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How Starbucks Closed 8000 Stores for Racial Bias Training
In this episode of The Pivot Podcast, Lucas and Luna examine Starbucks' dramatic response to a 2018 incident in Philadelphia where two Black men were arrested while waiting at a table. Rather than issue a statement, then-CEO Kevin Johnson closed 8,000 stores for an afternoon to conduct racial bias training for 175,000 employees. The hosts break down the cost—estimated at $12 million in lost sales—and the mixed results. Did the gesture change company culture or was it a PR band-aid? They also explore how the move forced other retailers to reexamine their own policies, and whether the…
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