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How To Handle Yourself Professionally During A Confrontation
Most of us try to avoid confrontation, and for good reason. But sometimes a difficult conversation is necessary, and knowing what to say... and what not to say, can make the difference between resolving a problem and making it worse.
In this Whisper Shot, Rob shares a six-step process for handling confrontation professionally, from opening with “I need your help” and focusing on the facts to presenting a reasonable solution and gaining agreement. Whether you're dealing with a difficult conversation at work or a challenging relationship, this approach gives you a clear path toward resolution…
The skinny
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