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507: Hospitality and Heart with Ken Botts
Does hospitality translate from restaurants to pet care? Ken Botts, owner of Creekside Critters Pet Sitters, shares his journey into the world of pet care. He discusses the importance of community engagement, effective hiring practices, and the parallels between providing excellent service in restaurants and pet sitting. Ken emphasizes the role of heart-driven hospitality in building trust with both human clients and their furry companions.
Main topics:
Transition from food service
Importance of hiring practices
Community engagement strategies
Marketing and brand presence
Leadership and team…
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