The Feature Your Customers Never Actually Use
Your team spent six months polishing a feature your customers have never opened.
Product, the second of the five P domains, inside one Tuesday morning support call, with a practice called the One Thing Test.
- Hear what one loyal customer actually values, and why it is never the feature your team is proudest of.
- Use the One Thing Test to ask five customers what they would miss first, and protect that answer before anything else.
- Stop polishing what nobody names, and put your next six months behind the thing your customers would fight to keep.
Truth at the core. Execution at scale.
The skinny
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