Wills probate all that really lovely stuff,
• 22:36
  So, yeah, it's just about providing people with an all-round.
• 22:39
  But it's about getting out, people getting out, getting that social support.
• 22:43
  The luxury that we have is because we're a regulated service.
• 22:46
  So all our staff have got higher levels of training and they're going to be
• 22:50
  working in the day centre.
• 22:51
  So, you know, when it comes to things like providing that personal care,
• 22:54
  providing that food assistance that people may need, we can do that.
• 22:58
  So a lot of people that don't feel that a day service is something they could
• 23:02
  access because of the care needs, That's not going to be it for us because we
• 23:06
  can help people provide those services.
• 23:09
  And it's providing respite to carers because they've got that peace of mind
• 23:14
  that we can be looking after their loved ones, which then gives them five hours
• 23:18
  to be able to go and do something that they enjoy that isn't caring.
• 23:23
  And it just helps prevent carers burnout, which, you know, it's such a difficult
• 23:27
  job being a carer. And it's about providing that support for them as well.
• 23:30
  Yeah, I can imagine. Is this something that Radfield has done elsewhere in other regions there, Nubra?
• 23:35
  Yes, it is. It's something that Radfield promotes across the network.
• 23:41
  So if you go to any Radfield anywhere in the country, they'll also have a Radfield
• 23:46
  club as well. But depending on their areas, they may have it on different days,
• 23:49
  but everyone will have one.
• 23:50
  And Vicky, so it's going to be on a fortnightly basis. When does the Radfield
• 23:55
  Club for Bowdoin at St. Luke's start then?
• 23:59
  It's the 8th of September, so we're saying that the first one is a free service for people to come.
• 24:05
  Just for numbers, we do need people to let us know whether they're coming.
• 24:09
  And then anybody that is interested and wants to sign up to continue coming,
• 24:14
  we're doing a discounted rate for the next six weeks after that.
• 24:19
  Once a club is up and running we are offering like two-hour taster sessions
• 24:25
  so again if somebody is thinking about coming to us they can come in and that's
• 24:29
  a free of charge thing they can just come in for two hours and just have a feel of what it is,
• 24:34
  we are limiting the numbers in the club we don't want it to be massive so we're
• 24:38
  looking at capping it at 15,
• 24:41
  but then if it does become popular we can look at doing all you know alternate
• 24:46
  other days going weekly is one option and then just doing more days a week.
• 24:51
  Yeah, and I can imagine if it does take off and people are getting companionship
• 24:56
  from it and also maybe even creating their own little groups around and hobby
• 25:00
  groups or whatever, and then it could easily become something that
• 25:04
  generates into a weekly meetup, really.
• 25:07
  Yeah, and, you know, I say Trafford is such a big area and, you know,
• 25:11
  our network is the entire Trafford.
• 25:13
  So, you know, as services kind of grow, It could be that we look at,
• 25:18
  you know, a daycare service in a different area of Trafford,
• 25:20
  just so it's easier to get access.
• 25:22
  But, you know, it's all like a working thing we've got at the moment.
• 25:27
  But, yeah, our main priority is the 8th of September.
• 25:31
  And getting that off to a really, really good start. And we've been to quite
• 25:35
  a few of the day services our other providers, other networks have got.
• 25:40
  And they're really, really well attended.
• 25:42
  They're really enjoyable. People really do benefit from going to these things.
• 25:48
  So we're just really excited to get that going.
• 25:50
  And what sort of charge are you envisaging that to be on a weekly or whatever basis?
• 25:55
  So the charge for the daycare is Bradfield Club.
• 26:00
  It's a drink for visiting care from private home care start about £38 upwards for most providers.
• 26:07
  The charge would be for initial first five weeks £60 and then following that
• 26:12
  would be £80 for the day. So you would get five hours of care and plus a two
• 26:16
  course meal as well while you're up with this.
• 26:20
  If you've got more sort of specialized needs, prices may vary,
• 26:23
  but it just depends on an individual sort of circumstance really,
• 26:27
  but that's the ballpark figure roughly.
• 26:29
  Okay. Also, and I just also just mentioned on that as well, you may have seen
• 26:33
  this on the socials as well, but we are also giving our lovely Ruben Radfield
• 26:37
  bear away as well, raffling him away on the 8th of September as well.
• 26:40
  So if you haven't got raffle tickets, make sure you get them.
• 26:43
  What's raffled away? What's that for, Abra?
• 26:46
  So that's for, we've got, we've got, we've called him our, not a mascot,
• 26:49
  he's our colleague now. So he says he's in our office now. He's about a meter and a half tall.
• 26:55
  He wears a Radfield t-shirt. So he's called Ruben. He's our Radfield bear.
• 26:58
  And we've partnered up with the No First Hearts Charity so the money that we
• 27:02
  get from the raffle will be given to No First Hearts Charity and the lucky winner
• 27:06
  will be taking Ruben home or a similar Ruben because this one looks a bit,
• 27:13
  won in nice terms so they'll be they'll be a lucky winner as well on the 8th
• 27:18
  of September there you go so Ruben the Redfield Bear will get will get an owner or,
• 27:25
  yes anyone that's seen us at any of our other social groups will go we'll know
• 27:28
  exactly who Ruben is or if you follow us on our Facebook our Instagram pages
• 27:33
  you'll see Ruben because he he appears quite a lot in our posts,
• 27:38
  so yeah he's definitely a member of our team and And we actually have little smaller teddy bears,
• 27:43
  which we call our baby Reubens.
• 27:45
  And anyone that signs up to any support, they get a baby Reuben as like an introductory gift.
• 27:51
  So the bear theme is following us right the way through.
• 27:54
  And who doesn't like a bear? Exactly.
• 27:58
  I'm going to take a break and come back and wrap up with Abra and Vicky.
• 28:03
  I want to ask you about the starting packages for home care visits,
• 28:07
  because we've talked obviously about the daycare service.
• 28:09
  And then find out how people can find out about you and get involved in your socials, et cetera.
• 28:15
  So today we've been speaking about home care. We've been speaking about Radfield
• 28:19
  Home Care, a new service that's coming, Altrincham, Sale and Trafford,
• 28:22
  and through Radfield Home Care.
• 28:23
  And we're talking to Albert, the director of that franchise,
• 28:26
  and Vicky, who's the registered manager, and also the daycare service at Bowdoin,
• 28:31
  St. Luke, starting on the 8th of September.
• 28:33
  We'll take a break, and then we'll wrap up with them in a few minutes' time.
• 28:37
  You're listening to The Late Late Lunch Show. Back to the garden childcare,
• 28:42
  where little explorers grow naturally.
• 28:44
  It's Rod Maxwell on Radio Alti, and today I've been delighted to,
• 28:48
  I often find that I'm doing these interviews and I'm finding out so much more,
• 28:52
  it's almost like personal research for myself actually, because it'll not be
• 28:57
  that many years before I'll probably need the same thing.
• 29:00
  And we're talking to Abra and Vicky from Radfield Home Care,
• 29:04
  that's starting up now franchise in Altrincham, Sale and Trafford.
• 29:09
  And we were talking about it being home care and also the daycare service,
• 29:14
  which we just mentioned, which is starting at Bowdoin St. Luke's on the 8th of September.
• 29:18
  Now, I need to ask you about the starting prices for home care packages.
• 29:24
  We've obviously talked about the cost of daycare services, but obviously everything's
• 29:28
  very customizable. So it's impossible to give a price.
• 29:32
  But if there was somebody who was needing a visit a day, an hour visit in the
• 29:37
  morning, that type of thing.
• 29:41
  What sort of range of price am I talking about there?
• 29:44
  So for morning, like you mentioned there, for an hour visit just in the morning,
• 29:48
  the price would start from roughly about £38 for the hour.
• 29:52
  And that would depend obviously on the amount of care you need and the needs
• 29:56
  of the person. But that's what they would be starting from.
• 29:58
  Okay. And I take it that as, if you start with that, as you need more things,
• 30:04
  then you guys come back with estimates and it's all very transparent around the cost of the care.
• 30:10
  Yeah, yeah, everything's transparent, yeah. The key, everything can go over
• 30:14
  like, oh, that's in more detail.
• 30:17
  But yeah, everything, yeah, as care increases, like I say, these are discussions we have.
• 30:22
  And, you know, even when it comes to that living care, when you look at the
• 30:27
  price of residential care, you'll be quite surprised at actually how cost effective
• 30:32
  it can be to have that living care support. Yeah.
• 30:37
  Especially when you look at all the benefits that you've got,
• 30:40
  you're paying for one-to-one support. It's quite a surprise when people actually inquire about it.
• 30:47
  And can I ask about relationship management right so obviously you've got a
• 30:51
  relationship with the person who needs the service
• 30:54
  but you've also I'm sure got to have a relationship with their family because
• 30:58
  they want to know what's going on and and
• 31:02
  they want to know maybe even just how's my mum and dad or whatever being or
• 31:06
  uncle or and or whoever it is yeah haven't seen any change how do you just manage that type of thing.
• 31:12
  The the key the biggest key way is all of our care records go on an app that we is called careberry,
• 31:19
  so when a carer goes in and provides any level of support they will be putting
• 31:24
  information with on that as to how that support was that day how that person
• 31:28
  was if they've eaten there's been issues,
• 31:31
  and family members get a login so they can just log in if they want to know
• 31:36
  how mum is they just log into that app and they'll get a very straight away clear picture,
• 31:41
  of how mum is but on top of that as well you know it is about maintaining those
• 31:45
  relationships so as a registered manager I'm not just a person that sits in
• 31:50
  the office doing paperwork I will be getting out I will be meeting with people,
• 31:54
  doing regular meetings with family members discussing people's packages of care
• 31:59
  so because I think they've got to have that kind of
• 32:01
  you know as well as having the care the trust of the carer they've got to have
• 32:04
  the trust of myself because I'm the person that's you know telling those carers
• 32:08
  what to do so they've got to know that you know as as you go further that they've
• 32:11
  still got that trust with us really
• 32:13
  so it's maintaining and just doing those regular reviews with people
• 32:17
  and you know just having those constant chats with people you know
• 32:21
  you may work with people It's not always that care packages go,
• 32:23
  oh, sometimes care packages can come down, you know, and it's about
• 32:27
  working with people to make sure that the.
• 32:30
  Care that they get in is fitting their needs at that point in time.
• 32:33
  Yeah, I mean, I must say, I like the flexibility of this type of service.
• 32:38
  But I guess at the end of the day, it's all about care, transparency.
• 32:42
  And there was another one I was going to mention, but care and transparency
• 32:45
  and trust, actually, I think, Vicky, isn't it?
• 32:49
  If anybody was interested in finding out more about you where's the best place to go,
• 32:54
  You can contact us. My phone number is 0161-533-0344 or drop us an email at
• 33:02
  altrincham at radfieldhomecare.co.uk.
• 33:06
  All of our numbers and everything, we're visible on Facebook,
• 33:10
  Instagram, so you can go on there.
• 33:12
  We've got a couple of articles that are on just our website page,
• 33:17
  which is radfield.altrincham.sailantrafford.
• 33:19
  So go on there, have a read. There's information about myself and Abra,
• 33:23
  so you can get an idea of what our background comes from,
• 33:26
  and yeah if you want to and any kind of question just don't hesitate give us a phone call we do offer
• 33:33
  free consultation so if people do want to have a chat about that care it doesn't
• 33:37
  cost them for me to come out and have that conversation with them this is no
• 33:41
  obligation that they need to be purchasing a service from coming out to see them but
• 33:45
  you know if it's just that starting track of
• 33:48
  wanting us to sit down with mum
• 33:50
  and dad or you know and having that chat about what it is we can support,
• 33:54
  and how we can you know support them so they can start to see that actually,
• 33:58
  it works out in their benefit we're not there we're not going in there to intrude
• 34:02
  on their lives without improving it and what we can do so you know.
• 34:06
  Just give us a ring and have that conversation with us very good well look at
• 34:10
  Abra and Vicky thank you very much for your time that so Radfield Home Care
• 34:14
  coming now to Ultrigam, Sale and Trafford through home care and also daycare
• 34:19
  services. Go to the website.
• 34:21
  I think it picks up and knows where you're from and it automatically then defaults
• 34:25
  to the Ultrigam, Sale and Trafford portion of the website.
• 34:29
  There's a lovely video on there also that illustrates the relationship between
• 34:33
  a carer and a client, I guess, is the end of the way.
• 34:37
  Right. Well, thank you very much indeed. Wonderful. Thank you.
• 34:42
  You're listening to The Late Late Lunch Show.
• 34:44
  Back to the Garden Childcare, where little explorers grow naturally.