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Let's start a proper conversation about AI in public services
AI and Public Services: What should you know? What should you be thinking about? Artificial Intelligence could be the most consequential disruption today's public service leaders encounter in their careers. But how well do we really understand what we're dealing with? Much of the conversation about AI in public services focuses on what it can do for us - improving productivity, reducing costs and transforming services. These are important opportunities. But before rushing to adopt new technologies, public service leaders need to understand what AI actually is, how it's evolving, what it can…
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