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Salesforce's Nitin Mangtani on how AI is evolving on-site search
What if the most common point of failure in your digital customer experience: the 'no results found' page, could become your greatest opportunity for conversion and discovery?
Agility requires not just adopting new technologies, but fundamentally rethinking core customer interactions, like search, that have remained static for far too long. It demands a shift from rigid rules to responsive, intelligent systems that learn from and adapt to customer intent in real time.
Today, we're going to talk about the evolution of on-site search. For years, it's been a functional, yet often frustrating…
The skinny
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