The Need to Create Differentiated Digital Banking Experiences

Banking Transformed with Jim Marous · Oct 7, 2021 · 37m

Capco recently published research offering insights into how banks can modernize their digital banking experience to include the personalization customers expect and prefer.

The study finds that regardless of age, over 70% of customers rank personalization as highly important to their banking experience. The study not only delves into how to engage customers initially, but also how to retain customers going forward by building unique and innovative digital features with a personal touch.

We are joined on the Banking Transformed podcast by Lane Martin, Partner and Head of U.S. Banking and…