Using AI to Increase Human Connection: David Levine on BizBlend
Most businesses are using AI to talk to customers less, chatbots instead of a live answer, automated replies instead of a written one. Sana sits down with David Levine, customer experience strategist and author of Old School Service, New School Tools, who argues for the opposite use of the same technology.
David shares his non-traditional path from teaching to tech support to owning a candy store, why technology keeps changing while human nature doesn't, and practical ways to use AI on the back end so you can spend more time actually connecting with customers on the front end.
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