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AI in Retail and Consumer Experience · Artificial Intelligence Exposed

• 0:00
  Speaker 1: Okay, So are you ready to like dive deep into
• 0:02
  Speaker 1: how AI is like taking over retail?
• 0:06
  Speaker 2: I'm ready.
• 0:07
  Speaker 1: Okay, it's not even sci fi fantasy anymore. No, Like
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  Speaker 1: AI is actually like low key shaping how we shop
• 0:14
  Speaker 1: right now, and we're going to go deep today on
• 0:17
  Speaker 1: how this tech is changing everything.
• 0:19
  Speaker 2: Yeah. Like all those recommendations you see online, that's AI.
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  Speaker 1: So like those you might also like things like those
• 0:26
  Speaker 1: aren't just random Nope, Oh really, it's AI like crunching
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  Speaker 1: tons of data about you.
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  Speaker 2: So like every time I'm like on a page, looking
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  Speaker 2: at something for too long, or like leave something in
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  Speaker 2: my cart.
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  Speaker 1: Yep, they're keeping track. AI is like watching ah pretty much.
• 0:41
  Speaker 2: So it is like my personal shopper who never sleeps.
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  Speaker 1: Yeah, exactly.
• 0:45
  Speaker 2: That's both cool and kind of scary.
• 0:48
  Speaker 1: It is, But I mean does.
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  Speaker 2: It even really work? Oh? Yeah, Like are the recommendations
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  Speaker 2: helpful or is it just more like noise?
• 0:56
  Speaker 1: Well think about it this way, Okay. Imagine going into
• 0:59
  Speaker 1: a bookstore with millions of books, okay and no one
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  Speaker 1: to help you.
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  Speaker 2: That's how I feel right now.
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  Speaker 1: It'd be overwhelming, cit definitely.
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  Speaker 2: So these AI recommendations, Yeah, they're kind of like that
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  Speaker 2: filter oh okay, helping you get through all that.
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  Speaker 1: Stuff so I don't have to look at everything and you.
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  Speaker 2: Might find something you didn't even know you wanted. And
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  Speaker 2: for stores, yeah, it's awesome. Really they sell more stuff
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  Speaker 2: and people come back for more.
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  Speaker 1: So it's a win win for sure. But what about
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  Speaker 1: all that data they're collecting on me? Right, Like, is
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  Speaker 1: it worth like giving up my privacy for convenience?
• 1:32
  Speaker 2: Well, luckily more people are thinking about data privacy these days. Okay, good,
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  Speaker 2: And there are rules like GDPR Yeah that give you
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  Speaker 2: more control over your data.
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  Speaker 1: Okay, that's good.
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  Speaker 2: And stores are realizing they got to be more open
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  Speaker 2: about what they're doing.
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  Speaker 1: So it's like they need to be more transparent.
• 1:47
  Speaker 2: Yes, exactly.
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  Speaker 1: So we want the personalized stuff, but we want our
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  Speaker 1: privacy to and we have to trust these companies with.
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  Speaker 2: Our data definitely.
• 1:55
  Speaker 1: Okay. Well, another place AI is popping up is in
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  Speaker 1: customer service. And I'm sure you've talked to those chatbots
• 2:01
  Speaker 1: on websites and sometimes like they don't get what I'm saying,
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  Speaker 1: Uh huh? Are those things really the future of customer service?
• 2:08
  Speaker 2: Well, think of them like the first line of defense.
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  Speaker 2: They can answer like the basic questions and give you
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  Speaker 2: quick info yeah, or even walk you through simple problems.
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  Speaker 1: Okay.
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  Speaker 2: And the best part, they're available like twenty four to seven.
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  Speaker 2: Oh that's nice, So no more waiting on hold forever,
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  Speaker 2: thank goodness. But when it's something complicated, yeah, you'll probably
• 2:29
  Speaker 2: still need to talk to a person.
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  Speaker 1: So they will be replacing people entirely, right.
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  Speaker 2: Okay, it's more about changing what those people do.
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  Speaker 1: So like the AI does the simple stuff and people
• 2:40
  Speaker 1: can handle the more complex things exactly, So AI and
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  Speaker 1: humans working together.
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  Speaker 2: Like a team.
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  Speaker 1: I like it.
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  Speaker 2: But AI is doing a lot more behind the scenes too,
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  Speaker 2: Like what like how stores manage all their stuff and
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  Speaker 2: get it to you?
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  Speaker 1: Okay, yeah, I've always wondered how they keep the right
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  Speaker 1: stuff on the shelves.
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  Speaker 2: Yeah, it's actually super complicated. It's like, well, AI is
• 3:01
  Speaker 2: like the conductor of that magic, okay, making sure everything
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  Speaker 2: runs smoothly.
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  Speaker 1: So instead of guessing, stores are using AI to predict
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  Speaker 1: what people want and get it to them.
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  Speaker 2: Yeah, that's why they're using all kinds of data like
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  Speaker 2: past sales and even the weather the weather uh huh
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  Speaker 2: to predict what people will buy.
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  Speaker 1: So that means less waste exactly, And I'm less likely
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  Speaker 1: to see that dreaded out of stock message. Right, so
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  Speaker 1: everyone wins, Yeah, less waste and hopefully lower prices potentially. Okay,
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  Speaker 1: But it doesn't stop there, right Nope. What about those
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  Speaker 1: physical stores?
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  Speaker 2: Those are changing too, So AI is even coming.
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  Speaker 1: For brick and mortar stores, you got it? Are there
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  Speaker 1: gonna be like robots roam in the aisles?
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  Speaker 2: Not quite robots, but something just as cool.
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  Speaker 1: Okay, I'm intrigued.
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  Speaker 2: It's called computer vision.
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  Speaker 1: Computer vision, it's like.
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  Speaker 2: Giving the store eyes nice yeah, cameras and sensors all
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  Speaker 2: over the place. They can track how people move through
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  Speaker 2: the store, what they look at, and how long they
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  Speaker 2: stay in certain areas.
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  Speaker 1: So it's watching me shop, well.
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  Speaker 2: Not you specifically, okay. It's using that info to see
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  Speaker 2: like overall patterns.
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  Speaker 1: Okay, that makes me feel better.
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  Speaker 2: It helps them figure out how to make the store better.
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  Speaker 1: For everyone, So the store is learning from me kind of.
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  Speaker 1: That's kind of trippy, it is. But AI in stores
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  Speaker 1: can also be about convenience, right right, Like those self
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  Speaker 1: checkout things. I have a complicated relationship with those.
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  Speaker 2: Uh huh, I get it.
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  Speaker 1: Sometimes they work great, other times it's a disaster.
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  Speaker 2: Well, AI is making them even smarter.
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  Speaker 1: Oh good.
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  Speaker 2: They can recognize the products better and handle different ways
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  Speaker 2: to pay, and even guide you through the process so
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  Speaker 2: I don't look like a fool exactly.
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  Speaker 1: So it's about choices, right, Yeah, Like I can use
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  Speaker 1: the self checkout if I'm in a hurry.
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  Speaker 2: Or if you want to avoid people, exactly.
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  Speaker 1: Or I can go to a cash here if I
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  Speaker 1: need help.
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  Speaker 2: You got it.
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  Speaker 1: It's like choosing your own adventure. Okay. But this personalization
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  Speaker 1: stuff goes beyond the store, right.
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  Speaker 2: You're thinking omni channel.
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  Speaker 1: Omni channel is that like a fancy word for online shopping.
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  Speaker 2: It's more than that. Oh, it's like connecting all the
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  Speaker 2: dots okay, your online stuff. Yeah, you're in store purchases
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  Speaker 2: and even when you talk to customer service.
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  Speaker 1: So it's like one big shopping experience.
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  Speaker 2: Yeah, all connected.
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  Speaker 1: Give me an example.
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  Speaker 2: Okay, say you're looking at shoes online. Yeah, and then
• 5:18
  Speaker 2: your phone buzzes. Oh, and it's a notification that those
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  Speaker 2: shoes are on sale okay at a store near you.
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  Speaker 1: Wow, that's pretty cool.
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  Speaker 2: It's like the store knows what you want and where
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  Speaker 2: I am exactly.
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  Speaker 1: That's wild. That's ai My mind is blown.
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  Speaker 2: We've only just begun.
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  Speaker 1: I can't wait to hear more.
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  Speaker 2: We'll pick it up in part two.
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  Speaker 1: This AI stuff is really changing the game, it is,
• 5:40
  Speaker 1: and we're just getting started.
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  Speaker 2: That's right, So welcome back.
• 5:43
  Speaker 1: I'm still thinking about all the ways AI is changing shopping.
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  Speaker 2: Yeah, it's wild, right, but there's more right, Oh yeah,
• 5:50
  Speaker 2: way more?
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  Speaker 1: Okay, hit me with it.
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  Speaker 2: Have you heard of dynamic pricing?
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  Speaker 1: Yeah? Is it like when prices change all the time.
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  Speaker 2: Yeah, like airline tickets or concert ticket.
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  Speaker 1: Yeah, it's like they're messing with me.
• 6:00
  Speaker 2: Well, AI is often behind that, really. Yeah. It lets
• 6:03
  Speaker 2: stores change prices constantly based on all sorts of things
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  Speaker 2: like what like how much stuff they have left? Okay,
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  Speaker 2: what the competitors are doing, so.
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  Speaker 1: They're watching each other yep, and even like how many
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  Speaker 1: people want something at a certain time exactly. So it's
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  Speaker 1: not just supply and demand anymore.
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  Speaker 2: It's like AI is playing this game with prices.
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  Speaker 1: Trying to figure out how to make the most money.
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  Speaker 2: That's a good way to put it.
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  Speaker 1: So for shoppers, it means.
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  Speaker 2: You might get a good deal if you're lucky, if
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  Speaker 2: I'm lucky, or if you're a loyal customer.
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  Speaker 1: So it's like a gamble kind of. But could AI
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  Speaker 1: like charge some people more than others. That's a worry
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  Speaker 1: for sure, Yeah, doesn't seem fair.
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  Speaker 2: The key is transparency.
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  Speaker 1: Okay.
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  Speaker 2: If stores are using AI for pricing, yeah, they should tell.
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  Speaker 1: Us so we know what's going on. We've talked a
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  Speaker 1: lot about the customer. Yeah, but what about the people
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  Speaker 1: who work in these stores?
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  Speaker 2: Oh? AI's changing things for them too, how So like
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  Speaker 2: scheduling employees, Oh yeah.
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  Speaker 1: That's always a nightmare, right, too many people one day,
• 7:02
  Speaker 1: not enough the next.
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  Speaker 2: Well, AI can help with that really. Yeah. It can
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  Speaker 2: look at sales trends and stuff, and even local events.
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  Speaker 1: Local events uh huh.
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  Speaker 2: Like is there a big game that day? Okay, and
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  Speaker 2: predict how many employees they'll need, so.
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  Speaker 1: No more calling people in at the last minute.
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  Speaker 2: Exactly, Like AI is the manager kind of. It can
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  Speaker 2: even help with training what really? Yeah, it can give
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  Speaker 2: feedback to employees and see where they need help.
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  Speaker 1: So AI is taking over a lot of the manager's job.
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  Speaker 2: It's freeing up those managers to focus on other things
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  Speaker 2: like what like working with employees and talking to customers.
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  Speaker 1: So the human stuff exactly. I'm sensing a theme here.
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  Speaker 1: What's that AI is good at the stuff that involves
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  Speaker 1: a lot of data, and that frees up humans to
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  Speaker 1: do what we're good at.
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  Speaker 2: Yeah, like being creative and connecting with people.
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  Speaker 1: This is happening in other industries too, right, definitely? Yeah. Okay,
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  Speaker 1: back to retail. Okay, we've talked about how AI is
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  Speaker 1: making things more efficient, but can it make shopping more fun?
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  Speaker 2: I think so?
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  Speaker 1: Okay, I like fun.
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  Speaker 2: Remember that feeling when you find something awesome you didn't
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  Speaker 2: know you needed.
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  Speaker 1: Oh yeah, like that perfect pair of shoes.
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  Speaker 2: AI can help you find more of those moments. It
• 8:15
  Speaker 2: can be like a digital concierge. Concierge guiding you to
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  Speaker 2: things you'll love.
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  Speaker 1: It's like having a personal shopper in my phone. Yeah.
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  Speaker 2: Imagine an app that knows what you like okay, and
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  Speaker 2: considers your mood. My mood and even the weather.
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  Speaker 1: So if it's raining, it'll recommend a good book. Maybe
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  Speaker 1: I love it.
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  Speaker 2: It's like AI is your lifestyle guru.
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  Speaker 1: It knows me so well that's the goal. But are
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  Speaker 1: any stores actually doing this? Oh?
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  Speaker 2: Yeah, for sure. Like Sphor is a good example.
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  Speaker 1: Sephora, the makeup store.
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  Speaker 2: Yep, they have this app that uses augmented reality. Oh wow,
• 8:48
  Speaker 2: so you can try on different makeup lits.
• 8:50
  Speaker 1: Without actually putting it on. Yeah, that's pretty cool.
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  Speaker 2: It's fun and it helps you find the right products.
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  Speaker 1: What about other stores.
• 8:56
  Speaker 2: Nike is doing some cool stuff too.
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  Speaker 1: Okay.
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  Speaker 2: They're using AI to make their stores really interactive.
• 9:02
  Speaker 1: Okay, are there robots selling shoes?
• 9:05
  Speaker 2: Not robots, but they have these displays ok that react
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  Speaker 2: to your touch.
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  Speaker 1: Oh wow.
• 9:10
  Speaker 2: And they have this thing called Nike Fit. Nike Fit
• 9:12
  Speaker 2: it scans your feet to find the perfect shoe size.
• 9:16
  Speaker 1: That's awesome. No more guessing, right, Okay. What about Starbucks.
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  Speaker 2: They're using AI for their loyalty program.
• 9:22
  Speaker 1: I love Starbars.
• 9:23
  Speaker 2: Well, their AI knows what you like. That's a little scary,
• 9:26
  Speaker 2: and it sends you special offers.
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  Speaker 1: Oh okay, that's nice.
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  Speaker 2: And it can even predict what you'll order.
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  Speaker 1: So they'll have my latte ready when I walk in exactly.
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  Speaker 1: That's both impressive and creepy.
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  Speaker 2: It's like they know you better than you know yourself.
• 9:41
  Speaker 1: Maybe they do.
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  Speaker 2: It's all about making you feel like a special customer.
• 9:45
  Speaker 1: I'm starting to see the appeal of AI.
• 9:47
  Speaker 2: It's not all bad.
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  Speaker 1: It can be really helpful and fun, but We have
• 9:51
  Speaker 1: to be careful.
• 9:52
  Speaker 2: Right, Absolutely, we need to make sure AI is used responsibly.
• 9:56
  Speaker 1: It's a powerful tool.
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  Speaker 2: And like any tool, it can be used in the
• 9:58
  Speaker 2: wrong way, so.
• 9:59
  Speaker 1: We need to be smart about it. Yes, this has
• 10:01
  Speaker 1: been an incredible journey, I know, right, We've learned so
• 10:05
  Speaker 1: much about AI and retail.
• 10:06
  Speaker 2: And we're just getting started.
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  Speaker 1: What's next?
• 10:09
  Speaker 2: In part three, we'll look into the future, the future
• 10:12
  Speaker 2: of AI and shopping. Buckle up, it's gonna be wild, definitely.
• 10:17
  Speaker 1: So we're back and my brain is still buzzing from
• 10:20
  Speaker 1: everything we've talked about.
• 10:21
  Speaker 2: You know right, AI is already changing so much.
• 10:24
  Speaker 1: Well, we're not done yet.
• 10:25
  Speaker 2: Nope, We're going to the future, the.
• 10:26
  Speaker 1: Future of shopping.
• 10:27
  Speaker 2: Yeah, what's it going to be like?
• 10:28
  Speaker 1: Okay, I'm ready, give me the inside scoop.
• 10:31
  Speaker 2: Imagine this, Your fridge orders groceries for you. My fridge
• 10:37
  Speaker 2: it knows when you're running low on stuff.
• 10:39
  Speaker 1: So I never run out of milk again, exactly. And
• 10:41
  Speaker 1: what about clothes.
• 10:43
  Speaker 2: Your smart mirror could suggest outfits my mirror based on
• 10:48
  Speaker 2: the weather and what you're doing.
• 10:49
  Speaker 1: That day, So no more staring at my closet for
• 10:51
  Speaker 1: an hour exactly.
• 10:53
  Speaker 2: AI takes care of the boring stuff. I love it
• 10:55
  Speaker 2: and think about this. Okay, you walk into a store, yeah,
• 10:59
  Speaker 2: and hologram greets you.
• 11:02
  Speaker 1: Whoa hold on a hologram.
• 11:03
  Speaker 2: Yeah, like a virtual assistant, and it knows like my style.
• 11:06
  Speaker 2: It knows everything you've ever bought. Wow, and even how
• 11:09
  Speaker 2: you're feeling that day.
• 11:10
  Speaker 1: So we'll be like, hey, you've seen stress today, here's
• 11:13
  Speaker 1: some comfy clothes.
• 11:13
  Speaker 2: Maybe it could even offer you a cup of tea.
• 11:16
  Speaker 1: That's amazing.
• 11:17
  Speaker 2: This is all possible with AI.
• 11:18
  Speaker 1: So the store of the future is like a personalized
• 11:21
  Speaker 1: experience exactly.
• 11:22
  Speaker 2: It's all about you.
• 11:23
  Speaker 1: So online shopping and in store shopping are merging.
• 11:27
  Speaker 2: Exactly. You could be browsing online and then use AR
• 11:30
  Speaker 2: to see how that couch would look in your living room.
• 11:33
  Speaker 1: Oh yeah, we talked about AR before.
• 11:34
  Speaker 2: It's going to be everywhere.
• 11:36
  Speaker 1: But what about jobs, right?
• 11:38
  Speaker 2: People are worried about that.
• 11:39
  Speaker 1: Will robots take over all the jobs?
• 11:41
  Speaker 2: I don't think so oh okay, good, Hey, I will
• 11:43
  Speaker 2: definitely change some jobs, but it's more likely to work
• 11:47
  Speaker 2: with people, so like a team. Exactly. AI can do
• 11:51
  Speaker 2: the repetitive stuff and.
• 11:52
  Speaker 1: People can do the things that need creativity, right or empathy,
• 11:56
  Speaker 1: So there will still be a need for people in retail.
• 11:59
  Speaker 1: Oh yeah, that's good to be here.
• 12:01
  Speaker 2: But we need to be aware of the potential downsides too.
• 12:03
  Speaker 2: Oh yeah, like what, well, AI can be biased biased
• 12:07
  Speaker 2: if the data it learns from is biased. Oh okay,
• 12:10
  Speaker 2: I see, then the AI might make biased decisions.
• 12:13
  Speaker 1: That's not good.
• 12:14
  Speaker 2: We have to be careful about that.
• 12:15
  Speaker 1: And what about privacy, right.
• 12:16
  Speaker 2: All that data AI collects, Yeah, we need rules to
• 12:20
  Speaker 2: protect our privacy so.
• 12:21
  Speaker 1: Companies can't just do whatever they want with my data exactly.
• 12:24
  Speaker 2: Transparency is key.
• 12:25
  Speaker 1: We need to know what's happening.
• 12:26
  Speaker 2: And have control over our own data.
• 12:28
  Speaker 1: Well, this has been a whirlwind, it has. AI in
• 12:31
  Speaker 1: retail is a big.
• 12:32
  Speaker 2: Topic and it's constantly evolving.
• 12:34
  Speaker 1: But it's exciting to think about the possibilities it is.
• 12:37
  Speaker 2: We're just scratching the surface.
• 12:39
  Speaker 1: I can't wait to see what the future holds me too.
• 12:41
  Speaker 1: Thanks for joining us on this deep dive into AI
• 12:44
  Speaker 1: in retail.
• 12:45
  Speaker 2: It's been a pleasure.
• 12:46
  Speaker 1: Until next time, keep exploring