Latest / Experience Better: The CX Podcast
The Top Citizen Billing and Payment Trends of 2021
Paying taxes, parking tickets, and fines for overdue library books is not fun. Having to jump through hoops to make those payments really just adds insult to injury! Pile on the fact that consumers enjoy a wealth of digital payment options for almost all other products or services, you can see why citizen frustration is rising and their satisfaction waning.
In fact, KUBRA research found that citizen payment experiences have remained the same or gotten slightly worse in the last two years. This not only shows that there’s lots of room for improvement, but also that government agencies have a…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.