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690: How Do I Get My Clients to Trust My New Employee?
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How do we help clients trust our employees when they have only ever trusted us? In this episode, we talk through the real challenges of moving from a solo business to a team-based model and why this transition can feel so personal for both pet sitters and clients. We break down several common employee structures, from fully team-based to primary-and-backup models, and explain how each one shapes client expectations. We also discuss what it takes to set employees up for success through hiring, onboarding, skills…
The skinny
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