Fake listings and scams: why Booking.com has questions to answer
EU regulators have begun an investigation into Booking.com, alleging that the travel website has not done enough to protect consumers from scams, phishing and fake listings.
The news came as no surprise to consumer correspondent Conor Pope whose Pricewatch email received a growing number of complaints from Irish Times readers.
They contact him when they have been unable to resolve a complaint. Typically the issues revolve around booking problems, phantom listings or refunds. And it’s the website responsiveness to consumer complaints that is at the heart of the European Commission…
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