Latest / Thanks For Visiting / 487. Strict vs. Flexible: Which Airbnb Cancellation Policy Should I Chose?
Transcript
- 0:58Sarah Karakaian: Hello.
- 0:58Sarah Karakaian: Welcome
- 0:58Sarah Karakaian: back
- 0:58Sarah Karakaian: to
- 0:58Sarah Karakaian: another
- 0:59Sarah Karakaian: great
- 0:59Sarah Karakaian: episode.
- 0:59Sarah Karakaian: My
- 1:00Sarah Karakaian: name
- 1:00Sarah Karakaian: is
- 1:00Sarah Karakaian: Sarah
- 1:00Sarah Karakaian: Karakaian.
- 1:01Annette Grant: I'm
- 1:01Annette Grant: Annette
- 1:02Annette Grant: Grant
- 1:02Annette Grant: and
- 1:02Annette Grant: together
- 1:02Annette Grant: we
- 1:03Annette Grant: are
- 1:03Annette Grant: Thanks
- 1:03Annette Grant: for
- 1:04Annette Grant: Visiting.
- 1:04Sarah Karakaian: Let's
- 1:04Sarah Karakaian: start
- 1:05Sarah Karakaian: this
- 1:05Sarah Karakaian: episode
- 1:05Sarah Karakaian: like
- 1:06Sarah Karakaian: we
- 1:06Sarah Karakaian: do
- 1:06Sarah Karakaian: each
- 1:06Sarah Karakaian: and
- 1:06Sarah Karakaian: every
- 1:07Sarah Karakaian: week,
- 1:07Sarah Karakaian: and
- 1:07Sarah Karakaian: that
- 1:07Sarah Karakaian: is
- 1:07Sarah Karakaian: sharing
- 1:08Sarah Karakaian: one
- 1:08Sarah Karakaian: of
- 1:08Sarah Karakaian: you
- 1:08Sarah Karakaian: our
- 1:08Sarah Karakaian: incredible
- 1:09Sarah Karakaian: listeners
- 1:09Sarah Karakaian: who
- 1:10Sarah Karakaian: is
- 1:10Sarah Karakaian: going
- 1:10Sarah Karakaian: to
- 1:10Sarah Karakaian: strshare.com,
- 1:12Sarah Karakaian: sharing
- 1:13Sarah Karakaian: as
- 1:13Sarah Karakaian: much
- 1:13Sarah Karakaian: as
- 1:13Sarah Karakaian: you
- 1:13Sarah Karakaian: can
- 1:13Sarah Karakaian: about
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- 1:14Sarah Karakaian: short
- 1:14Sarah Karakaian: term
- 1:14Sarah Karakaian: rental
- 1:15Sarah Karakaian: so
- 1:15Sarah Karakaian: that
- 1:15Sarah Karakaian: we
- 1:15Sarah Karakaian: can
- 1:15Sarah Karakaian: celebrate
- 1:16Sarah Karakaian: you
- 1:16Sarah Karakaian: here
- 1:16Sarah Karakaian: on
- 1:16Sarah Karakaian: the
- 1:16Sarah Karakaian: podcast
- 1:17Sarah Karakaian: and
- 1:17Sarah Karakaian: on
- 1:17Sarah Karakaian: our
- 1:17Sarah Karakaian: Instagram
- 1:18Sarah Karakaian: account
- 1:18Sarah Karakaian: every
- 1:19Sarah Karakaian: Sunday.
- 1:20Sarah Karakaian: Annette,
- 1:20Sarah Karakaian: who
- 1:20Sarah Karakaian: are
- 1:20Sarah Karakaian: we
- 1:20Sarah Karakaian: sharing
- 1:21Sarah Karakaian: this
- 1:21Sarah Karakaian: week?
- 1:21Annette Grant: This
- 1:22Annette Grant: week
- 1:22Annette Grant: we
- 1:22Annette Grant: are
- 1:22Annette Grant: sharing
- 1:23Annette Grant: El
- 1:23Annette Grant: Alma
- 1:24Annette Grant: a-Frame.
- 1:26Annette Grant: I'm
- 1:26Annette Grant: gonna
- 1:27Annette Grant: spell
- 1:27Annette Grant: that
- 1:28Annette Grant: to
- 1:28Annette Grant: help
- 1:28Annette Grant: everyone.
- 1:29Annette Grant: E-L-A-L-M-A-A
- 1:32Annette Grant: frame
- 1:33Annette Grant: El
- 1:33Annette Grant: llama
- 1:34Annette Grant: alama
- 1:35Annette Grant: A-frame.
- 1:36Annette Grant: Wow.
- 1:37Annette Grant: That
- 1:37Annette Grant: was
- 1:37Annette Grant: a
- 1:37Annette Grant: tongue
- 1:37Annette Grant: twister
- 1:38Annette Grant: for
- 1:38Annette Grant: me,
- 1:39Annette Grant: but
- 1:39Annette Grant: this
- 1:39Annette Grant: A-Frame
- 1:40Annette Grant: is
- 1:40Annette Grant: gorgeous.
- 1:41Annette Grant: It's
- 1:41Annette Grant: in
- 1:41Annette Grant: Alma,
- 1:42Annette Grant: Colorado
- 1:43Annette Grant: outside
- 1:43Annette Grant: of
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- 1:44Annette Grant: I
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- 1:45Annette Grant: a
- 1:45Annette Grant: peek
- 1:45Annette Grant: at
- 1:46Annette Grant: their
- 1:47Annette Grant: Instagram.
- 1:47Annette Grant: They've
- 1:48Annette Grant: done
- 1:48Annette Grant: a
- 1:48Annette Grant: really
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- 1:49Annette Grant: of
- 1:51Annette Grant: doing
- 1:51Annette Grant: lifestyle
- 1:52Annette Grant: Photoshop
- 1:52Annette Grant: Photo.
- 1:53Annette Grant: Photos,
- 1:54Annette Grant: um,
- 1:54Annette Grant: videos
- 1:55Annette Grant: just
- 1:56Annette Grant: like
- 1:56Annette Grant: reels,
- 1:57Annette Grant: and
- 1:58Annette Grant: the
- 1:58Annette Grant: design
- 1:59Annette Grant: is
- 1:59Annette Grant: gorgeous.
- 2:00Annette Grant: It
- 2:00Annette Grant: is
- 2:00Annette Grant: so
- 2:01Annette Grant: well.
- 2:02Annette Grant: Done.
- 2:03Annette Grant: And
- 2:03Annette Grant: I
- 2:03Annette Grant: like
- 2:04Annette Grant: in
- 2:04Annette Grant: their,
- 2:04Annette Grant: one
- 2:04Annette Grant: of
- 2:04Annette Grant: their
- 2:04Annette Grant: posts
- 2:05Annette Grant: they
- 2:05Annette Grant: put
- 2:05Annette Grant: details
- 2:06Annette Grant: matter.
- 2:07Annette Grant: We
- 2:07Annette Grant: know
- 2:07Annette Grant: that
- 2:07Annette Grant: attention
- 2:08Annette Grant: to
- 2:08Annette Grant: detail
- 2:08Annette Grant: is
- 2:08Annette Grant: what
- 2:08Annette Grant: separates
- 2:09Annette Grant: us
- 2:09Annette Grant: from
- 2:09Annette Grant: the
- 2:09Annette Grant: rest.
- 2:10Annette Grant: We've
- 2:10Annette Grant: carefully
- 2:11Annette Grant: curated
- 2:11Annette Grant: each
- 2:11Annette Grant: property
- 2:12Annette Grant: to
- 2:12Annette Grant: make
- 2:12Annette Grant: sure
- 2:12Annette Grant: you
- 2:13Annette Grant: are
- 2:13Annette Grant: surrounded
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- 2:14Annette Grant: and
- 2:14Annette Grant: comfort.
- 2:15Annette Grant: Just,
- 2:15Annette Grant: I
- 2:15Annette Grant: love
- 2:16Annette Grant: them
- 2:16Annette Grant: explaining
- 2:17Annette Grant: I,
- 2:17Annette Grant: I
- 2:18Annette Grant: throughout
- 2:18Annette Grant: their
- 2:19Annette Grant: Instagram
- 2:19Annette Grant: like.
- 2:19Annette Grant: Tell
- 2:20Annette Grant: me
- 2:20Annette Grant: exactly
- 2:20Annette Grant: like,
- 2:21Annette Grant: yes,
- 2:21Annette Grant: that
- 2:21Annette Grant: is
- 2:21Annette Grant: who
- 2:21Annette Grant: we
- 2:21Annette Grant: are.
- 2:22Annette Grant: We
- 2:22Annette Grant: have
- 2:22Annette Grant: attention
- 2:23Annette Grant: to
- 2:23Annette Grant: detail
- 2:24Annette Grant: and
- 2:24Annette Grant: it
- 2:24Annette Grant: shows
- 2:25Annette Grant: in
- 2:25Annette Grant: their
- 2:26Annette Grant: listing.
- 2:27Annette Grant: They
- 2:27Annette Grant: have
- 2:27Annette Grant: some
- 2:27Annette Grant: other
- 2:27Annette Grant: things
- 2:28Annette Grant: that
- 2:28Annette Grant: just
- 2:28Annette Grant: really
- 2:28Annette Grant: give
- 2:28Annette Grant: off
- 2:28Annette Grant: that
- 2:29Annette Grant: vibe
- 2:29Annette Grant: too.
- 2:29Annette Grant: They
- 2:29Annette Grant: have
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- 2:30Annette Grant: record
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- 2:31Annette Grant: blankets.
- 2:32Annette Grant: They
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- 2:32Annette Grant: mountain
- 2:33Annette Grant: views
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- 2:33Annette Grant: they've
- 2:34Annette Grant: just
- 2:34Annette Grant: taken
- 2:34Annette Grant: this
- 2:34Annette Grant: 1970s
- 2:35Annette Grant: a-frame
- 2:36Annette Grant: and
- 2:36Annette Grant: infused
- 2:37Annette Grant: it
- 2:37Annette Grant: with
- 2:37Annette Grant: that.
- 2:37Annette Grant: It's
- 2:38Annette Grant: got
- 2:38Annette Grant: that
- 2:38Annette Grant: classic
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- 2:40Annette Grant: but
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- 2:41Annette Grant: on
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- 2:42Annette Grant: inside.
- 2:43Annette Grant: So
- 2:44Annette Grant: well
- 2:44Annette Grant: done.
- 2:44Annette Grant: They
- 2:44Annette Grant: actually
- 2:45Annette Grant: also
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- 2:46Annette Grant: another
- 2:46Annette Grant: property
- 2:46Annette Grant: too,
- 2:47Annette Grant: and
- 2:47Annette Grant: this
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- 2:48Annette Grant: estate
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- 2:48Annette Grant: I
- 2:48Annette Grant: went
- 2:48Annette Grant: to
- 2:48Annette Grant: her,
- 2:49Annette Grant: I
- 2:49Annette Grant: love
- 2:49Annette Grant: going
- 2:49Annette Grant: to
- 2:49Annette Grant: the
- 2:49Annette Grant: bios,
- 2:50Annette Grant: uh,
- 2:51Annette Grant: and
- 2:51Annette Grant: seeing
- 2:52Annette Grant: what
- 2:52Annette Grant: she
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- 2:52Annette Grant: She
- 2:52Annette Grant: has
- 2:52Annette Grant: midterm
- 2:53Annette Grant: rentals
- 2:53Annette Grant: in
- 2:53Annette Grant: Austin.
- 2:54Annette Grant: She
- 2:54Annette Grant: likes,
- 2:54Annette Grant: she's
- 2:55Annette Grant: a
- 2:55Annette Grant: realtor.
- 2:56Annette Grant: She's
- 2:56Annette Grant: a
- 2:56Annette Grant: house
- 2:57Annette Grant: flipper,
- 2:57Annette Grant: so
- 2:57Annette Grant: it's
- 2:57Annette Grant: fun
- 2:58Annette Grant: to
- 2:58Annette Grant: put
- 2:58Annette Grant: all
- 2:58Annette Grant: the,
- 2:59Annette Grant: as
- 2:59Annette Grant: much
- 2:59Annette Grant: information
- 2:59Annette Grant: as
- 3:00Annette Grant: you
- 3:00Annette Grant: can
- 3:00Annette Grant: in
- 3:00Annette Grant: your
- 3:01Annette Grant: Airbnb
- 3:02Annette Grant: bio
- 3:02Annette Grant: also.
- 3:04Sarah Karakaian: All
- 3:04Sarah Karakaian: right,
- 3:04Sarah Karakaian: Annette,
- 3:05Sarah Karakaian: I
- 3:05Sarah Karakaian: need
- 3:05Sarah Karakaian: to
- 3:06Sarah Karakaian: know
- 3:07Sarah Karakaian: deep
- 3:07Sarah Karakaian: down,
- 3:08Sarah Karakaian: are
- 3:09Sarah Karakaian: you
- 3:09Sarah Karakaian: team
- 3:09Sarah Karakaian: strict
- 3:10Sarah Karakaian: cancellation
- 3:11Sarah Karakaian: policy?
- 3:12Sarah Karakaian: Or
- 3:12Sarah Karakaian: are
- 3:12Sarah Karakaian: you
- 3:13Sarah Karakaian: team
- 3:13Sarah Karakaian: flexible?
- 3:14Annette Grant: Ooh,
- 3:14Annette Grant: this
- 3:15Annette Grant: is
- 3:15Annette Grant: like
- 3:15Annette Grant: a
- 3:15Annette Grant: heated
- 3:16Annette Grant: debate.
- 3:16Sarah Karakaian: It
- 3:17Sarah Karakaian: is
- 3:17Sarah Karakaian: a
- 3:17Sarah Karakaian: heated
- 3:17Sarah Karakaian: debate.
- 3:18Sarah Karakaian: Cancellation
- 3:19Sarah Karakaian: policies
- 3:20Sarah Karakaian: historically
- 3:21Sarah Karakaian: are
- 3:22Sarah Karakaian: highly
- 3:22Sarah Karakaian: debated
- 3:23Sarah Karakaian: in
- 3:23Sarah Karakaian: terms
- 3:23Sarah Karakaian: of
- 3:23Sarah Karakaian: is
- 3:23Sarah Karakaian: there
- 3:24Sarah Karakaian: some
- 3:24Sarah Karakaian: sort
- 3:24Sarah Karakaian: of
- 3:24Sarah Karakaian: hack
- 3:25Sarah Karakaian: behind
- 3:25Sarah Karakaian: your
- 3:25Sarah Karakaian: decision
- 3:26Sarah Karakaian: and
- 3:27Sarah Karakaian: what
- 3:27Sarah Karakaian: it
- 3:27Sarah Karakaian: does
- 3:27Sarah Karakaian: to
- 3:28Sarah Karakaian: the
- 3:28Sarah Karakaian: algorithm,
- 3:29Sarah Karakaian: and
- 3:30Sarah Karakaian: it
- 3:31Sarah Karakaian: is
- 3:31Sarah Karakaian: something
- 3:31Sarah Karakaian: that
- 3:31Sarah Karakaian: we're
- 3:31Sarah Karakaian: gonna
- 3:32Sarah Karakaian: cover
- 3:32Sarah Karakaian: today,
- 3:32Sarah Karakaian: the
- 3:32Sarah Karakaian: different
- 3:33Sarah Karakaian: cancellation
- 3:33Sarah Karakaian: policies
- 3:34Sarah Karakaian: that.
- 3:35Sarah Karakaian: Airbnb
- 3:35Sarah Karakaian: offers,
- 3:36Sarah Karakaian: what
- 3:37Sarah Karakaian: happens
- 3:37Sarah Karakaian: when
- 3:37Sarah Karakaian: guests
- 3:38Sarah Karakaian: cancel
- 3:38Sarah Karakaian: and
- 3:39Sarah Karakaian: what
- 3:39Sarah Karakaian: you
- 3:39Sarah Karakaian: as
- 3:39Sarah Karakaian: a
- 3:40Sarah Karakaian: host
- 3:40Sarah Karakaian: need
- 3:40Sarah Karakaian: to
- 3:40Sarah Karakaian: be
- 3:41Sarah Karakaian: prepared
- 3:41Sarah Karakaian: for.
- 3:42Sarah Karakaian: And
- 3:42Sarah Karakaian: of
- 3:42Sarah Karakaian: course,
- 3:43Sarah Karakaian: the
- 3:43Sarah Karakaian: reality
- 3:43Sarah Karakaian: of
- 3:43Sarah Karakaian: guests
- 3:44Sarah Karakaian: asking
- 3:44Sarah Karakaian: for
- 3:44Sarah Karakaian: expectations,
- 3:45Sarah Karakaian: it
- 3:45Sarah Karakaian: happens
- 3:46Sarah Karakaian: no
- 3:46Sarah Karakaian: matter
- 3:47Sarah Karakaian: what.
- 3:47Sarah Karakaian: And
- 3:47Sarah Karakaian: so
- 3:47Sarah Karakaian: we
- 3:47Sarah Karakaian: thought
- 3:48Sarah Karakaian: today
- 3:48Sarah Karakaian: we
- 3:48Sarah Karakaian: would
- 3:48Sarah Karakaian: share
- 3:48Sarah Karakaian: with
- 3:49Sarah Karakaian: you
- 3:49Sarah Karakaian: at
- 3:49Sarah Karakaian: least
- 3:49Sarah Karakaian: what
- 3:49Sarah Karakaian: we
- 3:50Sarah Karakaian: do
- 3:50Sarah Karakaian: in
- 3:51Sarah Karakaian: our
- 3:51Sarah Karakaian: business
- 3:52Sarah Karakaian: when
- 3:52Sarah Karakaian: we
- 3:52Sarah Karakaian: have
- 3:53Sarah Karakaian: a
- 3:53Sarah Karakaian: strict
- 3:53Sarah Karakaian: or
- 3:53Sarah Karakaian: even
- 3:53Sarah Karakaian: a
- 3:53Sarah Karakaian: moderate
- 3:54Sarah Karakaian: cancellation
- 3:54Sarah Karakaian: policy,
- 3:55Sarah Karakaian: or
- 3:55Sarah Karakaian: even
- 3:55Sarah Karakaian: a
- 3:55Sarah Karakaian: flexible
- 3:56Sarah Karakaian: cancellation
- 3:57Sarah Karakaian: policy.
- 3:57Sarah Karakaian: And
- 3:58Sarah Karakaian: a
- 3:58Sarah Karakaian: guest
- 3:58Sarah Karakaian: cancels
- 3:59Sarah Karakaian: after
- 3:59Sarah Karakaian: the
- 3:59Sarah Karakaian: time
- 4:00Sarah Karakaian: has
- 4:00Sarah Karakaian: passed
- 4:01Sarah Karakaian: and
- 4:01Sarah Karakaian: even
- 4:02Sarah Karakaian: knowing
- 4:02Sarah Karakaian: that
- 4:03Sarah Karakaian: they're
- 4:03Sarah Karakaian: asking
- 4:03Sarah Karakaian: for
- 4:03Sarah Karakaian: something
- 4:04Sarah Karakaian: that
- 4:04Sarah Karakaian: they
- 4:04Sarah Karakaian: did
- 4:04Sarah Karakaian: not,
- 4:05Sarah Karakaian: you
- 4:05Sarah Karakaian: know,
- 4:05Sarah Karakaian: they
- 4:05Sarah Karakaian: did
- 4:05Sarah Karakaian: not
- 4:05Sarah Karakaian: agree
- 4:06Sarah Karakaian: to,
- 4:06Sarah Karakaian: and
- 4:06Sarah Karakaian: how
- 4:06Sarah Karakaian: we
- 4:07Sarah Karakaian: respond
- 4:07Sarah Karakaian: in
- 4:07Sarah Karakaian: those
- 4:07Sarah Karakaian: situations.
- 4:08Sarah Karakaian: So
- 4:08Sarah Karakaian: if
- 4:08Sarah Karakaian: you're
- 4:08Sarah Karakaian: ever
- 4:08Sarah Karakaian: curious
- 4:09Sarah Karakaian: how
- 4:09Sarah Karakaian: other
- 4:09Sarah Karakaian: hosts
- 4:09Sarah Karakaian: handle
- 4:10Sarah Karakaian: those
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- 4:11Sarah Karakaian: guests,
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- 4:12Sarah Karakaian: gonna
- 4:12Sarah Karakaian: go
- 4:12Sarah Karakaian: over
- 4:12Sarah Karakaian: that
- 4:12Sarah Karakaian: today
- 4:13Sarah Karakaian: and
- 4:13Sarah Karakaian: just
- 4:14Sarah Karakaian: know
- 4:14Sarah Karakaian: this
- 4:14Sarah Karakaian: as
- 4:15Sarah Karakaian: we
- 4:15Sarah Karakaian: get
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- 4:15Sarah Karakaian: content.
- 4:15Sarah Karakaian: There
- 4:16Sarah Karakaian: is
- 4:16Sarah Karakaian: no
- 4:17Sarah Karakaian: right
- 4:17Sarah Karakaian: or
- 4:17Sarah Karakaian: wrong
- 4:17Sarah Karakaian: answer.
- 4:18Sarah Karakaian: It
- 4:18Sarah Karakaian: is
- 4:18Sarah Karakaian: your
- 4:18Sarah Karakaian: business.
- 4:20Sarah Karakaian: Mm-hmm.
- 4:20Sarah Karakaian: It
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- 4:20Sarah Karakaian: your
- 4:21Sarah Karakaian: decision.
- 4:21Sarah Karakaian: You
- 4:22Sarah Karakaian: just
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- 4:24Sarah Karakaian: it
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- 4:24Sarah Karakaian: your
- 4:24Sarah Karakaian: reasons
- 4:25Sarah Karakaian: why.
- 4:26Sarah Karakaian: So
- 4:26Sarah Karakaian: that
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- 4:27Sarah Karakaian: know
- 4:27Sarah Karakaian: that
- 4:27Sarah Karakaian: your
- 4:27Sarah Karakaian: decision
- 4:28Sarah Karakaian: is
- 4:28Sarah Karakaian: based
- 4:28Sarah Karakaian: on
- 4:28Sarah Karakaian: either
- 4:29Sarah Karakaian: data
- 4:30Sarah Karakaian: or
- 4:30Sarah Karakaian: some
- 4:30Sarah Karakaian: sort
- 4:30Sarah Karakaian: of
- 4:32Sarah Karakaian: business,
- 4:33Sarah Karakaian: uh,
- 4:33Sarah Karakaian: setup
- 4:34Sarah Karakaian: that
- 4:34Sarah Karakaian: makes
- 4:35Sarah Karakaian: sense
- 4:35Sarah Karakaian: for
- 4:35Sarah Karakaian: you
- 4:36Sarah Karakaian: and
- 4:36Sarah Karakaian: your
- 4:36Sarah Karakaian: team.
- 4:36Sarah Karakaian: But
- 4:37Sarah Karakaian: let's
- 4:37Sarah Karakaian: get
- 4:37Sarah Karakaian: into
- 4:37Sarah Karakaian: it.
- 4:38Sarah Karakaian: So
- 4:39Sarah Karakaian: let's
- 4:39Sarah Karakaian: go
- 4:39Sarah Karakaian: over
- 4:40Sarah Karakaian: all
- 4:40Sarah Karakaian: of
- 4:40Sarah Karakaian: the
- 4:40Sarah Karakaian: different
- 4:41Sarah Karakaian: cancellation
- 4:41Sarah Karakaian: policies
- 4:42Sarah Karakaian: that
- 4:42Sarah Karakaian: Airbnb
- 4:43Sarah Karakaian: offers
- 4:43Sarah Karakaian: us
- 4:43Sarah Karakaian: as
- 4:44Sarah Karakaian: hosts.
- 4:44Annette Grant: And
- 4:45Annette Grant: those
- 4:45Annette Grant: are
- 4:45Annette Grant: gonna
- 4:45Annette Grant: range
- 4:46Annette Grant: from
- 4:46Annette Grant: flexible
- 4:47Annette Grant: to
- 4:47Annette Grant: Yes.
- 4:48Annette Grant: Super
- 4:49Annette Grant: strict.
- 4:49Annette Grant: Alright,
- 4:50Annette Grant: and
- 4:50Annette Grant: this
- 4:50Annette Grant: is
- 4:50Annette Grant: coming
- 4:51Annette Grant: from
- 4:51Annette Grant: Airbnb's
- 4:52Annette Grant: policy
- 4:53Annette Grant: page.
- 4:53Annette Grant: Now
- 4:53Annette Grant: here's
- 4:54Annette Grant: a
- 4:54Annette Grant: quick
- 4:55Annette Grant: breakdown
- 4:55Annette Grant: of
- 4:56Annette Grant: each
- 4:56Annette Grant: option
- 4:56Annette Grant: we
- 4:57Annette Grant: have
- 4:57Annette Grant: flexible
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- 5:03Annette Grant: Moderate,
- 5:04Annette Grant: a
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- 5:12Annette Grant: days
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- 5:16Annette Grant: after,
- 5:17Annette Grant: and
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- 5:20Annette Grant: which
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- 5:21Annette Grant: up
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- 5:22Annette Grant: 48
- 5:22Annette Grant: hours
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- 5:23Annette Grant: if
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- 5:24Annette Grant: least
- 5:24Annette Grant: 14
- 5:25Annette Grant: days
- 5:25Annette Grant: before
- 5:26Annette Grant: check-in.
- 5:27Annette Grant: Otherwise,
- 5:28Annette Grant: 50%
- 5:29Annette Grant: refund
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- 5:32Annette Grant: And
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- 5:36Annette Grant: and
- 5:36Annette Grant: this
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- 5:38Annette Grant: And
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- 5:41Annette Grant: And
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- 5:43Annette Grant: properties.
- 5:44Sarah Karakaian: So
- 5:45Sarah Karakaian: as
- 5:45Sarah Karakaian: you
- 5:45Sarah Karakaian: are
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- 5:46Sarah Karakaian: up
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- 5:47Sarah Karakaian: list
- 5:47Sarah Karakaian: your
- 5:47Sarah Karakaian: property
- 5:48Sarah Karakaian: on
- 5:48Sarah Karakaian: Airbnb
- 5:49Sarah Karakaian: or
- 5:50Sarah Karakaian: you're
- 5:50Sarah Karakaian: already
- 5:50Sarah Karakaian: listed
- 5:51Sarah Karakaian: and
- 5:51Sarah Karakaian: you
- 5:51Sarah Karakaian: just
- 5:51Sarah Karakaian: picked
- 5:51Sarah Karakaian: a
- 5:51Sarah Karakaian: cancellation
- 5:52Sarah Karakaian: policy
- 5:52Sarah Karakaian: 'cause
- 5:53Sarah Karakaian: you
- 5:53Sarah Karakaian: were
- 5:53Sarah Karakaian: overwhelmed,
- 5:53Sarah Karakaian: today's
- 5:54Sarah Karakaian: video
- 5:54Sarah Karakaian: is
- 5:54Sarah Karakaian: going
- 5:55Sarah Karakaian: to
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- 5:57Sarah Karakaian: with
- 5:57Sarah Karakaian: you
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- 5:59Sarah Karakaian: uh,
- 5:59Sarah Karakaian: actually
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- 6:07Sarah Karakaian: more
- 6:07Sarah Karakaian: bookings
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- 6:10Sarah Karakaian: your
- 6:10Sarah Karakaian: income
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- 6:14Sarah Karakaian: There
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- 6:18Sarah Karakaian: listings
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- 6:22Sarah Karakaian: Annette,
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- 6:22Sarah Karakaian: this
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- 6:24Annette Grant: No.
- 6:24Annette Grant: Like
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- 6:34Annette Grant: And
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- 6:40Annette Grant: You
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- 6:41Annette Grant: I'm
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- 6:42Annette Grant: right
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- 6:43Annette Grant: an
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- 6:44Annette Grant: hacks.
- 6:45Sarah Karakaian: Yes.
- 6:45Annette Grant: but
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- 6:52Annette Grant: You
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- 6:54Annette Grant: and
- 6:55Annette Grant: review
- 6:56Annette Grant: those
- 6:56Annette Grant: policies
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- 6:57Annette Grant: we're
- 6:58Annette Grant: not
- 6:58Annette Grant: going
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- 7:02Sarah Karakaian: So
- 7:03Sarah Karakaian: there
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- 7:04Sarah Karakaian: something
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- 7:04Sarah Karakaian: I
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- 7:05Sarah Karakaian: lot
- 7:05Sarah Karakaian: of
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- 7:05Sarah Karakaian: who
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- 7:06Sarah Karakaian: maybe
- 7:06Sarah Karakaian: move
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- 7:06Sarah Karakaian: more
- 7:07Sarah Karakaian: moderate
- 7:07Sarah Karakaian: or
- 7:07Sarah Karakaian: strict
- 7:07Sarah Karakaian: policy,
- 7:08Sarah Karakaian: but
- 7:08Sarah Karakaian: they're
- 7:08Sarah Karakaian: afraid
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- 7:10Sarah Karakaian: won't
- 7:10Sarah Karakaian: book.
- 7:11Sarah Karakaian: Well,
- 7:11Sarah Karakaian: I
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- 7:13Sarah Karakaian: the
- 7:13Sarah Karakaian: listings
- 7:13Sarah Karakaian: that
- 7:13Sarah Karakaian: end
- 7:14Sarah Karakaian: up
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- 7:14Sarah Karakaian: the
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- 7:14Sarah Karakaian: page,
- 7:15Sarah Karakaian: more
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- 7:16Sarah Karakaian: 50%
- 7:17Sarah Karakaian: of
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- 7:19Sarah Karakaian: Meaning
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- 7:22Sarah Karakaian: You
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- 7:24Sarah Karakaian: your
- 7:24Sarah Karakaian: guests
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- 7:26Sarah Karakaian: they
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- 7:28Sarah Karakaian: policy,
- 7:29Sarah Karakaian: your
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- 7:33Sarah Karakaian: what's
- 7:33Sarah Karakaian: needed
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- 7:35Sarah Karakaian: right?
- 7:35Sarah Karakaian: Then
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- 7:38Sarah Karakaian: page
- 7:38Sarah Karakaian: of
- 7:39Sarah Karakaian: searches
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- 7:39Sarah Karakaian: other
- 7:39Sarah Karakaian: hosts
- 7:40Sarah Karakaian: who
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- 7:42Sarah Karakaian: policies.
- 7:43Sarah Karakaian: Here's
- 7:43Sarah Karakaian: what
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- 7:44Sarah Karakaian: You
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- 7:49Sarah Karakaian: what
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- 7:51Sarah Karakaian: Mm-hmm.
- 7:52Sarah Karakaian: And
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- 7:54Sarah Karakaian: doing
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- 7:57Sarah Karakaian: do
- 7:57Sarah Karakaian: what's
- 7:57Sarah Karakaian: best
- 7:58Sarah Karakaian: for
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- 7:58Sarah Karakaian: your
- 7:58Sarah Karakaian: business.
- 7:59Sarah Karakaian: If
- 7:59Sarah Karakaian: you
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- 8:00Sarah Karakaian: property
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- 8:02Sarah Karakaian: it
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- 8:03Sarah Karakaian: a,
- 8:03Sarah Karakaian: like
- 8:03Sarah Karakaian: your
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- 8:03Sarah Karakaian: window,
- 8:04Sarah Karakaian: like
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- 8:05Sarah Karakaian: a
- 8:05Sarah Karakaian: while
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- 8:06Sarah Karakaian: people
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- 8:06Sarah Karakaian: plan
- 8:06Sarah Karakaian: ahead
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- 8:07Sarah Karakaian: book
- 8:07Sarah Karakaian: it.
- 8:08Sarah Karakaian: And
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- 8:09Sarah Karakaian: close
- 8:10Sarah Karakaian: the
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- 8:10Sarah Karakaian: truly
- 8:11Sarah Karakaian: have
- 8:11Sarah Karakaian: a
- 8:11Sarah Karakaian: big
- 8:11Sarah Karakaian: financial
- 8:12Sarah Karakaian: impact
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- 8:13Sarah Karakaian: You
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- 8:14Sarah Karakaian: that
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- 8:15Sarah Karakaian: policy.
- 8:16Sarah Karakaian: Mm-hmm.
- 8:16Sarah Karakaian: However,
- 8:17Sarah Karakaian: we
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- 8:18Sarah Karakaian: in
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- 8:18Sarah Karakaian: market
- 8:19Sarah Karakaian: in
- 8:19Sarah Karakaian: downtown
- 8:19Sarah Karakaian: Columbus,
- 8:20Sarah Karakaian: in
- 8:20Sarah Karakaian: small
- 8:22Sarah Karakaian: one
- 8:22Sarah Karakaian: bedroom,
- 8:22Sarah Karakaian: two
- 8:23Sarah Karakaian: bedroom
- 8:23Sarah Karakaian: properties.
- 8:23Sarah Karakaian: They
- 8:23Sarah Karakaian: are
- 8:24Sarah Karakaian: easy
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- 8:25Sarah Karakaian: up
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- 8:28Sarah Karakaian: flexible
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- 8:29Sarah Karakaian: more
- 8:29Sarah Karakaian: moderate
- 8:30Sarah Karakaian: policies
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- 8:32Sarah Karakaian: impact
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- 8:33Sarah Karakaian: guest
- 8:33Sarah Karakaian: can't
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- 8:35Sarah Karakaian: So
- 8:36Sarah Karakaian: you
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- 8:37Sarah Karakaian: best
- 8:37Sarah Karakaian: for
- 8:37Sarah Karakaian: you
- 8:38Sarah Karakaian: and
- 8:38Sarah Karakaian: just
- 8:38Sarah Karakaian: know
- 8:39Sarah Karakaian: no
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- 8:40Sarah Karakaian: if
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- 8:40Sarah Karakaian: got
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- 8:42Sarah Karakaian: With
- 8:42Sarah Karakaian: pricing
- 8:43Sarah Karakaian: that's
- 8:43Sarah Karakaian: in
- 8:43Sarah Karakaian: line
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- 8:43Sarah Karakaian: market
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- 8:45Sarah Karakaian: a
- 8:45Sarah Karakaian: cancellation
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- 8:46Sarah Karakaian: sense.
- 8:47Sarah Karakaian: You
- 8:47Sarah Karakaian: have
- 8:47Sarah Karakaian: every
- 8:48Sarah Karakaian: opportunity
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- 8:49Sarah Karakaian: boosted
- 8:49Sarah Karakaian: by
- 8:49Sarah Karakaian: the
- 8:49Sarah Karakaian: Airbnb
- 8:50Sarah Karakaian: algorithm
- 8:50Sarah Karakaian: and
- 8:50Sarah Karakaian: end
- 8:50Sarah Karakaian: up
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- 8:51Sarah Karakaian: those
- 8:51Sarah Karakaian: first
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- 8:54Annette Grant: Let's
- 8:55Annette Grant: dig
- 8:55Annette Grant: into
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- 8:58Annette Grant: a
- 8:58Annette Grant: strict
- 8:58Annette Grant: cancellation
- 8:59Annette Grant: policy
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- 9:00Annette Grant: have
- 9:01Annette Grant: to
- 9:01Annette Grant: enforce.
- 9:02Annette Grant: Just
- 9:02Annette Grant: because
- 9:03Annette Grant: you
- 9:03Annette Grant: have
- 9:03Annette Grant: it
- 9:03Annette Grant: doesn't
- 9:04Annette Grant: mean
- 9:05Annette Grant: that,
- 9:05Annette Grant: I
- 9:05Annette Grant: mean,
- 9:05Annette Grant: yes,
- 9:06Annette Grant: it'll
- 9:06Annette Grant: be
- 9:06Annette Grant: enforced,
- 9:06Annette Grant: but
- 9:06Annette Grant: it
- 9:07Annette Grant: doesn't
- 9:07Annette Grant: mean
- 9:07Annette Grant: you're
- 9:07Annette Grant: not
- 9:07Annette Grant: gonna
- 9:07Annette Grant: have
- 9:08Annette Grant: guests,
- 9:10Annette Grant: they're
- 9:10Annette Grant: gonna
- 9:10Annette Grant: ask
- 9:10Annette Grant: you.
- 9:11Annette Grant: For
- 9:11Annette Grant: a
- 9:11Annette Grant: refund,
- 9:12Annette Grant: ask
- 9:12Annette Grant: you
- 9:12Annette Grant: for
- 9:12Annette Grant: a
- 9:13Annette Grant: more
- 9:13Annette Grant: flexible
- 9:13Annette Grant: policy.
- 9:15Sarah Karakaian: I
- 9:15Sarah Karakaian: mean,
- 9:15Sarah Karakaian: that
- 9:16Sarah Karakaian: goes
- 9:16Sarah Karakaian: for
- 9:16Sarah Karakaian: like
- 9:16Sarah Karakaian: any
- 9:17Sarah Karakaian: rule
- 9:17Sarah Karakaian: you
- 9:17Sarah Karakaian: set,
- 9:18Sarah Karakaian: right?
- 9:18Annette Grant: Exact
- 9:18Annette Grant: act.
- 9:19Annette Grant: Every
- 9:19Annette Grant: single
- 9:20Annette Grant: rule,
- 9:20Annette Grant: there's
- 9:20Annette Grant: going
- 9:20Annette Grant: to
- 9:20Annette Grant: be
- 9:21Annette Grant: someone
- 9:21Annette Grant: that
- 9:21Annette Grant: wants
- 9:21Annette Grant: to
- 9:21Annette Grant: get
- 9:21Annette Grant: up.
- 9:21Annette Grant: You're
- 9:21Sarah Karakaian: not
- 9:21Sarah Karakaian: pet
- 9:22Sarah Karakaian: friendly,
- 9:22Sarah Karakaian: they're
- 9:22Sarah Karakaian: gonna
- 9:22Sarah Karakaian: ask
- 9:22Sarah Karakaian: you
- 9:23Sarah Karakaian: anyway.
- 9:23Sarah Karakaian: Yeah,
- 9:23Sarah Karakaian: right.
- 9:23Sarah Karakaian: Like,
- 9:24Annette Grant: yeah.
- 9:24Annette Grant: Let's
- 9:25Annette Grant: talk
- 9:25Annette Grant: about
- 9:25Annette Grant: some
- 9:25Annette Grant: refund
- 9:26Annette Grant: specific
- 9:28Annette Grant: situations.
- 9:29Annette Grant: Number
- 9:29Annette Grant: one,
- 9:30Annette Grant: maybe
- 9:30Annette Grant: you're
- 9:30Annette Grant: in
- 9:30Annette Grant: a
- 9:31Annette Grant: ski
- 9:31Annette Grant: town
- 9:31Annette Grant: and
- 9:32Annette Grant: it
- 9:32Annette Grant: forgot
- 9:32Annette Grant: to
- 9:32Annette Grant: snow,
- 9:34Annette Grant: alright?
- 9:34Annette Grant: And
- 9:35Annette Grant: they're
- 9:35Annette Grant: not
- 9:35Annette Grant: able
- 9:35Annette Grant: to
- 9:36Annette Grant: ski.
- 9:37Annette Grant: Uh,
- 9:37Annette Grant: another
- 9:37Annette Grant: one,
- 9:37Annette Grant: maybe
- 9:38Annette Grant: you're
- 9:38Annette Grant: in
- 9:38Annette Grant: a
- 9:38Annette Grant: beach
- 9:38Annette Grant: town
- 9:39Annette Grant: and
- 9:39Annette Grant: there's
- 9:39Annette Grant: a
- 9:39Annette Grant: hurricane
- 9:41Annette Grant: coming
- 9:41Annette Grant: through
- 9:41Annette Grant: and
- 9:41Annette Grant: they're
- 9:41Annette Grant: scared
- 9:42Annette Grant: of
- 9:42Annette Grant: the
- 9:43Annette Grant: hurricane
- 9:43Annette Grant: and
- 9:43Annette Grant: rightfully
- 9:44Annette Grant: so,
- 9:45Annette Grant: and
- 9:45Annette Grant: we
- 9:45Annette Grant: don't
- 9:46Annette Grant: really
- 9:46Annette Grant: wanna
- 9:46Annette Grant: talk
- 9:46Annette Grant: a.
- 9:47Annette Grant: Too
- 9:47Annette Grant: long
- 9:47Annette Grant: about
- 9:48Annette Grant: these
- 9:48Annette Grant: topics,
- 9:48Annette Grant: but
- 9:48Annette Grant: these
- 9:49Annette Grant: are
- 9:49Annette Grant: real
- 9:49Annette Grant: life,
- 9:49Annette Grant: life
- 9:50Annette Grant: things
- 9:50Annette Grant: that
- 9:50Annette Grant: happen.
- 9:51Annette Grant: There
- 9:51Annette Grant: might
- 9:51Annette Grant: be
- 9:51Annette Grant: a
- 9:51Annette Grant: death
- 9:52Annette Grant: in
- 9:52Annette Grant: the
- 9:52Annette Grant: family.
- 9:52Annette Grant: Yeah.
- 9:53Annette Grant: Uh,
- 9:53Annette Grant: you
- 9:53Annette Grant: know,
- 9:53Annette Grant: maybe
- 9:53Annette Grant: someone's
- 9:54Annette Grant: just
- 9:54Annette Grant: got
- 9:54Annette Grant: a
- 9:54Annette Grant: sudden
- 9:54Annette Grant: illness,
- 9:55Annette Grant: can't
- 9:55Annette Grant: make
- 9:55Annette Grant: it
- 9:56Annette Grant: on
- 9:56Annette Grant: the
- 9:56Annette Grant: trip.
- 9:57Annette Grant: Car
- 9:57Annette Grant: broke
- 9:58Annette Grant: down.
- 9:58Annette Grant: Maybe
- 9:59Annette Grant: again,
- 9:59Annette Grant: maybe
- 9:59Annette Grant: a
- 9:59Annette Grant: flight
- 10:00Annette Grant: got
- 10:00Annette Grant: canceled.
- 10:01Annette Grant: There
- 10:01Annette Grant: are
- 10:01Annette Grant: so
- 10:02Annette Grant: many
- 10:02Annette Grant: things
- 10:03Annette Grant: that
- 10:03Annette Grant: can
- 10:03Annette Grant: happen
- 10:04Annette Grant: as
- 10:04Annette Grant: us
- 10:05Annette Grant: being
- 10:05Annette Grant: humans,
- 10:06Annette Grant: lifeing,
- 10:06Annette Grant: that
- 10:07Annette Grant: you
- 10:07Annette Grant: need
- 10:07Annette Grant: to
- 10:07Annette Grant: be
- 10:08Annette Grant: prepared
- 10:08Annette Grant: as
- 10:08Annette Grant: a
- 10:08Annette Grant: host.
- 10:09Annette Grant: To
- 10:10Annette Grant: have
- 10:10Annette Grant: these
- 10:10Annette Grant: inquiries
- 10:11Annette Grant: come,
- 10:12Annette Grant: you
- 10:12Annette Grant: know,
- 10:12Annette Grant: come,
- 10:13Annette Grant: come
- 10:13Annette Grant: at
- 10:13Annette Grant: you
- 10:13Annette Grant: and
- 10:13Annette Grant: want
- 10:14Annette Grant: that
- 10:14Annette Grant: flexible
- 10:16Annette Grant: refund,
- 10:16Annette Grant: even
- 10:16Annette Grant: if
- 10:16Annette Grant: you've
- 10:17Annette Grant: set
- 10:17Annette Grant: the
- 10:17Annette Grant: strict
- 10:17Annette Grant: refund.
- 10:18Sarah Karakaian: So
- 10:18Sarah Karakaian: let
- 10:19Sarah Karakaian: this
- 10:20Sarah Karakaian: today,
- 10:21Sarah Karakaian: this
- 10:21Sarah Karakaian: discussion,
- 10:23Sarah Karakaian: let
- 10:23Sarah Karakaian: it
- 10:23Sarah Karakaian: be
- 10:23Sarah Karakaian: that
- 10:24Sarah Karakaian: time
- 10:24Sarah Karakaian: in
- 10:24Sarah Karakaian: your
- 10:24Sarah Karakaian: life,
- 10:25Sarah Karakaian: that
- 10:25Sarah Karakaian: space
- 10:26Sarah Karakaian: as
- 10:26Sarah Karakaian: a
- 10:26Sarah Karakaian: host
- 10:26Sarah Karakaian: to
- 10:26Sarah Karakaian: make
- 10:27Sarah Karakaian: these
- 10:27Sarah Karakaian: decisions.
- 10:28Sarah Karakaian: When
- 10:28Sarah Karakaian: these
- 10:28Sarah Karakaian: questions
- 10:29Sarah Karakaian: come
- 10:29Sarah Karakaian: to
- 10:29Sarah Karakaian: you
- 10:30Sarah Karakaian: to
- 10:30Sarah Karakaian: break
- 10:30Sarah Karakaian: your
- 10:30Sarah Karakaian: cancellation
- 10:31Sarah Karakaian: policy,
- 10:31Sarah Karakaian: this
- 10:31Sarah Karakaian: is
- 10:31Sarah Karakaian: whether
- 10:32Sarah Karakaian: you're
- 10:32Sarah Karakaian: a
- 10:32Sarah Karakaian: moderate
- 10:32Sarah Karakaian: policy
- 10:33Sarah Karakaian: or
- 10:33Sarah Karakaian: even
- 10:34Sarah Karakaian: if
- 10:34Sarah Karakaian: you're
- 10:34Sarah Karakaian: flexible
- 10:34Sarah Karakaian: and
- 10:34Sarah Karakaian: they're
- 10:35Sarah Karakaian: trying
- 10:35Sarah Karakaian: to
- 10:35Sarah Karakaian: cancel
- 10:35Sarah Karakaian: hours
- 10:36Sarah Karakaian: before
- 10:36Sarah Karakaian: arrival.
- 10:36Sarah Karakaian: Right?
- 10:36Sarah Karakaian: Exactly.
- 10:37Sarah Karakaian: Which
- 10:37Sarah Karakaian: has
- 10:37Sarah Karakaian: happened.
- 10:38Sarah Karakaian: You
- 10:38Sarah Karakaian: should
- 10:38Sarah Karakaian: still
- 10:38Sarah Karakaian: prepare
- 10:39Sarah Karakaian: yourself.
- 10:39Sarah Karakaian: Are
- 10:39Sarah Karakaian: you
- 10:39Sarah Karakaian: going
- 10:40Sarah Karakaian: to
- 10:40Sarah Karakaian: stand
- 10:40Sarah Karakaian: firm?
- 10:42Sarah Karakaian: Are
- 10:42Sarah Karakaian: you
- 10:42Sarah Karakaian: going
- 10:42Sarah Karakaian: to
- 10:43Sarah Karakaian: bend
- 10:44Sarah Karakaian: the
- 10:44Sarah Karakaian: rules?
- 10:45Sarah Karakaian: Or
- 10:45Sarah Karakaian: maybe
- 10:46Sarah Karakaian: you'll
- 10:46Sarah Karakaian: do
- 10:46Sarah Karakaian: like
- 10:46Sarah Karakaian: a,
- 10:46Sarah Karakaian: a
- 10:46Sarah Karakaian: mixture
- 10:47Sarah Karakaian: of
- 10:47Sarah Karakaian: both
- 10:47Sarah Karakaian: of.
- 10:48Sarah Karakaian: What
- 10:48Sarah Karakaian: we
- 10:48Sarah Karakaian: can
- 10:49Sarah Karakaian: do
- 10:49Sarah Karakaian: is
- 10:49Sarah Karakaian: offer
- 10:49Sarah Karakaian: you
- 10:50Sarah Karakaian: a
- 10:50Sarah Karakaian: discount
- 10:51Sarah Karakaian: on
- 10:51Sarah Karakaian: a
- 10:51Sarah Karakaian: future
- 10:52Sarah Karakaian: stay
- 10:52Sarah Karakaian: with
- 10:52Sarah Karakaian: us.
- 10:53Sarah Karakaian: Right.
- 10:53Sarah Karakaian: Some
- 10:53Sarah Karakaian: sort
- 10:54Sarah Karakaian: of
- 10:54Sarah Karakaian: credit
- 10:54Sarah Karakaian: on
- 10:54Sarah Karakaian: a
- 10:54Sarah Karakaian: future,
- 10:55Sarah Karakaian: stay
- 10:55Sarah Karakaian: with
- 10:55Sarah Karakaian: us.
- 10:56Sarah Karakaian: Mm-hmm.
- 10:56Sarah Karakaian: And
- 10:56Sarah Karakaian: here's
- 10:56Sarah Karakaian: what
- 10:56Sarah Karakaian: I
- 10:56Sarah Karakaian: can
- 10:57Sarah Karakaian: tell
- 10:57Sarah Karakaian: you
- 10:57Sarah Karakaian: too,
- 10:58Sarah Karakaian: even
- 10:58Sarah Karakaian: if
- 10:58Sarah Karakaian: you
- 10:58Sarah Karakaian: decide
- 10:59Sarah Karakaian: on,
- 10:59Sarah Karakaian: on
- 10:59Sarah Karakaian: what
- 11:00Sarah Karakaian: your
- 11:00Sarah Karakaian: policy
- 11:00Sarah Karakaian: is
- 11:01Sarah Karakaian: for
- 11:01Sarah Karakaian: your
- 11:01Sarah Karakaian: company.
- 11:02Sarah Karakaian: There
- 11:02Sarah Karakaian: might
- 11:03Sarah Karakaian: be
- 11:03Sarah Karakaian: a
- 11:03Sarah Karakaian: scenario
- 11:03Sarah Karakaian: that
- 11:03Sarah Karakaian: pops
- 11:04Sarah Karakaian: up
- 11:04Sarah Karakaian: where
- 11:04Sarah Karakaian: it's
- 11:05Sarah Karakaian: your
- 11:05Sarah Karakaian: policy
- 11:05Sarah Karakaian: to
- 11:05Sarah Karakaian: stand
- 11:06Sarah Karakaian: firm,
- 11:06Sarah Karakaian: but
- 11:07Sarah Karakaian: something
- 11:07Sarah Karakaian: in
- 11:07Sarah Karakaian: your
- 11:07Sarah Karakaian: gut
- 11:08Sarah Karakaian: tells
- 11:08Sarah Karakaian: you
- 11:09Sarah Karakaian: to
- 11:09Sarah Karakaian: bend
- 11:09Sarah Karakaian: the
- 11:10Sarah Karakaian: rules
- 11:10Sarah Karakaian: a
- 11:10Sarah Karakaian: little
- 11:10Sarah Karakaian: bit.
- 11:11Sarah Karakaian: Right?
- 11:11Sarah Karakaian: But
- 11:12Sarah Karakaian: anyone
- 11:12Sarah Karakaian: listing
- 11:12Sarah Karakaian: out
- 11:13Sarah Karakaian: there
- 11:13Sarah Karakaian: right
- 11:13Sarah Karakaian: now
- 11:13Sarah Karakaian: who,
- 11:14Sarah Karakaian: maybe
- 11:14Sarah Karakaian: you're
- 11:14Sarah Karakaian: running
- 11:15Sarah Karakaian: a
- 11:15Sarah Karakaian: co-hosting
- 11:15Sarah Karakaian: business
- 11:16Sarah Karakaian: or
- 11:16Sarah Karakaian: a
- 11:16Sarah Karakaian: property
- 11:16Sarah Karakaian: management
- 11:17Sarah Karakaian: business,
- 11:17Sarah Karakaian: and
- 11:18Sarah Karakaian: now
- 11:18Sarah Karakaian: you've
- 11:18Sarah Karakaian: got
- 11:18Sarah Karakaian: people
- 11:19Sarah Karakaian: who
- 11:19Sarah Karakaian: help
- 11:19Sarah Karakaian: you
- 11:19Sarah Karakaian: with
- 11:20Sarah Karakaian: reservations.
- 11:21Sarah Karakaian: You
- 11:21Sarah Karakaian: don't
- 11:21Sarah Karakaian: wanna
- 11:22Sarah Karakaian: leave
- 11:22Sarah Karakaian: them
- 11:22Sarah Karakaian: stranded
- 11:22Sarah Karakaian: on
- 11:23Sarah Karakaian: making
- 11:23Sarah Karakaian: a
- 11:23Sarah Karakaian: decision
- 11:23Sarah Karakaian: where
- 11:24Sarah Karakaian: they
- 11:24Sarah Karakaian: have
- 11:24Sarah Karakaian: to
- 11:24Sarah Karakaian: get
- 11:24Sarah Karakaian: ahold
- 11:24Sarah Karakaian: of
- 11:25Sarah Karakaian: you
- 11:25Sarah Karakaian: mm-hmm.
- 11:25Sarah Karakaian: To
- 11:26Sarah Karakaian: make
- 11:26Sarah Karakaian: that
- 11:26Sarah Karakaian: call.
- 11:27Sarah Karakaian: And
- 11:27Sarah Karakaian: so
- 11:28Sarah Karakaian: having
- 11:28Sarah Karakaian: maybe
- 11:28Sarah Karakaian: a
- 11:28Sarah Karakaian: decision
- 11:29Sarah Karakaian: tree
- 11:30Sarah Karakaian: for
- 11:30Sarah Karakaian: your
- 11:30Sarah Karakaian: team.
- 11:31Sarah Karakaian: Because
- 11:31Sarah Karakaian: it's
- 11:31Sarah Karakaian: not
- 11:31Sarah Karakaian: it.
- 11:32Sarah Karakaian: It
- 11:32Sarah Karakaian: could
- 11:32Sarah Karakaian: be
- 11:32Sarah Karakaian: as
- 11:33Sarah Karakaian: simple
- 11:33Sarah Karakaian: as
- 11:33Sarah Karakaian: black
- 11:33Sarah Karakaian: and
- 11:33Sarah Karakaian: white,
- 11:34Sarah Karakaian: right?
- 11:34Sarah Karakaian: Whether
- 11:34Sarah Karakaian: we're
- 11:34Sarah Karakaian: strict
- 11:35Sarah Karakaian: or
- 11:35Sarah Karakaian: we
- 11:35Sarah Karakaian: bend
- 11:35Sarah Karakaian: the
- 11:35Sarah Karakaian: rules,
- 11:36Sarah Karakaian: or
- 11:36Sarah Karakaian: maybe
- 11:36Sarah Karakaian: it
- 11:37Sarah Karakaian: is
- 11:37Sarah Karakaian: a
- 11:37Sarah Karakaian: little
- 11:37Sarah Karakaian: bit
- 11:37Sarah Karakaian: more
- 11:37Sarah Karakaian: flexible,
- 11:38Sarah Karakaian: where
- 11:38Sarah Karakaian: depending
- 11:38Sarah Karakaian: on
- 11:39Sarah Karakaian: the
- 11:39Sarah Karakaian: story
- 11:39Sarah Karakaian: they
- 11:40Sarah Karakaian: give
- 11:40Sarah Karakaian: you
- 11:40Sarah Karakaian: and
- 11:40Sarah Karakaian: the
- 11:40Sarah Karakaian: timeframe
- 11:41Sarah Karakaian: before
- 11:41Sarah Karakaian: the
- 11:42Sarah Karakaian: stay
- 11:42Sarah Karakaian: or
- 11:42Sarah Karakaian: maybe
- 11:42Sarah Karakaian: the
- 11:42Sarah Karakaian: amount
- 11:43Sarah Karakaian: of
- 11:43Sarah Karakaian: revenue
- 11:43Sarah Karakaian: that
- 11:44Sarah Karakaian: is
- 11:44Sarah Karakaian: on
- 11:44Sarah Karakaian: the
- 11:44Sarah Karakaian: line,
- 11:44Sarah Karakaian: whatever
- 11:45Sarah Karakaian: that
- 11:45Sarah Karakaian: might
- 11:45Sarah Karakaian: be
- 11:45Sarah Karakaian: for
- 11:45Sarah Karakaian: you
- 11:45Sarah Karakaian: and
- 11:46Sarah Karakaian: your
- 11:46Sarah Karakaian: business,
- 11:47Sarah Karakaian: develop
- 11:47Sarah Karakaian: a
- 11:48Sarah Karakaian: decision
- 11:48Sarah Karakaian: tree
- 11:48Sarah Karakaian: as
- 11:49Sarah Karakaian: best
- 11:49Sarah Karakaian: as
- 11:49Sarah Karakaian: you
- 11:49Sarah Karakaian: can
- 11:50Sarah Karakaian: to
- 11:50Sarah Karakaian: empower
- 11:50Sarah Karakaian: your
- 11:51Sarah Karakaian: team
- 11:52Sarah Karakaian: to
- 11:52Sarah Karakaian: make
- 11:52Sarah Karakaian: the
- 11:52Sarah Karakaian: call
- 11:53Sarah Karakaian: for
- 11:53Sarah Karakaian: you.
- 11:54Annette Grant: And
- 11:55Annette Grant: again,
- 11:55Annette Grant: let's
- 11:56Annette Grant: get
- 11:56Annette Grant: to
- 11:56Annette Grant: that
- 11:56Annette Grant: reality.
- 11:56Annette Grant: You
- 11:57Annette Grant: may
- 11:57Annette Grant: have.
- 11:58Annette Grant: Your
- 11:59Annette Grant: decision
- 11:59Annette Grant: tree,
- 11:59Annette Grant: you
- 11:59Annette Grant: know
- 12:00Annette Grant: that
- 12:00Annette Grant: we're
- 12:00Annette Grant: gonna
- 12:00Annette Grant: stick,
- 12:01Annette Grant: we're
- 12:01Annette Grant: gonna
- 12:01Annette Grant: stick
- 12:01Annette Grant: to
- 12:02Annette Grant: our
- 12:02Annette Grant: plan
- 12:03Annette Grant: and
- 12:03Annette Grant: be
- 12:03Annette Grant: prepared.
- 12:04Annette Grant: You
- 12:04Annette Grant: could
- 12:04Annette Grant: have
- 12:05Annette Grant: a,
- 12:05Annette Grant: if
- 12:05Annette Grant: you
- 12:05Annette Grant: stick
- 12:06Annette Grant: to
- 12:06Annette Grant: your
- 12:06Annette Grant: plan,
- 12:06Annette Grant: stick
- 12:06Annette Grant: to
- 12:06Annette Grant: your
- 12:07Annette Grant: policy,
- 12:09Annette Grant: the
- 12:09Annette Grant: guests
- 12:09Annette Grant: could
- 12:09Annette Grant: come
- 12:09Annette Grant: back
- 12:10Annette Grant: with
- 12:10Annette Grant: an
- 12:10Annette Grant: emotional
- 12:11Annette Grant: appeal.
- 12:12Annette Grant: They
- 12:13Annette Grant: still
- 12:13Annette Grant: don't
- 12:13Annette Grant: like
- 12:14Annette Grant: your
- 12:14Annette Grant: an
- 12:14Annette Grant: don't
- 12:14Annette Grant: like
- 12:14Annette Grant: your
- 12:15Annette Grant: answer.
- 12:16Annette Grant: They
- 12:16Annette Grant: could
- 12:17Annette Grant: really,
- 12:18Annette Grant: really
- 12:18Annette Grant: dig
- 12:19Annette Grant: in,
- 12:19Annette Grant: you
- 12:19Annette Grant: know,
- 12:19Annette Grant: like,
- 12:20Annette Grant: how
- 12:20Annette Grant: can
- 12:20Annette Grant: you
- 12:20Annette Grant: live
- 12:20Annette Grant: with
- 12:21Annette Grant: yourself?
- 12:21Annette Grant: This
- 12:21Annette Grant: is
- 12:22Annette Grant: my
- 12:22Annette Grant: hard
- 12:22Annette Grant: earned
- 12:22Annette Grant: money.
- 12:22Annette Grant: Or
- 12:23Annette Grant: maybe,
- 12:23Annette Grant: you
- 12:23Annette Grant: know,
- 12:23Annette Grant: again,
- 12:23Annette Grant: there
- 12:24Annette Grant: was,
- 12:24Annette Grant: whatever
- 12:25Annette Grant: the
- 12:25Annette Grant: circumstance
- 12:25Annette Grant: might
- 12:25Annette Grant: be,
- 12:26Annette Grant: you
- 12:26Annette Grant: have
- 12:27Annette Grant: to
- 12:27Annette Grant: be
- 12:27Annette Grant: prepared
- 12:28Annette Grant: that
- 12:28Annette Grant: just
- 12:29Annette Grant: standing
- 12:30Annette Grant: firm
- 12:30Annette Grant: in
- 12:30Annette Grant: whatever
- 12:30Annette Grant: your
- 12:30Annette Grant: cancellation
- 12:31Annette Grant: policy
- 12:31Annette Grant: is
- 12:31Annette Grant: doesn't
- 12:32Annette Grant: mean
- 12:33Annette Grant: the,
- 12:33Annette Grant: the
- 12:33Annette Grant: guest
- 12:33Annette Grant: is
- 12:33Annette Grant: gonna
- 12:34Annette Grant: say,
- 12:34Annette Grant: okay,
- 12:35Annette Grant: thank
- 12:35Annette Grant: you.
- 12:35Annette Grant: Sometimes
- 12:36Annette Grant: they
- 12:36Annette Grant: might,
- 12:36Annette Grant: but
- 12:37Annette Grant: be
- 12:37Annette Grant: prepared
- 12:38Annette Grant: for
- 12:38Annette Grant: those
- 12:38Annette Grant: emotional
- 12:39Annette Grant: appeals
- 12:40Annette Grant: and
- 12:40Annette Grant: they
- 12:40Annette Grant: can
- 12:40Annette Grant: get.
- 12:41Annette Grant: Real.
- 12:41Annette Grant: So
- 12:41Annette Grant: we
- 12:42Annette Grant: wanna
- 12:42Annette Grant: give
- 12:42Annette Grant: you
- 12:42Annette Grant: some
- 12:42Annette Grant: scenarios
- 12:43Annette Grant: Yeah.
- 12:43Annette Grant: Where
- 12:43Annette Grant: we've
- 12:43Annette Grant: held
- 12:44Annette Grant: firm,
- 12:45Annette Grant: um,
- 12:46Annette Grant: for,
- 12:46Annette Grant: because
- 12:46Annette Grant: they
- 12:46Annette Grant: can
- 12:46Annette Grant: still
- 12:47Annette Grant: leave
- 12:47Annette Grant: you
- 12:47Annette Grant: a
- 12:47Annette Grant: review.
- 12:48Annette Grant: Alright.
- 12:48Annette Grant: And
- 12:48Annette Grant: we
- 12:48Annette Grant: know
- 12:49Annette Grant: a
- 12:49Annette Grant: lot
- 12:49Annette Grant: of
- 12:49Annette Grant: people
- 12:50Annette Grant: hosts
- 12:50Annette Grant: get
- 12:50Annette Grant: really
- 12:51Annette Grant: nervous
- 12:51Annette Grant: about
- 12:51Annette Grant: people
- 12:52Annette Grant: holding,
- 12:52Annette Grant: like
- 12:52Annette Grant: the
- 12:52Annette Grant: reviews
- 12:53Annette Grant: hostage.
- 12:53Annette Grant: So
- 12:54Annette Grant: for
- 12:54Annette Grant: instance,
- 12:55Annette Grant: um,
- 12:56Annette Grant: the
- 12:56Annette Grant: boss,
- 12:56Annette Grant: Bruce
- 12:57Annette Grant: Springsteen,
- 12:58Annette Grant: had
- 12:59Annette Grant: a
- 12:59Annette Grant: concert
- 12:59Annette Grant: coming
- 12:59Annette Grant: to
- 12:59Annette Grant: town
- 13:00Annette Grant: and
- 13:01Annette Grant: it
- 13:01Annette Grant: was
- 13:01Annette Grant: a
- 13:02Annette Grant: week
- 13:02Annette Grant: day
- 13:03Annette Grant: performance.
- 13:04Annette Grant: And
- 13:05Annette Grant: again,
- 13:05Annette Grant: our
- 13:05Annette Grant: properties
- 13:06Annette Grant: really
- 13:06Annette Grant: cater
- 13:07Annette Grant: to
- 13:07Annette Grant: couples.
- 13:08Annette Grant: They
- 13:08Annette Grant: were,
- 13:08Annette Grant: we
- 13:08Annette Grant: were
- 13:08Annette Grant: fully
- 13:08Annette Grant: booked
- 13:09Annette Grant: with
- 13:09Annette Grant: all
- 13:09Annette Grant: these
- 13:09Annette Grant: couples
- 13:10Annette Grant: coming
- 13:10Annette Grant: to
- 13:10Annette Grant: town
- 13:11Annette Grant: to
- 13:11Annette Grant: see
- 13:11Annette Grant: the
- 13:11Annette Grant: boss,
- 13:12Annette Grant: you
- 13:12Annette Grant: know,
- 13:12Annette Grant: see
- 13:12Annette Grant: him,
- 13:13Annette Grant: uh,
- 13:13Annette Grant: in
- 13:13Annette Grant: concert
- 13:14Annette Grant: and
- 13:15Annette Grant: he
- 13:15Annette Grant: canceled
- 13:16Annette Grant: day
- 13:16Annette Grant: off,
- 13:16Annette Grant: off,
- 13:17Annette Grant: day
- 13:17Annette Grant: off.
- 13:18Sarah Karakaian: Like
- 13:18Sarah Karakaian: people
- 13:18Sarah Karakaian: were
- 13:18Sarah Karakaian: driving
- 13:19Sarah Karakaian: to
- 13:19Sarah Karakaian: town,
- 13:19Annette Grant: like
- 13:20Annette Grant: they
- 13:20Annette Grant: were
- 13:20Annette Grant: like
- 13:20Annette Grant: en
- 13:20Annette Grant: route
- 13:21Annette Grant: when
- 13:21Annette Grant: he
- 13:22Annette Grant: unfortunately
- 13:22Annette Grant: had
- 13:22Annette Grant: to
- 13:22Annette Grant: cancel
- 13:23Annette Grant: and.
- 13:25Annette Grant: That
- 13:25Annette Grant: was
- 13:25Annette Grant: when
- 13:26Annette Grant: we
- 13:26Annette Grant: stuck
- 13:27Annette Grant: to,
- 13:27Annette Grant: we
- 13:27Annette Grant: decided
- 13:27Annette Grant: to
- 13:27Annette Grant: stick
- 13:28Annette Grant: to
- 13:28Annette Grant: our,
- 13:28Annette Grant: stick
- 13:29Annette Grant: to
- 13:29Annette Grant: the
- 13:29Annette Grant: policy.
- 13:29Annette Grant: Yeah.
- 13:29Annette Grant: That
- 13:29Annette Grant: was
- 13:30Annette Grant: so
- 13:30Annette Grant: out
- 13:30Annette Grant: of
- 13:30Annette Grant: our
- 13:31Annette Grant: control.
- 13:32Annette Grant: It
- 13:32Annette Grant: wasn't
- 13:32Annette Grant: Mother
- 13:32Annette Grant: Nature,
- 13:33Annette Grant: it
- 13:33Annette Grant: was
- 13:33Annette Grant: actually
- 13:33Annette Grant: the
- 13:33Annette Grant: performer.
- 13:34Annette Grant: And
- 13:34Annette Grant: a
- 13:34Annette Grant: lot
- 13:35Annette Grant: of
- 13:35Annette Grant: those
- 13:35Annette Grant: folks,
- 13:35Annette Grant: you
- 13:35Annette Grant: know,
- 13:36Annette Grant: of
- 13:36Annette Grant: course
- 13:36Annette Grant: they
- 13:36Annette Grant: asked,
- 13:37Annette Grant: but
- 13:37Annette Grant: then
- 13:37Annette Grant: they,
- 13:38Annette Grant: they
- 13:38Annette Grant: turned
- 13:38Annette Grant: their
- 13:38Annette Grant: frown
- 13:38Annette Grant: upside
- 13:39Annette Grant: down
- 13:39Annette Grant: like,
- 13:39Annette Grant: you
- 13:39Annette Grant: know
- 13:39Annette Grant: what,
- 13:39Annette Grant: we're
- 13:40Annette Grant: still
- 13:40Annette Grant: gonna
- 13:40Annette Grant: come,
- 13:40Annette Grant: we're
- 13:40Annette Grant: still
- 13:41Annette Grant: gonna
- 13:41Annette Grant: go
- 13:41Annette Grant: out
- 13:41Annette Grant: to
- 13:41Annette Grant: dinner.
- 13:42Annette Grant: We're
- 13:42Annette Grant: still
- 13:42Annette Grant: gonna
- 13:42Annette Grant: have
- 13:43Annette Grant: a
- 13:43Annette Grant: good
- 13:43Annette Grant: time.
- 13:43Annette Grant: So
- 13:43Annette Grant: a
- 13:43Annette Grant: lot
- 13:44Annette Grant: of
- 13:44Annette Grant: them,
- 13:44Annette Grant: we
- 13:44Annette Grant: could
- 13:44Annette Grant: still
- 13:45Annette Grant: just
- 13:45Annette Grant: say
- 13:46Annette Grant: hold
- 13:46Annette Grant: firm,
- 13:46Annette Grant: and
- 13:47Annette Grant: they
- 13:47Annette Grant: were
- 13:47Annette Grant: just
- 13:48Annette Grant: good
- 13:48Annette Grant: with
- 13:48Annette Grant: it.
- 13:48Sarah Karakaian: And
- 13:48Sarah Karakaian: I
- 13:49Sarah Karakaian: can
- 13:49Sarah Karakaian: tell
- 13:49Sarah Karakaian: you
- 13:49Sarah Karakaian: the
- 13:49Sarah Karakaian: decision
- 13:49Sarah Karakaian: tree
- 13:50Sarah Karakaian: on
- 13:50Sarah Karakaian: that
- 13:50Sarah Karakaian: one
- 13:50Sarah Karakaian: was.
- 13:51Sarah Karakaian: It
- 13:51Sarah Karakaian: was
- 13:51Sarah Karakaian: such
- 13:52Sarah Karakaian: a
- 13:52Sarah Karakaian: big
- 13:52Sarah Karakaian: concert
- 13:52Sarah Karakaian: that
- 13:53Sarah Karakaian: I
- 13:53Sarah Karakaian: feel
- 13:53Sarah Karakaian: we
- 13:53Sarah Karakaian: were
- 13:54Sarah Karakaian: a
- 13:54Sarah Karakaian: hundred
- 13:54Sarah Karakaian: percent
- 13:54Sarah Karakaian: booked
- 13:55Sarah Karakaian: across,
- 13:55Sarah Karakaian: you
- 13:55Sarah Karakaian: know,
- 13:55Sarah Karakaian: some
- 13:56Sarah Karakaian: 30,
- 13:56Sarah Karakaian: 40
- 13:56Sarah Karakaian: properties
- 13:57Sarah Karakaian: and
- 13:58Sarah Karakaian: every
- 13:58Sarah Karakaian: reservation
- 13:59Sarah Karakaian: that
- 13:59Sarah Karakaian: night
- 14:00Sarah Karakaian: would've
- 14:00Sarah Karakaian: been
- 14:00Sarah Karakaian: like,
- 14:01Sarah Karakaian: our
- 14:01Sarah Karakaian: entire
- 14:01Sarah Karakaian: portfolio
- 14:02Sarah Karakaian: would've
- 14:02Sarah Karakaian: been
- 14:02Sarah Karakaian: at
- 14:02Sarah Karakaian: 0%.
- 14:03Sarah Karakaian: Mm-hmm.
- 14:03Sarah Karakaian: And
- 14:03Sarah Karakaian: that
- 14:04Sarah Karakaian: kind
- 14:04Sarah Karakaian: of
- 14:04Sarah Karakaian: loss,
- 14:05Sarah Karakaian: we
- 14:05Sarah Karakaian: could
- 14:05Sarah Karakaian: not
- 14:06Sarah Karakaian: take
- 14:06Sarah Karakaian: on,
- 14:07Sarah Karakaian: right?
- 14:07Sarah Karakaian: So
- 14:07Sarah Karakaian: that
- 14:07Sarah Karakaian: you
- 14:08Sarah Karakaian: know,
- 14:08Sarah Karakaian: it,
- 14:08Sarah Karakaian: it's,
- 14:08Sarah Karakaian: it's
- 14:08Sarah Karakaian: that
- 14:09Sarah Karakaian: revenue
- 14:09Sarah Karakaian: impact
- 14:10Sarah Karakaian: where
- 14:10Sarah Karakaian: that
- 14:10Sarah Karakaian: might
- 14:10Sarah Karakaian: help
- 14:11Sarah Karakaian: you
- 14:11Sarah Karakaian: decide
- 14:11Sarah Karakaian: what
- 14:11Sarah Karakaian: you
- 14:11Sarah Karakaian: can
- 14:12Sarah Karakaian: and
- 14:12Sarah Karakaian: cannot
- 14:12Sarah Karakaian: do.
- 14:13Sarah Karakaian: But
- 14:13Sarah Karakaian: I
- 14:13Sarah Karakaian: pro
- 14:13Sarah Karakaian: like
- 14:14Sarah Karakaian: we
- 14:14Sarah Karakaian: are
- 14:14Sarah Karakaian: honest
- 14:14Sarah Karakaian: with
- 14:14Sarah Karakaian: you,
- 14:14Sarah Karakaian: like
- 14:15Sarah Karakaian: no
- 14:15Sarah Karakaian: one
- 14:16Sarah Karakaian: left
- 14:16Sarah Karakaian: us
- 14:16Sarah Karakaian: a
- 14:16Sarah Karakaian: bad
- 14:17Sarah Karakaian: review
- 14:17Sarah Karakaian: for
- 14:17Sarah Karakaian: sticking
- 14:18Sarah Karakaian: to
- 14:18Sarah Karakaian: our
- 14:18Sarah Karakaian: cancellation
- 14:19Sarah Karakaian: policy
- 14:19Sarah Karakaian: and
- 14:20Sarah Karakaian: everyone
- 14:20Sarah Karakaian: still
- 14:21Sarah Karakaian: showed
- 14:21Sarah Karakaian: up
- 14:21Sarah Karakaian: and
- 14:21Sarah Karakaian: had
- 14:21Sarah Karakaian: a
- 14:21Sarah Karakaian: good
- 14:21Sarah Karakaian: time.
- 14:22Sarah Karakaian: So,
- 14:22Sarah Karakaian: and
- 14:23Sarah Karakaian: we
- 14:23Sarah Karakaian: couldn't
- 14:23Sarah Karakaian: believe
- 14:23Sarah Karakaian: it.
- 14:23Sarah Karakaian: We
- 14:23Sarah Karakaian: thought
- 14:24Sarah Karakaian: like
- 14:24Sarah Karakaian: 10%
- 14:24Sarah Karakaian: of
- 14:24Sarah Karakaian: them
- 14:25Sarah Karakaian: would,
- 14:25Sarah Karakaian: would
- 14:25Sarah Karakaian: push
- 14:25Sarah Karakaian: back
- 14:26Sarah Karakaian: or
- 14:26Sarah Karakaian: leave
- 14:26Sarah Karakaian: us
- 14:26Sarah Karakaian: a,
- 14:26Sarah Karakaian: a,
- 14:27Sarah Karakaian: not
- 14:27Sarah Karakaian: a
- 14:27Sarah Karakaian: great
- 14:27Sarah Karakaian: review.
- 14:27Sarah Karakaian: But
- 14:28Sarah Karakaian: we
- 14:28Sarah Karakaian: didn't
- 14:28Sarah Karakaian: experience
- 14:28Sarah Karakaian: that
- 14:29Sarah Karakaian: in
- 14:29Sarah Karakaian: this
- 14:29Sarah Karakaian: case.
- 14:29Sarah Karakaian: But
- 14:29Sarah Karakaian: let
- 14:30Sarah Karakaian: me
- 14:30Sarah Karakaian: tell
- 14:30Sarah Karakaian: you
- 14:30Sarah Karakaian: another
- 14:30Sarah Karakaian: story.
- 14:32Sarah Karakaian: Let
- 14:32Sarah Karakaian: me
- 14:32Sarah Karakaian: tell
- 14:32Sarah Karakaian: you
- 14:32Sarah Karakaian: at
- 14:33Sarah Karakaian: a
- 14:33Sarah Karakaian: time
- 14:33Sarah Karakaian: that
- 14:33Sarah Karakaian: I
- 14:33Sarah Karakaian: did
- 14:33Sarah Karakaian: bend
- 14:34Sarah Karakaian: the
- 14:34Sarah Karakaian: rules,
- 14:34Sarah Karakaian: but
- 14:35Sarah Karakaian: only
- 14:35Sarah Karakaian: because
- 14:35Sarah Karakaian: I
- 14:35Sarah Karakaian: got
- 14:35Sarah Karakaian: guilted
- 14:36Sarah Karakaian: into
- 14:36Sarah Karakaian: it.
- 14:36Sarah Karakaian: Mm-hmm.
- 14:37Sarah Karakaian: This
- 14:37Sarah Karakaian: is
- 14:37Sarah Karakaian: a
- 14:37Sarah Karakaian: very
- 14:38Sarah Karakaian: real
- 14:38Sarah Karakaian: story.
- 14:39Sarah Karakaian: I
- 14:39Sarah Karakaian: was
- 14:39Sarah Karakaian: managing
- 14:40Sarah Karakaian: a
- 14:40Sarah Karakaian: property
- 14:40Sarah Karakaian: that
- 14:41Sarah Karakaian: is
- 14:41Sarah Karakaian: Insta-famous
- 14:43Sarah Karakaian: and
- 14:44Sarah Karakaian: it's
- 14:44Sarah Karakaian: a
- 14:44Sarah Karakaian: beautiful
- 14:44Sarah Karakaian: property
- 14:45Sarah Karakaian: and
- 14:45Sarah Karakaian: it
- 14:45Sarah Karakaian: it,
- 14:46Sarah Karakaian: it's
- 14:46Sarah Karakaian: an
- 14:46Sarah Karakaian: expensive
- 14:47Sarah Karakaian: property
- 14:47Sarah Karakaian: because
- 14:47Sarah Karakaian: it's
- 14:47Sarah Karakaian: unique
- 14:49Sarah Karakaian: and
- 14:49Sarah Karakaian: we
- 14:49Sarah Karakaian: have
- 14:49Sarah Karakaian: a
- 14:49Sarah Karakaian: strict
- 14:49Sarah Karakaian: cancellation
- 14:50Sarah Karakaian: policy.
- 14:50Sarah Karakaian: 'cause
- 14:50Sarah Karakaian: if
- 14:50Sarah Karakaian: you
- 14:50Sarah Karakaian: cancel
- 14:51Sarah Karakaian: close
- 14:51Sarah Karakaian: to
- 14:51Sarah Karakaian: arrival
- 14:52Sarah Karakaian: day,
- 14:52Sarah Karakaian: we.
- 14:53Sarah Karakaian: I
- 14:53Sarah Karakaian: mean,
- 14:53Sarah Karakaian: we
- 14:53Sarah Karakaian: probably
- 14:54Sarah Karakaian: maybe
- 14:54Sarah Karakaian: could
- 14:54Sarah Karakaian: rebook
- 14:55Sarah Karakaian: it,
- 14:55Sarah Karakaian: but
- 14:55Sarah Karakaian: probably
- 14:55Sarah Karakaian: not
- 14:55Sarah Karakaian: for
- 14:55Sarah Karakaian: the
- 14:55Sarah Karakaian: same
- 14:56Sarah Karakaian: rate,
- 14:56Sarah Karakaian: or
- 14:56Sarah Karakaian: it's
- 14:56Sarah Karakaian: just
- 14:56Sarah Karakaian: a
- 14:56Sarah Karakaian: lot
- 14:57Sarah Karakaian: of
- 14:57Sarah Karakaian: work
- 14:57Sarah Karakaian: to
- 14:57Sarah Karakaian: rebook
- 14:57Sarah Karakaian: it
- 14:57Sarah Karakaian: with
- 14:58Sarah Karakaian: the
- 14:58Sarah Karakaian: right
- 14:58Sarah Karakaian: guest.
- 14:59Sarah Karakaian: Mm-hmm.
- 14:59Sarah Karakaian: Like
- 14:59Sarah Karakaian: it,
- 14:59Sarah Karakaian: it's,
- 15:00Sarah Karakaian: it's,
- 15:00Sarah Karakaian: it
- 15:00Sarah Karakaian: is
- 15:00Sarah Karakaian: what
- 15:00Sarah Karakaian: it
- 15:00Sarah Karakaian: is.
- 15:01Sarah Karakaian: This
- 15:01Sarah Karakaian: guest
- 15:02Sarah Karakaian: asked
- 15:02Sarah Karakaian: for
- 15:02Sarah Karakaian: a
- 15:02Sarah Karakaian: refund.
- 15:03Sarah Karakaian: I
- 15:03Sarah Karakaian: think
- 15:03Sarah Karakaian: it
- 15:03Sarah Karakaian: was
- 15:03Sarah Karakaian: just
- 15:03Sarah Karakaian: a
- 15:03Sarah Karakaian: couple
- 15:04Sarah Karakaian: days,
- 15:04Sarah Karakaian: like
- 15:04Sarah Karakaian: before
- 15:05Sarah Karakaian: they
- 15:05Sarah Karakaian: was
- 15:05Sarah Karakaian: meant
- 15:05Sarah Karakaian: to
- 15:05Sarah Karakaian: arrive.
- 15:06Sarah Karakaian: Whole
- 15:06Sarah Karakaian: sob
- 15:07Sarah Karakaian: story,
- 15:07Sarah Karakaian: I
- 15:07Sarah Karakaian: forgot
- 15:07Sarah Karakaian: what
- 15:07Sarah Karakaian: the
- 15:07Sarah Karakaian: sob
- 15:08Sarah Karakaian: story
- 15:08Sarah Karakaian: was.
- 15:08Sarah Karakaian: And
- 15:08Sarah Karakaian: I
- 15:09Sarah Karakaian: wrote
- 15:09Sarah Karakaian: back,
- 15:09Sarah Karakaian: I
- 15:09Sarah Karakaian: have
- 15:09Sarah Karakaian: a
- 15:10Sarah Karakaian: template
- 15:10Sarah Karakaian: of
- 15:10Sarah Karakaian: an
- 15:10Sarah Karakaian: email
- 15:11Sarah Karakaian: with.
- 15:12Sarah Karakaian: Our
- 15:12Sarah Karakaian: stand
- 15:12Sarah Karakaian: firm
- 15:13Sarah Karakaian: policy
- 15:13Sarah Karakaian: because
- 15:13Sarah Karakaian: this
- 15:14Sarah Karakaian: is
- 15:14Sarah Karakaian: what
- 15:14Sarah Karakaian: we
- 15:14Sarah Karakaian: decided
- 15:15Sarah Karakaian: as
- 15:15Sarah Karakaian: a
- 15:15Sarah Karakaian: team
- 15:16Sarah Karakaian: for
- 15:16Sarah Karakaian: this
- 15:16Sarah Karakaian: property
- 15:16Sarah Karakaian: we
- 15:16Sarah Karakaian: would
- 15:16Sarah Karakaian: do.
- 15:17Sarah Karakaian: And
- 15:17Sarah Karakaian: it's
- 15:17Sarah Karakaian: very
- 15:18Sarah Karakaian: kind,
- 15:18Sarah Karakaian: it
- 15:18Sarah Karakaian: explains
- 15:19Sarah Karakaian: to
- 15:19Sarah Karakaian: them,
- 15:19Sarah Karakaian: you
- 15:20Sarah Karakaian: know,
- 15:20Sarah Karakaian: we
- 15:20Sarah Karakaian: manage
- 15:20Sarah Karakaian: this
- 15:21Sarah Karakaian: property
- 15:21Sarah Karakaian: for
- 15:21Sarah Karakaian: a
- 15:21Sarah Karakaian: family
- 15:22Sarah Karakaian: and
- 15:22Sarah Karakaian: it
- 15:22Sarah Karakaian: takes
- 15:23Sarah Karakaian: this
- 15:23Sarah Karakaian: amount
- 15:23Sarah Karakaian: of,
- 15:23Sarah Karakaian: I
- 15:23Sarah Karakaian: mean,
- 15:24Sarah Karakaian: I
- 15:24Sarah Karakaian: really
- 15:24Sarah Karakaian: provide
- 15:24Sarah Karakaian: a
- 15:24Sarah Karakaian: lot
- 15:25Sarah Karakaian: of
- 15:25Sarah Karakaian: transparency.
- 15:26Annette Grant: I,
- 15:26Annette Grant: I
- 15:26Annette Grant: know
- 15:27Annette Grant: exactly
- 15:27Annette Grant: why
- 15:27Annette Grant: they
- 15:27Annette Grant: couldn't
- 15:28Annette Grant: come.
- 15:28Annette Grant: It
- 15:28Annette Grant: was
- 15:28Annette Grant: not
- 15:29Annette Grant: a
- 15:29Annette Grant: death,
- 15:29Annette Grant: it
- 15:29Annette Grant: was
- 15:29Annette Grant: not
- 15:30Annette Grant: a
- 15:30Annette Grant: sudden
- 15:30Annette Grant: illness.
- 15:31Annette Grant: It
- 15:31Annette Grant: was
- 15:31Annette Grant: a,
- 15:32Annette Grant: uh,
- 15:32Annette Grant: I
- 15:32Annette Grant: remember
- 15:32Annette Grant: now
- 15:32Annette Grant: too,
- 15:33Annette Grant: a
- 15:33Annette Grant: like.
- 15:34Annette Grant: They
- 15:34Annette Grant: had
- 15:35Annette Grant: gotten
- 15:35Annette Grant: pregnant
- 15:36Annette Grant: in
- 15:36Annette Grant: in
- 15:36Annette Grant: the
- 15:36Annette Grant: time
- 15:37Annette Grant: and
- 15:37Annette Grant: like,
- 15:37Annette Grant: you
- 15:37Annette Grant: know,
- 15:37Annette Grant: it
- 15:37Annette Grant: wasn't,
- 15:38Annette Grant: it
- 15:38Annette Grant: wasn't
- 15:38Annette Grant: something
- 15:39Annette Grant: where
- 15:39Annette Grant: it
- 15:39Annette Grant: was
- 15:39Annette Grant: like,
- 15:39Annette Grant: you
- 15:39Annette Grant: know,
- 15:40Annette Grant: traumatic
- 15:41Annette Grant: like,
- 15:41Annette Grant: like
- 15:41Annette Grant: a
- 15:41Annette Grant: Yeah.
- 15:42Annette Grant: Trauma.
- 15:42Annette Grant: Yeah.
- 15:42Sarah Karakaian: Even
- 15:43Sarah Karakaian: still,
- 15:43Sarah Karakaian: people
- 15:43Sarah Karakaian: make
- 15:43Sarah Karakaian: up
- 15:44Sarah Karakaian: stories
- 15:44Sarah Karakaian: and
- 15:44Sarah Karakaian: yeah,
- 15:44Sarah Karakaian: it
- 15:44Sarah Karakaian: doesn't
- 15:45Sarah Karakaian: matter
- 15:45Sarah Karakaian: really
- 15:45Sarah Karakaian: what
- 15:45Sarah Karakaian: it
- 15:45Sarah Karakaian: was,
- 15:46Sarah Karakaian: but
- 15:46Sarah Karakaian: you
- 15:46Sarah Karakaian: still
- 15:46Sarah Karakaian: start,
- 15:46Sarah Karakaian: but
- 15:46Sarah Karakaian: you're
- 15:46Sarah Karakaian: not
- 15:46Sarah Karakaian: wrong,
- 15:46Sarah Karakaian: but
- 15:47Sarah Karakaian: you're
- 15:47Sarah Karakaian: not,
- 15:47Sarah Karakaian: it
- 15:47Sarah Karakaian: was
- 15:47Sarah Karakaian: one
- 15:47Sarah Karakaian: of
- 15:47Sarah Karakaian: those
- 15:47Sarah Karakaian: things
- 15:47Sarah Karakaian: where
- 15:47Sarah Karakaian: like,
- 15:48Sarah Karakaian: well,
- 15:48Sarah Karakaian: you,
- 15:48Sarah Karakaian: you
- 15:48Sarah Karakaian: knew
- 15:49Sarah Karakaian: that
- 15:49Sarah Karakaian: this
- 15:49Sarah Karakaian: could
- 15:49Sarah Karakaian: happen
- 15:50Sarah Karakaian: anyway.
- 15:50Sarah Karakaian: Right?
- 15:51Sarah Karakaian: It's
- 15:51Sarah Karakaian: okay.
- 15:52Sarah Karakaian: Um,
- 15:52Sarah Karakaian: but
- 15:52Sarah Karakaian: I,
- 15:53Sarah Karakaian: I
- 15:53Sarah Karakaian: sent
- 15:53Sarah Karakaian: the
- 15:53Sarah Karakaian: email
- 15:53Sarah Karakaian: where
- 15:53Sarah Karakaian: I
- 15:53Sarah Karakaian: stood
- 15:54Sarah Karakaian: firm.
- 15:55Sarah Karakaian: When
- 15:55Sarah Karakaian: I
- 15:55Sarah Karakaian: tell
- 15:55Sarah Karakaian: you
- 15:56Sarah Karakaian: they
- 15:56Sarah Karakaian: wrote
- 15:57Sarah Karakaian: back
- 15:58Sarah Karakaian: and
- 15:58Sarah Karakaian: they
- 15:58Sarah Karakaian: were
- 15:58Sarah Karakaian: like,
- 15:58Sarah Karakaian: you
- 15:59Sarah Karakaian: know
- 15:59Sarah Karakaian: what
- 15:59Sarah Karakaian: we'll
- 15:59Sarah Karakaian: do,
- 16:00Sarah Karakaian: we
- 16:00Sarah Karakaian: will
- 16:00Sarah Karakaian: create
- 16:00Sarah Karakaian: a
- 16:00Sarah Karakaian: website.
- 16:02Sarah Karakaian: Dedicated
- 16:02Sarah Karakaian: to
- 16:02Sarah Karakaian: your
- 16:02Sarah Karakaian: company
- 16:03Sarah Karakaian: name.
- 16:03Sarah Karakaian: Mm-hmm.
- 16:04Sarah Karakaian: So
- 16:04Sarah Karakaian: hosting
- 16:04Sarah Karakaian: company.com
- 16:06Sarah Karakaian: and
- 16:06Sarah Karakaian: the
- 16:06Sarah Karakaian: entire
- 16:07Sarah Karakaian: website
- 16:07Sarah Karakaian: will
- 16:07Sarah Karakaian: be
- 16:07Sarah Karakaian: dedicated
- 16:08Sarah Karakaian: to
- 16:08Sarah Karakaian: how
- 16:08Sarah Karakaian: terrible
- 16:08Sarah Karakaian: you
- 16:09Sarah Karakaian: are
- 16:09Sarah Karakaian: as
- 16:09Sarah Karakaian: a
- 16:09Sarah Karakaian: human
- 16:09Sarah Karakaian: being.
- 16:10Annette Grant: Isn't
- 16:10Annette Grant: that
- 16:10Annette Grant: called
- 16:10Annette Grant: blackmail?
- 16:11Sarah Karakaian: Yes.
- 16:12Sarah Karakaian: I
- 16:12Sarah Karakaian: don't
- 16:12Sarah Karakaian: even
- 16:12Sarah Karakaian: know
- 16:12Sarah Karakaian: if
- 16:12Sarah Karakaian: like,
- 16:12Sarah Karakaian: it's
- 16:12Sarah Karakaian: called
- 16:13Sarah Karakaian: blackmail.
- 16:13Sarah Karakaian: Okay.
- 16:14Sarah Karakaian: And
- 16:15Sarah Karakaian: I
- 16:15Sarah Karakaian: could
- 16:16Sarah Karakaian: not
- 16:17Sarah Karakaian: believe
- 16:18Sarah Karakaian: it.
- 16:18Sarah Karakaian: Like
- 16:18Sarah Karakaian: they
- 16:18Sarah Karakaian: were
- 16:18Sarah Karakaian: ready
- 16:18Sarah Karakaian: to
- 16:19Sarah Karakaian: tear
- 16:19Sarah Karakaian: down
- 16:20Sarah Karakaian: our
- 16:20Sarah Karakaian: small
- 16:20Sarah Karakaian: company
- 16:21Sarah Karakaian: and
- 16:21Sarah Karakaian: like
- 16:21Sarah Karakaian: he
- 16:21Sarah Karakaian: told
- 16:22Sarah Karakaian: me
- 16:22Sarah Karakaian: that
- 16:22Sarah Karakaian: he
- 16:22Sarah Karakaian: would
- 16:22Sarah Karakaian: get
- 16:23Sarah Karakaian: on
- 16:23Sarah Karakaian: Twitter
- 16:23Sarah Karakaian: where
- 16:23Sarah Karakaian: he
- 16:23Sarah Karakaian: had
- 16:24Sarah Karakaian: a
- 16:24Sarah Karakaian: quite
- 16:24Sarah Karakaian: a
- 16:24Sarah Karakaian: lot
- 16:25Sarah Karakaian: of,
- 16:25Sarah Karakaian: I,
- 16:25Sarah Karakaian: I,
- 16:25Sarah Karakaian: I,
- 16:26Sarah Karakaian: you
- 16:26Sarah Karakaian: know,
- 16:26Sarah Karakaian: apparently
- 16:26Sarah Karakaian: a
- 16:26Sarah Karakaian: lot
- 16:27Sarah Karakaian: of
- 16:27Sarah Karakaian: following.
- 16:27Sarah Karakaian: Mm-hmm.
- 16:27Sarah Karakaian: And
- 16:27Sarah Karakaian: he
- 16:28Sarah Karakaian: was
- 16:28Sarah Karakaian: gonna
- 16:28Sarah Karakaian: tweet
- 16:28Sarah Karakaian: out
- 16:28Sarah Karakaian: the
- 16:28Sarah Karakaian: URL
- 16:29Sarah Karakaian: and
- 16:30Sarah Karakaian: really
- 16:31Sarah Karakaian: tear
- 16:31Sarah Karakaian: me
- 16:31Sarah Karakaian: down
- 16:32Sarah Karakaian: and
- 16:32Sarah Karakaian: I
- 16:33Sarah Karakaian: like,
- 16:34Sarah Karakaian: so
- 16:34Sarah Karakaian: I
- 16:34Sarah Karakaian: then
- 16:34Sarah Karakaian: picked
- 16:35Sarah Karakaian: up
- 16:35Sarah Karakaian: the
- 16:35Sarah Karakaian: phone
- 16:35Sarah Karakaian: and
- 16:35Sarah Karakaian: I
- 16:35Sarah Karakaian: called
- 16:35Sarah Karakaian: this
- 16:36Sarah Karakaian: guest
- 16:36Sarah Karakaian: and
- 16:36Sarah Karakaian: they
- 16:37Sarah Karakaian: answered
- 16:37Sarah Karakaian: the
- 16:37Sarah Karakaian: phone
- 16:38Sarah Karakaian: and
- 16:39Sarah Karakaian: I
- 16:39Sarah Karakaian: shared
- 16:40Sarah Karakaian: with
- 16:40Sarah Karakaian: them,
- 16:40Sarah Karakaian: I
- 16:41Sarah Karakaian: am
- 16:41Sarah Karakaian: so
- 16:41Sarah Karakaian: disappointed
- 16:42Sarah Karakaian: that
- 16:42Sarah Karakaian: we
- 16:42Sarah Karakaian: can't
- 16:43Sarah Karakaian: come
- 16:43Sarah Karakaian: to
- 16:43Sarah Karakaian: an
- 16:43Sarah Karakaian: agreement
- 16:44Sarah Karakaian: where
- 16:44Sarah Karakaian: you
- 16:44Sarah Karakaian: honor
- 16:45Sarah Karakaian: the
- 16:46Sarah Karakaian: rental
- 16:46Sarah Karakaian: agreement
- 16:46Sarah Karakaian: that
- 16:46Sarah Karakaian: you
- 16:47Sarah Karakaian: signed
- 16:48Sarah Karakaian: and
- 16:48Sarah Karakaian: that
- 16:48Sarah Karakaian: the
- 16:48Sarah Karakaian: family
- 16:48Sarah Karakaian: who's
- 16:49Sarah Karakaian: expecting
- 16:49Sarah Karakaian: this
- 16:49Sarah Karakaian: revenue
- 16:50Sarah Karakaian: to
- 16:50Sarah Karakaian: come
- 16:50Sarah Karakaian: in
- 16:51Sarah Karakaian: can
- 16:51Sarah Karakaian: no
- 16:51Sarah Karakaian: longer
- 16:51Sarah Karakaian: count
- 16:51Sarah Karakaian: on
- 16:52Sarah Karakaian: this
- 16:52Sarah Karakaian: revenue.
- 16:53Sarah Karakaian: Um,
- 16:55Sarah Karakaian: and
- 16:55Sarah Karakaian: your
- 16:56Sarah Karakaian: choice
- 16:56Sarah Karakaian: is
- 16:56Sarah Karakaian: to
- 16:57Sarah Karakaian: retaliate
- 16:58Sarah Karakaian: in
- 16:58Sarah Karakaian: a
- 16:58Sarah Karakaian: way
- 16:58Sarah Karakaian: that
- 16:59Sarah Karakaian: would
- 16:59Sarah Karakaian: affect
- 16:59Sarah Karakaian: me
- 16:59Sarah Karakaian: and
- 16:59Sarah Karakaian: my
- 17:00Sarah Karakaian: family
- 17:00Sarah Karakaian: and
- 17:00Sarah Karakaian: my
- 17:00Sarah Karakaian: business
- 17:01Sarah Karakaian: just
- 17:01Sarah Karakaian: for
- 17:02Sarah Karakaian: upholding
- 17:02Sarah Karakaian: that
- 17:02Sarah Karakaian: contract.
- 17:03Sarah Karakaian: But,
- 17:04Sarah Karakaian: you
- 17:04Sarah Karakaian: know,
- 17:05Sarah Karakaian: I,
- 17:05Sarah Karakaian: I,
- 17:05Sarah Karakaian: I
- 17:05Sarah Karakaian: don't
- 17:05Sarah Karakaian: want
- 17:06Sarah Karakaian: the
- 17:06Sarah Karakaian: threat
- 17:06Sarah Karakaian: that
- 17:06Sarah Karakaian: you're
- 17:07Sarah Karakaian: bringing
- 17:07Sarah Karakaian: onto
- 17:07Sarah Karakaian: us.
- 17:07Sarah Karakaian: And,
- 17:08Sarah Karakaian: um,
- 17:09Sarah Karakaian: I
- 17:09Sarah Karakaian: do
- 17:09Sarah Karakaian: wish
- 17:09Sarah Karakaian: you
- 17:09Sarah Karakaian: well,
- 17:10Sarah Karakaian: and
- 17:11Sarah Karakaian: I
- 17:11Sarah Karakaian: went
- 17:11Sarah Karakaian: ahead
- 17:11Sarah Karakaian: and
- 17:11Sarah Karakaian: canceled
- 17:12Sarah Karakaian: the
- 17:12Sarah Karakaian: reservation.
- 17:13Sarah Karakaian: On
- 17:13Sarah Karakaian: his
- 17:13Sarah Karakaian: behalf.
- 17:14Sarah Karakaian: And
- 17:14Sarah Karakaian: it
- 17:14Sarah Karakaian: was
- 17:15Sarah Karakaian: just
- 17:15Sarah Karakaian: one
- 17:15Sarah Karakaian: of
- 17:15Sarah Karakaian: those
- 17:15Sarah Karakaian: moments
- 17:16Sarah Karakaian: where
- 17:16Sarah Karakaian: you're
- 17:16Sarah Karakaian: like,
- 17:16Sarah Karakaian: there
- 17:16Sarah Karakaian: are
- 17:16Sarah Karakaian: humans
- 17:17Sarah Karakaian: out
- 17:17Sarah Karakaian: there
- 17:17Sarah Karakaian: like
- 17:17Sarah Karakaian: that.
- 17:18Sarah Karakaian: And
- 17:19Sarah Karakaian: I
- 17:19Sarah Karakaian: could
- 17:19Sarah Karakaian: have
- 17:19Sarah Karakaian: fought
- 17:19Sarah Karakaian: it
- 17:19Sarah Karakaian: like
- 17:20Sarah Karakaian: it
- 17:20Sarah Karakaian: probably
- 17:20Sarah Karakaian: is
- 17:20Sarah Karakaian: blackmail.
- 17:21Annette Grant: And,
- 17:21Annette Grant: and
- 17:21Annette Grant: honestly,
- 17:22Annette Grant: in
- 17:22Annette Grant: fairness
- 17:22Annette Grant: to
- 17:23Annette Grant: this
- 17:23Annette Grant: gentleman,
- 17:23Annette Grant: he
- 17:23Annette Grant: probably
- 17:24Annette Grant: thought
- 17:24Annette Grant: you
- 17:24Annette Grant: were
- 17:24Annette Grant: being
- 17:24Annette Grant: one
- 17:25Annette Grant: of
- 17:25Annette Grant: those
- 17:25Annette Grant: humans
- 17:25Annette Grant: not
- 17:25Annette Grant: being
- 17:26Annette Grant: fair.
- 17:26Annette Grant: Like
- 17:26Annette Grant: we
- 17:26Annette Grant: thought
- 17:27Annette Grant: he
- 17:27Annette Grant: wasn't
- 17:27Annette Grant: being
- 17:27Annette Grant: fair.
- 17:27Sarah Karakaian: So
- 17:28Sarah Karakaian: everyone's
- 17:28Sarah Karakaian: perspective
- 17:29Sarah Karakaian: is
- 17:29Sarah Karakaian: like,
- 17:29Sarah Karakaian: it
- 17:29Sarah Karakaian: is
- 17:30Sarah Karakaian: what
- 17:30Sarah Karakaian: it
- 17:30Sarah Karakaian: is.
- 17:30Sarah Karakaian: Yeah.
- 17:30Sarah Karakaian: Guess
- 17:30Sarah Karakaian: what?
- 17:31Annette Grant: We
- 17:31Annette Grant: are
- 17:31Annette Grant: humans.
- 17:32Annette Grant: Human
- 17:33Annette Grant: life
- 17:33Annette Grant: is
- 17:33Annette Grant: every
- 17:34Annette Grant: day,
- 17:34Annette Grant: but
- 17:34Annette Grant: we're
- 17:34Annette Grant: gonna
- 17:35Annette Grant: go
- 17:35Annette Grant: over
- 17:35Annette Grant: a
- 17:35Annette Grant: few
- 17:35Annette Grant: things.
- 17:36Annette Grant: You
- 17:36Annette Grant: can,
- 17:37Annette Grant: um.
- 17:38Annette Grant: Again,
- 17:39Annette Grant: how
- 17:39Annette Grant: to
- 17:39Annette Grant: kind
- 17:39Annette Grant: of
- 17:39Annette Grant: balance
- 17:40Annette Grant: protection
- 17:40Annette Grant: for
- 17:40Annette Grant: you
- 17:41Annette Grant: and
- 17:41Annette Grant: the
- 17:41Annette Grant: guest.
- 17:42Annette Grant: Number
- 17:42Annette Grant: one
- 17:42Annette Grant: there
- 17:42Annette Grant: is
- 17:43Annette Grant: travel
- 17:43Annette Grant: insurance.
- 17:44Annette Grant: Yes.
- 17:44Annette Grant: Okay.
- 17:44Annette Grant: Airbnb
- 17:45Annette Grant: offers
- 17:45Annette Grant: it
- 17:45Annette Grant: direct
- 17:45Annette Grant: booking
- 17:46Annette Grant: site.
- 17:46Annette Grant: You
- 17:46Annette Grant: can,
- 17:47Annette Grant: um,
- 17:47Annette Grant: uh,
- 17:48Annette Grant: you
- 17:48Annette Grant: can
- 17:48Annette Grant: offer
- 17:48Annette Grant: it
- 17:49Annette Grant: too.
- 17:49Annette Grant: So
- 17:50Annette Grant: that's
- 17:50Annette Grant: always
- 17:50Annette Grant: a
- 17:50Annette Grant: nice
- 17:50Annette Grant: way
- 17:51Annette Grant: if
- 17:51Annette Grant: someone
- 17:51Annette Grant: wants
- 17:51Annette Grant: to
- 17:51Annette Grant: cancel,
- 17:52Annette Grant: say,
- 17:52Annette Grant: oh,
- 17:52Annette Grant: did
- 17:53Annette Grant: you
- 17:53Annette Grant: purchase
- 17:53Annette Grant: travel
- 17:54Annette Grant: insurance?
- 17:54Annette Grant: Mm-hmm.
- 17:54Annette Grant: And
- 17:54Annette Grant: that's
- 17:55Annette Grant: the
- 17:55Annette Grant: first
- 17:55Annette Grant: thing,
- 17:55Annette Grant: they're
- 17:55Annette Grant: like,
- 17:56Annette Grant: oh
- 17:56Annette Grant: shoot,
- 17:56Annette Grant: I
- 17:56Annette Grant: knew
- 17:57Annette Grant: I
- 17:57Annette Grant: should
- 17:57Annette Grant: have
- 17:57Annette Grant: done
- 17:57Annette Grant: that.
- 17:57Annette Grant: 'cause
- 17:57Annette Grant: if
- 17:58Annette Grant: you're
- 17:58Annette Grant: like
- 17:58Annette Grant: me,
- 17:58Annette Grant: I
- 17:58Annette Grant: know
- 17:58Annette Grant: every
- 17:58Annette Grant: time
- 17:59Annette Grant: I
- 17:59Annette Grant: book
- 17:59Annette Grant: a
- 17:59Annette Grant: flight
- 18:00Annette Grant: it
- 18:00Annette Grant: asks
- 18:00Annette Grant: me,
- 18:00Annette Grant: do
- 18:00Annette Grant: you
- 18:00Annette Grant: want
- 18:00Annette Grant: the
- 18:01Annette Grant: tra?
- 18:01Annette Grant: And
- 18:01Annette Grant: I
- 18:01Annette Grant: go,
- 18:01Annette Grant: Nope.
- 18:01Annette Grant: And
- 18:01Annette Grant: I
- 18:01Annette Grant: know
- 18:02Annette Grant: I
- 18:02Annette Grant: made
- 18:02Annette Grant: that.
- 18:03Annette Grant: I
- 18:03Annette Grant: didn't,
- 18:03Annette Grant: I
- 18:03Annette Grant: didn't
- 18:03Annette Grant: get
- 18:03Annette Grant: the
- 18:04Annette Grant: travel
- 18:04Annette Grant: insurance.
- 18:05Annette Grant: So
- 18:05Annette Grant: that's
- 18:05Annette Grant: always
- 18:05Annette Grant: something
- 18:05Annette Grant: that
- 18:05Annette Grant: you
- 18:06Annette Grant: can
- 18:06Annette Grant: offer.
- 18:07Annette Grant: The
- 18:07Annette Grant: next
- 18:07Annette Grant: thing
- 18:07Annette Grant: is
- 18:07Annette Grant: offering
- 18:08Annette Grant: a
- 18:08Annette Grant: rebooking
- 18:10Annette Grant: instead
- 18:11Annette Grant: of
- 18:11Annette Grant: the
- 18:11Annette Grant: full
- 18:12Annette Grant: refund.
- 18:12Annette Grant: So
- 18:12Annette Grant: we
- 18:12Annette Grant: like
- 18:13Annette Grant: to
- 18:13Annette Grant: give
- 18:13Annette Grant: these
- 18:13Annette Grant: options
- 18:13Annette Grant: so
- 18:14Annette Grant: they
- 18:14Annette Grant: can
- 18:14Annette Grant: see
- 18:14Annette Grant: like
- 18:14Annette Grant: you're,
- 18:15Annette Grant: you're
- 18:15Annette Grant: working
- 18:15Annette Grant: with
- 18:15Annette Grant: them
- 18:16Annette Grant: here.
- 18:17Annette Grant: And
- 18:17Annette Grant: then
- 18:18Annette Grant: the
- 18:18Annette Grant: other
- 18:18Annette Grant: one
- 18:19Annette Grant: that
- 18:19Annette Grant: I
- 18:19Annette Grant: really,
- 18:20Annette Grant: really
- 18:20Annette Grant: works
- 18:21Annette Grant: well
- 18:22Annette Grant: is
- 18:22Annette Grant: letting
- 18:23Annette Grant: the
- 18:23Annette Grant: guests
- 18:23Annette Grant: know
- 18:23Annette Grant: if
- 18:24Annette Grant: I
- 18:24Annette Grant: can
- 18:24Annette Grant: rebook
- 18:25Annette Grant: it,
- 18:26Annette Grant: I
- 18:26Annette Grant: will
- 18:26Annette Grant: gladly
- 18:27Annette Grant: refund
- 18:28Annette Grant: you
- 18:28Annette Grant: and
- 18:28Annette Grant: that
- 18:29Annette Grant: one
- 18:30Annette Grant: works
- 18:30Annette Grant: and
- 18:30Annette Grant: feels
- 18:30Annette Grant: very
- 18:31Annette Grant: fair.
- 18:31Annette Grant: Um,
- 18:32Annette Grant: you
- 18:32Annette Grant: know,
- 18:32Annette Grant: everyone's
- 18:33Annette Grant: kind
- 18:33Annette Grant: of
- 18:33Annette Grant: winning
- 18:34Annette Grant: at
- 18:34Annette Grant: that
- 18:34Annette Grant: point
- 18:34Annette Grant: in
- 18:34Annette Grant: time.
- 18:35Annette Grant: Again,
- 18:35Annette Grant: it
- 18:35Annette Grant: depends
- 18:36Annette Grant: on
- 18:36Annette Grant: your
- 18:36Annette Grant: workload,
- 18:36Annette Grant: it
- 18:36Annette Grant: depends
- 18:37Annette Grant: on
- 18:37Annette Grant: what's
- 18:37Annette Grant: going
- 18:37Annette Grant: on
- 18:37Annette Grant: in
- 18:37Annette Grant: your
- 18:37Annette Grant: life,
- 18:38Annette Grant: but
- 18:38Annette Grant: we
- 18:38Annette Grant: just
- 18:38Annette Grant: kind
- 18:38Annette Grant: of
- 18:38Annette Grant: wanted
- 18:39Annette Grant: to
- 18:39Annette Grant: give
- 18:39Annette Grant: you
- 18:39Annette Grant: some
- 18:39Annette Grant: of
- 18:39Annette Grant: those
- 18:39Annette Grant: alternative
- 18:40Annette Grant: options
- 18:41Annette Grant: to
- 18:41Annette Grant: just
- 18:41Annette Grant: fully,
- 18:42Annette Grant: you
- 18:42Annette Grant: know,
- 18:44Annette Grant: not
- 18:44Annette Grant: having
- 18:44Annette Grant: to
- 18:44Annette Grant: do
- 18:44Annette Grant: the,
- 18:45Annette Grant: like,
- 18:45Annette Grant: refund
- 18:46Annette Grant: the
- 18:46Annette Grant: entire
- 18:46Annette Grant: reservation.
- 18:47Annette Grant: So
- 18:48Annette Grant: you,
- 18:48Annette Grant: those
- 18:48Annette Grant: are
- 18:48Annette Grant: all
- 18:48Annette Grant: food
- 18:48Annette Grant: for
- 18:49Annette Grant: thought
- 18:49Annette Grant: for
- 18:49Annette Grant: you.
- 18:50Sarah Karakaian: Okay,
- 18:50Sarah Karakaian: so
- 18:50Sarah Karakaian: for
- 18:51Sarah Karakaian: fun,
- 18:52Sarah Karakaian: we
- 18:52Sarah Karakaian: dug
- 18:52Sarah Karakaian: into
- 18:53Sarah Karakaian: guest
- 18:54Sarah Karakaian: messaging
- 18:54Sarah Karakaian: and
- 18:54Sarah Karakaian: we're
- 18:55Sarah Karakaian: gonna
- 18:55Sarah Karakaian: share
- 18:55Sarah Karakaian: some
- 18:55Sarah Karakaian: real
- 18:56Sarah Karakaian: exchanges
- 18:57Sarah Karakaian: with
- 18:58Sarah Karakaian: guests,
- 18:58Sarah Karakaian: with
- 18:59Sarah Karakaian: you,
- 18:59Sarah Karakaian: just
- 19:00Sarah Karakaian: to
- 19:00Sarah Karakaian: get
- 19:00Sarah Karakaian: a
- 19:00Sarah Karakaian: feel
- 19:00Sarah Karakaian: for
- 19:00Sarah Karakaian: how
- 19:00Sarah Karakaian: we
- 19:00Sarah Karakaian: handle
- 19:01Sarah Karakaian: it
- 19:01Sarah Karakaian: in
- 19:01Sarah Karakaian: our
- 19:01Sarah Karakaian: business.
- 19:02Sarah Karakaian: Again,
- 19:03Sarah Karakaian: I
- 19:03Sarah Karakaian: can't
- 19:03Sarah Karakaian: stress
- 19:04Sarah Karakaian: this
- 19:04Sarah Karakaian: enough.
- 19:04Sarah Karakaian: If
- 19:05Sarah Karakaian: you're
- 19:05Sarah Karakaian: like,
- 19:05Sarah Karakaian: Ugh,
- 19:06Sarah Karakaian: I
- 19:06Sarah Karakaian: would
- 19:06Sarah Karakaian: never
- 19:06Sarah Karakaian: handle
- 19:06Sarah Karakaian: it
- 19:07Sarah Karakaian: the
- 19:07Sarah Karakaian: way
- 19:07Sarah Karakaian: Sarah
- 19:07Sarah Karakaian: Annette
- 19:07Sarah Karakaian: did.
- 19:07Sarah Karakaian: That's
- 19:08Sarah Karakaian: okay.
- 19:08Annette Grant: You
- 19:08Annette Grant: do
- 19:09Annette Grant: you,
- 19:09Sarah Karakaian: because
- 19:09Sarah Karakaian: now
- 19:09Sarah Karakaian: you
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- 19:10Sarah Karakaian: by
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- 19:11Sarah Karakaian: how
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- 19:11Sarah Karakaian: do
- 19:11Sarah Karakaian: it,
- 19:12Sarah Karakaian: you
- 19:12Sarah Karakaian: are
- 19:12Sarah Karakaian: like,
- 19:12Sarah Karakaian: Nope,
- 19:12Sarah Karakaian: that's
- 19:12Sarah Karakaian: not
- 19:13Sarah Karakaian: for
- 19:13Sarah Karakaian: me.
- 19:13Sarah Karakaian: I
- 19:13Sarah Karakaian: like
- 19:13Sarah Karakaian: the
- 19:14Sarah Karakaian: way
- 19:14Sarah Karakaian: I
- 19:14Sarah Karakaian: do
- 19:14Sarah Karakaian: it.
- 19:14Sarah Karakaian: Or
- 19:15Sarah Karakaian: we
- 19:15Sarah Karakaian: could
- 19:16Sarah Karakaian: share
- 19:16Sarah Karakaian: with
- 19:16Sarah Karakaian: you
- 19:16Sarah Karakaian: how
- 19:16Sarah Karakaian: we
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- 19:16Sarah Karakaian: it,
- 19:16Sarah Karakaian: give
- 19:17Sarah Karakaian: you
- 19:17Sarah Karakaian: a
- 19:17Sarah Karakaian: behind
- 19:17Sarah Karakaian: the
- 19:17Sarah Karakaian: scenes
- 19:17Sarah Karakaian: look
- 19:17Sarah Karakaian: in
- 19:18Sarah Karakaian: our
- 19:18Sarah Karakaian: business,
- 19:18Sarah Karakaian: and
- 19:18Sarah Karakaian: you
- 19:18Sarah Karakaian: can
- 19:18Sarah Karakaian: say,
- 19:18Sarah Karakaian: you
- 19:18Sarah Karakaian: know
- 19:19Sarah Karakaian: what?
- 19:19Sarah Karakaian: Mm-hmm.
- 19:19Sarah Karakaian: I
- 19:19Sarah Karakaian: kind
- 19:20Sarah Karakaian: of
- 19:20Sarah Karakaian: like
- 19:20Sarah Karakaian: the
- 19:20Sarah Karakaian: way
- 19:20Sarah Karakaian: I
- 19:20Sarah Karakaian: do
- 19:20Sarah Karakaian: it
- 19:20Sarah Karakaian: this
- 19:21Sarah Karakaian: way,
- 19:21Sarah Karakaian: but
- 19:21Sarah Karakaian: I
- 19:21Sarah Karakaian: also
- 19:21Sarah Karakaian: like
- 19:21Sarah Karakaian: an
- 19:21Sarah Karakaian: element
- 19:22Sarah Karakaian: of
- 19:22Sarah Karakaian: this,
- 19:22Sarah Karakaian: doing
- 19:22Sarah Karakaian: it
- 19:22Sarah Karakaian: this
- 19:22Sarah Karakaian: way.
- 19:23Sarah Karakaian: So
- 19:23Sarah Karakaian: that's
- 19:23Sarah Karakaian: what
- 19:23Sarah Karakaian: this
- 19:23Sarah Karakaian: whole.
- 19:24Sarah Karakaian: This
- 19:24Sarah Karakaian: is
- 19:24Sarah Karakaian: gonna
- 19:25Sarah Karakaian: be
- 19:25Sarah Karakaian: about,
- 19:25Sarah Karakaian: alright,
- 19:27Sarah Karakaian: this
- 19:27Sarah Karakaian: one
- 19:28Sarah Karakaian: is
- 19:28Sarah Karakaian: from
- 19:29Sarah Karakaian: Amira.
- 19:30Sarah Karakaian: This
- 19:30Sarah Karakaian: is
- 19:30Sarah Karakaian: this.
- 19:31Sarah Karakaian: This
- 19:31Sarah Karakaian: is
- 19:31Sarah Karakaian: a
- 19:31Sarah Karakaian: good
- 19:31Sarah Karakaian: one
- 19:31Sarah Karakaian: to
- 19:31Sarah Karakaian: learn
- 19:32Sarah Karakaian: from.
- 19:32Sarah Karakaian: Good
- 19:32Sarah Karakaian: morning,
- 19:33Sarah Karakaian: Sarah.
- 19:33Sarah Karakaian: I
- 19:33Sarah Karakaian: hope
- 19:34Sarah Karakaian: you
- 19:34Sarah Karakaian: are
- 19:34Sarah Karakaian: well.
- 19:34Sarah Karakaian: My
- 19:34Sarah Karakaian: name
- 19:35Sarah Karakaian: is
- 19:35Sarah Karakaian: Amira
- 19:35Sarah Karakaian: and
- 19:35Sarah Karakaian: I'm
- 19:36Sarah Karakaian: interested
- 19:36Sarah Karakaian: in
- 19:36Sarah Karakaian: your
- 19:36Sarah Karakaian: beautiful
- 19:36Sarah Karakaian: unit
- 19:37Sarah Karakaian: for
- 19:37Sarah Karakaian: the
- 19:37Sarah Karakaian: dates
- 19:37Sarah Karakaian: June
- 19:38Sarah Karakaian: 9th
- 19:38Sarah Karakaian: through
- 19:38Sarah Karakaian: the
- 19:38Sarah Karakaian: 22nd.
- 19:39Sarah Karakaian: I
- 19:39Sarah Karakaian: just
- 19:39Sarah Karakaian: have
- 19:40Sarah Karakaian: a
- 19:40Sarah Karakaian: couple
- 19:40Sarah Karakaian: questions
- 19:40Sarah Karakaian: regarding
- 19:41Sarah Karakaian: the
- 19:41Sarah Karakaian: unit
- 19:41Sarah Karakaian: is
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- 19:42Sarah Karakaian: and
- 19:42Sarah Karakaian: about
- 19:42Sarah Karakaian: parking
- 19:43Sarah Karakaian: at
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- 19:43Sarah Karakaian: It
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- 19:44Sarah Karakaian: that
- 19:44Sarah Karakaian: this
- 19:44Sarah Karakaian: unit
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- 19:44Sarah Karakaian: non-refundable.
- 19:46Sarah Karakaian: But
- 19:46Sarah Karakaian: on
- 19:46Sarah Karakaian: the
- 19:46Sarah Karakaian: q
- 19:47Sarah Karakaian: and
- 19:47Sarah Karakaian: a
- 19:47Sarah Karakaian: page,
- 19:47Sarah Karakaian: under
- 19:48Sarah Karakaian: the
- 19:48Sarah Karakaian: price
- 19:48Sarah Karakaian: and
- 19:48Sarah Karakaian: availability
- 19:49Sarah Karakaian: tab,
- 19:49Sarah Karakaian: it
- 19:49Sarah Karakaian: says
- 19:50Sarah Karakaian: full
- 19:50Sarah Karakaian: refund
- 19:50Sarah Karakaian: after
- 19:51Sarah Karakaian: 24
- 19:51Sarah Karakaian: hours.
- 19:52Sarah Karakaian: I
- 19:52Sarah Karakaian: just
- 19:52Sarah Karakaian: wanted
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- 19:53Sarah Karakaian: clarification
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- 19:54Sarah Karakaian: refundable
- 19:54Sarah Karakaian: or
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- 19:55Sarah Karakaian: So
- 19:55Sarah Karakaian: this
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- 19:56Sarah Karakaian: good
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- 19:56Sarah Karakaian: because
- 19:57Sarah Karakaian: with
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- 19:57Sarah Karakaian: flexible
- 19:58Sarah Karakaian: cancellation
- 19:58Sarah Karakaian: policy,
- 19:59Sarah Karakaian: at
- 19:59Sarah Karakaian: least
- 20:01Sarah Karakaian: as
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- 20:01Sarah Karakaian: right
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- 20:02Sarah Karakaian: they
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- 20:05Sarah Karakaian: it
- 20:05Sarah Karakaian: fully
- 20:06Sarah Karakaian: refundable
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- 20:09Sarah Karakaian: little
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- 20:09Sarah Karakaian: discount
- 20:10Sarah Karakaian: at
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- 20:11Sarah Karakaian: or
- 20:12Sarah Karakaian: non-refundable.
- 20:14Sarah Karakaian: So
- 20:14Sarah Karakaian: they
- 20:14Sarah Karakaian: have
- 20:14Sarah Karakaian: that
- 20:15Sarah Karakaian: option,
- 20:15Annette Grant: like
- 20:15Annette Grant: how
- 20:15Annette Grant: risky
- 20:16Annette Grant: are
- 20:16Annette Grant: they?
- 20:16Sarah Karakaian: How
- 20:16Sarah Karakaian: risky
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- 20:17Sarah Karakaian: they?
- 20:17Sarah Karakaian: Right,
- 20:18Sarah Karakaian: right.
- 20:18Sarah Karakaian: So
- 20:19Sarah Karakaian: we
- 20:19Sarah Karakaian: responded
- 20:19Sarah Karakaian: with
- 20:19Sarah Karakaian: Good
- 20:20Sarah Karakaian: Morning,
- 20:20Sarah Karakaian: Amira.
- 20:20Sarah Karakaian: We
- 20:20Sarah Karakaian: would
- 20:21Sarah Karakaian: love
- 20:21Sarah Karakaian: to
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- 20:21Sarah Karakaian: you.
- 20:22Sarah Karakaian: We
- 20:22Sarah Karakaian: offer
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- 20:26Sarah Karakaian: One
- 20:26Sarah Karakaian: is
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- 20:28Sarah Karakaian: the
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- 20:28Sarah Karakaian: non-refundable
- 20:29Sarah Karakaian: option
- 20:30Sarah Karakaian: with
- 20:30Sarah Karakaian: a
- 20:30Sarah Karakaian: slight
- 20:31Sarah Karakaian: discount.
- 20:31Sarah Karakaian: I
- 20:31Sarah Karakaian: think,
- 20:31Sarah Karakaian: did
- 20:32Sarah Karakaian: I
- 20:32Sarah Karakaian: say
- 20:32Sarah Karakaian: that
- 20:32Sarah Karakaian: right?
- 20:32Sarah Karakaian: The
- 20:32Sarah Karakaian: first
- 20:32Sarah Karakaian: time?
- 20:33Sarah Karakaian: Non-refundable,
- 20:33Sarah Karakaian: they
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- 20:34Sarah Karakaian: a
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- 20:34Sarah Karakaian: discount.
- 20:34Sarah Karakaian: Mm-hmm.
- 20:35Sarah Karakaian: Okay.
- 20:35Sarah Karakaian: Yeah.
- 20:35Sarah Karakaian: Um.
- 20:36Sarah Karakaian: We
- 20:37Sarah Karakaian: offer
- 20:37Sarah Karakaian: free
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- 20:38Sarah Karakaian: It
- 20:39Sarah Karakaian: is
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- 20:40Sarah Karakaian: behind
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- 20:40Sarah Karakaian: home.
- 20:40Sarah Karakaian: So
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- 20:43Sarah Karakaian: these
- 20:43Sarah Karakaian: cancellation
- 20:44Sarah Karakaian: policies,
- 20:45Sarah Karakaian: different
- 20:45Sarah Karakaian: online
- 20:46Sarah Karakaian: travel
- 20:46Sarah Karakaian: agencies
- 20:47Sarah Karakaian: might
- 20:47Sarah Karakaian: even
- 20:47Sarah Karakaian: offer
- 20:48Sarah Karakaian: a
- 20:48Sarah Karakaian: more
- 20:48Sarah Karakaian: nuanced
- 20:49Sarah Karakaian: mm-hmm
- 20:49Sarah Karakaian: option.
- 20:50Sarah Karakaian: And
- 20:50Sarah Karakaian: sometimes
- 20:50Sarah Karakaian: this
- 20:50Sarah Karakaian: confuses
- 20:51Sarah Karakaian: guests.
- 20:52Sarah Karakaian: And
- 20:52Sarah Karakaian: so
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- 20:53Sarah Karakaian: them
- 20:53Sarah Karakaian: on
- 20:54Sarah Karakaian: why
- 20:54Sarah Karakaian: that
- 20:54Sarah Karakaian: is.
- 20:54Annette Grant: Clarify.
- 20:55Sarah Karakaian: Clarify.
- 20:55Sarah Karakaian: And
- 20:55Sarah Karakaian: sometimes
- 20:56Sarah Karakaian: they'll
- 20:56Sarah Karakaian: pick
- 20:57Sarah Karakaian: the
- 20:57Sarah Karakaian: option
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- 20:57Sarah Karakaian: to
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- 20:58Sarah Karakaian: the
- 20:58Sarah Karakaian: discount
- 20:59Sarah Karakaian: and
- 20:59Sarah Karakaian: they
- 20:59Sarah Karakaian: still
- 20:59Sarah Karakaian: wanna
- 20:59Sarah Karakaian: cancel.
- 21:00Sarah Karakaian: Mm-hmm.
- 21:00Sarah Karakaian: And
- 21:00Sarah Karakaian: you
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- 21:02Sarah Karakaian: they
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- 21:02Sarah Karakaian: it.
- 21:03Sarah Karakaian: Dear
- 21:03Sarah Karakaian: Sir
- 21:04Sarah Karakaian: or
- 21:04Sarah Karakaian: Madam,
- 21:04Annette Grant: and
- 21:05Annette Grant: again,
- 21:05Annette Grant: you
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- 21:05Annette Grant: that.
- 21:05Annette Grant: And
- 21:05Annette Grant: again,
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- 21:06Annette Grant: it,
- 21:06Annette Grant: they
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- 21:07Annette Grant: have
- 21:07Annette Grant: forgotten.
- 21:07Sarah Karakaian: Okay,
- 21:07Sarah Karakaian: here,
- 21:08Sarah Karakaian: here's
- 21:08Sarah Karakaian: an
- 21:08Sarah Karakaian: option
- 21:09Sarah Karakaian: from
- 21:09Sarah Karakaian: Robin,
- 21:10Sarah Karakaian: or
- 21:11Sarah Karakaian: in
- 21:11Sarah Karakaian: a
- 21:11Sarah Karakaian: scenario
- 21:11Sarah Karakaian: with
- 21:11Sarah Karakaian: Robin
- 21:12Sarah Karakaian: where
- 21:12Sarah Karakaian: we
- 21:12Sarah Karakaian: decided
- 21:13Sarah Karakaian: to
- 21:13Sarah Karakaian: stick
- 21:13Sarah Karakaian: to
- 21:13Sarah Karakaian: our
- 21:13Sarah Karakaian: policy.
- 21:14Sarah Karakaian: So
- 21:14Sarah Karakaian: Robin,
- 21:15Sarah Karakaian: the
- 21:15Sarah Karakaian: Booker
- 21:16Sarah Karakaian: says,
- 21:16Sarah Karakaian: I'm
- 21:16Sarah Karakaian: aware
- 21:17Sarah Karakaian: of
- 21:17Sarah Karakaian: your
- 21:17Sarah Karakaian: policy,
- 21:18Sarah Karakaian: but
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- 21:18Sarah Karakaian: I
- 21:18Sarah Karakaian: asked
- 21:19Sarah Karakaian: if
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- 21:21Sarah Karakaian: I
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- 21:21Sarah Karakaian: a
- 21:21Sarah Karakaian: reservation
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- 21:22Sarah Karakaian: before
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- 21:22Sarah Karakaian: your
- 21:23Sarah Karakaian: entire
- 21:23Sarah Karakaian: guide.
- 21:24Sarah Karakaian: Is
- 21:24Sarah Karakaian: it
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- 21:25Sarah Karakaian: partial
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- 21:26Sarah Karakaian: Because
- 21:26Sarah Karakaian: I
- 21:26Sarah Karakaian: would,
- 21:27Sarah Karakaian: it
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- 21:28Sarah Karakaian: me
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- 21:28Sarah Karakaian: find
- 21:28Sarah Karakaian: other
- 21:29Sarah Karakaian: accommodations.
- 21:29Sarah Karakaian: Thank
- 21:30Sarah Karakaian: you.
- 21:30Sarah Karakaian: Either
- 21:30Sarah Karakaian: way.
- 21:31Sarah Karakaian: And
- 21:31Sarah Karakaian: we
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- 21:32Sarah Karakaian: It
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- 21:35Sarah Karakaian: Let
- 21:35Sarah Karakaian: me
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- 21:37Sarah Karakaian: I
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- 21:38Sarah Karakaian: the
- 21:38Sarah Karakaian: non-refundable
- 21:39Sarah Karakaian: options,
- 21:39Sarah Karakaian: so
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- 21:42Sarah Karakaian: And
- 21:42Sarah Karakaian: then
- 21:42Sarah Karakaian: Robin
- 21:42Sarah Karakaian: says,
- 21:43Sarah Karakaian: I
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- 21:43Sarah Karakaian: aware
- 21:44Sarah Karakaian: there
- 21:44Sarah Karakaian: was
- 21:44Sarah Karakaian: another
- 21:44Sarah Karakaian: option.
- 21:44Sarah Karakaian: Okay.
- 21:45Sarah Karakaian: Thanks
- 21:45Sarah Karakaian: for
- 21:46Sarah Karakaian: the
- 21:46Sarah Karakaian: response.
- 21:46Annette Grant: And
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- 21:47Annette Grant: where,
- 21:47Annette Grant: as
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- 21:48Annette Grant: you
- 21:48Annette Grant: don't
- 21:49Annette Grant: wanna
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- 21:49Annette Grant: everything.
- 21:50Annette Grant: Okay?
- 21:50Annette Grant: And
- 21:51Annette Grant: this
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- 21:51Annette Grant: read.
- 21:53Annette Grant: Actually
- 21:53Annette Grant: read
- 21:54Annette Grant: the
- 21:54Annette Grant: messages,
- 21:55Annette Grant: read
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- 21:56Annette Grant: guest
- 21:56Annette Grant: is
- 21:56Annette Grant: saying.
- 21:56Annette Grant: So
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- 22:02Annette Grant: Right?
- 22:04Annette Grant: Um,
- 22:04Annette Grant: thanks.
- 22:04Annette Grant: Either
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- 22:05Annette Grant: Partial.
- 22:06Annette Grant: Yeah,
- 22:06Annette Grant: it
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- 22:07Annette Grant: I
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- 22:09Annette Grant: So
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- 22:10Annette Grant: the
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- 22:11Annette Grant: saying
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- 22:11Annette Grant: like,
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- 22:15Annette Grant: So
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- 22:23Annette Grant: You
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- 22:25Annette Grant: a
- 22:25Annette Grant: narrative
- 22:26Annette Grant: there
- 22:27Annette Grant: in
- 22:27Annette Grant: the
- 22:27Annette Grant: words
- 22:27Annette Grant: that
- 22:27Annette Grant: they
- 22:27Annette Grant: choose.
- 22:28Sarah Karakaian: All
- 22:28Sarah Karakaian: right,
- 22:28Sarah Karakaian: let's
- 22:29Sarah Karakaian: get
- 22:29Sarah Karakaian: another
- 22:29Sarah Karakaian: example.
- 22:30Sarah Karakaian: This
- 22:30Sarah Karakaian: is
- 22:31Sarah Karakaian: from
- 22:31Sarah Karakaian: Angie.
- 22:31Sarah Karakaian: Hi
- 22:32Sarah Karakaian: there.
- 22:32Sarah Karakaian: We
- 22:32Sarah Karakaian: currently
- 22:32Sarah Karakaian: have
- 22:32Sarah Karakaian: a
- 22:33Sarah Karakaian: medical
- 22:33Sarah Karakaian: emergency
- 22:34Sarah Karakaian: and
- 22:34Sarah Karakaian: are
- 22:34Sarah Karakaian: unable
- 22:34Sarah Karakaian: to
- 22:34Sarah Karakaian: come
- 22:35Sarah Karakaian: on
- 22:35Sarah Karakaian: the
- 22:35Sarah Karakaian: dates
- 22:35Sarah Karakaian: we
- 22:36Sarah Karakaian: booked.
- 22:36Sarah Karakaian: Am
- 22:36Sarah Karakaian: I
- 22:36Sarah Karakaian: able
- 22:37Sarah Karakaian: to
- 22:37Sarah Karakaian: get
- 22:37Sarah Karakaian: a
- 22:37Sarah Karakaian: refund
- 22:37Sarah Karakaian: or
- 22:37Sarah Karakaian: credit
- 22:38Sarah Karakaian: for
- 22:38Sarah Karakaian: another
- 22:38Sarah Karakaian: stay
- 22:38Sarah Karakaian: with
- 22:38Sarah Karakaian: you
- 22:39Sarah Karakaian: guys
- 22:39Sarah Karakaian: in
- 22:39Sarah Karakaian: the
- 22:39Sarah Karakaian: future?
- 22:40Sarah Karakaian: We
- 22:40Sarah Karakaian: have
- 22:40Sarah Karakaian: to
- 22:40Sarah Karakaian: come
- 22:40Sarah Karakaian: back
- 22:40Sarah Karakaian: next
- 22:41Sarah Karakaian: month
- 22:41Sarah Karakaian: to
- 22:41Sarah Karakaian: Columbus
- 22:41Sarah Karakaian: and
- 22:42Sarah Karakaian: would
- 22:42Sarah Karakaian: like
- 22:42Sarah Karakaian: to
- 22:42Sarah Karakaian: stay
- 22:42Sarah Karakaian: with
- 22:42Sarah Karakaian: you
- 22:42Sarah Karakaian: in
- 22:43Sarah Karakaian: the
- 22:43Sarah Karakaian: event
- 22:43Sarah Karakaian: we
- 22:43Sarah Karakaian: are
- 22:43Sarah Karakaian: unable
- 22:44Sarah Karakaian: to
- 22:44Sarah Karakaian: get
- 22:44Sarah Karakaian: a
- 22:44Sarah Karakaian: refund.
- 22:44Sarah Karakaian: I
- 22:44Sarah Karakaian: apologize.
- 22:45Sarah Karakaian: We
- 22:46Sarah Karakaian: responded.
- 22:46Sarah Karakaian: Hi,
- 22:47Sarah Karakaian: Angelica.
- 22:47Sarah Karakaian: So
- 22:48Sarah Karakaian: sorry
- 22:48Sarah Karakaian: to
- 22:48Sarah Karakaian: hear
- 22:48Sarah Karakaian: about
- 22:48Sarah Karakaian: the
- 22:48Sarah Karakaian: emergency.
- 22:49Sarah Karakaian: That
- 22:50Sarah Karakaian: is,
- 22:50Sarah Karakaian: that
- 22:50Sarah Karakaian: is
- 22:50Sarah Karakaian: key
- 22:50Sarah Karakaian: there
- 22:50Sarah Karakaian: in
- 22:51Sarah Karakaian: hospitality
- 22:52Sarah Karakaian: to,
- 22:53Sarah Karakaian: to
- 22:53Sarah Karakaian: acknowledge
- 22:54Sarah Karakaian: what
- 22:54Sarah Karakaian: they
- 22:54Sarah Karakaian: said.
- 22:55Sarah Karakaian: Right.
- 22:55Sarah Karakaian: So
- 22:56Sarah Karakaian: I
- 22:56Sarah Karakaian: heard
- 22:56Sarah Karakaian: you,
- 22:57Sarah Karakaian: there
- 22:57Sarah Karakaian: is
- 22:57Sarah Karakaian: an
- 22:57Sarah Karakaian: emergency.
- 22:58Sarah Karakaian: Mm-hmm.
- 22:58Sarah Karakaian: Mm-hmm.
- 22:58Sarah Karakaian: I
- 22:58Sarah Karakaian: just
- 22:58Sarah Karakaian: looked
- 22:59Sarah Karakaian: at
- 22:59Sarah Karakaian: your
- 22:59Sarah Karakaian: reservation.
- 22:59Sarah Karakaian: I
- 22:59Sarah Karakaian: see
- 23:00Sarah Karakaian: you
- 23:00Sarah Karakaian: booked
- 23:00Sarah Karakaian: the
- 23:00Sarah Karakaian: non-refundable
- 23:01Sarah Karakaian: option.
- 23:01Sarah Karakaian: Let
- 23:01Sarah Karakaian: me
- 23:02Sarah Karakaian: get
- 23:02Sarah Karakaian: with
- 23:02Sarah Karakaian: my
- 23:02Sarah Karakaian: team
- 23:02Sarah Karakaian: and
- 23:03Sarah Karakaian: see
- 23:03Sarah Karakaian: what
- 23:03Sarah Karakaian: we
- 23:03Sarah Karakaian: can
- 23:03Sarah Karakaian: do.
- 23:04Sarah Karakaian: And
- 23:04Sarah Karakaian: so
- 23:05Sarah Karakaian: Angie
- 23:05Sarah Karakaian: says,
- 23:05Sarah Karakaian: okay,
- 23:05Sarah Karakaian: thank
- 23:06Sarah Karakaian: you.
- 23:06Sarah Karakaian: I
- 23:06Sarah Karakaian: hope
- 23:06Sarah Karakaian: you
- 23:06Sarah Karakaian: guys
- 23:07Sarah Karakaian: are
- 23:07Sarah Karakaian: understanding.
- 23:08Sarah Karakaian: And
- 23:08Sarah Karakaian: so
- 23:08Sarah Karakaian: even
- 23:09Sarah Karakaian: though
- 23:09Sarah Karakaian: Angie
- 23:09Sarah Karakaian: said,
- 23:09Sarah Karakaian: I
- 23:09Sarah Karakaian: hope
- 23:09Sarah Karakaian: you
- 23:09Sarah Karakaian: guys
- 23:10Sarah Karakaian: are
- 23:10Sarah Karakaian: understanding,
- 23:11Sarah Karakaian: I.
- 23:11Sarah Karakaian: I
- 23:11Sarah Karakaian: am
- 23:11Sarah Karakaian: willing
- 23:11Sarah Karakaian: to
- 23:11Sarah Karakaian: wager
- 23:12Sarah Karakaian: because
- 23:12Sarah Karakaian: I
- 23:12Sarah Karakaian: know
- 23:12Sarah Karakaian: our
- 23:12Sarah Karakaian: little
- 23:12Sarah Karakaian: decision
- 23:13Sarah Karakaian: tree,
- 23:13Sarah Karakaian: that
- 23:13Sarah Karakaian: there
- 23:14Sarah Karakaian: was
- 23:14Sarah Karakaian: enough
- 23:14Sarah Karakaian: time
- 23:15Sarah Karakaian: before
- 23:15Sarah Karakaian: guest
- 23:15Sarah Karakaian: arrival.
- 23:16Sarah Karakaian: We're
- 23:16Sarah Karakaian: probably
- 23:16Sarah Karakaian: in
- 23:16Sarah Karakaian: our
- 23:17Sarah Karakaian: high
- 23:17Sarah Karakaian: season
- 23:17Sarah Karakaian: where
- 23:17Sarah Karakaian: with
- 23:17Sarah Karakaian: our
- 23:18Sarah Karakaian: small
- 23:18Sarah Karakaian: properties,
- 23:18Sarah Karakaian: we
- 23:18Sarah Karakaian: know
- 23:19Sarah Karakaian: we
- 23:19Sarah Karakaian: can
- 23:19Sarah Karakaian: get
- 23:19Sarah Karakaian: it
- 23:19Sarah Karakaian: rebooked.
- 23:19Sarah Karakaian: She
- 23:20Sarah Karakaian: is
- 23:20Sarah Karakaian: saying,
- 23:21Sarah Karakaian: I
- 23:21Sarah Karakaian: have
- 23:21Sarah Karakaian: to
- 23:21Sarah Karakaian: come
- 23:21Sarah Karakaian: back
- 23:22Sarah Karakaian: next
- 23:22Sarah Karakaian: month.
- 23:22Sarah Karakaian: Yes.
- 23:22Sarah Karakaian: So
- 23:23Sarah Karakaian: it's
- 23:23Sarah Karakaian: like,
- 23:23Sarah Karakaian: hey,
- 23:23Sarah Karakaian: this
- 23:23Sarah Karakaian: is
- 23:23Sarah Karakaian: a
- 23:23Sarah Karakaian: potential
- 23:24Sarah Karakaian: rebook
- 23:24Sarah Karakaian: recurring,
- 23:25Sarah Karakaian: but
- 23:25Sarah Karakaian: guess.
- 23:26Sarah Karakaian: Mm-hmm.
- 23:27Sarah Karakaian: So
- 23:27Sarah Karakaian: we
- 23:27Sarah Karakaian: responded,
- 23:28Sarah Karakaian: hello,
- 23:28Sarah Karakaian: we
- 23:28Sarah Karakaian: are
- 23:28Sarah Karakaian: able
- 23:28Sarah Karakaian: to
- 23:29Sarah Karakaian: refund
- 23:29Sarah Karakaian: you.
- 23:30Sarah Karakaian: What
- 23:30Sarah Karakaian: will
- 23:30Sarah Karakaian: we
- 23:30Sarah Karakaian: need?
- 23:30Sarah Karakaian: What
- 23:30Sarah Karakaian: we
- 23:31Sarah Karakaian: need
- 23:31Sarah Karakaian: to
- 23:31Sarah Karakaian: happen
- 23:31Sarah Karakaian: is
- 23:31Sarah Karakaian: that
- 23:31Sarah Karakaian: you
- 23:32Sarah Karakaian: will
- 23:32Sarah Karakaian: need
- 23:32Sarah Karakaian: to
- 23:32Sarah Karakaian: cancel
- 23:32Sarah Karakaian: air
- 23:33Sarah Karakaian: BB
- 23:33Sarah Karakaian: on
- 23:33Sarah Karakaian: your
- 23:34Sarah Karakaian: end.
- 23:34Sarah Karakaian: Remember,
- 23:34Sarah Karakaian: if
- 23:34Sarah Karakaian: you
- 23:34Sarah Karakaian: cancel
- 23:35Sarah Karakaian: as
- 23:35Sarah Karakaian: the
- 23:35Sarah Karakaian: host,
- 23:35Sarah Karakaian: it
- 23:36Sarah Karakaian: is
- 23:36Sarah Karakaian: a
- 23:36Sarah Karakaian: ding
- 23:36Sarah Karakaian: on
- 23:36Sarah Karakaian: you.
- 23:37Sarah Karakaian: Mm-hmm.
- 23:37Sarah Karakaian: So
- 23:37Sarah Karakaian: if
- 23:37Sarah Karakaian: the
- 23:37Sarah Karakaian: guest.
- 23:38Sarah Karakaian: Wants
- 23:38Sarah Karakaian: to
- 23:38Sarah Karakaian: cancel
- 23:39Sarah Karakaian: because
- 23:39Sarah Karakaian: of
- 23:39Sarah Karakaian: their
- 23:39Sarah Karakaian: schedule
- 23:40Sarah Karakaian: changes,
- 23:40Sarah Karakaian: make
- 23:40Sarah Karakaian: sure
- 23:40Sarah Karakaian: they
- 23:41Sarah Karakaian: take
- 23:41Sarah Karakaian: that
- 23:41Sarah Karakaian: action
- 23:42Sarah Karakaian: and
- 23:42Sarah Karakaian: then
- 23:42Sarah Karakaian: I'll
- 23:43Sarah Karakaian: be
- 23:43Sarah Karakaian: able
- 23:43Sarah Karakaian: to
- 23:43Sarah Karakaian: reach
- 23:43Sarah Karakaian: out
- 23:43Sarah Karakaian: to
- 23:44Sarah Karakaian: the
- 23:44Sarah Karakaian: Airbnb
- 23:44Sarah Karakaian: support
- 23:44Sarah Karakaian: team
- 23:45Sarah Karakaian: saying
- 23:45Sarah Karakaian: that
- 23:45Sarah Karakaian: we
- 23:45Sarah Karakaian: are
- 23:45Sarah Karakaian: refunding
- 23:46Sarah Karakaian: you
- 23:46Sarah Karakaian: a
- 23:46Sarah Karakaian: hundred
- 23:46Sarah Karakaian: percent
- 23:46Sarah Karakaian: of
- 23:46Sarah Karakaian: your
- 23:46Sarah Karakaian: stay,
- 23:47Sarah Karakaian: which
- 23:47Sarah Karakaian: Angie
- 23:48Sarah Karakaian: says.
- 23:48Sarah Karakaian: Perfect.
- 23:49Sarah Karakaian: Thank
- 23:49Sarah Karakaian: you
- 23:49Sarah Karakaian: so
- 23:50Sarah Karakaian: much.
- 23:51Sarah Karakaian: So
- 23:51Sarah Karakaian: in
- 23:52Sarah Karakaian: the
- 23:52Sarah Karakaian: end,
- 23:52Sarah Karakaian: like
- 23:53Sarah Karakaian: we
- 23:53Sarah Karakaian: said
- 23:53Sarah Karakaian: at
- 23:53Sarah Karakaian: the
- 23:53Sarah Karakaian: beginning,
- 23:54Sarah Karakaian: it's
- 23:55Sarah Karakaian: your
- 23:55Sarah Karakaian: business.
- 23:56Sarah Karakaian: You
- 23:56Sarah Karakaian: can
- 23:56Sarah Karakaian: choose
- 23:57Sarah Karakaian: whatever
- 23:58Sarah Karakaian: fits
- 23:58Sarah Karakaian: with
- 23:59Sarah Karakaian: what
- 23:59Sarah Karakaian: you
- 23:59Sarah Karakaian: are
- 23:59Sarah Karakaian: wanting,
- 23:59Sarah Karakaian: but
- 24:00Sarah Karakaian: we
- 24:00Sarah Karakaian: encourage
- 24:01Sarah Karakaian: you
- 24:01Sarah Karakaian: to
- 24:01Sarah Karakaian: rethink
- 24:01Sarah Karakaian: things.
- 24:02Sarah Karakaian: If
- 24:02Sarah Karakaian: you
- 24:02Sarah Karakaian: picked
- 24:02Sarah Karakaian: your
- 24:02Sarah Karakaian: cancellation
- 24:03Sarah Karakaian: policy
- 24:04Sarah Karakaian: based
- 24:04Sarah Karakaian: on
- 24:04Sarah Karakaian: some
- 24:04Sarah Karakaian: hack
- 24:05Sarah Karakaian: you
- 24:05Sarah Karakaian: saw
- 24:05Sarah Karakaian: in
- 24:05Sarah Karakaian: some
- 24:05Sarah Karakaian: free
- 24:06Sarah Karakaian: Facebook
- 24:06Sarah Karakaian: group
- 24:07Sarah Karakaian: or
- 24:07Sarah Karakaian: whatever
- 24:08Sarah Karakaian: that.
- 24:09Sarah Karakaian: You
- 24:09Sarah Karakaian: can
- 24:10Sarah Karakaian: win
- 24:10Sarah Karakaian: if
- 24:10Sarah Karakaian: you
- 24:10Sarah Karakaian: have
- 24:10Sarah Karakaian: a
- 24:10Sarah Karakaian: strict
- 24:11Sarah Karakaian: cancellation
- 24:11Sarah Karakaian: policy.
- 24:12Sarah Karakaian: Mm-hmm.
- 24:12Sarah Karakaian: You
- 24:12Sarah Karakaian: can
- 24:12Sarah Karakaian: win
- 24:13Sarah Karakaian: if
- 24:13Sarah Karakaian: you
- 24:13Sarah Karakaian: have
- 24:13Sarah Karakaian: a
- 24:13Sarah Karakaian: flexible
- 24:13Sarah Karakaian: cancellation
- 24:14Sarah Karakaian: policy
- 24:15Annette Grant: and
- 24:15Annette Grant: always
- 24:15Annette Grant: be
- 24:16Annette Grant: prepared
- 24:16Annette Grant: because
- 24:18Annette Grant: you're
- 24:18Annette Grant: gonna
- 24:18Annette Grant: have
- 24:19Annette Grant: a
- 24:19Annette Grant: guest
- 24:20Annette Grant: that
- 24:21Annette Grant: is
- 24:21Annette Grant: going
- 24:22Annette Grant: to
- 24:23Annette Grant: question
- 24:24Annette Grant: your
- 24:24Annette Grant: policy
- 24:25Annette Grant: and
- 24:25Annette Grant: always
- 24:25Annette Grant: want
- 24:25Annette Grant: you
- 24:26Annette Grant: to
- 24:26Annette Grant: go
- 24:26Annette Grant: against
- 24:26Annette Grant: whatever
- 24:27Annette Grant: the
- 24:27Annette Grant: policy
- 24:28Annette Grant: is
- 24:28Annette Grant: that
- 24:28Annette Grant: you
- 24:28Annette Grant: choose.
- 24:29Annette Grant: So
- 24:29Annette Grant: you're
- 24:29Annette Grant: not
- 24:29Annette Grant: gonna
- 24:30Annette Grant: be
- 24:30Annette Grant: immune
- 24:30Annette Grant: to
- 24:31Annette Grant: guest
- 24:31Annette Grant: inquiries
- 24:32Annette Grant: on
- 24:33Annette Grant: your
- 24:33Annette Grant: policy.
- 24:33Sarah Karakaian: No,
- 24:34Sarah Karakaian: and
- 24:34Sarah Karakaian: I,
- 24:34Sarah Karakaian: you
- 24:34Sarah Karakaian: know,
- 24:34Sarah Karakaian: I
- 24:34Sarah Karakaian: can't
- 24:35Sarah Karakaian: lie
- 24:35Sarah Karakaian: that
- 24:35Sarah Karakaian: I
- 24:35Sarah Karakaian: have
- 24:35Sarah Karakaian: never
- 24:36Sarah Karakaian: I've
- 24:37Sarah Karakaian: been
- 24:37Sarah Karakaian: like,
- 24:37Sarah Karakaian: I
- 24:37Sarah Karakaian: know
- 24:37Sarah Karakaian: I
- 24:37Sarah Karakaian: didn't
- 24:38Sarah Karakaian: agree
- 24:38Sarah Karakaian: to
- 24:38Sarah Karakaian: this,
- 24:38Sarah Karakaian: but
- 24:38Sarah Karakaian: lemme
- 24:38Sarah Karakaian: just
- 24:38Sarah Karakaian: ask
- 24:39Sarah Karakaian: anyway.
- 24:39Sarah Karakaian: Yeah.
- 24:39Sarah Karakaian: Like
- 24:39Sarah Karakaian: I
- 24:40Sarah Karakaian: feel
- 24:40Sarah Karakaian: like
- 24:40Sarah Karakaian: we've
- 24:40Sarah Karakaian: all
- 24:40Sarah Karakaian: done
- 24:40Sarah Karakaian: that.
- 24:41Sarah Karakaian: But
- 24:41Sarah Karakaian: when
- 24:41Sarah Karakaian: you're
- 24:41Sarah Karakaian: on
- 24:41Sarah Karakaian: the
- 24:41Sarah Karakaian: host
- 24:41Sarah Karakaian: side
- 24:42Sarah Karakaian: or
- 24:42Sarah Karakaian: the
- 24:42Sarah Karakaian: business
- 24:43Sarah Karakaian: owner
- 24:43Sarah Karakaian: side
- 24:43Sarah Karakaian: of
- 24:43Sarah Karakaian: those
- 24:43Sarah Karakaian: questions,
- 24:44Sarah Karakaian: you
- 24:44Sarah Karakaian: can
- 24:44Sarah Karakaian: get
- 24:44Sarah Karakaian: so
- 24:44Sarah Karakaian: emotionally
- 24:45Sarah Karakaian: charged
- 24:45Sarah Karakaian: and
- 24:45Sarah Karakaian: upset.
- 24:47Sarah Karakaian: But
- 24:47Sarah Karakaian: if
- 24:47Sarah Karakaian: you
- 24:47Sarah Karakaian: really
- 24:47Sarah Karakaian: just
- 24:47Sarah Karakaian: go
- 24:47Sarah Karakaian: from
- 24:48Sarah Karakaian: the
- 24:48Sarah Karakaian: perspective
- 24:48Sarah Karakaian: of,
- 24:49Sarah Karakaian: hey,
- 24:49Sarah Karakaian: you
- 24:49Sarah Karakaian: gotta
- 24:49Sarah Karakaian: ask
- 24:50Sarah Karakaian: and
- 24:50Sarah Karakaian: then
- 24:50Sarah Karakaian: being
- 24:50Sarah Karakaian: able
- 24:50Sarah Karakaian: to
- 24:51Sarah Karakaian: empower
- 24:51Sarah Karakaian: your
- 24:51Sarah Karakaian: team
- 24:51Sarah Karakaian: like
- 24:51Sarah Karakaian: we
- 24:52Sarah Karakaian: discussed
- 24:53Sarah Karakaian: of
- 24:53Sarah Karakaian: how
- 24:53Sarah Karakaian: to
- 24:53Sarah Karakaian: make
- 24:53Sarah Karakaian: those
- 24:53Sarah Karakaian: decisions,
- 24:54Sarah Karakaian: then
- 24:55Sarah Karakaian: you'll
- 24:56Sarah Karakaian: be
- 24:56Sarah Karakaian: all
- 24:56Sarah Karakaian: set.
- 24:56Sarah Karakaian: But
- 24:56Sarah Karakaian: either
- 24:57Sarah Karakaian: way,
- 24:57Sarah Karakaian: choose
- 24:57Sarah Karakaian: what's
- 24:58Sarah Karakaian: best
- 24:58Sarah Karakaian: for
- 24:58Sarah Karakaian: you
- 24:58Sarah Karakaian: and
- 24:58Sarah Karakaian: your
- 24:58Sarah Karakaian: business.
- 24:59Sarah Karakaian: And
- 24:59Sarah Karakaian: with
- 24:59Sarah Karakaian: that,
- 24:59Sarah Karakaian: I
- 25:00Sarah Karakaian: am
- 25:00Sarah Karakaian: Sarah
- 25:00Sarah Karakaian: Karakaian.
- 25:01Annette Grant: I'm
- 25:01Annette Grant: Annette
- 25:01Annette Grant: Grant,
- 25:01Annette Grant: and
- 25:02Annette Grant: together
- 25:02Annette Grant: we
- 25:02Annette Grant: are
- 25:03Annette Grant: Thanks
- 25:03Annette Grant: for
- 25:03Annette Grant: Visiting.
- 25:03Annette Grant: Talk
- 25:04Annette Grant: to
- 25:04Annette Grant: you
- 25:04Annette Grant: next
- 25:04Annette Grant: week.