1136: From Projects to Playbooks: Making Transformation Stick | Joe Custer, CFO, Intrado
When Joe Custer describes Intrado’s purpose, he begins with a story that traces back almost half a century. The company, he tells us, was born inside the Boulder County Sheriff’s Department when someone asked whether there might be a better way to connect a caller in distress with a first responder. “Turns out they were on to something,” he adds. Today that idea has scaled into a mission-critical network touching roughly 90 percent of all 911 requests for assistance.
Custer explains that Intrado “has to operate like a utility … we cannot fail.” Reliability is not a metric to be met but a…
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