What Healthcare Leaders Are Getting Wrong About AI
Artificial intelligence in healthcare isn’t just about futuristic diagnostics or robots assisting surgeons. It’s also transforming the operational backbone of the healthcare industry.
In this episode, host Sandy Vance sits down with Anand Kumar, Vice President of Healthcare at Genpact, to explore how AI-driven automation is reshaping everything from payer operations to member experience. Together, they unpack how healthcare organizations can cut through the “AI buzz,” identify meaningful use cases, and drive measurable outcomes. From contact center automation to actuarial modeling and prior…
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