Latest / Employee Engagement Examples of Excellence
AI, Feedback, and People-First Transformation: Driving Employee and Customer Experience at Ericsson with Jason Bloomfield
In this episode we meet Jason Bloomfield who is Global Head of People Change & TA Transformation at Ericsson.
Jason shares his diverse business and strategy experiences in various global roles and the increasingly important role that AI is playing where HR meets IT and the benefits that this drives for both customers and colleagues.
We spoke about the potential fears that colleagues may have about AI but that how Ericsson has gone to great lengths to ensure that it is seen as complementary and supportive to front line and back-office employees.
In particular Jason acknowledges that AI can…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.