EP 272: Shanthi Shanmugam, Casap
FinovateFall Best of Show winner Casap on the biggest opportunity you’re missing to prove to your customers that you’re on their side.
Detailed Summary:
In this Finovate podcast episode, Greg interviews Shanthi Shanmugam, co-founder and CEO of Casap, a Best of Show winner at FinovateFall 2025. Shanthi explains that Casap was founded after she and her co-founder discovered that negative dispute experiences were the primary non-life-event reason customers left financial institutions. Casap addresses this by instantly resolving disputes for honest customers while protecting banks from…
The skinny
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