Latest / Omni Talk Retail / Behind the Scenes of Walmart+ With Walmart SVP Venessa Yates

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Behind the Scenes of Walmart+ With Walmart SVP Venessa Yates · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:01
  Welcome
• 0:01
  back.
• 0:01
  This
• 0:01
  is
• 0:01
  Omnitalk
• 0:02
  Retail
• 0:02
  coming
• 0:03
  to
• 0:03
  you
• 0:03
  live
• 0:03
  from
• 0:04
  Grocery
• 0:04
  shop
• 0:04
  2024
• 0:06
  from
• 0:06
  the
• 0:07
  viewsion
• 0:07
  group,
• 0:08
  booth
• 0:08
  number
• 0:09
  a
• 0:09
  two
• 0:10
  10.
• 0:10
  Come
• 0:11
  by
• 0:11
  and
• 0:11
  see
• 0:11
  us
• 0:12
  all
• 0:12
  day
• 0:12
  today.
• 0:12
  I'm
• 0:13
  Ann
• 0:13
  Mazinga.
• 0:13
  And
• 0:13
  I'm
• 0:14
  Chris
• 0:14
  Walton.
• 0:14
  And
• 0:15
  standing
• 0:15
  between
• 0:15
  us,
• 0:16
  we
• 0:16
  have
• 0:16
  another
• 0:17
  wonderful
• 0:17
  guest.
• 0:18
  We
• 0:18
  have
• 0:18
  Vanessa
• 0:18
  Yates,
• 0:19
  the
• 0:19
  SVP
• 0:20
  and
• 0:20
  GM
• 0:21
  of
• 0:21
  Walmart
• 0:22
  plus.
• 0:22
  Welcome
• 0:23
  to
• 0:23
  omnitalk,
• 0:23
  Vanessa.
• 0:23
  Thanks.
• 0:24
  Thanks
• 0:24
  for
• 0:24
  having
• 0:24
  me.
• 0:25
  How's
• 0:25
  your
• 0:25
  show
• 0:25
  been
• 0:26
  going
• 0:26
  so
• 0:26
  far?
• 0:26
  Going
• 0:27
  well,
• 0:27
  so
• 0:27
  far.
• 0:27
  It's
• 0:27
  my
• 0:28
  first
• 0:28
  grocery
• 0:28
  shop.
• 0:29
  It
• 0:29
  is
• 0:29
  nice.
• 0:29
  It
• 0:29
  is
• 0:30
  really
• 0:30
  excited
• 0:31
  to
• 0:31
  be
• 0:31
  here.
• 0:31
  It
• 0:31
  is,
• 0:31
  yeah.
• 0:31
  Yeah.
• 0:32
  Wow.
• 0:32
  Well,
• 0:33
  tell
• 0:33
  Doug
• 0:33
  it's
• 0:33
  about
• 0:33
  your
• 0:33
  background.
• 0:34
  So
• 0:34
  from
• 0:34
  the
• 0:35
  accident
• 0:35
  I
• 0:35
  detected,
• 0:36
  you
• 0:36
  hail
• 0:36
  from
• 0:36
  down
• 0:36
  under.
• 0:37
  So
• 0:38
  tell
• 0:38
  us
• 0:38
  about
• 0:39
  your
• 0:39
  job,
• 0:39
  Walmart
• 0:40
  plus,
• 0:40
  what
• 0:40
  it
• 0:41
  entails
• 0:41
  and
• 0:41
  how
• 0:41
  you
• 0:41
  got
• 0:41
  to
• 0:42
  your
• 0:42
  position.
• 0:42
  Sure.
• 0:43
  Yeah.
• 0:43
  I
• 0:43
  am
• 0:43
  australian,
• 0:44
  so
• 0:44
  born
• 0:44
  and
• 0:44
  raised
• 0:45
  in
• 0:46
  2016,
• 0:46
  I
• 0:47
  moved
• 0:47
  over
• 0:47
  to
• 0:47
  the
• 0:47
  states
• 0:48
  from
• 0:48
  Sydney
• 0:48
  to
• 0:49
  Bentonville,
• 0:49
  Arkansas,
• 0:50
  and
• 0:50
  I
• 0:51
  was
• 0:51
  actually
• 0:51
  in
• 0:51
  the
• 0:51
  merchandising
• 0:51
  team.
• 0:52
  So
• 0:52
  I've
• 0:53
  spent
• 0:53
  17
• 0:53
  years
• 0:54
  in
• 0:54
  merchandising
• 0:55
  and
• 0:55
  about
• 0:55
  a
• 0:56
  year,
• 0:56
  year
• 0:56
  and
• 0:56
  a
• 0:56
  half
• 0:56
  ago
• 0:57
  now
• 0:57
  popped
• 0:57
  over
• 0:57
  into
• 0:58
  the
• 0:58
  membership
• 0:58
  side
• 0:58
  of
• 0:58
  the
• 0:58
  business
• 0:59
  and
• 0:59
  haven't
• 0:59
  looked
• 1:00
  back.
• 1:00
  It's
• 1:00
  been
• 1:00
  an
• 1:01
  awesome
• 1:01
  adventure.
• 1:01
  And
• 1:02
  what
• 1:02
  are
• 1:02
  you
• 1:02
  all
• 1:02
  responsible
• 1:03
  for
• 1:03
  in
• 1:04
  terms
• 1:04
  of
• 1:04
  Walmart
• 1:04
  plus?
• 1:05
  Like,
• 1:05
  lay
• 1:05
  the
• 1:06
  landscape
• 1:06
  for
• 1:06
  us.
• 1:07
  Yeah,
• 1:07
  no
• 1:07
  problem.
• 1:07
  So
• 1:08
  in
• 1:08
  case
• 1:08
  you
• 1:08
  don't
• 1:08
  know
• 1:09
  what
• 1:09
  Walmart
• 1:09
  plus
• 1:09
  is,
• 1:09
  maybe
• 1:09
  I'll
• 1:10
  start.
• 1:11
  So
• 1:11
  it
• 1:12
  is
• 1:12
  our
• 1:12
  membership
• 1:12
  program
• 1:13
  for
• 1:13
  Walmart
• 1:13
  and
• 1:14
  we
• 1:14
  have
• 1:14
  a
• 1:15
  whole
• 1:15
  bunch
• 1:15
  of
• 1:15
  internal
• 1:16
  sourced
• 1:17
  benefits.
• 1:17
  So
• 1:18
  think
• 1:18
  free
• 1:18
  shipping,
• 1:19
  free
• 1:20
  delivery
• 1:20
  from
• 1:20
  store
• 1:21
  fuel,
• 1:21
  discounts,
• 1:22
  coupled
• 1:23
  with
• 1:23
  a
• 1:23
  bunch
• 1:23
  of
• 1:23
  third
• 1:24
  party
• 1:24
  benefits.
• 1:25
  So
• 1:25
  think
• 1:25
  video
• 1:25
  streaming
• 1:26
  with
• 1:26
  Paramount
• 1:26
  plus,
• 1:27
  pet,
• 1:28
  telehealth,
• 1:29
  a
• 1:30
  whole
• 1:30
  bunch
• 1:30
  of
• 1:30
  other
• 1:30
  third
• 1:30
  party
• 1:31
  benefits
• 1:31
  like
• 1:31
  travel,
• 1:32
  that
• 1:32
  we
• 1:33
  wrap
• 1:33
  up
• 1:33
  and
• 1:33
  bundle
• 1:34
  into
• 1:34
  a
• 1:34
  membership
• 1:34
  program
• 1:35
  for
• 1:35
  $98
• 1:36
  a
• 1:36
  year
• 1:36
  or
• 1:36
  $12.95
• 1:37
  a
• 1:37
  month.
• 1:38
  So
• 1:38
  it
• 1:38
  was
• 1:38
  kind
• 1:38
  of
• 1:39
  a
• 1:39
  concept
• 1:39
  born
• 1:40
  in
• 1:40
  2020.
• 1:41
  If
• 1:41
  you
• 1:41
  think
• 1:42
  about
• 1:42
  where
• 1:42
  you
• 1:42
  were
• 1:42
  in
• 1:42
  2020.
• 1:43
  I
• 1:43
  was
• 1:43
  stuck
• 1:43
  in
• 1:43
  my
• 1:44
  house
• 1:44
  and
• 1:45
  looking
• 1:45
  for
• 1:45
  ways
• 1:45
  to
• 1:46
  get
• 1:46
  groceries
• 1:46
  to
• 1:46
  my
• 1:46
  home.
• 1:47
  And
• 1:47
  so
• 1:47
  were
• 1:47
  a
• 1:48
  lot
• 1:48
  of
• 1:48
  our
• 1:48
  customers.
• 1:49
  And
• 1:49
  so
• 1:49
  it
• 1:49
  really
• 1:49
  was
• 1:50
  born
• 1:50
  out
• 1:50
  of
• 1:50
  this
• 1:50
  idea
• 1:51
  of
• 1:51
  convenience
• 1:51
  and
• 1:52
  offering
• 1:52
  free
• 1:52
  delivery
• 1:53
  for
• 1:53
  our
• 1:53
  customers.
• 1:54
  And
• 1:54
  then
• 1:55
  as
• 1:55
  things
• 1:55
  sort
• 1:55
  of
• 1:55
  opened
• 1:56
  back
• 1:56
  up
• 1:56
  again,
• 1:56
  customers
• 1:57
  were
• 1:57
  traveling
• 1:58
  differently,
• 1:58
  so
• 1:58
  we
• 1:58
  added
• 1:59
  fuel
• 1:59
  discounts,
• 2:00
  and
• 2:00
  so
• 2:00
  it's
• 2:00
  been
• 2:00
  this
• 2:01
  constant
• 2:01
  kind
• 2:01
  of
• 2:01
  evolution
• 2:02
  of
• 2:02
  what
• 2:02
  do
• 2:02
  our
• 2:03
  customers
• 2:03
  want
• 2:03
  and
• 2:04
  how
• 2:04
  are
• 2:04
  we
• 2:04
  uniquely
• 2:04
  positioned
• 2:05
  to
• 2:05
  give
• 2:05
  it
• 2:05
  to
• 2:05
  them?
• 2:06
  How
• 2:06
  do
• 2:06
  you
• 2:06
  start
• 2:06
  to
• 2:07
  bring
• 2:07
  in
• 2:07
  things
• 2:07
  like
• 2:08
  entertainment?
• 2:09
  I
• 2:10
  guess
• 2:10
  I'm
• 2:10
  just
• 2:10
  so
• 2:10
  curious,
• 2:11
  having
• 2:11
  worked
• 2:12
  on
• 2:12
  partnerships
• 2:13
  when
• 2:13
  I
• 2:13
  was
• 2:13
  back
• 2:13
  in
• 2:14
  my
• 2:14
  days
• 2:14
  at
• 2:14
  Target,
• 2:14
  really
• 2:15
  thinking
• 2:15
  about
• 2:15
  what's
• 2:15
  getting
• 2:16
  people
• 2:16
  to
• 2:17
  join
• 2:17
  this
• 2:17
  program.
• 2:18
  How
• 2:18
  do
• 2:18
  you
• 2:18
  start
• 2:19
  to
• 2:19
  ideate
• 2:19
  around
• 2:20
  that?
• 2:20
  How
• 2:20
  does
• 2:20
  your
• 2:20
  team
• 2:20
  work
• 2:21
  on
• 2:21
  starting
• 2:22
  some
• 2:22
  of
• 2:22
  those
• 2:22
  conversations?
• 2:23
  Yeah,
• 2:23
  I
• 2:23
  think
• 2:23
  one
• 2:24
  of
• 2:24
  the,
• 2:24
  as
• 2:24
  a
• 2:24
  company
• 2:25
  Walmart,
• 2:25
  one
• 2:25
  of
• 2:25
  the
• 2:26
  things
• 2:26
  that
• 2:26
  we're
• 2:26
  known
• 2:26
  for
• 2:27
  is
• 2:27
  putting
• 2:27
  the
• 2:27
  customer
• 2:27
  first
• 2:28
  all
• 2:28
  of
• 2:28
  the
• 2:28
  time.
• 2:29
  And
• 2:29
  so
• 2:29
  really,
• 2:30
  really
• 2:30
  proud
• 2:30
  of
• 2:30
  the
• 2:30
  team
• 2:31
  and
• 2:31
  how
• 2:31
  they
• 2:31
  engage
• 2:31
  with
• 2:32
  member
• 2:32
  and
• 2:32
  customer
• 2:33
  insights.
• 2:33
  And
• 2:33
  so
• 2:34
  we
• 2:34
  do
• 2:34
  a
• 2:34
  whole
• 2:34
  bunch
• 2:34
  of
• 2:35
  research
• 2:35
  in
• 2:35
  terms
• 2:35
  of
• 2:36
  how
• 2:36
  our
• 2:36
  customers
• 2:37
  spend
• 2:37
  and
• 2:37
  engage
• 2:37
  with
• 2:37
  our
• 2:38
  brand,
• 2:38
  how
• 2:39
  they
• 2:39
  spend
• 2:39
  outside
• 2:40
  of
• 2:40
  the
• 2:40
  Walmart
• 2:40
  ecosystem,
• 2:41
  and
• 2:41
  really
• 2:42
  balancing
• 2:42
  those
• 2:43
  insights
• 2:43
  with
• 2:43
  what
• 2:43
  can
• 2:44
  we
• 2:44
  do
• 2:44
  best
• 2:44
  as
• 2:44
  a
• 2:44
  retailer,
• 2:45
  and
• 2:45
  then
• 2:45
  where
• 2:46
  can
• 2:46
  we
• 2:46
  partner
• 2:47
  in
• 2:47
  areas
• 2:47
  that
• 2:47
  we
• 2:47
  maybe
• 2:48
  don't
• 2:48
  have
• 2:48
  the
• 2:48
  core
• 2:48
  expertise?
• 2:49
  That's
• 2:49
  really
• 2:49
  cool.
• 2:49
  And
• 2:50
  so
• 2:50
  if
• 2:50
  you
• 2:50
  think
• 2:50
  about
• 2:50
  how
• 2:51
  you
• 2:51
  spend
• 2:51
  your
• 2:51
  time,
• 2:51
  you
• 2:51
  spend
• 2:52
  it
• 2:52
  probably
• 2:52
  streaming,
• 2:53
  probably
• 2:54
  exercising.
• 2:55
  Maybe
• 2:55
  you
• 2:55
  have
• 2:55
  a
• 2:55
  pet.
• 2:56
  Like
• 2:56
  75%
• 2:57
  of
• 2:57
  our
• 2:57
  members
• 2:57
  do.
• 2:58
  And
• 2:58
  so
• 2:58
  we
• 2:58
  start
• 2:59
  looking
• 2:59
  at
• 2:59
  this
• 2:59
  whole
• 3:00
  kind
• 3:00
  of
• 3:00
  variety
• 3:01
  of
• 3:01
  ways
• 3:01
  that
• 3:01
  we
• 3:01
  can
• 3:01
  bring
• 3:02
  savings,
• 3:02
  both
• 3:02
  from
• 3:02
  a
• 3:03
  time
• 3:03
  and
• 3:04
  money
• 3:04
  perspective
• 3:05
  to
• 3:05
  our
• 3:05
  members
• 3:05
  and
• 3:06
  run
• 3:07
  from
• 3:07
  there.
• 3:07
  Yeah,
• 3:08
  you've
• 3:08
  nailed
• 3:09
  and
• 3:09
  to
• 3:09
  a
• 3:09
  t,
• 3:09
  actually.
• 3:10
  Absolutely.
• 3:11
  So.
• 3:11
  For
• 3:11
  sure.
• 3:11
  Thank
• 3:12
  you.
• 3:12
  All
• 3:12
  right,
• 3:12
  so
• 3:12
  one
• 3:13
  of
• 3:13
  the
• 3:13
  things
• 3:13
  that
• 3:13
  we,
• 3:13
  that
• 3:14
  we,
• 3:14
  we
• 3:14
  talked
• 3:14
  a
• 3:15
  lot
• 3:15
  about
• 3:15
  on
• 3:15
  our
• 3:15
  show
• 3:15
  last
• 3:16
  week,
• 3:16
  and
• 3:17
  it's
• 3:17
  been
• 3:17
  gaining
• 3:18
  a
• 3:18
  lot
• 3:18
  of
• 3:18
  steam
• 3:18
  in
• 3:18
  the
• 3:18
  media,
• 3:18
  too,
• 3:19
  is,
• 3:19
  is
• 3:19
  Walmart's
• 3:20
  current
• 3:20
  positioning
• 3:21
  with
• 3:21
  what
• 3:21
  is
• 3:22
  what
• 3:22
  people
• 3:22
  are
• 3:22
  calling
• 3:22
  the
• 3:23
  200,000
• 3:23
  plus
• 3:24
  household
• 3:25
  income
• 3:25
  level
• 3:25
  that
• 3:25
  you've
• 3:26
  been
• 3:26
  gaining
• 3:26
  share
• 3:26
  at
• 3:26
  that
• 3:27
  level.
• 3:27
  How
• 3:28
  much
• 3:28
  of
• 3:28
  an
• 3:28
  impact
• 3:28
  has
• 3:29
  Walmart
• 3:29
  plus
• 3:29
  particularly
• 3:30
  had
• 3:30
  on
• 3:31
  that
• 3:31
  statistic?
• 3:32
  Yeah,
• 3:32
  I
• 3:32
  think
• 3:33
  the
• 3:33
  exciting
• 3:33
  thing
• 3:33
  about
• 3:34
  Walmart,
• 3:35
  first,
• 3:35
  is
• 3:35
  we're
• 3:36
  here
• 3:36
  to
• 3:36
  save
• 3:36
  customers
• 3:37
  and
• 3:37
  members
• 3:37
  time
• 3:38
  and
• 3:38
  money
• 3:38
  so
• 3:39
  they
• 3:39
  can
• 3:39
  live
• 3:39
  better.
• 3:39
  So
• 3:40
  we've
• 3:40
  got
• 3:40
  that
• 3:40
  promise
• 3:41
  in
• 3:41
  our
• 3:41
  mission,
• 3:41
  and
• 3:41
  that
• 3:41
  starts
• 3:42
  everything
• 3:42
  for
• 3:42
  us.
• 3:43
  At
• 3:43
  the
• 3:43
  end
• 3:43
  of
• 3:43
  the
• 3:43
  day,
• 3:44
  warm
• 3:44
  up
• 3:44
  plus
• 3:44
  is
• 3:44
  here
• 3:45
  and
• 3:45
  designed
• 3:45
  to
• 3:46
  bring
• 3:46
  value
• 3:46
  to
• 3:47
  everyone.
• 3:47
  And
• 3:48
  so
• 3:48
  that
• 3:48
  value
• 3:48
  might
• 3:49
  look
• 3:49
  different
• 3:49
  based
• 3:49
  on
• 3:49
  the
• 3:50
  income
• 3:50
  bracket
• 3:50
  you're
• 3:50
  in
• 3:50
  or
• 3:51
  the
• 3:51
  lifestyle
• 3:51
  you
• 3:51
  have,
• 3:52
  whether
• 3:52
  you
• 3:52
  have
• 3:52
  children,
• 3:53
  whether
• 3:53
  you're
• 3:53
  a
• 3:53
  certain
• 3:54
  age
• 3:54
  bracket,
• 3:54
  whether
• 3:55
  you
• 3:55
  live
• 3:55
  somewhere
• 3:55
  different
• 3:56
  in
• 3:56
  the
• 3:57
  states
• 3:57
  than
• 3:57
  we
• 3:57
  all
• 3:58
  do.
• 3:58
  So
• 3:59
  we
• 3:59
  try
• 3:59
  to
• 3:59
  look
• 4:00
  for
• 4:00
  ways
• 4:00
  to
• 4:00
  bring
• 4:00
  value
• 4:00
  to
• 4:01
  everybody,
• 4:01
  regardless
• 4:02
  of
• 4:02
  their
• 4:02
  income,
• 4:03
  status,
• 4:04
  and
• 4:04
  try
• 4:04
  to
• 4:04
  figure
• 4:04
  out
• 4:05
  what's
• 4:05
  the
• 4:05
  level
• 4:05
  of
• 4:05
  value
• 4:06
  you're
• 4:06
  looking
• 4:06
  for
• 4:07
  from
• 4:07
  the
• 4:07
  membership
• 4:07
  and
• 4:08
  bringing
• 4:08
  that
• 4:08
  into
• 4:09
  life
• 4:09
  as
• 4:09
  well.
• 4:10
  The
• 4:10
  really
• 4:10
  cool
• 4:10
  thing
• 4:11
  about
• 4:11
  our
• 4:11
  members
• 4:11
  is
• 4:12
  they
• 4:12
  shop
• 4:12
  twice
• 4:13
  as
• 4:13
  much
• 4:13
  and
• 4:13
  spend
• 4:14
  twice
• 4:14
  as
• 4:14
  much,
• 4:15
  shop
• 4:15
  twice
• 4:15
  as
• 4:15
  often.
• 4:16
  So
• 4:16
  we're
• 4:16
  seeing
• 4:17
  value
• 4:17
  from
• 4:17
  our
• 4:17
  members,
• 4:18
  and
• 4:18
  so
• 4:18
  they're
• 4:19
  really
• 4:19
  heavily
• 4:19
  engaged,
• 4:20
  really
• 4:20
  looking
• 4:20
  for
• 4:20
  ways
• 4:21
  to
• 4:21
  utilize
• 4:21
  our
• 4:22
  benefits
• 4:22
  and
• 4:23
  continuing
• 4:23
  to
• 4:23
  invest
• 4:24
  in
• 4:24
  us,
• 4:24
  which
• 4:24
  tells
• 4:24
  us
• 4:24
  we're
• 4:25
  on
• 4:25
  the
• 4:25
  right
• 4:25
  track
• 4:25
  right.
• 4:26
  And
• 4:26
  you're
• 4:26
  giving,
• 4:27
  especially
• 4:27
  that
• 4:27
  higher
• 4:28
  income
• 4:28
  demographic,
• 4:29
  you're
• 4:29
  giving
• 4:30
  them
• 4:30
  a
• 4:30
  reason
• 4:31
  now
• 4:31
  to
• 4:32
  more
• 4:32
  easily
• 4:32
  get
• 4:33
  the
• 4:33
  goods
• 4:33
  that
• 4:33
  they
• 4:34
  may
• 4:34
  have
• 4:34
  gone
• 4:34
  somewhere
• 4:35
  else
• 4:35
  for
• 4:35
  in
• 4:35
  the
• 4:35
  past.
• 4:35
  And
• 4:36
  now
• 4:36
  they're.
• 4:36
  You're
• 4:36
  giving
• 4:36
  them
• 4:37
  reasons
• 4:37
  to
• 4:37
  kind
• 4:38
  of
• 4:38
  seek
• 4:38
  out
• 4:38
  Walmart.
• 4:39
  Yeah,
• 4:39
  they
• 4:40
  might
• 4:40
  not
• 4:40
  have
• 4:40
  before.
• 4:41
  Right.
• 4:41
  And
• 4:41
  kudos
• 4:41
  to
• 4:42
  our
• 4:42
  e
• 4:42
  commerce
• 4:42
  team,
• 4:42
  too.
• 4:43
  Right.
• 4:43
  They're
• 4:43
  continuing
• 4:43
  to
• 4:44
  find
• 4:44
  ways
• 4:44
  to
• 4:44
  turn
• 4:44
  the
• 4:45
  physical
• 4:45
  shelf
• 4:46
  into
• 4:46
  a
• 4:46
  really
• 4:46
  extensive
• 4:47
  digital
• 4:47
  shelf.
• 4:48
  And
• 4:48
  when
• 4:48
  you
• 4:48
  do
• 4:49
  that,
• 4:49
  you
• 4:49
  broaden
• 4:49
  your
• 4:49
  appeal
• 4:50
  to
• 4:50
  many
• 4:50
  more
• 4:50
  customer
• 4:51
  cohorts.
• 4:51
  And
• 4:52
  so
• 4:52
  where
• 4:52
  we
• 4:52
  might
• 4:53
  not
• 4:53
  have
• 4:53
  had
• 4:53
  consideration
• 4:54
  in
• 4:54
  the
• 4:54
  past,
• 4:54
  we
• 4:54
  do
• 4:54
  now.
• 4:55
  And
• 4:55
  that
• 4:55
  just
• 4:56
  continues
• 4:56
  to
• 4:56
  bolster
• 4:56
  the
• 4:57
  program
• 4:57
  for
• 4:57
  us.
• 4:57
  Well,
• 4:58
  that
• 4:58
  was
• 4:58
  the
• 4:58
  unlock
• 4:58
  for
• 4:58
  us
• 4:58
  in
• 4:59
  talking
• 4:59
  about.
• 4:59
  It
• 4:59
  was
• 5:00
  the
• 5:00
  digital
• 5:01
  angles
• 5:01
  that
• 5:02
  Walmart
• 5:02
  has
• 5:02
  been
• 5:02
  exploring
• 5:03
  with
• 5:03
  Walmart
• 5:03
  plus
• 5:03
  and
• 5:03
  through
• 5:04
  other
• 5:04
  things
• 5:04
  is
• 5:04
  really
• 5:04
  the
• 5:05
  conduit
• 5:05
  by
• 5:05
  which
• 5:06
  it
• 5:06
  reaches
• 5:06
  these
• 5:07
  new
• 5:07
  customers
• 5:07
  as
• 5:08
  well.
• 5:08
  Right?
• 5:08
  Is
• 5:08
  that
• 5:08
  how
• 5:08
  you
• 5:08
  think
• 5:09
  about
• 5:09
  it?
• 5:09
  Yeah,
• 5:09
  absolutely.
• 5:10
  And,
• 5:10
  you
• 5:10
  know,
• 5:10
  I
• 5:11
  think
• 5:11
  we've
• 5:11
  had
• 5:11
  tremendous
• 5:12
  success
• 5:12
  and
• 5:12
  growth
• 5:13
  as
• 5:13
  a
• 5:13
  brick
• 5:13
  and,
• 5:13
  brick
• 5:14
  and
• 5:14
  mortar
• 5:14
  retailer,
• 5:15
  but
• 5:16
  we're
• 5:16
  having
• 5:16
  incredible
• 5:17
  growth
• 5:17
  in
• 5:17
  our
• 5:17
  e
• 5:17
  comm.
• 5:18
  And
• 5:18
  you
• 5:18
  will
• 5:18
  have
• 5:18
  heard
• 5:18
  that
• 5:18
  in
• 5:18
  our
• 5:19
  earnings
• 5:19
  releases
• 5:19
  most
• 5:20
  recently
• 5:20
  as
• 5:20
  well.
• 5:21
  And
• 5:21
  so
• 5:21
  wherever
• 5:22
  we
• 5:22
  can
• 5:22
  bring
• 5:23
  both
• 5:23
  experiences,
• 5:24
  items,
• 5:24
  assortment,
• 5:25
  and
• 5:25
  suppliers
• 5:26
  and
• 5:26
  sellers
• 5:26
  together
• 5:26
  for
• 5:27
  our
• 5:27
  member
• 5:27
  community,
• 5:28
  I
• 5:28
  mean,
• 5:29
  it's
• 5:29
  a
• 5:29
  good
• 5:29
  thing.
• 5:30
  Our
• 5:31
  number
• 5:31
  one
• 5:31
  benefit
• 5:31
  is
• 5:32
  delivery,
• 5:33
  and
• 5:33
  closely
• 5:33
  behind
• 5:33
  that
• 5:34
  is
• 5:34
  free
• 5:34
  shipping.
• 5:34
  No
• 5:34
  minimum.
• 5:35
  So
• 5:35
  if
• 5:35
  you
• 5:35
  think
• 5:35
  about
• 5:36
  the
• 5:36
  millions
• 5:36
  of
• 5:36
  items
• 5:37
  that
• 5:37
  you
• 5:37
  can
• 5:37
  get
• 5:37
  access
• 5:37
  to
• 5:38
  and
• 5:38
  not
• 5:38
  have
• 5:38
  to
• 5:38
  pay
• 5:38
  a
• 5:38
  minimum,
• 5:39
  it's
• 5:39
  a
• 5:39
  pretty
• 5:40
  big
• 5:40
  bet
• 5:40
  for.
• 5:40
  Us,
• 5:40
  particularly
• 5:41
  with
• 5:41
  the
• 5:41
  marketplace
• 5:41
  in
• 5:41
  place.
• 5:42
  Right?
• 5:42
  Yeah.
• 5:43
  Right.
• 5:43
  Yeah.
• 5:44
  Well,
• 5:44
  let's
• 5:44
  talk
• 5:45
  a
• 5:45
  little
• 5:45
  bit
• 5:45
  about
• 5:46
  you're
• 5:46
  going
• 5:46
  to
• 5:46
  be
• 5:46
  on
• 5:46
  stage
• 5:47
  here
• 5:48
  at
• 5:48
  grocery
• 5:48
  shop.
• 5:49
  Let's
• 5:49
  talk
• 5:49
  a
• 5:49
  little
• 5:50
  bit
• 5:50
  about
• 5:50
  what
• 5:50
  you'll
• 5:50
  be
• 5:50
  talking
• 5:51
  about
• 5:51
  and
• 5:51
  kind
• 5:51
  of
• 5:51
  what
• 5:51
  your
• 5:52
  hope
• 5:52
  is
• 5:52
  that
• 5:52
  the
• 5:53
  audience
• 5:53
  takes
• 5:53
  away
• 5:53
  from
• 5:54
  that
• 5:54
  session.
• 5:54
  Yeah,
• 5:54
  yeah,
• 5:55
  I'm
• 5:55
  really
• 5:55
  excited,
• 5:55
  actually.
• 5:56
  So
• 5:56
  it
• 5:56
  is
• 5:56
  my
• 5:56
  first
• 5:56
  time
• 5:57
  here
• 5:57
  at
• 5:57
  grocery
• 5:57
  shop
• 5:57
  and
• 5:58
  I'm
• 5:58
  sharing
• 5:58
  the
• 5:58
  stage
• 5:59
  with
• 5:59
  a
• 5:59
  couple
• 5:59
  of
• 5:59
  folks
• 6:00
  who
• 6:00
  I'm
• 6:00
  really
• 6:00
  excited
• 6:00
  to
• 6:01
  partner
• 6:01
  with.
• 6:01
  And
• 6:01
  we're
• 6:01
  talking
• 6:02
  about
• 6:02
  convenience
• 6:02
  and
• 6:03
  affordability.
• 6:03
  So
• 6:04
  I
• 6:04
  feel
• 6:04
  like
• 6:04
  that's
• 6:04
  a
• 6:04
  great
• 6:05
  tag
• 6:05
  into
• 6:05
  what
• 6:06
  Walmart
• 6:06
  does
• 6:06
  every
• 6:07
  single
• 6:07
  day.
• 6:08
  And
• 6:08
  we're
• 6:09
  going
• 6:09
  to
• 6:09
  talk
• 6:09
  a
• 6:09
  little
• 6:09
  bit
• 6:09
  about
• 6:09
  the
• 6:10
  history
• 6:10
  of
• 6:10
  Walmart
• 6:10
  plus
• 6:11
  and
• 6:11
  where
• 6:11
  we've
• 6:11
  been
• 6:11
  and,
• 6:12
  you
• 6:12
  know,
• 6:12
  how
• 6:12
  we've
• 6:12
  evolved
• 6:13
  over
• 6:13
  time,
• 6:13
  talking
• 6:14
  a
• 6:14
  little
• 6:14
  bit
• 6:14
  about
• 6:14
  the
• 6:15
  insights
• 6:15
  that
• 6:16
  help
• 6:16
  us
• 6:16
  create
• 6:16
  the
• 6:17
  program
• 6:17
  that
• 6:17
  it
• 6:17
  is.
• 6:18
  And
• 6:19
  I
• 6:19
  hope
• 6:19
  from
• 6:19
  a
• 6:19
  takeaway
• 6:20
  perspective,
• 6:20
  I
• 6:21
  hope
• 6:21
  folks
• 6:21
  are
• 6:21
  inspired
• 6:22
  in
• 6:22
  the
• 6:22
  room
• 6:22
  to
• 6:22
  think
• 6:23
  about
• 6:23
  how
• 6:23
  they
• 6:23
  can
• 6:23
  uniquely
• 6:24
  meet
• 6:24
  the
• 6:24
  needs
• 6:24
  of
• 6:24
  their
• 6:25
  customers
• 6:25
  as
• 6:25
  well.
• 6:26
  But
• 6:26
  also
• 6:26
  think
• 6:27
  of
• 6:27
  Walmart
• 6:27
  plus
• 6:27
  as
• 6:27
  something
• 6:28
  that
• 6:28
  they
• 6:28
  might
• 6:28
  be
• 6:28
  interested
• 6:29
  in
• 6:29
  investing
• 6:29
  in
• 6:29
  and
• 6:30
  paying
• 6:30
  attention.
• 6:31
  Some
• 6:31
  attention
• 6:31
  to.
• 6:32
  Yeah.
• 6:32
  I
• 6:32
  think
• 6:33
  the
• 6:33
  other
• 6:33
  part
• 6:33
  that
• 6:34
  is
• 6:34
  really
• 6:34
  unique
• 6:35
  about
• 6:35
  the
• 6:35
  Walmart
• 6:36
  plus
• 6:37
  offering
• 6:37
  is
• 6:37
  just,
• 6:38
  it's
• 6:39
  not
• 6:39
  just
• 6:39
  about
• 6:39
  convenience
• 6:40
  being
• 6:40
  the
• 6:41
  delivery
• 6:41
  aspect
• 6:41
  of
• 6:42
  it,
• 6:42
  too,
• 6:42
  but
• 6:42
  really
• 6:43
  the
• 6:43
  number
• 6:43
  of
• 6:43
  us
• 6:44
  that
• 6:44
  are
• 6:44
  so
• 6:44
  close
• 6:44
  to
• 6:44
  Walmart
• 6:45
  that
• 6:45
  it's
• 6:46
  also
• 6:46
  the
• 6:46
  curbside
• 6:47
  benefits,
• 6:47
  you
• 6:47
  know,
• 6:47
  like
• 6:48
  all
• 6:48
  the
• 6:48
  things
• 6:48
  that
• 6:48
  come
• 6:49
  from
• 6:49
  that,
• 6:49
  not
• 6:50
  just
• 6:50
  the,
• 6:51
  you
• 6:51
  know,
• 6:51
  the
• 6:51
  convenience
• 6:52
  being
• 6:52
  you
• 6:52
  save
• 6:53
  a
• 6:53
  little
• 6:53
  bit
• 6:53
  of
• 6:53
  money
• 6:53
  or
• 6:53
  it's
• 6:54
  a
• 6:54
  little
• 6:54
  bit
• 6:54
  more
• 6:55
  affordable
• 6:55
  option.
• 6:56
  Yeah,
• 6:56
  100%.
• 6:57
  And
• 6:57
  we
• 6:57
  recently,
• 6:58
  you
• 6:58
  would
• 6:58
  have
• 6:58
  seen,
• 6:58
  we
• 6:58
  launched
• 6:59
  a
• 6:59
  partnership
• 6:59
  with
• 6:59
  Burger
• 6:59
  King.
• 7:00
  You
• 7:00
  know,
• 7:01
  a
• 7:01
  third
• 7:01
  of
• 7:02
  their
• 7:02
  stores
• 7:02
  are
• 7:02
  located
• 7:03
  near
• 7:03
  a
• 7:03
  Walmart
• 7:03
  store.
• 7:03
  So
• 7:04
  we
• 7:04
  can
• 7:04
  give
• 7:04
  you
• 7:04
  lunch
• 7:04
  and
• 7:05
  your
• 7:05
  grocery
• 7:05
  experience
• 7:06
  all
• 7:06
  in
• 7:06
  the
• 7:06
  one
• 7:06
  trip.
• 7:07
  And
• 7:07
  it
• 7:07
  practically
• 7:07
  pays
• 7:08
  for
• 7:08
  the
• 7:08
  membership.
• 7:08
  We
• 7:09
  did
• 7:09
  the
• 7:09
  math.
• 7:09
  One
• 7:09
  day
• 7:10
  it
• 7:10
  pays
• 7:10
  for
• 7:10
  the
• 7:10
  membership.
• 7:10
  At
• 7:11
  my
• 7:11
  house
• 7:11
  if
• 7:12
  you
• 7:12
  ate
• 7:12
  enough
• 7:12
  burgers.
• 7:13
  I
• 7:13
  just
• 7:13
  went
• 7:14
  to
• 7:14
  Burger
• 7:14
  King
• 7:14
  the
• 7:14
  other
• 7:14
  day,
• 7:14
  actually.
• 7:15
  Thank
• 7:15
  you
• 7:15
  100%.
• 7:16
  You're
• 7:16
  welcome.
• 7:16
  You're
• 7:16
  welcome.
• 7:17
  All
• 7:17
  right,
• 7:17
  well,
• 7:17
  let's
• 7:17
  get
• 7:17
  you
• 7:17
  out
• 7:18
  of
• 7:18
  here
• 7:18
  on
• 7:18
  this.
• 7:19
  You
• 7:20
  know,
• 7:20
  we've,
• 7:21
  Ann
• 7:21
  and
• 7:21
  I
• 7:21
  have
• 7:21
  both
• 7:21
  been
• 7:22
  astonished
• 7:22
  by
• 7:22
  what
• 7:23
  it
• 7:23
  appears
• 7:23
  that
• 7:23
  Walmart
• 7:24
  plus
• 7:24
  is
• 7:24
  doing.
• 7:25
  And
• 7:25
  we
• 7:25
  said
• 7:25
  on
• 7:26
  a
• 7:26
  recent
• 7:26
  podcast,
• 7:26
  too,
• 7:27
  that
• 7:27
  right
• 7:27
  now
• 7:28
  it
• 7:28
  kind
• 7:28
  of
• 7:28
  looks
• 7:29
  like
• 7:29
  a
• 7:29
  better
• 7:29
  value
• 7:30
  than
• 7:30
  Amazon
• 7:30
  prime.
• 7:31
  So
• 7:31
  do
• 7:32
  you
• 7:32
  agree
• 7:32
  with
• 7:32
  that
• 7:32
  statement?
• 7:33
  I'm
• 7:33
  curious.
• 7:33
  And
• 7:34
  if
• 7:34
  so,
• 7:34
  if
• 7:34
  not,
• 7:36
  here's
• 7:36
  what
• 7:36
  I
• 7:36
  would
• 7:36
  say.
• 7:37
  Okay.
• 7:37
  I
• 7:37
  would
• 7:37
  say
• 7:38
  we're
• 7:38
  in
• 7:38
  the
• 7:38
  business
• 7:38
  of
• 7:38
  providing
• 7:39
  undeniable
• 7:39
  value
• 7:40
  to
• 7:40
  our
• 7:40
  members.
• 7:40
  Okay.
• 7:41
  And
• 7:41
  that
• 7:41
  means
• 7:42
  millions
• 7:42
  of
• 7:42
  items
• 7:43
  available
• 7:44
  at
• 7:44
  everyday
• 7:44
  low
• 7:45
  prices
• 7:45
  within
• 7:45
  as
• 7:46
  little
• 7:46
  as
• 7:46
  30
• 7:46
  minutes
• 7:47
  in
• 7:47
  most
• 7:47
  instances.
• 7:48
  So
• 7:48
  we're
• 7:49
  doing
• 7:49
  that
• 7:49
  for
• 7:49
  $98
• 7:50
  a
• 7:50
  year
• 7:50
  or
• 7:50
  $12.95
• 7:51
  a
• 7:51
  month.
• 7:52
  That
• 7:52
  has
• 7:52
  been
• 7:52
  the
• 7:52
  price
• 7:52
  of
• 7:53
  our
• 7:53
  membership
• 7:53
  since
• 7:53
  launch.
• 7:54
  Yes.
• 7:54
  So
• 7:55
  I
• 7:55
  feel
• 7:55
  like
• 7:56
  that's
• 7:56
  undeniably
• 7:56
  valuable,
• 7:57
  and
• 7:57
  I
• 7:57
  do
• 7:58
  think
• 7:58
  it's
• 7:58
  an
• 7:58
  incredibly
• 7:58
  valuable
• 7:59
  program,
• 7:59
  for
• 8:00
  sure.
• 8:00
  I
• 8:00
  like
• 8:00
  how
• 8:00
  she
• 8:01
  said
• 8:01
  that
• 8:01
  price
• 8:01
  since
• 8:01
  launch.
• 8:02
  Yes.
• 8:02
  As
• 8:02
  we've
• 8:02
  seen
• 8:03
  that
• 8:03
  the
• 8:04
  competition
• 8:04
  tends
• 8:05
  to
• 8:05
  create
• 8:05
  look
• 8:05
  at
• 8:05
  things
• 8:06
  a
• 8:06
  little
• 8:06
  bit
• 8:06
  differently.
• 8:07
  Yeah.
• 8:07
  More
• 8:07
  offering
• 8:08
  in
• 8:08
  the
• 8:08
  membership.
• 8:09
  Same
• 8:10
  price.
• 8:10
  Yes.
• 8:10
  Right.
• 8:11
  That's
• 8:11
  the
• 8:11
  key
• 8:11
  message
• 8:12
  there.
• 8:12
  Nicely
• 8:12
  done.
• 8:12
  Nicely
• 8:13
  done.
• 8:13
  Well,
• 8:14
  that
• 8:14
  wraps
• 8:14
  us
• 8:14
  up.
• 8:15
  Thank
• 8:15
  you
• 8:15
  so
• 8:15
  much
• 8:15
  to
• 8:16
  the
• 8:16
  fusion
• 8:16
  group
• 8:16
  for
• 8:17
  making
• 8:17
  all
• 8:17
  of
• 8:17
  our
• 8:18
  coverage
• 8:18
  here
• 8:18
  at
• 8:18
  grocery
• 8:18
  shop
• 8:19
  possible
• 8:19
  again.
• 8:19
  Chris
• 8:20
  and
• 8:20
  I
• 8:20
  will
• 8:20
  be
• 8:20
  here
• 8:20
  for
• 8:20
  the
• 8:21
  next
• 8:21
  couple
• 8:21
  of
• 8:21
  days
• 8:21
  at
• 8:22
  booth
• 8:22
  a
• 8:23
  210.
• 8:24
  Thank
• 8:24
  you.
• 8:25
  Especially
• 8:25
  to
• 8:25
  you,
• 8:25
  Vanessa
• 8:26
  Yates,
• 8:27
  Walmart
• 8:27
  plus.
• 8:28
  Thanks
• 8:28
  for
• 8:29
  stopping
• 8:29
  by
• 8:29
  and
• 8:29
  sharing
• 8:30
  the
• 8:30
  details
• 8:30
  that
• 8:30
  you
• 8:31
  did
• 8:31
  today
• 8:31
  with
• 8:31
  us.
• 8:31
  And
• 8:32
  please,
• 8:32
  for
• 8:32
  all
• 8:32
  those
• 8:33
  who
• 8:33
  are
• 8:33
  at
• 8:33
  the
• 8:33
  conference,
• 8:34
  make
• 8:34
  sure
• 8:34
  to
• 8:34
  check
• 8:34
  out
• 8:34
  your
• 8:35
  session.
• 8:35
  Thanks
• 8:35
  for
• 8:36
  having
• 8:36
  me.
• 8:36
  I
• 8:36
  appreciate
• 8:37
  it.
• 8:37
  And
• 8:37
  until
• 8:37
  next
• 8:38
  time,
• 8:38
  be
• 8:38
  careful
• 8:39
  out
• 8:39
  there.