Latest / Wedding Pros who are ready to grow - with Becca Pountney / Is your Wedding Business on TikTok - with Emily Rochotte
Transcript
- 0:00Emily: I look at my first TikTok videos and I'm like, these are so cringe.
- 0:02I can't believe I did that.
- 0:04But at that time I was like, look at me go.
- 0:05And that's really what it is, right?
- 0:07Nobody is like.
- 0:09They might be scrolling back all the way to the beginning, but if
- 0:11they do that, they're going to see the growth and evolution of your
- 0:14work and what you've been posting.
- 0:16Becca: I'm Becca Pountney, wedding business, marketing expert,
- 0:21speaker, and blogger, and you're listening to the Wedding Pros
- 0:23Who Are Ready To Grow podcast.
- 0:26I'm here to share with you actionable tips, strategies, and tips.
- 0:29Real life examples to help you take your wedding business
- 0:31business to the next level.
- 0:33If you are an ambitious wedding business owner that wants to take your passion
- 0:36and use it to build a profitable, sustainable business doing what you
- 0:40love, then you're in the right place.
- 0:42Let's get going with today's episode.
- 0:45Today I'm chatting with Emily Roshot.
- 0:48Emily is a social media manager, content writer, speaker, and
- 0:51all round great human being.
- 0:53For the last decade, Emily has been immersed in the industry from writing
- 0:56trend pieces for wedding magazines to managing social media coverage of runway
- 0:59shows at New York Bridal Fashion Week.
- 1:02Emily is a fountain of knowledge about all things online content creation.
- 1:06So I know she's going to have some really great tips for you today.
- 1:09And she's fabulous.
- 1:10So I know you're going to love her.
- 1:11Emily, welcome to the podcast.
- 1:13Emily: Thanks for having me, Becca.
- 1:14I'm so happy to be here.
- 1:16Fountain of knowledge.
- 1:17I love
- 1:18it.
- 1:18Becca: Yes, a fountain of knowledge as big as Bellagio, you are a fountain
- 1:23as everyone knows, all my favorite people are all the people that I
- 1:27got to hang out with in Las Vegas.
- 1:28That's where we were last together.
- 1:30So I'm glad to have you on the podcast today
- 1:32Emily: Me too.
- 1:32I'm so excitedted to be here and chat with you all things content.
- 1:35Becca: Great.
- 1:36It's a subject I like to talk about.
- 1:37So we are going to go all around the houses, but my listeners are used to
- 1:41following us all around the houses.
- 1:42So it's all good.
- 1:43Now, before we get into the kind of content creation stuff, I always
- 1:47like to talk to people about their own background, their own story.
- 1:50Cause I think it's important that we understand where people come
- 1:52from, especially when they're giving us information, giving us ideas to
- 1:56understand people's backgrounds.
- 1:57So how did you end up doing what you do now and why the
- 2:01wedding industry specifically?
- 2:03Emily: Great question.
- 2:04It was not my, like, all the time plan, but then I was, I was a marketing major
- 2:08in college, wanted to go into advertising.
- 2:10My senior year of college, I had an internship at The Knot in
- 2:13their public relations department.
- 2:14I was really enjoying the content that they were putting out.
- 2:17I was also planning events on campus, and college was like, maybe I want
- 2:20to do wedding planning, and I thought about that, but I was like, no, I really
- 2:22like the content they're putting out.
- 2:24Like, I could, I could do that.
- 2:25I could write this.
- 2:25I could see myself enjoying really doing this.
- 2:28I took a journalism class my last semester of college because I needed to immediately
- 2:32pivot before I got out of college.
- 2:34And then my last semester, I interned with formally how he asked and how they asked.
- 2:39It's an engagement and proposal site that then not ended up
- 2:42purchasing later down the line.
- 2:43So full circle moment.
- 2:44And that was it from there.
- 2:45I was and then I was in the wedding industry doing content, doing social
- 2:48media management, working with online publications, and then that
- 2:51transitioned into working with wedding professionals on their, on their blogs,
- 2:55on their, on their social media, on their emails, all that kind of, all
- 2:59that kind of good marketing stuff.
- 3:00So that's what I've been doing since.
- 3:02Since my internship in college, I've just never, never left the wedding industry.
- 3:06Becca: I love it.
- 3:07Oh, it's a wonderful, it's a wonderful industry to be in.
- 3:10That's why I'm in it too, because it's so happy.
- 3:12And I think like most people, we all end up doing something, maybe not what
- 3:16we originally planned to do, but then when, when we get into it and we love it,
- 3:19then it's great to stay there as well.
- 3:21Now let's start because there's lots of different areas of content management.
- 3:25We've got blogging, we've got copywriting, we've got social media.
- 3:28We're going to start with social media.
- 3:30Now I know a lot of people, especially when they're my age, millennials who are
- 3:35starting to fall out of love a little bit with our social media platforms.
- 3:39We've been doing it for the last decade or more, and It's getting
- 3:43difficult and it feels run of the mill.
- 3:45Do you think, from your perspective, that it is still a really important part
- 3:50of our marketing as wedding businesses?
- 3:51Emily: I really do.
- 3:52I don't think that it should be the end all be all, and I find that people
- 3:55put, you know, sometimes they're like, I put all my time into this,
- 3:57it's not paying off the way that I thought, and that's not what I want
- 4:00for people, but it is important because people are looking for you there.
- 4:03It's not going to be their direct, you know, Oh, I saw you on Instagram and
- 4:07I immediately booked you and we had a call and now you're my wedding planner.
- 4:10It's not that kind of direct pipeline, but it's where people are looking.
- 4:13And it's a great way to further expand your portfolio beyond your website for
- 4:17people to be able to find you and also to connect with you, social media is where
- 4:21a lot of your personality comes out.
- 4:22And the personality is like the final factor, because if I, you
- 4:26know, find two people who can.
- 4:27Create something similar that I'm looking for.
- 4:29I'm going to go with the person that I that I get along with better or
- 4:32that I have a deeper connection with and that can build on social media.
- 4:35So yes, as much as people may not want to hear it, social
- 4:38media is still very important.
- 4:40It is something that we should be doing, and it's definitely worth.
- 4:43putting your time into, but making sure that it's a reasonable amount of time.
- 4:46Becca: And do you think couples are using it slightly differently?
- 4:49Because I think if you go back five years, people were getting a lot of DMs
- 4:51via Instagram and things like that, which seems to have petered out a little bit.
- 4:56But do you think couples are still using it to look at what people are doing?
- 4:59Emily: Absolutely.
- 5:00Couples are a thousand percent still looking at it.
- 5:02You can look at the, the surveys that came out this year from the knot and Zola.
- 5:06I mean, it just confirms that.
- 5:07Couples are looking.
- 5:08You're right about, you know, maybe not getting all of the DMs or the
- 5:11engagement that you were once getting, but they're definitely lurking.
- 5:13TikTok has become huge in the wedding planning process.
- 5:16Couples are looking there.
- 5:18And statistically, a lot of couples are planning and looking
- 5:21before they even get engaged.
- 5:23So that brand awareness bit is really important.
- 5:26When it comes to social media, because you're kind of showing up for people
- 5:29before they even know that they need you and before they're even looking for you.
- 5:32Becca: I think one of the things that my pros and venues actually
- 5:35particularly struggle with is knowing what to be posting.
- 5:38So I think they all kind of know, yeah, I should be posting, I should
- 5:41be visible, I should be showing up.
- 5:43But actually.
- 5:45They kind of get stuck as to what should they be posting and everyone
- 5:49seems to be posting the same things and they're just kind of blending in.
- 5:52The algorithms are getting harder.
- 5:54Have you got any thoughts about the kind of content that in 2024 wedding
- 5:58professionals should be looking to post?
- 6:00Emily: I have a lot of thoughts about the content that wedding
- 6:02professionals should be posting in 2024.
- 6:04I, I'm pleading, I'm begging, please stop with the stock
- 6:08photos and the holiday posts.
- 6:10I see a lot of people are like, I just need to maintain this.
- 6:12So it looks like I'm in business.
- 6:13So it's, you know, Happy Thanksgiving, and then you won't see them again until, you
- 6:17know, Hanukkah or Christmas or New Year's.
- 6:19I'm asking you to stop doing that.
- 6:21I'm asking you to please show up with content that people
- 6:24can take something away from.
- 6:26I really want your content to fall into, like, one of the main
- 6:29buckets, which would be educational.
- 6:31Like, did somebody learn something about what you offer or the
- 6:34wedding planning process from you?
- 6:36Even if you don't become their vendor, you being a wealth of information is
- 6:40valuable to them and also helps you maybe get referrals down the line.
- 6:44Is it something that they are entertained by?
- 6:46I'm not saying you have to hop on every TikTok trend, but you know,
- 6:49entertaining content also leaves a memorable impression for them.
- 6:53Or is it something that they can connect with you?
- 6:55You're the face of your business most of the time, or your team, if you
- 6:59have a larger team, who are the people that they're going to be working with?
- 7:02Is there a personal connection that's created?
- 7:04Who's the face behind the brand?
- 7:05Who is the team that's going to be showing up to work with you on your wedding day?
- 7:10Really, we want your content to fall into that.
- 7:12If somebody is not going to leave with a takeaway too often, I see
- 7:15people post photos of a couple and the caption will be like, we loved,
- 7:19you know, Tim and Sue's big day here at, you know, blah, blah, blah venue
- 7:23with blah, blah, blah photographer.
- 7:25And that's it.
- 7:25And like, that is helpful to show your work.
- 7:27Like I'm not saying, you know, I would love that over stock photo any
- 7:30day of the week, please like show actual couples with actual work.
- 7:34But we want to make sure that the, the caption has information and
- 7:38that you're showing like what it's actually like to be part of that.
- 7:41Not just like, here's a wedding that we had at our venue and that's it.
- 7:46Becca: Yeah.
- 7:47And ultimately we're being very polite here, but.
- 7:49really nobody cares about Tim and Sue's wedding other than Tim and Sue.
- 7:54So we're not actually being helpful to our clients.
- 7:57We're just either, we're just saying this is an event that happened.
- 8:00It's, it's like what used to happen in blogging back in the day where
- 8:03I would tell crows to blog and they would start writing a diary
- 8:07of like, today I went to here.
- 8:09Like no one cares.
- 8:10Nobody cares about that.
- 8:12No one.
- 8:13Emily: And I mean that in the nicest way that no one cares, right?
- 8:16But I mean tenants do care and there's value to that because they will repost
- 8:19that and then that gets her name out there too So i'm not saying don't ever
- 8:22do that But make sure that the caption has value to people who aren't them Make
- 8:26sure that your blog I mean same thing with your blogs I see people who are
- 8:29like I have to blog every real wedding that i've ever done and it's like,
- 8:32please Don't use that content to create something that is valuable for SEO.
- 8:37Nobody's going to come and read and be like, Oh, you know,
- 8:41Jim and Steve got married.
- 8:42Let me read the details of their wedding.
- 8:44What can we do with that?
- 8:45Like, where did Jim and Steve get married?
- 8:47And like, is that a venue that you work at often?
- 8:50And you want to create, you know, a blog post of all the venues that are in
- 8:53your area that you like to work with.
- 8:54Like, how can we take this and make it something that's going to be valuable to
- 8:57people who are considering working with?
- 9:00Becca: Absolutely.
- 9:02Now, one of the pushbacks I get quite a lot when having these
- 9:05kinds of conversations with people about their marketing is that they
- 9:07just don't have enough images.
- 9:09Now, I totally agree with you.
- 9:11I don't want to see stock images.
- 9:12So when people say that to you, what are your kind of, how are you
- 9:17advising them to get more images?
- 9:19Emily: Several things.
- 9:19First and foremost, you are your own image.
- 9:22So I always encourage people to show up on camera as much as possible.
- 9:25I know that's scary to some people.
- 9:27So if you're listening to this, please don't panic.
- 9:29There are other ways to do it, but showing up and creating that connection
- 9:33and being the one to give the tips.
- 9:35Or being the one to use I will permit possibly a stock photo if it's a green
- 9:38screen and you're trying to educate a point Because you've also shown up
- 9:41and you're the face of the content But you know, there's value in the small
- 9:45things that you're doing your every day filming that you know What's going
- 9:49on behind the scenes at your venue?
- 9:51What are you?
- 9:52you know, what are you working if you are a photographer or you're
- 9:55a venue or you are Any kind of like bridal salon or anything.
- 9:59You have the content like within you, florists, you have the content.
- 10:03You don't have to always show that final product.
- 10:05You can show what's gone into what you're creating.
- 10:08If you're somebody like an officiant or somebody who's content, like,
- 10:11isn't just, you know, there at the ready, whenever they need it, there
- 10:15are a couple of ways to do it.
- 10:16I always say, you know, show up on camera.
- 10:17You can always.
- 10:20I'm not gonna totally recommend it, but it's better than no content.
- 10:23There are stock image sites that are created for wedding professionals.
- 10:28So please don't just like go to unsplash and grab something, at
- 10:31least invest in something that's created for a wedding professional.
- 10:33But if you have absolutely no content you're starting, it's day one.
- 10:35You've never done a wedding.
- 10:36You've absolutely nothing.
- 10:37You're not going to Show up on camera and also, you know, see what you could
- 10:41do with, with a, like a quote post, that's got a tip you could use Canva
- 10:44with your brand colors and start to get that brand brand awareness in there.
- 10:47But showing up on cameras is the easiest and best way to connect.
- 10:51If you have absolutely.
- 10:53zero content, but I think a lot of times you're overthinking it and you've got
- 10:55a lot more content than you think you do, even if it's just like a little
- 10:58behind the scenes video, but let this be your inspiration to start filming
- 11:03literally everything that you do on a wedding day that goes into the wedding
- 11:07day, you prepping for the wedding day.
- 11:09It's, it'll be valuable down the line.
- 11:10You wish you had it.
- 11:12Becca: Yeah, absolutely.
- 11:12And I think if people get into the habit of doing it, just filming content
- 11:16and filming things, wherever they go, then it becomes second nature.
- 11:19And then you can sit down later on and use that content somewhere else.
- 11:23I mean, you obviously do.
- 11:24Social media and content marketing for a variety of different businesses, and
- 11:28I think one of the hardest things as a marketer and therefore for people who
- 11:31are doing their own marketing is keeping our ideas fresh, making sure we're
- 11:35not just copying what everyone else is doing and coming up with fresh content.
- 11:39How do you personally try and keep yourself ahead of the game,
- 11:42keep your ideas fresh, come up with new ideas and inspiration?
- 11:46Emily: I spend a lot of time on TikTok.
- 11:47TikTok right now is really where the trends are coming out of.
- 11:51Things that we're seeing on Instagram Reels are things that we saw on TikTok
- 11:54a couple weeks ago, and then things that we're seeing on Facebook and Facebook
- 11:57Reels are things we saw on TikTok like a month, at least a month ago.
- 12:00So I try to stay on top of it with, with TikTok, especially And I'm
- 12:04not saying, you know, you need to recreate every trend that's on there,
- 12:07but I think it's very helpful to see where conversations are having a
- 12:09lot of couples are creating content.
- 12:11People want to be their own, you know, wedding influencer and they want to add
- 12:14their, their voice to the conversation.
- 12:16So it's really helpful to see firsthand perspective, but also, you know,
- 12:21again, a plug, cause I won't stop talking about it enough, but tick
- 12:23tock so important for your business, because we want people to be learning
- 12:26from the professionals on top of.
- 12:28From the couples.
- 12:28And so, you know, the more pros that show up on Tik TOK, the more education people
- 12:32are receiving from the people who really know it versus somebody who's planning it
- 12:35for the first time, which is very valuable in its own way, but we want all the voices
- 12:40there, but that's, that's how I stay up the most on what, what is fresh and just
- 12:43like the conversations that are happening, you know, what kind of conversations
- 12:46are happening in Facebook groups.
- 12:48You know, I like to watch the conversations are happening there.
- 12:50Cause I feel like that really gives a pulse on, on what couples are.
- 12:53And it's really helpful to see where the, the mindset's at.
- 12:59Becca: Yeah.
- 12:59I love doing a little bit of deep diving into Facebook groups.
- 13:01I always say to people, don't necessarily post in them.
- 13:04They're great for seeing what questions people are asking, opinions people
- 13:07have, what people think is on trend, which we all saw 10 years ago, all
- 13:11of the rest of things like that.
- 13:13Okay.
- 13:13Talk to me about TikTok because anyone that follows me will know.
- 13:17That I have a slight aversion to TikTok because I feel like I'm
- 13:20too old to be on the platform.
- 13:21I'm not a natural TikTok user.
- 13:23However, I am telling people that's where they need to be heading because all of the
- 13:27data coming out from all of the industry reports here in the UK is saying that we
- 13:31are every year seeing a year on year rise on the amount of couples using TikTok.
- 13:35So Emily, you're going to have to pitch it to me.
- 13:38Why should me and my wedding pros be using TikTok and what's the
- 13:41easiest way to get started with it when it feels overwhelming?
- 13:45Emily: I could talk to you about this.
- 13:46for the rest of time.
- 13:47The most important reason is that couples are showing up.
- 13:49There are couples are using it to plan their wedding.
- 13:52I believe it's almost half of couples.
- 13:54If I had to pull the stat out off the top of my head I think that's, that's
- 13:57what it was the last time I read, but they are looking for inspiration.
- 14:00And I'm finding that that's where people are getting a lot of niche inspiration.
- 14:03So things like, you know, like vegan weddings, I had a friend recently,
- 14:07they got married and she's like, I use Tik TOK to find a lot of, you know,
- 14:10what, what resources could I find?
- 14:12What professionals could I find that we're going to specialize in?
- 14:14In that so people are coming in there searching that is the reason number
- 14:18one that I recommend people be on there is that TikTok is very prevalent as a
- 14:22search engine, a good portion of Gen Z is using it more than the majority
- 14:26of Gen Z is using as a search engine for all things in their life, wedding
- 14:30planning being one of them, and people are searching for what you have to offer
- 14:34and I, you know, want you to be there.
- 14:36I want you to show up in those search results, instead of just
- 14:38the couples that are planning their weddings, but then in terms of
- 14:41showing up and how to get started.
- 14:43That's a great question.
- 14:44There are several ways.
- 14:45If you are like, I will absolutely never be on camera
- 14:47that you can still be on there.
- 14:49I'm going to tell you that the videos of you on camera are going to perform the
- 14:51best, but really what, what matters the most is showing content of what you offer.
- 14:56So that could be, you know, before and after transformations, that could
- 14:59be just a little bit of, of B roll of you, you know, editing photos or
- 15:04walking around your venue and then putting text over it to share tips.
- 15:07That's the most basic way that you can get started without being on camera.
- 15:10But really it's just a matter of sitting down with your phone, it's as
- 15:13simple as that, talking to it, you're creating that connection through
- 15:16the screen with a potential couple.
- 15:18And sharing information, the more that you show up and share information,
- 15:21the more people can trust you, the more people can trust you, the more
- 15:23that they're willing to work with you.
- 15:26And TikTok is the easiest place to do that because it's, I think the best
- 15:29algorithm for connecting you with your ideal client and being able to search
- 15:33for them and, and do the work to find them as well, while they're finding you
- 15:37in their, in their planning process.
- 15:39But I think that, you know, it's, it's If you're sleeping on TikTok,
- 15:42like now is, now is the time.
- 15:44Now's the time for you, Becca.
- 15:45It's time to gather.
- 15:46You're not too old.
- 15:47That's the other point I wanted to address that you said.
- 15:48You're never too old.
- 15:49And I find that people are like, I don't know how to connect to Gen Z.
- 15:52I don't know the lingo.
- 15:53I don't know what I should be saying.
- 15:54And that's not what we're looking for at all.
- 15:55We're not looking for you to show up and dance.
- 15:57That's absolutely not necessary unless you want to, I'm not going to stop you.
- 16:01We're not showing up for you to like, you know, make jokes and, and try to
- 16:04connect with people that you don't feel like that it's not natural.
- 16:07We don't want you to say things that aren't natural or, you know, try
- 16:10to try to be something you're not.
- 16:11People want the authentic you and people are not judging that as
- 16:15harshly as you are judging it.
- 16:16So show up and just be a resource by being yourself and sharing all the
- 16:20things that you know that you can provide to be a value to your couples.
- 16:25Becca: And in terms of the algorithm, I mean, like all of these things, it
- 16:27can feel a little bit all over the place, but you said in what you were
- 16:31sharing that people are searching.
- 16:32So if I'm on there looking for vegan wedding content, for example,
- 16:36is it that what I've put in a hashtag is going to be found?
- 16:39Is it what I've put in a comment that's going to be found?
- 16:41Is it a mixture of everything?
- 16:43How are we making sure we're showing up for the topics people are searching for?
- 16:46Emily: All of it.
- 16:47Hashtags are important, but not, you know, it's not Instagram.
- 16:50We don't want stuff, like a 30 of them in there.
- 16:54So hashtags are important.
- 16:55The caption like that you write is important, but also the text on the screen
- 16:59and the video and the closed caption is also important, please close caption.
- 17:03All of your videos, not just for SEO purposes, but for accessibility.
- 17:06You know, you want to be able to reach people that want to be able to find you.
- 17:10And also a lot of people consume their TikTok content with no sound on.
- 17:13I'm one of them.
- 17:14I will watch my tiny screen while my big screen is playing in the back.
- 17:18And I, you know, want to be able to read what you're talking about.
- 17:21So people are finding you through a variety of ways.
- 17:25Those are kind of three of the main ways to appease the algorithm.
- 17:28But also it's, it's aware of the, like, it knows what's happening in your video.
- 17:32Title slides are also very important.
- 17:34Not just.
- 17:35algorithm what the video is about, but for people being able to find
- 17:38you, if they land on your account and it's all just, you know, a hundred
- 17:41photos of your face, they're not going to know what the video is about.
- 17:44So making sure that you're, you're titling all of those.
- 17:47Same thing with Instagram, while we're talking about searchability, you know,
- 17:50hashtags are helpful and important, but they're not what they once were.
- 17:53And Instagram is also really trying to lean into you know, searching and they're
- 17:59pulling keywords from your captions.
- 18:00So again, even more reason for your caption to not be.
- 18:04Congratulations, Tim and Sue, on your big day because that's
- 18:07not really giving any contextual value to what your post is about.
- 18:11And then also making sure that you're always using, it's very
- 18:13hidden, which I don't love.
- 18:15Instagram needs to make it at the forefront, but they do have accessibility
- 18:18features to be able to write alt text.
- 18:20for your photos on Instagram and making sure that you're doing that
- 18:23for accessibility purposes and also to give people information about what
- 18:27your post is about and what's happening in the photos that you're posting.
- 18:30Becca: Fabulous.
- 18:30Okay.
- 18:31You've heard it here.
- 18:312024.
- 18:32We all need to be on TikTok and I guess done is better than perfect.
- 18:36That's something I like to say.
- 18:37Like, let's just give it a try.
- 18:38Let's go with it rather than holding ourselves back from perfectionism.
- 18:42Emily: Absolutely.
- 18:42It's like the first pancake theory, you know, when you make a pancake and the
- 18:45first one's kind of like burned or like kind of raw and like not a good shape.
- 18:48And by the time you're done, you're like, okay, these are perfect
- 18:50and round and like well cooked.
- 18:51And I wish I could have done that from the beginning.
- 18:53I look at my first TikTok videos and I'm like, these are so cringe.
- 18:55I can't believe I did that.
- 18:57But at that time I was like, look at me go.
- 18:59And that's really what it is, right?
- 19:00Nobody is like, scrolling.
- 19:02They might be scrolling back all the way to the beginning, but if
- 19:04they do that, they're going to see the growth and evolution of your
- 19:07work and what you've been posting.
- 19:09So don't let that stop you because you're right.
- 19:11Done is better than perfect.
- 19:12And done is what's getting you in front of people versus not showing
- 19:17up at all, which is getting you in front of absolutely no one.
- 19:19Becca: Yeah, absolutely.
- 19:20Now on that train of thought, one of the things that we were talking about
- 19:25offline before we started this recording over email was about how People at
- 19:29the moment at the beginning of 2024, there's this kind of wedding crow panic.
- 19:33It's how I'm calling it where, you know, we had COVID, then
- 19:36we had the post COVID stuff.
- 19:38So people had bookings were up, they felt really successful.
- 19:41They kind of dropped the ball with their marketing.
- 19:42And all of a sudden their bookings are down now the beginning part of this year.
- 19:47And they're kind of panicking and thinking, Oh, I haven't been marketing.
- 19:50And now I need to at the same time.
- 19:53So from a content creation.
- 19:55point of view.
- 19:55Does this strategy work?
- 19:57And if people find themselves in this position, what's the best steps for them
- 20:01to start getting themselves out of it?
- 20:03Emily: Yeah.
- 20:03The nicest way that I can give you the harsh truth is that social media
- 20:07is only going to work for you if you did it back before you needed it.
- 20:10So right now you should be doing it, but don't be doing it from the
- 20:15perspective that I need to book this.
- 20:16You know, X, Y, and Z amount of clients before the end of the year.
- 20:20Social media is not the like, I post and I get clients strategy.
- 20:24There's no, you know, instant overnight way to book more people.
- 20:28Social media is a brand awareness tool.
- 20:30And I find that couples, you know, whether it's now with, with the lull
- 20:33in couples booking or whether it's, you know, It's, you know, during busy season,
- 20:38people kind of fall off and they're like, especially if you're already booked.
- 20:41If you're somebody who's like, I'm already booked for 2024, I can like
- 20:43kind of take a back seat while I'm really busy this year and then I'll
- 20:46pick it up at the end of the season.
- 20:47That's not, we, I know it's so hard because you're busy and you're
- 20:50like, I don't have time for this.
- 20:51And it doesn't seem like a priority because.
- 20:53You have your couples lined up, but it's, it's an investment in the long game.
- 20:59Social media is a long game and you know, it's not like a get viral overnight.
- 21:04I think, especially with TikTok, that seems to be a misconception.
- 21:07If I post a video, it's going to pop off and everybody's going to book me
- 21:10and they're going to need me and Then I'm going to have to expand my team and
- 21:12it's going to be this like rapid growth.
- 21:14I just need to do it and that will happen.
- 21:15And that's not, that's not the case at all.
- 21:18Same thing with Reels.
- 21:19It's not going to just happen overnight for you, but making sure that you are
- 21:24creating a plan where you are going to show up on social media consistently.
- 21:27So that looks like taking all that behind the scenes content.
- 21:30So you always have something to post.
- 21:32Showing up on stories to, you know, remind people that you're still
- 21:35in business during busy season.
- 21:37People drop off and then people are going to consider not booking
- 21:39with you because they're going to wonder what happened to you.
- 21:42But not using social media as an instant strategy, but as a long term
- 21:47brand awareness tool for people to be able to come find you somewhere
- 21:51that isn't just your website.
- 21:52Becca: Hey, and I think that's really refreshing to hear actually because
- 21:55often I think people do talk about it as if it's just going to make
- 21:59this instant result, you know, post three times on Instagram and make
- 22:02thousands of dollars like overnight and it just doesn't work like that.
- 22:06But also it can feel disheartening as a business owner because you are pumping
- 22:10out all this content and sometimes you just don't see what's happening with it.
- 22:14You don't see the traction of it.
- 22:16So do you have any tips to kind of help keep us consistent, especially
- 22:21when things feel busy, especially when we feel booked out with our overall
- 22:24content, not just social media, how can we stay on top of these things?
- 22:28Any thoughts on that?
- 22:30Emily: Yeah.
- 22:30I mean, ideally in the perfect world, we're going to batch out as
- 22:34much as possible before busy season happens, but also you're trying to
- 22:37have a life because like you didn't get to have one during busy season.
- 22:39So it's like, you know, how do you, How do you spend your time?
- 22:42And I always encourage people to at least sit down and like write out the ideas that
- 22:46you have and then Start to go from there.
- 22:50You know, can I create a content calendar?
- 22:52What is realistic is really what it is.
- 22:53I'm not going to be the person to ever sit down and give you a perfect number.
- 22:58I, I know a lot of people are like, you should post X amount of times at
- 23:01this time of day for this many times.
- 23:03And while that's all you know well and good, it's not realistic for everybody.
- 23:07And so, you know, if you know, like today I was able to.
- 23:12Make four posts will ask yourself when you're gonna have time to do
- 23:16that again Is it gonna be in a few days and those four posts are gonna
- 23:19last you like a week or two weeks?
- 23:21Or is it truly that you can't do that again for several weeks and
- 23:24you want like one post a week?
- 23:26Ideally, we want more but we want to show up consistently as opposed to
- 23:30just in spurts I see people do that They're like I am so ready to do this
- 23:33and they post a bunch of content and then they drop off for a couple months
- 23:36and then they come back and then they Drop off for a couple months.
- 23:38And so Ideally to plan especially for your busy season.
- 23:43You want to take content that you You already have, and I know
- 23:47that can be challenging, right?
- 23:48You're thinking, well, that was my last year content and
- 23:51that was really great, but I'm.
- 23:53You know, I'm growing, I'm evolving, or maybe you're trying to change
- 23:56markets and that's not really working for you anymore because you don't
- 23:58service that location or you don't service that price point anymore.
- 24:02And if that's the case, and you're really relying on the weddings that are
- 24:05coming up during the summer or during your busy season, you need to make
- 24:10some time during the week to take that content and start to schedule it out.
- 24:15And whether that looks like either doing it yourself or
- 24:17outsourcing to somebody else.
- 24:19It's, it's something that needs to be a priority, whether or not it seems like it.
- 24:23Because I understand, right?
- 24:24It doesn't seem like it in the moment.
- 24:26You've got couples that are trying to finalize their last minute things.
- 24:29You've got couples that are coming to tour your venue.
- 24:32You've got couples that, you know, are, are asking you all these questions
- 24:36and you're trying to send invoices and you're trying to edit the work from the
- 24:39photos that you did the week before and you're trying to do all these things
- 24:41and you're just like, well, social media is isn't as immediate as these
- 24:45other things that have to get done.
- 24:46But that is the time that you need to remind yourself.
- 24:49I don't want to be scrambling next year at this time, like
- 24:54wondering why I don't have couples.
- 24:55So it may not be immediate, but it's equally as important as all
- 24:58of the other business tasks that are a little bit more immediate.
- 25:01So at least trying to spend An hour to a week trying to create content that's
- 25:06going to get you through your busy season.
- 25:08Becca: One of the things I've been talking about a lot at the moment is
- 25:11about our marketing, about the things we don't know what we don't know.
- 25:14So we're really busy and therefore we might be thinking everyone's busy.
- 25:18No one's looking at my Instagram, but we don't know that they're not looking.
- 25:21We don't know that they're looking for our next post and
- 25:23then deciding we're not active.
- 25:25Therefore they're not going to book us because we are not having
- 25:27that conversation with them.
- 25:27And I had an example in my own business recently.
- 25:31So it was, Nine o'clock on a Friday night.
- 25:33I was sat downstairs with my husband.
- 25:35We were watching a film and I got an alert on my phone to say
- 25:37that my website had gone down.
- 25:40Okay, this is a true story.
- 25:41And I turned to him and I was like, Oh, my website's gone down.
- 25:43And he said to me, it's nine o'clock on a Friday night.
- 25:46It's too late.
- 25:47Don't go to work.
- 25:47No one cares.
- 25:48Sort it out in the morning.
- 25:50So that, that was the strategy I went for at that point on Friday night.
- 25:53The next morning I had an email in my inbox from someone saying,
- 25:57Hey Becca, I tried to go on your website to find something last
- 26:00night and the website's down.
- 26:01So I woke my husband up and I was like, I told you I should have
- 26:06fixed it last night, but we don't know what we don't know, right?
- 26:08I made an assumption.
- 26:09No one's going to go to my website overnight on a Friday
- 26:11night, but actually they do.
- 26:14And therefore we need to have that kind of bigger picture approach.
- 26:18One of the other interesting conversations I had with someone.
- 26:20One recently, a networking event.
- 26:22Obviously I'm there talking to people about marketing and someone came up
- 26:24to me and said, I don't really need marketing because I'm really fully booked.
- 26:29I'm really busy.
- 26:30So do you have any thoughts to the person that's saying, I don't need
- 26:33to have a consistent strategy.
- 26:35I'm getting all of the leads and therefore I don't need any of this stuff.
- 26:38Emily: I have a lot of thoughts for them.
- 26:40I think that.
- 26:41That is helpful, right?
- 26:43You're consistently booked.
- 26:44And it sounds like if you're not doing the marketing, it's coming
- 26:46from word of mouth, but there needs to be something to back that up.
- 26:50Because even if I trust you as you know, if, if my vendor recommends this other
- 26:55vendor and I trust my, I trust my planner.
- 26:57So I totally recommend that they say I should get married at this venue, but I
- 27:01need to see, I need to see for myself.
- 27:04And there needs to be some kind of, you know, accountability
- 27:07and, and backup to, to that.
- 27:09And so even if marketing is like, you seem to not, not need it right now,
- 27:14which I would argue, we all need it.
- 27:16And it's happening in ways that we don't think it is.
- 27:18You need to think about the future because that may not work for you always.
- 27:21And if you're not doing anything now, and then, then this, this runs out for
- 27:25you, your, your referrals have run out.
- 27:27All your couples that refer you have already, all their friends are married now
- 27:30and they have nobody else to refer you to.
- 27:32You know, what happens then and it might not seem like that's ever going to happen.
- 27:36Maybe you haven't needed it yet, but you do have to think, you know,
- 27:39not just what's going to happen next year and how many couples next year,
- 27:42but how many couples in like five years, how many couples in 10 years?
- 27:46Do I want to be doing this then?
- 27:47If so, I got to plant those seeds and keep working towards that.
- 27:51So I think, yes, everybody needs marketing.
- 27:54It doesn't mean that it, you know, it has to like fully consume you.
- 27:57You didn't become a wedding pro to like also become a marketer and a social
- 28:00media manager and a content writer and all the things, but it needs to
- 28:04be at the forefront of your business for your business to have longevity.
- 28:09Becca: I'm glad we are on the same page.
- 28:10Everyone needs marketing because we can't, we don't know what's going to happen.
- 28:13And sometimes people put all their eggs in one basket.
- 28:16Say one venue is giving them all their work and that venue changes coordinator.
- 28:20And all of a sudden they're not getting it anymore.
- 28:21I'm like, that's a really dangerous position to be in.
- 28:24And then you find yourself in this desperate scrabble to be like,
- 28:26I need to be on TikTok and then realize it's not actually going
- 28:29to make a difference instantly.
- 28:31Now, other people may be a slightly different place, Emily.
- 28:34So there'll be people listening that are just starting out or doing all this
- 28:37stuff themselves, but there will be other people who are listening and are actually
- 28:41very booked up, but know the importance of this and are starting to think
- 28:44about outsourcing some of this stuff.
- 28:46So do you have any tips for people about when to start thinking about outsourcing
- 28:51and also where to look or how to.
- 28:54How to go about making those decisions?
- 28:56Emily: Yeah, absolutely.
- 28:57When to start thinking about it.
- 28:59You know, everybody's gonna be like, start thinking about it before you, you need it.
- 29:02And I think the time for social media or content especially, is when you're like,
- 29:07I have what I need to do to do this, and I have the financial resources to do
- 29:12it, but I don't have the time to do it.
- 29:14Because I find that a lot of people are just like, oh, I wanna outsource,
- 29:17I don't wanna do this anymore.
- 29:18And then they.
- 29:19You know, they come to somebody like me and they're like, but I
- 29:21don't have any, like, they don't have any content to give me.
- 29:23And so you have to have things to hand over and you have to have a
- 29:26deep understanding of your business.
- 29:28So I have a checklist on my, on my website that Becca could link to in
- 29:32the show notes on how to determine when you're ready, but really it comes down
- 29:36to, you know, having, having content.
- 29:39So what I tell people all the time is whether you are like ready to outsource
- 29:42tomorrow, or you're just like, I, that seems like a pipe dream, but one
- 29:45day I'll have the money to do that.
- 29:47The kindest gift you can give yourself and the person you outsource to in the future
- 29:51is to keep all of your content organized.
- 29:52Really sit down one day and get all those behind the scenes videos off your phone.
- 29:56They're not doing anybody any good there by like living buried in your gallery.
- 30:00So taking that content, organizing it in, you know, a Google drive or Dropbox
- 30:05or something with a, with a Google doc in that folder that gives all
- 30:09of the vendor handles for all social media, that gives a little synopsis.
- 30:13So like when you come home from a wedding day, try to write
- 30:15down as many details as you can.
- 30:18That really stood out to you about that day.
- 30:19Something that you can talk about in the caption that's, that's, that's,
- 30:22that's, that's It's unique and special, you know, and isn't just like your
- 30:26average wedding detail, write down those things that you're going to want to talk
- 30:29about, write down what happened, write down some memorable moments, write down
- 30:32something that maybe you got a photo of that you're going to want to post in the
- 30:35future and keep that all very organized by date and location because Yeah.
- 30:40We can't make content appear out of thin air, but also we can't read your minds.
- 30:44And so we weren't there on that wedding day.
- 30:46So anybody you outsource to is going to need as much information as possible.
- 30:50So even if you're not outsourcing, that's going to make it so much easier
- 30:52for you to go back and pull content for not just your social media, but if
- 30:57you're creating your proposal guides or you're creating any kind of resource
- 31:01and you want that content to go back to, that's kind of the best way to get
- 31:05prepared, but then making sure that you.
- 31:08Have money allocated and have money allocated for, you know, at least three to
- 31:12six months or know how you're going to be able to pay them for three to six months.
- 31:15I see people invest in social media and they're like, well, I didn't,
- 31:19you know, book a bunch of clients in that first month or my engagement
- 31:22didn't go up in that first month.
- 31:23So.
- 31:24This wasn't worth it.
- 31:25I'm not going to outsource it anymore.
- 31:26And social media managers are helpful, but we're not magicians.
- 31:31We can't just like make things happen overnight.
- 31:33That's not how it works.
- 31:34And too often people don't want to invest for a long amount of time.
- 31:38And so you need to invest in, in social media.
- 31:40That's why a lot of social media managers will have Three or six month minimums on
- 31:43their package because it takes time to get results, takes time to see things,
- 31:48and also making sure that you have a basic understanding of what you're getting.
- 31:52You know, again, we've talked about it a million times today, so it should,
- 31:55you know, should be top of mind, but making sure that you're not hiring
- 31:58anybody to help you thinking that they're going to get you all these leads,
- 32:02social media is about brand awareness.
- 32:04It's not, you're not going to bring somebody in who's
- 32:05magically going to help you.
- 32:07increase your bookings overnight.
- 32:09And I would just be hesitant for, for working with anybody that gives you any
- 32:13kind of number that says, I'm going to increase your engagement by this much.
- 32:16I'm going to get you this many followers.
- 32:17I'm going to get you this many, Link in bio clicks is going to
- 32:20bring you to your lead form.
- 32:21Be very hesitant about working with anybody that gives you numbers.
- 32:24They can give you case studies, they can give you examples, they can say I
- 32:26did this for this other venue, I did this for a florist, and this is what
- 32:29happened, but don't expect yours to look exactly the same or question them and
- 32:34their skill set if you're not getting.
- 32:35Becca: Getting that result.
- 32:37I think that's a really interesting point, actually, because quite
- 32:40often I see wedding pros, they've been doing their own social media
- 32:43and it's kind of ticking along, but maybe they've neglected it a bit.
- 32:46So they hire someone to do it.
- 32:47Who's now putting stuff out consistently, but they're like, why didn't I
- 32:51suddenly book a hundred new clients?
- 32:52Because now I've taken you on.
- 32:53It's like, well, you weren't before when you were doing it.
- 32:56Like you, you've employed me to keep you consistent, to give you some of
- 32:59your time back, not to work magic.
- 33:01So I think that's a really helpful reminder.
- 33:02And I think that the stuff that you shared about Organizing your content is
- 33:06so important because the other thing I see is that people have their content
- 33:10all disorganized or all in their head.
- 33:11And so then when they do come to hire someone like yourself to do the
- 33:15social media, it takes them forever to then go back through everything
- 33:19and to, all that information down.
- 33:21Whereas if we do it a little bit as we go along, it's going to make,
- 33:24even if you feel like, Oh, that's not going to be me for another year.
- 33:27I promise you, you will thank your, your future self will thank your today's self.
- 33:31If you've organized all of your stuff in one place, I'm sure you've
- 33:35seen some really disorganized stuff in your time, Emily.
- 33:38Emily: Oh, I have seen some things and also don't give people content
- 33:41that you don't want on social media.
- 33:42I would have.
- 33:43Photographers give galleries and even even the starred photos in their galleries.
- 33:47You're like, okay, that's the favorite of the favorite and then I would
- 33:49use one They'd be like I don't like this We can't, we can't read minds,
- 33:53just be very clear in what you want.
- 33:55And that's very helpful, not in a micromanaging kind of way.
- 33:58That's why you're outsourcing is for help, but being very clear in what
- 34:01you want, what you want on there, you know, understanding your brand
- 34:05is also a huge component of it.
- 34:06I ask people for their brand voice guides because I, you know, I want
- 34:10my captions to sound like you.
- 34:11We want it to sound like your business.
- 34:12And a lot of people don't have.
- 34:14An understanding of their own brand.
- 34:16There's so much more to your brand than just the colors and the logos.
- 34:18There's how you talk, the emojis that you use, the comments that you give.
- 34:22And a lot of people don't have that.
- 34:24So also trying to jot that stuff down as you go in your business.
- 34:27So you can better understand your brand, but so that anybody that you work with
- 34:31can understand it too, you know, do we sign our emails with cheers or thanks
- 34:35or best, do we, do we use emojis?
- 34:37And if so, what do they look like?
- 34:39Do we, you know, how do we start our emails?
- 34:41What kind of words do we find ourselves using all the time?
- 34:44Really take note of that as you're emailing your couples.
- 34:46Because again, we're not, we're not there in your inboxes.
- 34:48We're not there in your conversations all the time to know.
- 34:50And that's helpful for you to know for yourself too.
- 34:53Becca: Overall brand consistency is going to be a massive benefit
- 34:56to you even if you don't outsource.
- 34:58So yeah, you absolutely should know these things.
- 35:00Emily, I promised you we were going to go all around the houses.
- 35:02We have gone all around the houses, but you've given so many
- 35:05helpful piece of information on a whole variety of subjects.
- 35:09But that brings us to our last question.
- 35:10I always end the podcast with the same question and it's this.
- 35:13What's one thing you personally wish you'd known sooner in your own business?
- 35:17So many things.
- 35:18If
- 35:18Emily: I had to choose one, I would say that it's, there's no right answers.
- 35:23I think I was looking so long for like, I need to do it this way.
- 35:26I need to send my emails this way.
- 35:28I need to package things this way.
- 35:30And while there's a lot of amazing education out there and we want Make
- 35:35our decisions based on what we learned.
- 35:37We're not looking, there's no right answer because if there was, we'd all be
- 35:40doing it and we'd all be making millions of dollars and we'd all be booking all
- 35:43the weddings and doing all the things.
- 35:45But you know, a lot of it just comes down to educating yourself
- 35:48and then pulling from that.
- 35:51What feels best for you.
- 35:52I think the conversation, I know you've had it a million times, Becca.
- 35:54So I'm not going to end on like a controversial take, but I think
- 35:57a prime example of this is like, do I put pricing on my website?
- 36:00There's going to be arguments for and against, and there's no right answer.
- 36:02It's what feels right for you.
- 36:04We all have opinions and we all have data to back that up, but.
- 36:07But there's no, you know, cut and dry.
- 36:08This is what you should be doing.
- 36:10Becca: Yeah, absolutely.
- 36:10And at the end of the day, it's your business, so you've got to
- 36:13go with what feels right to you.
- 36:15And if we look left and right and just do everything that everyone else is doing,
- 36:18we don't stand out from the crowd anyway.
- 36:20So, you know, being comfortable in who we are.
- 36:23In our businesses is one of the most important things.
- 36:26Emily, it's been so great to chat with you.
- 36:28I'm so excited to see you again in person in November.
- 36:30I'm trying to convince some more of my UK wedding pros to come out
- 36:34to Vegas and hang out with us.
- 36:35So for the last little bit of this, give them a pitch.
- 36:38Why should they come and hang out with us in Vegas in November?
- 36:40Emily: I mean, cause Becca and I are fun and I think that's all you
- 36:43need, but you're going to learn so much and you're going to meet so
- 36:45many people, especially just meeting people that, you know, from online.
- 36:49That's my favorite part of Wedding MBA is getting to see all my friends that I
- 36:52know from the internet in real life and connecting and talking about things that
- 36:56people who aren't in your wedding industry life don't necessarily understand.
- 37:00It's like so helpful to have that community and have people
- 37:02that understand what you're going through on top of being able to.
- 37:06learn all day every day and then go to a lot of fabulous parties at night.
- 37:11Becca: Yeah, absolutely.
- 37:11And I'm going to ride that roller coaster again.
- 37:13I love the New York, New York roller coaster.
- 37:15It was so fun.
- 37:16I need to ride that again when I'm in Vegas and I'm hoping some of my listeners
- 37:20will be there to ride it with me.
- 37:22Emily, if people want to find out, I'll be there.
- 37:23If people want to find out more about what you do, how to work with you, where's
- 37:27the best place for them to find you.
- 37:29Emily: You can find me on Instagram, TikTok, or my website, which
- 37:32are all emilyrochotte, that's R O C H O T T E, emilyrochotte.
- 37:37com, or Instagram, TikTok, at emilyrochotte.
- 37:40Becca: Fabulous.
- 37:40I will make sure I put all of your links in the show notes.
- 37:43Thank you so much for all your time and your tips, and I'll chat with you soon.
- 37:47Thanks Becca.
- 37:49Such a great conversation with Emily.
- 37:51She, as I said at the beginning, is a fountain of knowledge and
- 37:54she had so much great tips and so many great things to share.
- 37:58And I know we need to get on TikTok.
- 38:00I'm going to be accountable to her for getting myself on TikTok even more.
- 38:03If you've got any thoughts on today's
- 38:05episode, do get in touch with me or with Emily and let us know
- 38:07if you've got any questions.
- 38:09It was a great episode.
- 38:10So you may want to go back and listen to some of those tips again,
- 38:13and I'll see you all next time.