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Project Synergy Utility Mess | Richmond News
City’s new utility billing system, Project Synergy, is causing chaos—with payments vanishing, call centers drowning in demand, and one resident slapped with a $1,400 bill after last year’s $800 overpayment saga. The mayor admits the 40-year-old tech stack is to blame and vows fixes by July’s end, while ramping up staff to handle the doubled call volume. Late fees waived for glitch victims, and customers must update to new 10-digit account numbers. Expect improvements in two months—though some corrections may take up to two billing cycles. Patience, please: by next year, things should be…
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