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DEWA and Emirates NBD sign MoU to enhance efficiency of DEWA’s financial operations · DEWA Podcasts

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  Dubai Electricity and Water Authority has signed
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  a Memorandum of Understanding with Emirates NBD
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  to implement the Virtual Account solution, supporting
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  the digital transformation of the utility's financial
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  operations. The agreement sits within the Authority's
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  ongoing efforts to adopt advanced digital solutions
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  that enhance efficiency, strengthen governance
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  and improve operational resilience. The Memorandum
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  of Understanding was signed during the 28th edition
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  of the Water, Energy, Technology and Environment
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  Exhibition 2026, organised by Dubai Electricity
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  and Water Authority from 20th to 22nd October
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  2026 at the Dubai World Trade Centre. It was
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  signed in the presence of His Excellency Saeed
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  Mohammed Al -Tayr, Managing Director and Chief
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  Executive Officer of Dubai Electricity and Water
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  Authority. The signatories were Mohamed Salam
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  Almana, Executive Vice President of Billing Services
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  at Dubai Electricity and Water Authority, and
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  Ahmed Al -Qassim, Group Head of Wholesale Banking
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  at Emirates NBD, in the presence of officials
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  from both organisations. His Excellency Saeed
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  Mohamed Al -Tayr said, We are committed to leveraging
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  the latest digital solutions and financial innovations
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  to advance our operations and uphold the highest
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  standards of efficiency, governance, and transparency.
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  Our collaboration with Emirates NBD to implement
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  the Virtual Account solution supports our efforts
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  to build a smarter, more resilient, and integrated
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  financial ecosystem. The solution will improve
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  the accuracy of payment management, enhance reconciliation
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  efficiency, and streamline financial settlement
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  processes. It will also strengthen oversight
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  and support informed decision -making. Through
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  this collaboration, we look forward to accelerating
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  the digital transformation of our financial operations
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  and enhancing operational excellence in line
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  with our future aspirations. Under the Memorandum
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  of Understanding, virtual account numbers will
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  be assigned to customers, entities or various
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  payment channels. That automates payment identification,
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  allocation and reconciliation processes, minimizes
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  manual intervention and enhances operational
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  control, monitoring, reporting and auditing within
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  billing services. The solution will also reduce
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  the time and effort required for manual reconciliation
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  and payment tracking. The stated objectives are
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  improved accuracy of payment management, greater
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  reconciliation efficiency, streamlined financial
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  settlement processes, Strengthened oversight
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  and better informed decision -making. Taken together,
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  the collaboration is presented as a step towards
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  accelerating the digital transformation of the
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  Authority's financial operations and enhancing
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  operational excellence. That is the substance
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  of the agreement signed with Emirates NBD at
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  the Water, Energy, Technology and Environment
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  Exhibition 2026.