Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How Southwest Airlines Turned Turnaround Time Into Profit
Southwest Airlines built its massive competitive advantage not on cheap fuel or exotic routes, but on one simple operational metric: aircraft turnaround time. While legacy carriers spent hours cleaning and refueling planes at gates, Southwest treated the gate as a pit stop. By standardizing procedures and empowering ground crews to work in parallel rather than sequence, they shaved minutes off every flight. This episode explores how those saved minutes compounded into lower costs, higher asset utilization, and unmatched profitability for decades. We break down the specific mechanics of the…
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