Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
We need to talk about the "intern" sitting on your desktop...
Come on, you know the one.
Sure, they are fast, very eager to please, and can process data at lightning speeds.
But they also have a bad habit of hallucinating facts and making things up just to make you happy.
Of course, I’m talking about AI.
It is fair to say that we are past the initial "wow" phase of generative AI.
Now, for us service design professionals, the real question is: How do we actually hire, train, and trust this new digital colleague?
That is the focus of this episode of our Inside Service Design series.
We sit down…
The skinny
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