The Benefit Nobody Expected: GoHealth's Eric Waggoner on Financial Well-Being, Pay Equity, and Why Custom Insoles Outperformed Every Prediction
Summary
How do you modernize total rewards for a 6,500-person frontline healthcare workforce—without losing the human touch? Eric Waggoner, Director of Total Rewards at GoHealth Urgent Care, shares how his team balances compliance, cost, and culture across 17 states and multiple health system joint ventures. With a career that began in sales redesigning commission plans, Eric brings a pragmatic lens to compensation, benefits, and financial well-being. He explains how AI can supplement—not replace—HR teams, from speeding compensation cycles with tools like Better Comp to deflecting benefits…
The skinny
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