Rethinking Enterprise Data in the Modern Contact Center Era – A Conversation with Enterprise Communications Analyst Dave Michels
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In this episode of The Wilmac Wire, Emily Miller is joined by Wilmac's CEO Steve McDonnell and Dave Michels, lead analyst at TalkingPointz.com, for a wide-ranging conversation on how contact center data is becoming the new gold standard for AI—and why legacy systems are holding organizations back.
From breaking down the CRM vs. contact center debate to spotlighting how transcripts and recordings are fueling generative AI, this episode explores the evolution of enterprise communications and what it means for the future of CX.
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