Managers: Building Relationship Intelligence
As a new manager, your intent is almost always to be helpful — but your impact doesn’t always land that way. In this episode, Leslie Ferry explores why communication breakdowns often aren’t about clarity or effort, but about unspoken differences in how people naturally approach work.
We unpack how work style differences — like people-first vs. task-first thinking — quietly create friction when they go unrecognized, and why many managers end up stuck in what Leslie calls the Anxiety vs. Resentment Gap. The episode discusses Relationship Intelligence as the skill that allows leaders to read how…
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