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RBI Demands Banks Fix Customer Pain Points | India News
RBI Deputy Governor Rohit Jain is slamming banks for ignoring customer needs—missing fee info, vague overseas transfer instructions, and poor complaint processes. He’s pushing for clear, accessible policies on fees, timelines, and complaints, backed by staff training and real feedback loops. While local currency trade offers cost and efficiency gains, success hinges on banks acting—not just following rules. Jain’s confident banks can rise to the challenge and make cross-border transactions smoother, smarter, and truly customer-focused. Listen in comfort:Get a discount on a Soli Pillow…
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