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Episode 41 - Building a Customer Vulnerability Programme
In this episode, Helen is joined by Nicki Osborne, the Customer Experience Manager at M & G Plc.
Nicki talks about her role in leading the Customer Vulnerability Programme within M & G, and shares her experience and advice for others looking to implement an organisational vulnerability strategy .
To connect with Nicki:
LinkedIn - https://www.linkedin.com/in/nickiosborne/
To download the FCA's guidance on the Fair Treatment of Vulnerable Customers:
https://www.fca.org.uk/publications/finalised-guidance/guidance-firms-fair-treatment-vulnerable-customers
You can also follow Helen for future…
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