Michael DeSalles - Frost & Sullivan - Covid-19 And The BPO Road To 2021
Michael DeSalles is a Principal Analyst on the North American Customer Care team at industry analyst firm Frost & Sullivan. He recently published a paper exploring how the BPO and CX industry is reacting to the Covid-19 pandemic. In the podcast, he talks about this article and the CX road into 2021.
https://www.linkedin.com/in/michael-desalles-82519114/
https://www.frost.com/
The skinny
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