Managing Listener Feedback And Criticism
We're talking through creating a healthy feedback filter so you can tell the difference between criticism that helps, confusion that needs clarification, and negativity that deserves to be ignored!
We discuss where podcasters are likely to get feedback, why public comments can feel so much heavier than private messages, and how to stop one bad review from drowning out all the people who are cheering you on.
Links mentioned in this episode:
Beach Too Sandy, Water Too Wet
This American Life: Everyone's a Critic
Happy to Help: Using Psychology to Thrive in Customer Support with Melody Wilding…
The skinny
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