Episode 91: An airline agent rebooked me onto a different flight three times in a row and I wrote the company two paragraphs about how nice he was
Submitted by Dee — Omaha, Nebraska. 52. My dad moved to Mesa, Arizona, in 2019 after my mom passed, because he said he had shoveled his last driveway. I live in Omaha. For four years I flew down to see him the first weekend of every month, Friday morning out of Eppley, home Sunday night. I bought the same nonstop every time. I always checked a bag, because Dad liked me to bring him frozen Runzas and a coffee he can't get down there, so I always went to the counter. That's where I met Lyle. He was an older agent, maybe sixty, reading glasses on a beaded chain, the kind of man who calls a…
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